ADT Home Security Review

Getting to Know ADT

Before we jump into sharing our hands-on experience with ADT home security, here’s a quick glimpse into their past. ADT is easily the most established security company around. Way back in 1874, American District Telegraph (ADT) was pioneering home security by sending alerts via Morse code.1 They created the first security system network by utilizing telegraph-based call-boxes to send alert signals to a central office.

Fast forward to today, ADT is still using the same process to secure homes, but with much improved technology. Instead of telegraph, ADT systems today use the internet, cellular signals, and landline connections to send out SOS signals. Additionally, ADT has also added home automation features to its systems, which improves security, convenience, and energy savings for connected homes.

Our experts have been researching and testing ADT for close to a decade now. One of the best things about ADT is that they can customize a home security solution to meet your specific needs, and their sales agents are immensely helpful in this regard. If you go with a package plan, your four main options include Basic, Secure, Smart, and Smart + Video.

ADT Control Panel

Our Experience with ADT

ADT’s monitoring packages start at around $30 per month, or about a dollar a day, for 24/7 professional monitoring. That’s not the cheapest rate on the market, as there are a handful of options in the $10 to $20 per month range. But it’s also not the most expensive. We found it as a solid mid-range option, price-wise.

To push ADT to its limits, though, we upgraded from the base package to try ADT’s higher-tier plans. We go into further detail on these plans in our “Which Plan is the Best?” section below. For now, note that ADT offers options for smart home automation through the ADT Smart Home package, as well as video monitoring under the ADT Video and Smart Home package. Below is a quick overview of ADT’s monitoring plans.

Besides the equipment and monitoring, classic ADT security systems require professional installation. This part of the service includes a visit from a technician in order to set up your system, which comes with a $99 service fee.

You’ll get your money’s worth, though, because from our experience, ADT’s techs are knowledgeable, efficient, and professional. They even showed us the ropes after installing our new system.

Take note, however, that if you’re the DIY-type and you want to install your own system, ADT recently announced a Self Setup system, which will come with a wireless base station and wireless components. The setup process will hinge on the new ADT+ app, and on top of ADT equipment, you’ll be able to link, control, and monitor equipment from compatible brands starting with Google Nest cameras and thermostats.

Although DIY, customers who choose to set up their own systems will not be completely on their own. An ADT technician will guide them every step of the way through an optional video link, which shows ADT’s commitment to providing quality service.

ADT’s venture into the DIY security market is interesting, and we’re excited to see how it plays out. For now, though, let’s go back to the professionally-installed ADT system we tested.

Our latest testing revealed slight improvements in ADT’s equipment and feature set. Standard features now include push-button control panels, entryway sensors, interior motion detectors, and wireless keychain remotes. We’ve always liked the feel of the high-quality construction of ADT devices. Their products are made by manufacturing giants such as GE and Honeywell. But remember, a premium product often comes at a steep price.2 So expect to pay higher rates than the industry average for upgrades and add-ons.

ADT Entryway Sensors

For most people, reliability and fast response times matter, and they matter to us, too.3 ADT security systems can send emergency alerts by cell radio, which typically results in the quickest response times. Landlines can also be used as primary or secondary emergency connections. If you’re curious, we went with the cellular option, which our experts much prefer over landline connections. Our tests revealed relatively fast response times, but nothing that we haven’t seen from other brands. ADT just makes the mark here.

Finally, ADT monitoring centers are located across the U.S. in what we call a “redundant network” in the industry. Don’t worry, redundant is good in this context. It simply means that if one monitoring center goes offline, another location will ensure you don’t lose protection.

Expert Examined

From Travis Goodreau, Retired Burglary Detective

“One thing to keep in mind with landline service, I’ve investigated cases where burglars have pulled security panels directly out of the wall and severed the hardwire connection to the alarm company. When this happens, professional monitoring centers never receive the burglary alarm signal. I much prefer a wireless connection option when it’s available.”

Learn more about Travis and our methodology →

Our Customer Service Experience

ADT is known for their great customer service. But it can be hit or miss depending on the location. Although we spoke with a helpful agent on the phone, we’ve heard stories of people getting poor service. Thankfully, we found mostly positive reviews during our in-depth research of the company. ADT also gets a B+ rating from the BBB, which is a commendable score.4 So you can expect dependable customer service from this provider. Just don’t be too surprised if your experience fails to be outstanding.

Which ADT Plan Is the Best?

We researched all of ADT’s plans, and we personally tested their most basic plan, as well as their most advanced plan. Here’s a quick rundown. ADT offers four main security packages that combine equipment and ADT monitoring. Prices range from $29 to $82 per month, which is reasonable.

1. ADT Basic ($28.99 per month)
2. ADT Secure ($55.97 – $60.97 per month)
3. ADT Smart ($65.31 – $70.31 per month)
4. ADT Video ($75.47 – $82.14 per month)

Take note that as of December 2022, ADT is having a site-wide sale where all its online packages are up to 30-percent off. So if you’re looking to upgrade your home security this holiday season, now might be the perfect time to do so with ADT. In addition to the discount, customers who sign up for an ADT Video package will receive a free Nest doorbell.

ADT Basic Security

The best value plan we found offered by ADT is called Basic Security. This plan set us back $28.99 per month but gave us a base security system with a control panel, motion sensor, wireless sensors, and a wireless remote. Unfortunately, this plan requires a landline connection, so customers without a landline installed will need to upgrade their plan to about $56 per month. Overall, the Secure Home plan certainly better protected our home with 24-7 monitoring, but it lacked features we’ve come to expect. For instance, there was no mobile app allowing us to control our system with a smartphone.

SafeHome.org’s ADT App Camera View

ADT Smart Home

The next ADT plan tier is called ADT Smart Home. Pricing starts at $65.31 per month but can be as high as $70.31, depending on what equipment you have. The real value of this plan is that it lets you integrate your smart home equipment with ADT. In addition, ADT offers a number of smart home add-ons of its own, including smart light bulbs, smart plugs, smart locks, and a smart garage door controller.

ADT Smart Home + Video

ADT’s most inclusive plan is the ADT Smart Home With Video plan. It included everything in the Smart Home package, plus the ability to monitor live video feeds. As with the Smart Home plan, we were able to connect multiple automation devices to our system. In addition, the package arrived on our doorstep with a free doorbell camera that allowed us to see exactly what was happening on our front porch. At a price between $75.47 and $82.14 per month, this one is a little pricy, but it includes absolutely everything we typically look for in a high-end, complete home security system.

Overall, ADT’s top security plans are ADT Smart Home and ADT Smart Home + Video. Yes, they do cost a pretty penny, but our in-depth research and testing revealed these plans offer us the most value for our dollar. In fact, right now, the deal for a Smart Home + Video package is even better. ADT is offering a free doorbell or indoor camera.

If you’re looking for basic home security, ADT offers that too. But at $28-$50 per month, we recommend going with a different provider for a basic system. You’ll save money and enjoy better features, such as mobile app controls.

ADT Contract & Guarantee

ADT is best suited for folks who plan to stay put in their home for a few years. You’ll have to sign either a 12- or 36-month contract depending on your location. To help alleviate this contractual burden, ADT offers a generous 6-month, money-back guarantee. In all of our research and testing, this is the best guarantee we’ve seen. If ADT is unable to resolve any installation- or service-related problems within the first six months, they will refund the installation price and all monitoring fees paid over those first six months. According to ADT’s Terms and Conditions, “Equipment must be fully removed before a refund will be processed.”5 Still, not bad at all.

The Goods

During our research, we found that the ADT home security system includes, at minimum, the equipment listed below.

• Touchscreen Control Panel
• One Motion Sensor
• Entryway Sensors
• Wireless Remote
• Backup Battery
• Yard Sign and Window Decals

Of course, ADT’s more advanced packages come with additional features. can support the following controls, sensors, cameras, and home automation features:

Controls

• Touchscreen Control Panel (additional $299 fee)
• Keychain Remote Control
• Mobile Companion App

Sensors

• Door Entry Sensors
• Window Entry Sensors
• Garage Door Sensors
• Glass Break Sensors
• Motion Detectors
• Carbon Monoxide & Smoke Detectors
• Water Leak and Flood Sensors

Video Cameras and Home Automation

• Indoor Cameras
• Automated Lighting
• Remote Thermostat Control
• Keyless Entry
• And More!

Equipment and Features Overview

ADT Outdoor Camera Mounted

The Lineup of Features and Tech

We discovered a wide range of home security devices that can be installed and monitored by ADT. Here are several, but not all, of their equipment options, features, and technology.

Landline or Cellular
Many new home alarm companies only offer cellular connections for emergency monitoring. While cellular is typically the most reliable, it simply isn’t available in some remote areas. So if you live in the country, ADT is one of the few industry leaders to monitor through landlines and cell radio alike. Our experts prefer cellular, but we do like that ADT gives you a choice.

Pet-Friendly Motion Sensor
ADT security systems can detect intruders with infrared motion sensors. To help avoid false alarms triggered by pets, your installer can set these sensors to ignore moving objects up to 50 pounds in weight.

Flood, Fire and Leak Detection
For all-around home safety, ADT monitoring devices can detect water leaks, excessive heat, smoke, and carbon monoxide. We’ve tested several of these environmental monitoring devices. They gave us greater peace of mind – especially while we were out of town. These upgrades can pay for themselves a thousand times over.

Video Surveillance
ADT sells security cameras that provide indoor and outdoor surveillance. With Video (ADT’s most popular offer), video can be live-streamed to your mobile device. We’ve found studies that show having a security camera installed is often enough to deter would-be burglars.7 And if your home is targeted, security cameras can give you hard evidence to catch criminals. We always recommend home surveillance.

Expert Examined

From Travis Goodreau, Retired Burglary Detective

“I always encourage residents to invest in a security system that allows them to stream and monitor their home from virtually anywhere. ADT’s Video package is a good option for this. The ability to check in on your home anytime is not only a peace of mind, but it lets you be the first to check on alerts and motion triggers. This cuts out a lot of those false alarm responses from law enforcement.”

Home Automation
According to our research and testing, ADT Smart security systems can also help to cut energy costs by automating lights, thermostats, and other things. You can add an extra layer of security and a touch of convenience with automated door locks for your home. Home automation is included in the ADT Complete package. But again, expect to pay a steep price to access this next-level convenience.

Is It Easy to Use?

Even though the equipment is high-tech, ADT systems are all-around easy to use. For starters, ADT handled the installation of our system from start to finish. The technician even stuck around to teach us how to use the system. That’s just part of the white-glove service ADT provides.

As far as everyday security management goes, the basic system only has a few commands, controlled via the panel or keychain remote device. The more advanced plans offer mobile app control, putting home security controls at your fingertips.

While ADT systems are not the most user-friendly systems out there, overall they’re quite easy to use and manage. If you run into any problems, you can always seek help online or directly through ADT’s customer support line.

ADT Monitored Home Security Video

The Last Word

We always put ourselves in the shoes of the average consumer. And we found that ADT offers plenty of home security options for a diverse customer base. In other words, they offer something for everyone. Our research and testing revealed that ADT professionally installs hardwired and wireless security equipment that’s robust and reliable.

Highlights of the premium ADT security packages are video surveillance, fire & flood monitoring, and home automation. However, we recommend digging into ADT reviews before signing an agreement. All in all, the premium plans offer an impressive feature set. But if you’re looking for basic home security features, you might want to look into Ring or SimpliSafe. ADT’s basic plans are a little overpriced from what we’ve seen, and we’ve seen a lot!