ADT Monitored Home Security Review for 2019

Known for superior professional installation and one of the best money-back guarantees.

Last Updated On: March 11, 2019
Best Professional Install
Overall Score: 8.7/10
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AWARDS and ACCOLADES:
Best Professional Install
Best Money-Back Guarantee
Best Known Brand
8.7 Overall Score
Customer Service
8.1
Value
8.4
Equipment
8.7
Features & Technology
9.1
Ease Of Use
9.2

ADT-Monitored Home Security Ratings

The home security giant ADT offers a wider range of hardwired and wireless services than anyone, period. And today’s customers can affordably tap into ADT’s monitoring power with Protect Your Home – ADT Authorized Premier Provider. With six professional monitoring centers nationwide — each open 24/7, 365 — it’s no wonder millions trust ADT for peace-of-mind.

PROS
  • Competitive Monthly Rate
  • Wireless or Hardwired
  • Cellular and Landline Connections
  • Indoor Cameras
  • Devices Work at Home and Away
  • Home Automation
  • ADT 6 Month Money-Back Guarantee (certain restrictions apply)

CONS
  • Long-Term Contract
  • Technician Visits Your Home
  • Customer Service Varies

Getting to Know ADT

ADT-Monitored Home Security Services is the longest-established security company on our review site. It was over 140 years ago when American District Telegraph pioneered in sending security alerts by Morse code. Today ADT serves both homes and businesses looking for top-notch security systems and alarm monitoring. Systems monitored by ADT use hardwired and wireless equipment to detect invasions and automate homes for energy-saving and convenience.

Protect Your Home’s website advertises multiple home security plans, plus their sales agents can design custom solutions. The four main options are: Basic Security, Basic Security with Equipment Service Protection, ADT Pulse Monitoring (includes home automation), and ADT Pulse Monitoring plus Video.

Protect Your Home’s packages start at just $27.99/month, so customers can get protected for less than $1/day.

Standard features of ADT-monitored security equipment packages are pushbutton control panels, entry sensors, interior motion detectors and wireless keychain remotes. With ADT Pulse wireless security systems, you get the options of video security cameras and remote control over lighting, temperature and door locks.

ADT-monitored security systems can send emergency alerts by cell radio, which is typically the speediest solution. Landlines can also be used as primary or secondary emergency connections. ADT emergency monitoring centers are set up across the US.

The Customer Service Experience

ADT provides excellent customer service. However, customer experiences may vary for individual locations.

Stacking the Value

Protect Your Home offers five main security packages that combine equipment and ADT monitoring. Hardwired and wireless alarm systems are both available. Prices range from approximately $7 to $15 per week or $28 to $59 per month. Here are details about each plan:

The best value plan offered by Protect Your Home is called Basic Security. It costs $27.99/month, or around just $7/week. It includes a base security system, panel, motion sensor, wireless sensors, and a wireless remote. For an additional $2/week you can get Basic Security with Equipment Service Protection. Both of these plans require a landline connection, so customers without a landline installed will need to opt for the next plan up.

The next plan up is called Basic Security + Wireless Connect. This plan offers everything in Basic Security plus Equipment Service Protection for a total cost of $48.99/month, or around $12/week. The main difference is that Basic Security + Wireless Connect doesn’t require a landline connection, making it an attractive option for customers without a landline installed. Security systems with wireless connectivity are also great for customers who don’t want to run the risk of burglars cutting their wires. Plus, alerts tend to reach monitoring stations faster with cell radio than with landlines.

Protect Your Home’s third plan is called ADT Pulse Monitoring. It costs $52.99/month, or around $13/week. In addition to everything in the previous plan, ADT Pulse Monitoring also includes Home Automation. With home automation, you can use the ADT Pulse App to stay connected to your home security system anywhere at any time. Arm and disarm your system, monitor your home and receive real-time updates and notifications while away from home.

Protect Your Home’s top security plan is called ADT Pulse Monitoring + Video. As its name suggests, it includes everything in ADT Pulse Monitoring plus video surveillance. It comes with an indoor surveillance camera which you can monitor via live stream directly from the ADT Pulse App. At $58.99/month, this plan averages out to around $15/week.

Contract

Customers must sign a 24 or 36-month contract depending on their location. However, ADT also offers a 6-month money back guarantee. If during the six months following your installation ADT can’t resolve any service or installation-related concerns, you can return your equipment and receive a refund from ADT for the installation fee and any monitoring expenses paid within six months. As always, certain restrictions apply.

The Goods

Each ADT-monitored home security system includes, at minimum, the equipment listed below.

  • A control panel
  • A base system
  • One motion sensor
  • Wireless sensors
  • A wireless remote
  • A backup battery
  • A yard sign and window decals


Advanced packages get additional features. Protect Your Home supports the following types of controls, sensors, cameras and home automation features:

Controls

  • Pushbutton Control Panel
  • Keychain Remote Control

Sensors

  • Door Entry Sensors
  • Window Entry Sensors
  • Garage Door Sensors
  • Glass Break Sensors
  • Motion Detectors
  • Carbon Monoxide & Smoke Detectors
  • Water Leak/Flood Sensors

Video Cameras and Home Automation

  • Indoor Cameras
  • Keypad Door Locks

Equipment and Features Overview

ADT Equipment & Features Basic Security Basic Security /w Equipment Services Basic Security + Wireless Connect ADT Pulse Monitoring ADT Pulse Monitoring + Video
Pricing $27.99/Month $36.99/Month $48.99/Month $52.99/Month $58.99/Month
Base System Included Included Included Included Included
Panel Included Included Included Included Included
Motion Sensor Included Included Included Included Included
Wireless Remote Included Included Included Included Included
Wireless Sensors Included Included Included Included Included
Indoor Camera Not Included Not Included Not Included Not Included Included
Home Automation Not Included Not Included Not Included Included Included
Landline Required Yes Yes No No No
Quality Service Plan Not Included Included Included Included Included

*ADT 6-month Money Back Guarantee. Certain restrictions apply.

The Lineup of Features and Tech

There is an especially wide range of home security devices installed by Protect Your Home and monitored by ADT. Here are several highlights.

Landline or Cellular
Many new home alarm system companies only offer cellular connections for emergency monitoring. While cellular is generally the most reliable, it isn’t available in some areas. You might also like to have a backup. ADT is one of the few industry leaders to monitor through landlines and cell radio alike.

Pet-Friendly Motion Sensor
ADT-monitored systems detect indoor motion with infrared motion sensors. To help avoid false alarms triggered by pets, these sensors can be set to ignore weights up 50 pounds.

Flood, Fire and Leak Detection
For all-around home safety, ADT can monitor devices that detect water leaks, excessive heat, smoke and carbon monoxide.

Video Surveillance
Protect Your Home sells video cameras that ADT monitors for indoor surveillance. With ADT Pulse + Video (Protect Your Home’s most popular ADT-monitoring offer) video can be live streamed to a mobile device.

Home Automation
ADT Pulse wireless security systems can help users cut energy costs by automating lights and thermostats. They also add security and convenience with automated door locks for the home.

ADT Smart Home Options Primary Benefit Type Technology
ADT Pulse App Convenience Basic App
Smart Door Locks Worry-free Control Advanced Automation
Smart Lights Convenience Intermediate Automation
Smart Thermostat Convenience & Energy Saver Intermediate Automation
Video Doorbell Camera Advanced Detection Basic Camera
Smart Switches & Plugs Convenience & Energy Saver Basic Automation

Is it Easy to Use?

Security systems from Protect Your Home are easy to use. The company handles installation and provides a choice of push-button control panels from industry leaders such as Honeywell. Each ADT monitored alarm system includes a keychain remote as well.

Customers with questions about the technology or equipment can get answers online or directly through Protect Your Home’s customer support line.

ADT Monitored Home Security Video Review

The Last Word

ADT Authorized Premier Provider – Protect Your Home meets diverse customers’ security needs. The company can install hardwired and wireless security equipment that ADT can monitor. Highlights of the premium Protect Your Home security package are video surveillance, fire & flood monitoring, and home automation. We recommend reading local Protect Your Home reviews before signing an agreement, as customer service varies from dealer to dealer.

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