Vivint home security ratings

Editor's Rating

Vivint is a high-end home protection company that emphasizes “smart security.” Its 100% wireless systems use home automation to protect against intruders, help prevent environmental damage and add conveniences to everyday life. All Vivint systems are professionally installed. Examples of available features are voice recognition, remote control door locks, fixed and panning video cameras, and a doorbell camera with two-way voice communication.
customer service
3.5
value
4
equipment
5
features & technology
5
ease of use
5
4.5 overall score
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PROS

Sleek Contemporary Equipment
100% Wireless Systems
Available ASAP (Same-Day Installation)
Lifetime Warranty
Cellular and/or Landline Connections
Remote Access (Mobile App)
Indoor/Outdoor Video Cameras
Doorbell Camera with Two-Way Voice
Environmental Disaster Protection
Home Automation

CONS

Requires Pro Installation
Activation Fee
Above-Average Monthly Cost
Long-Term Contract
Trial May be Short


Overview

Vivint emphasizes the benefits of home automation for shoppers with medium and higher budgets for home security. Their 100% wireless systems are professionally installed rather than do-it-yourself, and a technician connects each system to a powerful cell radio network and/or landline to reach emergency monitors. Vivint’s three monitoring plans all support essential protection against home invasion and environmental dangers such as fire and carbon monoxide. Additionally the top two plans can support video security and home automation with voice commands for remote control of lights and door locks. Customers sign either four-year or five-year contracts.

The newest Vivint security systems use the 7” touchscreen Vivint Sky control panel. This control panel connects with cutting-edge components from top brands, and each component is repaired/replaced for free if needed. Vivint Sky control panels can connect with these and other devices: entryway sensors, motion detectors, carbon monoxide detectors, pipe freeze sensors, doorbell cameras with two-way voice, indoor cameras, outdoor cameras and thermostats.

Each Vivint security system can use cell radio and/or a landline to send emergency alerts. The company has its own monitoring centers (instead of outsourcing) and in 2014 reported an average call response time of ten seconds.

Vivint is headquartered in Utah. The company began as APX Security in 1997. It partnered with the banking firm Goldman Sachs in 1998 and was acquired by the global investment firm Blackstone Group in 2012. Vivint is not a member of the Better Business Bureau.

Customer Service

Vivint door-to-door sales agents helped earned the company a reputation for being aggressive with sales. Not long ago Attorneys General for four US states filed charges against Vivint for misrepresentation and deceptive sales tactics. The company had thousands of pending complaints and a B- rating from the Better Business Bureau. More recently the rating has jumped to A-.

Value

Vivint offers three home security packages. The starter package provides essentials of crime deterrence plus smoke detection or another form of environmental monitoring. The others include a choice of special features ranging from doorbell cameras to thermostat controls.

Vivint’s most affordable home security plan is called Smart Protect. This $39.99/month plan includes monitoring with a touchscreen control panel and mobile app, three entry sensors and a motion detector. Smart Protect also includes a smoke detector or other environmental sensor (such as carbon monoxide detector or water leak detector) and a home security yard sign.

Vivint’s mid-level plan, Smart Protect and Control, builds upon Smart Protect with two extra features of the customer’s choice. It costs $49.99/month and the options are:

  • Doorbell camera
  • Door lock with remote control
  • Remote (online) garage door control
  • Remote thermostat control
  • High definition indoor video recording
  • Outdoor video surveillance

Vivint’s top-of-the-line security plan, Smart Complete, includes any three of the above extra features for a total of $59.99/month.

Equipment

Vivint home security systems feature Vivint Sky 2.0 control panels with 7” touchscreens. Each control panel oversees entryway sensors, at least one motion detector, and at least one environmental sensor such as a smoke alarm. Additionally video cameras and cutting-edge home automation features are available with top Vivint plans. Here are lists of Vivint security system functions and features.

Controls

  • Touchscreen Control Panel that “Learns”
  • Two-Way Voice for Emergency
  • Keyfob with Arm/Disarm, Panic and Custom Button
  • Panic Button
  • Panic Pendant

Sensors

  • Entry Sensors
  • Garage Door Sensors
  • Glass Break Sensors
  • Motion Detectors
  • Carbon Monoxide Detectors
  • Smoke and Heat Sensors
  • Water Leak/Flood Sensors
  • Freeze Sensors

Video Cameras
Cloud storage is included with monitoring plans for Vivint customers who use video security.

  • Fixed Indoor Camera
  • Pan and Tilt Indoor Camera
  • Outdoor Camera
  • Doorbell Camera with Voice and Mobile Access

Home Automation

  • Keypad Door Locks
  • Remote Light Control
  • Remote Thermostat Control

Features & Technology

Vivint security systems stand out for cutting-edge technology. Here are some favorite features.

Doorbell Camera
Create the effect that you’re home! Vivint’s doorbell camera lets the owner view and speak with visitors via a mobile app. The Vivint doorbell camera provides streaming video and also supports two-way voice.

Customizable Remote
Vivint and other wireless security companies provide remote controls that fit on keyrings. The typical remote can arm/disarm the system and also has a panic button. Additionally the Vivint remote lets users set a custom function such as locking doors or adjusting lights.

Video Cameras
Vivint monitors a variety of indoor and outdoor security cameras. Video can be livestreamed to their mobile app and saved to cloud storage.

Voice-Activated Home Automation
Vivint home automation is enhanced with Amazon Echo voice technology. Using biometric voice recognition, a Vivint system can respond to commands that control home temperature, lighting, locks and more.

Nest Thermostat
The Nest thermostat works with Vivint home automation to add convenience, comfort and cost savings. Vivint’s newest control panel can work with the Nest thermostat to make customized recommendations about settings to lower your bills while keeping you comfortable.

Ease of Use

Vivint’s wireless security systems are installed by professionals to ensure expert set-up. Customers use well-designed 7” touchscreen control panels with large icons and clear text. For added simplicity Vivint’s top plans support mobile app control and voice recognition. With voice recognition you can simply say “I’m going to bed” to automatically lock your doors, arm your security system and adjust lights throughout your home. A customizable keychain remote also helps make Vivint home automation and security easy to use.

Summary

Vivint is a top choice for customers seeking professionally installed home security with advanced automation. Sales practices in the past damaged the company’s reputation but it remains a leader in innovative home protection. If you want the latest home automation technologies and don’t mind signing a long-term agreement, then Vivint could be your best match in home security.


Vivint Home Security

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