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Medical alert systems that are impressive on quality and fair on price.
You want your loved one to age with grace and dignity. You want them to have their freedom, but you also want peace of mind that they’ll be protected in the event of an emergency. It’s understandable that you want a medical alert system that delivers what it promises.
So does Medical Guardian fit the bill? We’ve spent countless hours testing Medical Guardian’s products and services, and we can definitely say they’re one of the best in the business.
Medical Guardian’s high-level features, great customer service, and overall ease of use make it one of the best we’ve seen in the industry. Is it a perfect system? No, it isn’t. There are a few minor gripes we have, which we’ll cover in this guide.
That said, we want to help you make a wise decision. After all, buying an alert system is a big deal — and it’s important to get the right one that makes sense for your budget and lifestyle. You’ll see that Medical Guardian is slightly more expensive than its competitors, but you will also be happy to know that Medical Guardian’s pricing is transparent and straightforward. And they frequently run sales.
For pricing and product information as well as more tips on saving money with Medical Guardian, read on.
Mobile Guardian
Did You Know? Medical Guardian offers an online assessment that older adults or their loved ones can take to help determine the level of protection needed.1
Seniors looking for convenience in their medical alert systems will have a hard time finding one that’s easier to use or more reliable than Medical Guardian. And they go beyond basic functionality, too. The company recently released the MyGuardian app, which allows users to pay their bill, set medication reminders, and send others their location. As far as packages go, there are two affordable, easy-to-use in-home systems and three high-quality mobile solutions. Simply put, there are plenty of options to choose from.
The best features of this system
For the most part, Medical Guardian is transparent about its pricing. What we mean by that is Medical Guardian displays their equipment prices (required for all but two of the systems) and monthly fees in an easy-to-find spot on their website and doesn’t nickel and dime you with extra fees later. Some providers charge hidden fees for everything from activation and installation to processing and yearly memberships.
Medical Guardian is pretty transparent with their pricing. It’s easy to see exactly what you’re purchasing, how much the equipment costs, and how much the monthly subscription will be. The website is easy to navigate, and you’re not going to be surprised with hidden fees at checkout like other providers spring on you — things like activation and installation fees or processing costs and yearly memberships. Bonus points for being up front, Medical Guardian.
The only exception to this is add-ons — optional accessories that you can use to customize your system. Features like the Medical Guardian Lockbox, equipment protection plans, and 911 alerts all cost extra. Keep in mind that most aren’t strictly necessary.
In addition, Medical Guardian’s monthly fees fall in the same price range as most systems out there. (The one exception is the Mobile Guardian, which at $44.95 per month is a bit above average, but an equipment fee is not required for this system.) Overall, we think Medical Guardian is a straight-shooter when it comes to pricing.
Medical Guardian Alert Systems | System Type | Monthly Plan Cost | One-Time Equipment Charge |
---|---|---|---|
Classic Guardian | At-Home / Landline | $29.95 | $0 |
Home 2.0 | At-Home / Wireless | $37.95 | $149.95 |
Mobile 2.0 | Mobile / Wireless | $44.95 | $0 |
Mini Guardian | Mobile / Wireless | $39.95 | $149.95 |
MGMove | Mobile / Wireless | $39.95 | $199.95 |
In addition to a monthly payment plan, you can also opt into paying either quarterly or annually. The annual payment option will save you money in the long run (for example, brings monthly cost down to $27.45 a month for Classic Guardian) and scores you lots of freebies. However, it also requires a pretty steep upfront cost — you will need to put down as much as $495, depending on which model you choose. Keep in mind that this does include the cost of equipment, something that many companies charge separately for.
A Bonus for Spouses: With the spousal monitoring program, when you buy a second Medical Guardian pendant for either of the at-home systems, monitoring is covered for free.
We’ll touch on the alert systems and packages soon. But first, there is one other pricing consideration to keep in mind. As we mentioned earlier, Medical Guardian offers add-ons and upgrades so that you can customize your coverage to meet your needs. And of course, these will cost you. So if you do choose this provider, we recommend going easy on the extras to save some money.
Medical Guardian Add-On | Function | Price |
---|---|---|
Additional Neck or Wrist Pendant | At-Home Help Button | $2.99 per month |
Fall Detection | Sensors for Most Wearable Devices | $10 per month |
Entryway Key Lockbox | Lockbox | $2.99 per month |
Wall-Mounted Button | Indoor Help Button | $2.99 per month |
Voice-Activated Wall-Mounted Button | Indoor Help Button | $4.99 per month |
Enhanced Emergency Notifications | Real-time Text & Email Notifications | $2.99 per month |
Protection Plan | Warranty | $6.99 per month |
Elite 911 | One-button speaker with direct connect to 911 | $9.99 per month |
Step-Up Feature | Caregiver connection with MGMove | $5 per month |
Mobile Guardian Wrist Pendant
Medical Guardian is one of our favorite alert systems, but if you’re looking for a budget-friendly solution, then we’d also recommend looking into Bay Alarm Medical packages. And one other low-priced option to check out — while testing and reviewing MobileHelp, we found that their systems also have reliable coverage at a competitive price.
You can choose from five Medical Guardian alert systems, each of which includes different features and tech. We’re going to highlight them below, starting with the at-home units. The at-home systems tend to be cheaper, as they don’t have GPS location tracking and other mobile-friendly features. Next, we’ll dig into the mobile units, which are great for active seniors who are always on-the-go.
Medical Guardian
It’s important to note that each of the alert systems below offers 24/7 professional monitoring by a TMA Five Diamond Monitoring Center. The Five Diamond designation recognizes those companies that meet the highest standards in professionalism, training and expertise in the alert industry.2 So you or your loved one can receive immediate help from highly-trained emergency agents at the push of a button. However, the similarities between packages abruptly end there.
FYI: One thing that distinguishes the three on-the-go medical alert systems from each other is fall detection. The Mobile 2.0 offers fall detection through a separate help button pendant. With the Mini, fall detection is built into the mobile device, making it a true all-in-one system. The MGMove, worn on the wrist, does not offer fall detection at all.
Classic Guardian from Medical Guardian
This system includes a base station and either a bracelet or necklace help button. It’s fairly bare-bones, in our opinion, and it requires a landline hookup. However, it’s simple and affordable at $29.95 per month. One feature that really stands out is the range from the base station, which at 1,300 feet, is definitely one of the best out there. An older adult who uses a landline and has a large home or yard could definitely benefit from this system.
Who It’s Best For: Classic Guardian is best for home-bound seniors who have a landline in their home.
FYI: The base unit for the in-home systems both have at least a 32-hour backup battery in case of a power outage. We always like to see this feature as severe weather events and equipment failures can occur anywhere, anytime.
Home 2.0 from Medical Guardian
For just a few dollars more per month, at $37.95 per month, Home 2.0 comes with a high-quality base station and the option of a black or white watch band or a lanyard to use with the help button. But the main difference between this and Classic Guardian is that Home Guardian uses cellular monitoring via AT&T. So Home 2.0 is a great option for those families and individuals who have eliminated their landline. And, as noted in our guide to the best cellular medical alert systems, the range has recently been updated from 600 to 1,400 feet, which is an industry high.
Who It’s Best For: Home Guardian is best for home-bound seniors who want ultra-fast response times and don’t mind losing some range for it.
Mini Guardian from Medical Guardian
The Mini Guardian is a go-anywhere unit that is small and discreet. You’ll want to consider this go-anywhere unit if you’re looking for something small and discreet. This tiny device will keep you covered anywhere in the US, so long as there’s a signal through Verizon’s 4G cellular network.
How tiny is it? Well, without getting too technical, it’s a flat device that measures 1 ½” x 1”, which is about the size of a raffle ticket. And weighing in at 1.3 oz, that’s what a slice of whole-grain bread weighs. In other words, we think it’s great for active seniors who are always on-the-go.
A few other unique features — it comes in three colors (black, white, and silver), has a five-day battery life, and uses both GPS and Wi-Fi for precise location detection.
Who It’s Best For: Seniors who leave home often and want an alert device that goes virtually unseen.
Mobile Guardian Closeup
This system comes with a mobile device that can function as a base station and a traditional pendant button or bracelet button for protection at home. At $44.95 per month, this reliable option also includes advanced GPS tracking and a 500-foot at-home range for the pendants.
Who It’s Best For: Mobile Guardian is best for seniors who desire reliable at-home and on-the-go coverage.
MGMove from Medical Guardian
For seniors who care about having the latest gadgets, the MGMove is a stylish smartwatch that just happens to double as an alert device. Of course, if you need help, you can get it with a single touch of the watch’s oversized touchscreen face. In addition, though, you can check the weather, keep track of your exercise routines, and organize your day. Add the Social Circle Apps Package, and you can keep up with friends and family using MGMove’s unique voice-to-text capabilities. The watch comes in either black or white and costs $199 plus $39.95 per month for monitoring.
Who It’s Best For: The MGMove is best for fashion-forward seniors who want the most discreet and functional alert system available.
Pro Tip: Medical Guardian offers monthly, quarterly, semi-annual, and annual plans. However, we recommend just going with month-to-month coverage, unless you have the budget to work with to purchase the equipment upfront.
No matter which Medical Guardian device you choose, you get access to the brand-new MyGuardian app. This app’s intuitive interface is specially designed for seniors and allows users to easily organize their monitoring plans and get help from customer service. Billing is simple. You can check all your past payments, make a one-time payment, or set up autopay using a credit card or bank account. You can communicate with members of your Care Circle and make decisions about who to add to that circle. You can also use it for location tracking, set up reminders for medications and daily tasks, and to store emergency medical information.
At the time of this writing, Medical Guardian is offering 50 percent off on a mini device, plus a month of free service, free shipping, and a lockbox. Keep an eye out throughout the year, though, as deals like this come and go fairly frequently.
Classic Guardian | Home 2.0 | Mobile 2.0 |
---|---|---|
$29.95/mo | $34.95/mo | $39.95/mo |
View Packages | View Packages | View Packages |
Services | Services | Services |
24-Hour, U.S. Based, Emergency Monitoring | 24-Hour, U.S. Based, Emergency Monitoring | 24-Hour, U.S. Based, Emergency Monitoring |
Two-Way Communication with 1300 Feet of Coverage | Two-Way Communication with 1,400 Feet of Coverage | Two-Way Communication with 500 Feet of Coverage |
Power Outage Protection | Power Outage Protection | Power Outage Protection |
On-the-go and at-home coverage | ||
Equipment | Equipment | Equipment |
Wearable Medical Alert Button | Wearable Medical Alert Button | Wearable Medical Alert Button |
Base Station | Base Station | Mobile device |
Options | Options | Options |
Additional Medical Alert Buttons | Additional Medical Alert Buttons | Additional Medical Alert Buttons |
Fall Alert Pendant | Fall Alert Pendant | Fall Alert Pendant |
Voice-Activated Wall Button | Voice-Activated Wall Button | Voice-Activated Wall Button |
Lock Box | Lock Box | Lock Box |
System Protection Plan | System Protection Plan | System Protection Plan |
Medical Guardian offers a decent lineup of alert systems and add-ons. The prices are a touch higher than what we typically expect to see for alerts like these. But then again, the features are more advanced than most solutions we’ve researched and tested.
While we think the at-home landline option (Classic Guardian) is too expensive for what you get, we did like the higher-tier mobile plans. In fact, we can see merit in all three mobile alert systems — that is, if you’re willing to pay the price. Keep in mind that similar options are about $5 to $15 cheaper per month on average. You can compare the starting monthly prices of various alert systems in our rundown of the similar options. That said, we do recommend the Mobile 2.0 and Mini Guardian if you’re always on the move.
Now, when we say the prices are “a touch higher” than other brands, it’s really not that bad. Some medical alert brands can really set you back for alert coverage. For instance, while researching and testing Life Alert, we found their systems to be priced pretty steep for what you get. You can learn more about this option in our Life Alert cost guide.
Medical Guardian is a company that truly cares about seniors, which is unique. In their case, the positive company culture permeates from the top-down. One of their company’s core values is, “customers above all else,” and it shows from their CEO down to their customer service agents.
Medical Guardian
Founder and CEO, Geoff Gross, launched Medical Guardian out of his apartment in Philadelphia back in 2005.4 Fast forward 15+ years, and today Geoff’s company has helped over 200,000 seniors find peace of mind and a renewed sense of confidence. Geoff was named a Glassdoor Top CEO in 2018.5
No, all of their plans are month-to-month, cancel anytime.
No, Medical Guardian only offers one alert system that requires a landline, while their other five systems use a wireless cellular connection.
Medical Guardian does not charge cancellation fees, and they provide prorated refunds for months of unused service. However, Medical Guardian does not provide a free trial period.
These devices are slightly more expensive than the industry average, but the features and tech are more advanced than most alert systems.
It depends on your budget and lifestyle. But if you do choose Medical Guardian, we would recommend one of their mobile units.
Medical Guardian. (2021). Medical Alert System Provider. https://www.medicalguardian.com/risk-assessment
The Monitoring Association. (2021). For Consumers – Why Five Diamond Recognition Is Important!
https://tma.us/programs/fivediamond/
Smartwatch. Wikipedia. Retrieved May 8, 2020. https://en.wikipedia.org/wiki/Smartwatch
Medical Guardian. (2021). A Family-First Approach.
https://www.medicalguardian.com/about-us
BusinessWire.com. (2018, June 20). Medical Guardian Founder & CEO, Geoff Gross, Named a Glassdoor Top CEO in 2018.
https://www.businesswire.com/news/home/20180620005726/en/Medical-Guardian-Founder-CEO-Geoff-Gross-Named