Bay Alarm Medical Alert System Cost and Fall Detection Pricing

Affordable at-home and mobile alert systems with a variety of packages and plans to choose from

bay alarm medical logo
SecureScore™: 9.3 / 10 This rating is derived from our editorial team's research, hands-on product testing, and customer surveys.
View Packages
Jenny Wisniewski https://www.safehome.org/author/jenny-wisniewski/

Bay Alarm Medical is a longtime leader among medical alert companies. We’ve tested their equipment on a regular basis for years, and Bay consistently earns great scores for reliable 24/7 response, high-quality features, and customer-friendly policies like no long-term contracts. And when we compare Bay Alarm Medical’s pricing, plans, and packages to other top providers like Medical Guardian, it’s easy to see that they offer plenty of value.

The monthly rate starts as low as $19.95, and if you want to share an account with a spouse, Bay Alarm Medical charges about half of what we’ve seen from its competitors. Offering even more value, Bay Alarm is offering a summer special, providing a free month of service and free shipping on select packages for a limited time. So let’s see if Bay Alarm Medical has an alert system and monitoring plan that makes sense for you or your loved one.

Key Features:

  • Cellular & Landline Monitoring
  • In-Home & Mobile Monitoring
  • Fall Detection
  • GPS Location Tracking
  • Low Monitoring Fees
  • Nationwide Coverage
  • No Contracts
  • Price-Lock Guarantee

Bay Alarm Medical Packages & Pricing

Bay Alarm Medical Equipment

Bay Alarm Medical Equipment

While comparing prices between brands is important, don’t forget to compare brand policies and perks. With Bay Alarm Medical you will be happy to find customer-friendly policies like a 30-day trial period with a money-back guarantee and a price-lock guarantee. Not every provider offers these benefits.

As far as extra fees go, you may need to read the fine print. For example, shipping and handling is free for some, but not all, packages. With the in-home systems, it is free for the In-Home Preferred and In-Home Premium packages but not the In-Home Basic package. And this is true only when you opt for a quarterly or annual (rather than monthly) payment plan. Additionally, although it is a small cost, you will pay for return shipping (about $15) when you no longer need the equipment. Note that when Bay Alarm Medical processes a return, they stop monthly billing.

Bay Alarm Medical Help Button

Bay Alarm Medical Help Button

Did You Know: In 2004, over 90 percent of U.S. households had a landline. By 2020, that number had dropped to around 40 percent.1

Now that we have those minor caveats out of the way, we invite you to take a closer look at the competitive pricing that Bay Alarm Medical offers.

Here are the different plans and monthly rates that you can expect:

Bay Alarm Medical Alert Systems Cost Breakdown

Type of System Bay Alarm Equipment Best For One-Time Equipment Cost Monthly Cost
In-Home Single Pendant Help Button Apartment or Condo Living $0 $24.95
In-Home Single Pendant Help Button (4G Cellular-Enabled) Apartment or Condo Living $0 $29.95
In-Home Pendant + 4-Pack Wall Button (4G Cellular-Enabled) Multi-Level Home $0 $39.95
On-the-Go SOS Mobile Active Seniors + Caregivers $79 $29.95
On-the-Go SOS Smartwatch Active Seniors $159 $29.95
Dual System In-Home (cellular-enabled) + mobile device Active Seniors Who Live Alone $79 $49.95 cellular
Dual System In-Home (cellular-enabled) + smartwatch Active Seniors Who Live Alone $159 $49.95 cellular

Note that if you order more than one system, you’ll earn discounts. You can also take advantage of freebies and pay for upgrades as we’ve described below.

Bay Alarm Medical Upgrades and Freebies

You can customize your Bay Alarm Medical plan with fall detection and other upgrades. Here’s a rundown of your options:

Bay Alarm Medical Add-On Analysis

Add-On Price
Auto Fall Detection $10 per month
($15 per month for the second fall detection button)
Additional In-Home Help Button $39 Equipment Charge
In-Home Monitoring for a Second Person Free
Additional On-the-Go GPS Help Button $79 Equipment Charge / $20 per month
Bella Charms for In-Home Pendant $25 one-time charge for each or $90 for all four
Lockbox for House Key $30 one-time charge
Wall-Mounted Button 2 for $5 per month / 4 for $10 per month
Equipment Insurance $1.95 – $4.95 per month
Account Manager App Free
Additional Vial of Life $8

FYI: Bella Charms can enhance in-home medical alert systems for women. Available in designs ranging from pastel to bold black, they make pendants look more like fashion jewelry than alert devices.2

When we calculate total costs, Bay Alarm Medical tends to match or beat some of the other best medical alert systems available. And as mentioned, Bay is very reliable. When we pressed the help button during testing, a highly-trained emergency response agent was on the line immediately.

In fact, after testing the system several more times, we concluded that Bay Alarm Medical surpasses the industry average response time of 30 seconds. All of the calls came through on our two-way talk at 27 seconds or under. Two of these calls were even answered after 21 seconds. We were impressed! If a fast response time is important to you, we’d also recommend looking into Lifeline alert systems.

Alert Systems & Packages

Bay Alarm Medical provides two ways to customize your package. First, they offer a tiered pricing system. For example, if you decide that you want to go with an at-home system, you can order one of three packages: a landline system for $24.95, a cellular system for $29.95, or a cellular system with wall help buttons for $39.95. You can also make the system your own by tacking on an add-on or two.

We have provided a synopsis for each of Bay Alarm’s packages below.

At-Home Alert Systems

Bay Alarm Medical - In-Home Standard Protection

Bay Alarm Medical – In-Home Basic Protection

Basic Protection

If you have a landline and plan to maintain it, then the Basic Protection Plan may be right for you. At $24.95, it is $10 less expensive than the cellular package, but still includes a decent range of 1,000 feet between the base station and wearable help button.

One wearable button for the wrist or neck is free, and you can add another for a small one-time fee. These home-only buttons don’t need recharging; they work for about five years, and then Bay sends replacements. Keep in mind that neck pendants can be upgraded with fall detection and Bella charms.

Bay Alarm Medical Wrist Pendant

Bay Alarm Medical Wrist Pendant

Best For: Seniors who don’t leave home alone.

For another easy-to-use in-home system with more features, we recommend reading our hands-on review of Aloe Care Health.

Preferred Protection

This package has the exact same inclusions as the Basic package; the only difference is that it’s 4G cellular-enabled. This package costs $10 more than the Basic package, but it’s worth it especially if your home is not equipped with a landline. Even if you do have a landline, cellular systems are still worth considering, as it has benefits over landline. For one, cellular systems are easier to install; just plug them in, flip the “ON” switch, and they’ll connect automatically. Another advantage is that it’s faster. According to Bay Alarm, its cellular systems are 60 percent faster than landline devices, and that difference in speed can save a life.

Best for: Seniors who don’t leave home and don’t have a landline.

Premium Protection

The Premium Protection package includes everything in the Preferred Protection package plus it adds wall-mounted panic buttons which provide an extra layer of protection for high-risk areas in your home. For an additional $39.95 a month, $10 more than the previous package, you will receive four buttons with the Premium Protection package.

We think this high-tier indoor system is only worth the extra money if you are someone who either is resistant to wearing the help button around your neck or on your wrist or forgets to put it on. If you do wear the help button consistently while at home, the wall buttons are redundant.

Best for: Seniors who do not leave the home often and do not consistently wear the help button.

Mobile Alert Systems

SOS Mobile

Bay Alarm Medical - GPS Preferred Protection

Bay Alarm Medical – GPS Preferred Protection

For just $29.95 per month, Bay Alarm Medical will monitor a button on-the-go. The SOS Mobile is Bay Alarms’s newest product offering, introduced to the market in 2022. We really like that you can choose to connect with the AT&T or Verizon 4G cellular network, depending on which provider offers the strongest signal in your area. It is also a great device for those older adults who have a pacemaker; the medical alert does not include a magnet. And it offers caregiver tracking and optional fall detection. The SOS Mobile comes with a $79 equipment fee.

Best For: Bay’s SOS Mobile is best for seniors who need emergency alert coverage at home and away.

Pro Tip: The Bay Alarm Medical app, available with the 4G LTE GPS, can send caregiver alerts if a subscriber leaves boundaries set on a map. Alerts can be lifesaving for a senior who is prone to wandering.

SOS Smartwatch

Bay Alarm Medical SOS Smartwatch

Bay Alarm Medical SOS Smartwatch

We recently tested the SOS Smartwatch, and the device, which presents as tech-savvy and contemporary, offers two important safety features — two-way talk and GPS location detection. What active seniors will also love about this watch is the extras that it provides such as multiple screen options, step tracking and the ability to make non-emergency calls to those designated as contacts.

Bay Alarm Medical SOS Smartwatch Digital Face

Bay Alarm Medical SOS Smartwatch Digital Face

One thing to note is that Bay Alarm does not offer fall detection on its smartwatch. However, this is not unusual for wrist devices. Most medical alert companies agree that fall detection sensors work less effectively when worn on a wrist. A supplementary fall detection pendant is an option.

Even without fall detection, at $29.95 per month, you can’t beat the price for a safety device that many seniors will love to wear. Even better, if you choose to go with a dual system, you will save over $10 per month. Instead of paying $60 a month if you purchase an in-home system and the SOS Smartwatch separately, you’ll only pay $49.95 monthly if you bundle them together.

FYI: Our top-rated alert system, Medical Guardian, also offers a smartwatch alert system. The MGMove costs slightly more than Bay’s option at $39.95 per month, and that’s after purchasing the device for $199.95. Still, it’s worth a look! You can read all about it in our Medical Guardian review.

Best for: The SOS Smartwatch is best for active, independent seniors who value a modern and discreet look.

Current Deal

Bay Alarm Medical is currently offering free shipping and a free month of service for quarterly and annual plans. But deals are constantly changing, so we recommend checking their website for up-to-date deals and discounts. Also, keep in mind that discounts apply automatically if you choose two or more systems. For example, you could save $10 per month when combining an in-home system with the SOS Mobile.

Overall Value of Bay Alarm Medical

Basic emergency backup from Bay Alarm Medical is an all-around top value. You can certainly count on the equipment to work. And whether you choose a system for home or away, you will likely pay less for Bay than you would for other leading brands.

As mentioned above, savings are especially great if you’re getting in-home coverage for two people or two buttons, as the $24.95 per month monitoring account can be shared. You will receive savings if you sign up for two on-the-go systems, too. After paying for the first user, the second user receives a discounted monthly price, saving up to $20 per month.

Not every brand offers free or discounted coverage for a spouse or roommate, so kudos to Bay Alarm Medical. Some other brands may offer this, but they might nickel and dime you in other ways. For instance, while doing research for our Life Alert price guide, we found their monthly costs to be much higher than the industry average.

Optional features are priced fairly, too. Like most competitors, Bay Alarm Medical charges $10 per month for fall detection. Some brands charge just $5 for this feature, but you’ll probably see that they charge more in another way. We also like how Bay’s caregiver tracking app is included with the On the Go 4G LTE system and how they monitor wall-mounted panic buttons for just $5 per month.

FYI: Although it’s not 100% accurate, we recommend signing up with fall detection, especially if you or your loved one is prone to falling.

Bay Alarm Medical Background

Bay Alarm Medical is a division of Bay Alarm, a home and business security provider established in 1946. The company has always been family-owned, and we think this shines through in their treatment of customers. We’ve always felt regarded as individuals, not dollar signs, during sales and customer service calls.

In 2016 the two brothers at the company’s helm were inducted into the Security Sales & Integration Industry Hall of Fame.4 This was partly in recognition of Bay’s clever in-car alert system, which was the first of its kind to hit the market.

Today the company serves about 150,000 accounts and has an A+ rating with the Better Business Bureau.5 You can learn more about Bay Alarm Medical’s background, as well as its features and offerings in our in-depth review of the company.

Bay Alarm Medical FAQs

Are the wearable devices waterproof?

Yes, the Smartwatch as well as the help button on both the wristband and necklace are waterproof. On their website, Bay Alarm states that most customers choose to take off their Smartwatch before showering so that it doesn’t get in the way. At the same time, showers/bathtubs can be a high-risk area for falls. We recommend replacing the SOS Smartwatch with the wristband or necklace during a shower or bath to ensure safety.

Do you need a Smartphone to use the Smartwatch?

No, the Smartwatch does not need to be connected to a smartphone. It runs on a pre-installed 4G LTE sim card. The watch is preprogrammed for ideal lighting and clear communication.

When do I need to replace batteries for my devices?

The base unit for the in-home system has a battery for 32 hours of back-up protection in the case of a power outage. The battery automatically recharges itself when power returns. Most in-home systems match this battery life. For those who are especially concerned about battery life, such as individuals who live in areas prone to hurricanes, a system that has a more extensive battery life might be a good call.

The standard help buttons have a battery that will last up to 5 years. When it needs replacing, it will automatically send a signal to the monitoring center. An associate will contact you with instructions on battery replacement. Note that the help buttons with fall detection have a battery life up to two years. *The SOS Smartwatch has a battery life up to 24 hours. It should be recharged daily.

Does my SOS Smartwatch include caregiver tracking?

The SOS Smartwatch does not include caregiver tracking at this time. However, Bay Alarm Medical says they hope to add this feature to the watch in the near future.

My parent does not speak English. Are translators available at the monitoring centers?

Bay Alarm partners with Language Line Services to provide support for seniors who do not speak English or for whom English is a second language. More than 170 languages are available.

Top
Citations
SafeHome.org only uses high-quality sources to support the facts within our articles. Read our editorial guidelines to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. BayAlarmMedical.com. (Retrieved May 2020). Frequently Asked Questions.
    https://www.bayalarmmedical.com/frequently-asked-questions/

  2. Alina Nguygen. (Retrieved May 2020). Bella Charms.
    https://www.alinavynguyen.com/bella-charms

  3. AT&T. (2020). Benefits of the AT&T 4G LTE network.
    https://www.att.com/support/article/wireless/KM1008740/

  4. Bay Alarm News. (2016, April 6). Bay Alarm Brothers Inducted Into Security Sales and Integration Industry Hall of Fame.
    https://www.bayalarm.com/news/bay-alarm-brothers-inducted-into-security-sales-and-integration-industry-hall-of-fame/

  5. Bay Alarm Medical: Better Business Bureau® Profile. (Retrieved May 2020). BBB.
    https://www.bbb.org/us/ca/concord/profile/medical-alarm/bay-alarm-medical-1116-310903

Written By
Jenny Wisniewski
Medical Alert System Expert

After earning a degree in journalism, Jenny Wisniewski spent much of her professional life in education; however, she returned to writing in earnest in the senior care space, acting as caregiver to her mother. She has hand-tested the industry’s top medical alert systems, writing nearly 50 in-depth articles that help seniors age safely in place. Jenny also covers caregiving, Medicare, assisted living, memory care, and Alzheimer’s and Parkinson’s diseases. Previously, she’s written for national publications such as Country Magazine and Sierra Magazine. Jenny holds dual bachelor’s degrees in English/Journalism and Political Science from Miami University in Oxford, OH. She currently resides in Milwaukee, WI.

We've made it easy to choose a medical alert system!

Answer 5 simple questions and we'll recommend the system that is right for you.

Start Quiz