ADT Home Security Review

Brief Overview of Our Testing Process

Let’s quickly cover the most important decision-making factors to consider when choosing a security system. Of course, there are lots of factors that come into play, but these are the most relevant ones to consider.

First is the reliability of the system itself. It’s not enough that a system works; it has to work all of the time. Later on, you’ll see why ADT stands out in this regard, especially when it comes to their cellular monitoring.

Second is the quality of customer service. This is important because a company’s customer service can make or break your experience as the customer. You want a security company that you can build rapport with. And ADT mostly hits the mark here.

And last but not least, the value for your money. We’re not just talking costs and numbers here; a cheap system with poor-quality equipment isn’t going to be of much value to you. In this review, you’ll find out how ADT, despite being a bit pricey, offers great value for your money.

Ready to get to know ADT? Let’s go.

Getting to Know ADT

Before we jump into our hands-on experience with ADT, let’s take a quick look at where this company came from. Like we said above, ADT is one of the most established names in the home security industry. In 1874, American District Telegraph — now called ADT for short — changed the security game by sending alerts via Morse code,1 and they started what could be called the first security system network by leveraging call boxes to send these signals to a central location.

Now fast forward to today. ADT is still fully committed to securing their customer’s homes, but with much more advanced technologies. The telegraph has gone the way of the dodo, and has been replaced by Wi-Fi, cell signals, and landlines to connect homeowners with the authorities. ADT has also taken a pretty significant interest in adding home automation features to its security systems, making things a little more convenient for customers.

The security experts at SafeHome.org have been testing ADT systems and products for close to a decade at this point, and one benefit we’ve consistently seen is that customers can easily customize a home security solution built out to their specific needs. ADT’s sales staff is extremely helpful in this process, and if you’re looking for a company that appreciates detail and personalized service, we think you’re going to like what you find here.

That said, you can make things easier by going with a pre-set package plan. Your four main options include Basic, Secure, Smart, and Smart + Video.

ADT Control Panel

Our Experience with ADT

ADT’s monitoring packages start at around $30 per month and range up to $82 per month for more complete home security. Frankly, these prices are steep, especially considering that there are security systems like Ring and SimpliSafe that offer home automation and video monitoring for less than $30 per month. If you’re someone who needs a budget security system but wants access to those advanced features, we don’t recommend ADT for you.

That being said, as you go up the price ladder, ADT becomes more cost-effective. That’s why we upgraded from the base package to try ADT’s higher-tier plans. We go into further detail on these plans in our “Which ADT Plan is the Best?” section below. For now, note that ADT offers options for smart home automation through the ADT Smart Home package, as well as video monitoring under the ADT Video and Smart Home package.

ADT Pricing

Here is a quick rundown of ADT’s currently available monitoring packages.

Besides the equipment and monitoring, classic ADT security systems require professional installation. This part of the service includes a visit from a technician in order to set up your system, which comes with a $99 service fee.

You’ll get your money’s worth, though, because from our experience, ADT’s techs are knowledgeable, efficient, and professional. They even showed us the ropes after installing our new system.

We happen to think that the professional setup is one of the selling points of ADT, but we definitely understand why not everyone shares that view. And actually, so does ADT. That’s why they recently launched a DIY self-installed system called ADT Self Setup, which comes with wireless sensors and Google Nest equipment for video monitoring and home automation.

It’s great that ADT finally has a DIY option, but honestly, it could have done a better job. As it stands, we don’t like that only a small number of ADT components support DIY installation. ADT Self Setup is just not as comprehensive as ADT’s traditional, professionally-installed security system. You can read more about this in our review of ADT Self Setup.

And remember, like we said above, ADT is running a sale right now. You can get up to 15 percent off on your ADT Self Setup system when you sign a 36-month contract. Stay up to date with all of the discounts from ADT by bookmarking our guide to ADT’s discounts.

For now, though, let’s learn more about the ADT pro-installed system we tested.

We found some pretty significant improvements in ADT’s equipment and feature set during our most recent test of their services. Standard equipment now includes push-button control panels, entryway sensors, interior motion detectors, and a wireless keychain remote.

On a tangible level, we’ve always liked the look and feel of ADT’s equipment. They’re designed well, with the human experience in mind, and built by manufacturers like GE, Honeywell, and Google. Remember, though, these premium products come at a premium price2, so expect to pay slightly higher rates for upgrades and add-ons.

ADT Entryway Sensors

When it comes to home security systems, fast response times matter.3 ADT knows this, which is why their systems send alerts by cell radio — typically resulting in the quickest, most reliable response times. Remember, during a burglary, every second counts.

Also worth noting is that ADT’s monitoring centers are located across the country in what’s known as a “redundant network.” That’s a fancy way of saying that if one monitoring center goes offline — because of a power outage, for instance — a secondary, or redundant, location will make sure you’re not going to go unprotected. Crime can happen anytime, and so your burglar and package thief deterrent, in this case ADT, needs to be available 24/7 as well.

Expert Examined

From Rob Gabriele, Managing Editor & Home Security Expert

“One thing to keep in mind with landline service, I’ve investigated cases where burglars have pulled security panels directly out of the wall and severed the hardwire connection to the alarm company. When this happens, professional monitoring centers never receive the burglary alarm signal. I much prefer a wireless connection option when it’s available.”

Learn more about Rob and our methodology →

Our Customer Service Experience

While ADT has a great reputation for customer service, this can be hit or miss depending on your location and your specific need. Individually, our experience has been outstanding, but we’ve heard horror stories of poor service. To be fair, that is going to be true of any company of ADT’s size — humans are humans, and they make mistakes.

To quantify this, ADT has an A+ BBB rating, but a dismal 1.4 out of 5 average when it comes to customer reviews. Take this with a grain of salt, though. Very few people take to their keyboards when they have a good experience with a company, and even less when the service is performing as expected. No one is headed over to the BBB website to say “ADT is performing as expected.”

Which ADT Plan Is the Best?

We researched all of ADT’s plans, and we personally tested their most basic plan, as well as their most advanced plan. Here’s a quick rundown. ADT offers four main security packages that combine equipment and ADT monitoring. Prices range from $29 to $82 per month, which is reasonable.

1. ADT Basic ($28.99 per month)
2. ADT Secure ($55.97 – $60.97 per month)
3. ADT Smart ($65.31 – $70.31 per month)
4. ADT Video ($75.47 – $82.14 per month)

ADT Basic Security

ADT Basic Security is the cheapest plan available. This plan costs $28.99 per month, but it offers significantly less security value than ADT’s higher-tier plans.

One of the first things we should mention is that ADT’s systems require landline connections. While your components — your motion sensors, your entryway sensors, and your remotes — will be wireless, the connectivity of the system itself is not. While these systems can be more reliable, they are vulnerable to someone cutting your cord. Make sure you know where its located, and protect it if you can.

This package tier also doesn’t support the ADT mobile app, which means you have to be home to control your system. If you forgot to arm your system before leaving, you can’t do so remotely.

Lastly, this plan doesn’t offer home automation and video monitoring, both of which can be found in ADT’s higher-tier options.

SafeHome.org’s ADT App Camera View

ADT Smart Home

The next ADT plan tier is called ADT Smart Home. Pricing starts at $65.31 per month but can be as high as $70.31, depending on what equipment you have. The real value of this plan is that it lets you integrate your smart home equipment with ADT. In addition, ADT offers a number of smart home add-ons of its own, including smart light bulbs, smart plugs, smart locks, and a smart garage door controller.

ADT’s Smart Home package offers more than just control, however. It’s the integration that really adds value, especially as a crime deterrent. For example, you can set up automation rules to automatically turn on your smart lights when ADT sensors detect motion to deter potential intruders. So if you want a security system that can actively deter crime rather than just report it, we’d definitely recommend ADT’s smart home packages.

ADT Smart Home + Video

ADT’s most inclusive plan is the ADT Smart Home With Video plan. It included everything in the Smart Home package, plus the ability to monitor live video feeds. As with the Smart Home plan, we were able to connect multiple automation devices to our system. In addition, the package arrived on our doorstep with a free doorbell camera that allowed us to see exactly what was happening on our front porch. At a price between $75.47 and $82.14 per month, this one is a little pricy, but it includes absolutely everything we typically look for in a high-end, complete home security system.

Overall, ADT’s top security plans are ADT Smart Home and ADT Smart Home + Video. Yes, they do cost a pretty penny, but our in-depth research and testing revealed these plans offer us the most value for our dollar.

If you’re looking for basic home security, ADT offers that too. But at $28-$50 per month, we recommend going with a different provider for a basic system. You’ll save money and enjoy better features, such as mobile app controls.

ADT Contract & Guarantee

ADT is best suited for folks who plan to stay put in their home for a few years. You’ll have to sign either a 12- or 36-month contract depending on your location. To help alleviate this contractual burden, ADT offers a generous 6-month, money-back guarantee. In all of our research and testing, this is the best guarantee we’ve seen.

This means that if ADT isn’t able to resolve your issue within the first six months, they will refund everything – the installation price, the monitoring fees, and the equipment prices you paid. All of the equipment will have to be fully removed before your refund will be processed4, but still, that’s not a bad deal in our book.

The Goods

During our research, we found that the ADT home security system includes, at minimum, the equipment listed below.

• Touchscreen Control Panel
• One Motion Sensor
• Entryway Sensors
• Wireless Remote
• Backup Battery
• Yard Sign and Window Decals

Of course, ADT’s more advanced packages come with additional features. can support the following controls, sensors, cameras, and home automation features:

Controls

• Touchscreen Control Panel (additional $299 fee)
• Keychain Remote Control
• Mobile Companion App

Sensors

• Door Entry Sensors
• Window Entry Sensors
• Garage Door Sensors
• Glass Break Sensors
• Motion Detectors
• Carbon Monoxide & Smoke Detectors
• Water Leak and Flood Sensors

Video Cameras and Home Automation

• Indoor Cameras
• Automated Lighting
• Remote Thermostat Control
• Keyless Entry
• And More!

Equipment and Features Overview

ADT Outdoor Camera Mounted

The Lineup of Features and Tech

We discovered a wide range of home security devices that can be installed and monitored by ADT. Here’s a quick rundown of ADT’s specs as a home security system.

ADT Specs

For a closer look at what ADT offers, these are ADT best features and technology explained.

Landline or Cellular
Many new home alarm companies only offer cellular connections for emergency monitoring. While cellular is typically the most reliable, it simply isn’t available in some remote areas. So if you live in the country, ADT is one of the few industry leaders to monitor through landlines and cell radio alike. Our experts prefer cellular, but we do like that ADT gives you a choice.

Pet-Friendly Motion Sensor
ADT security systems can detect intruders with infrared motion sensors. To help avoid false alarms triggered by pets, your installer can set these sensors to ignore moving objects up to 50 pounds in weight.

Flood, Fire and Leak Detection
For all-around home safety, ADT monitoring devices can detect water leaks, excessive heat, smoke, and carbon monoxide. We’ve tested several of these environmental monitoring devices. They gave us greater peace of mind – especially while we were out of town. These upgrades can pay for themselves a thousand times over.

Video Surveillance
ADT sells security cameras that provide indoor and outdoor surveillance. With Video (ADT’s most popular offer), video can be live-streamed to your mobile device. We’ve found studies that show having a security camera installed is often enough to deter would-be burglars.6 And if your home is targeted, security cameras can give you hard evidence to catch criminals. We always recommend home surveillance.

Expert Examined

From Rob Gabriele, Managing Editor & Home Security Expert

“I always encourage residents to invest in a security system that allows them to stream and monitor their home from virtually anywhere. ADT’s Video package is a good option for this. The ability to check in on your home anytime is not only a peace of mind, but it lets you be the first to check on alerts and motion triggers. This cuts out a lot of those false alarm responses from law enforcement.”

Home Automation
According to our research and testing, ADT Smart security systems can also help to cut energy costs by automating lights, thermostats, and other things. You can add an extra layer of security and a touch of convenience with automated door locks for your home. Home automation is included in the ADT Complete package. But again, expect to pay a steep price to access this next-level convenience.

Is It Easy to Use?

Even though the equipment is high-tech, ADT systems are all-around easy to use. For starters, ADT handled the installation of our system from start to finish. The technician even stuck around to teach us how to use the system. That’s just part of the white-glove service ADT provides, so if you’re looking for an expertly set up security system, then we recommend ADT as a great choice for you.

As far as everyday use goes, the basic system only has a few commands you’ll need to work with that are all controlled via your panel or your keychain remote. More advanced plans will offer mobile app control, but remember — the more advanced the system, the more it’s going to cost. That said, with access to the app, you can react much quicker if an emergency situation were to occur.

While ADT systems are not the most user-friendly systems out there, overall they’re quite easy to use and manage. If you run into any problems, you can always seek help online or directly through ADT’s customer support line.

What Really Differentiates ADT From its Competitors?

We’ve talked about ADT’s packages, equipment, features, and even pricing, but you may be wondering, “Is ADT really the best choice for me?” Well, only you can answer that question definitively, but let’s see what differentiates ADT from other popular security systems you may be considering.

For starters, ADT as a company is well-established, and that comes with a few perks that other security companies can’t provide. The six-month money-back guarantee, for instance, is a real unicorn in a field where a 30-day guarantee is the norm. Even companies like SimpliSafe and Cove, which both have a 60-day money-back guarantee can’t match up with ADT here.

ADT’s monitoring service, which is managed in-house, is another perk. It is fully-redundant, with numerous monitoring centers spread out across the country. That stands out, especially with companies like Frontpoint that outsource the monitoring to third parties.

Lastly, ADT’s equipment is top-notch in quality, and there’s a wide variety of choices. It has options for everything, from basic security, smart home automation, to video surveillance. You can’t find all those from newer DIY options like the Ring Alarm.

Comparing ADT to Other Top Home Security Systems

ADT Monitored Home Security Video

The Last Word on ADT

We always put ourselves in the shoes of the average consumer. And we found that ADT offers plenty of home security options for a diverse customer base. In other words, they offer something for everyone. Our research and testing revealed that ADT professionally installs hardwired and wireless security equipment that’s robust and reliable.

Highlights of the premium ADT security packages are video surveillance, fire & flood monitoring, and home automation. However, we recommend digging into ADT reviews before signing an agreement. All in all, the premium plans offer an impressive feature set. But if you’re looking for basic home security features, you might want to look into Ring or SimpliSafe. ADT’s basic plans are a little overpriced from what we’ve seen, and we’ve seen a lot!

Our Methodology: How We Rate and Review Home Security Products

Our process of reviewing and rating home security products begins with researching the different companies and security systems available. After rigorous research, we purchase the systems and bring them into our home. We then unbox the products and meticulously install the components like door/window sensors, motion sensors, control panels, security cameras, and central hubs. We also download the companion app. Finally, we put the system through dozens of simulated burglaries, home invasions, and package theft situations to see how well it can protect our home.

A typical home security test will take us several days to several weeks, and it’s not uncommon that we’ll test and tinker with products for several months. Our aim is to fully understand what it’s like living with the system so that we can give an honest and unbiased recommendation. That’s our promise to our readers like you.