Best Overall Value
Bay Alarm Medical is Consumer Affairs Accredited and has been helping to save lives for over 70 years. They offer a wide variety of monthly plan options that start as low as $19.95/mo. And, their emergency call center is regarded as one of the most reliable in the country. No matter what time of day or night you call, you will speak with a live U.S. based operator who will make sure you are taken care of. Additionally, they have a 4.7 star Google rating, which is based on real customer reviews.
Bay Alarm Medical has been family owned and operated since 1946. Additionally, all their products are made in the U.S.A. They have three redundant call centers that are accredited and CSAA Five Diamond Certified. They offer four different equipment packages that range from $19.95/mo. to $39.95/mo. with a wide variety of options which include at-home and on-the-go solutions, as well as the ability to combine the different packages at a discounted combination rate. And, they have three different protection packages that range from $19.95/mo. to $59.95/mo. and they all come with free spouse monitoring and a variety of available add-on accessories. Read our full review of Bay Alarm Medical here.
MobileHelp is America’s number one provider of M-PERS (mobile-personal emergency response system) technology that works with or without a phone line. MobileHelp also has an A+ rating with the Better Business Bureau (BBB). Additionally, they offer MobileHelp Connect, which is an innovative event notification and online tracking platform for friends, family, and caregivers. MobileHelp has built their reputation on quality products and affordable at-home or on-the-go solutions.
MobileHelp offers three different equipment packages and all of them include monthly monitoring in the price. Their packages range from $19.95/mo. to $41.95/mo. Additionally, they offer quarterly, semi-annual, and annual payment options for additional savings as well. MobileHelp also has several accessories available, as well as a wearable device that looks like a smartwatch that you can buy for $349.95 plus a $24.95/mo. monitoring fee. Another great feature is the MobileHelp Connect (no charge) and MobileHelp Connect Premium ($5/mo.) which offers system and emergency alerts, non-emergency alerts, 30 location requests per month, lost or damaged equipment replacement, lifetime price guarantee, product and service discounts and more depending on whether you opt for the MobileHelp Connect or the MobileHelp Connect Premium. Read our full review of MobileHelp here.
Medical Guardian has an A+ rating with the Better Business Bureau (BBB). They don’t have any long-term contracts, no hidden fees, and only use U.S based monitoring center agents. Additionally, they are rated highly among their users and a wide variety of third-party medical alert device comparison sites.
Medical Guardian offers three different at-home packages which range from $29.95/mo. to $79.05/mo. with a fall detection option that’s available for an additional $10/mo. You can connect with their services using either your landline or an available cellular option. They also offer three on-the-go options as well, which are either a pendant, wristband, or smartwatch. These packages range from $39.95/mo. to 44.95/mo. with a fall detection option that is available for an additional $10/mo. The on-the-go options are all GPS enabled and the upper tier packages are also Wi-Fi enabled as well. And their medical alert pendants come with a built-in speaker. The at-home equipment comes with a battery backup and has varying ranges from 600-1300 feet. And the mobile alert devices all have an unlimited range. Also, they are continually running specials, so make sure you look for their current specials before you commit. Read our full review of Medical Guardian here.
GreatCall, the makers of the popular Jitterbug phones, is now offering mobile medical alert devices. They have been accredited with the Better Business Bureau since 2006 and currently have an A+ rating. Additionally, they have been in business for 13 years and offer two mobile medical alert devices, both at the same price of $37.49 plus the cost for the monthly plan. They also charge an activation fee and have an optional fall detection feature as well.
GreatCall is a well-known name with a great reputation when it comes to senior products and services. GreatCall offers three Health & Safety packages that range from $24.99/mo. to $39.99/mo. that include features such as urgent care (access to registered doctors and nurses), a GreatCall Link (to stay connected with friends and family), product replacement, and fall detection depending on the package you choose. They also have a wide variety of affordable accessories you can purchase as well. And, if you are in need of a mobile phone, they have flip-phones and smartphones you can purchase as well all with a 5Star emergency button. GreatCall also has a MedCoach option for help with medication reminders and refills, daily health tips, daily automated check-in calls, brain games, a fitness tracker, product replacements, and more. Read our full review of GreatCall here.
LifeStation has been in business since 1977 and has a wide range of endorsements and certifications such as a CSAA Five Diamond Certified monitoring center, UL Listed, Homecare & Hospice, and more. Additionally, they have some of the fastest response times in the industry with an average time of 20 seconds. And, they offer their services throughout the U.S. and Canada. LifeStation also offers 24/7 monitoring services and has some of the lowest monthly rates available. Additionally, they don’t require you to pay for full monitoring fees for extra users; however, they do charge a small monthly fee of $3.99 for each additional user. This is to cover the extra device and the monitoring of that device.
LifeStation offers at-home and mobile options with GPS equipment and services. They have three different monthly options that range from $25.95/mo. to $29.95/mo. They also have a fall detection option you can add-on to your monthly plan. LifeStation also offers several billing options such as monthly, quarterly, or annually to help save you even more money. And, if you want to purchase some accessories to go with what you already have, they have several of those available too. All of the LifeStation equipment is easy to set up and use, and they frequently offer a variety of incentives just for signing up so be sure to ask about that. Read our full review of LifeStation here.
Philips Lifeline has been in business for 45 years and was the original medical alert services provider in the industry. Additionally, they have remained the #1 medical alert provider over the years and still are today. They were originally called Lifeline Systems and were run by hospitals and other healthcare facilities. However, in 2006 they were acquired by Philips Lifeline Systems which is headquartered in Framingham, Massachusetts.
Philips Lifeline offers four different plan options. Two at home plans and two on the go plans which range from $29.95/mo. to $54.95/mo. with the one-time activation fees ranging from $50 to $99.95 and the GoSafe has a device fee of $149.
All plans come with 24/7,365 monitoring, month-to-month billing, and a personalized response plan. You will be provided with a base unit and a medical alert pendant with every plan except the GoSafe 2 which only comes with a medical alert pendant. Philips Lifeline has several options that can be added on, such as the AutoAlert fall detection, which is included on all the plans except the HomeSafe Standard. You can also add on the Automated Medication Dispensing Service for $59.95/mo. as well. Read our full review of Philips Lifeline here.
Medical Alert is part of Connect America, which is a nationwide company that specializes in Personal Emergency Response Services (PERS). They are headquartered outside of Philadelphia, PA. Additionally, they are a CSAA Five Diamond Certified response center that supports multiple languages. They are also a 24/7 UL Accredited emergency monitoring center. Connect America Medical has been in business for 42 years and currently has an A+ rating with the Better Business Bureau.
Medical Alert offers two At Home plans. One that is a landline plan and one that is a wireless plan. They also offer one on the go plan. These plans range from $18.29/mo. to $37.95/mo. with the fall detection option costing extra. Each plan comes with a base unit, wristband, neck pendant, and the On The Go plan comes with a charging base, handheld device with GPS location services, and an interchangeable wrist/neck button with GPS location services.
Medical Alert has redundant CSAA Five Diamond Certified response centers that offer 24/7 monitoring and bilingual operators in 140 different languages. However, they don’t have any available add-ons (except for the fall detection) as other medical alert services do.
Additionally, their products and services are easy to use. All you have to do once you receive your system is plug the base unit into a wall outlet, connect the phone cord (if you are using a landline system) and turn it on. If you should ever need assistance, you simply push the button and you will be immediately connected to a trained operator who will assist you or send help if needed. The On The Go plan is just as easy to use. You simply plug in the charger and push the help button should you need assistance. And, the On The Go help devices are equipped with GPS location services should you ever need assistance, become disoriented, or don’t know where you are. Someone is always there to help. Read our full review of Medical Alert here.
ADT has been in business for 140 years, they have over 8 million customers, 200 locations throughout the U.S. and Canada, and a rock-solid reputation to back up their products and services. They are also UL Listed and have been featured in the Wall Street Journal, USA Today, c/net, Mashable, and more.
ADT Health has three plans, which are the Medical Alert Basic (in-home), Medical Alert Plus (in-home), and On-The-Go (mobile). There is no charge for the equipment; however, the monthly monitoring charges range from $27.99/mo. to $37.99/mo.
The Basic base unit has a 300-foot range and the Medical Alert Plus has a 600-foot range. The Basic package requires a landline and the Medical Alert Plus can be used with a landline or wirelessly. The On-The-Go Emergency Response System is a portable unit that you can use at home or on-the-go. It uses GPS technology to pinpoint your exact location in the event you are lost, disoriented, or just need some assistance.
The Basic package comes with a base unit with a two-way voice intercom, a high/low temperature sensor, a battery backup, and one wireless waterproof pendant or wristband. The Medical Alert Plus comes with a base unit with two-way voice intercom, a high/low temperature sensor, battery backup, and a wireless waterproof pendant or wristband or alternatively with a smart fall detection pendant. And, the On-The-Go Emergency Response package comes with a mobile device that has a two-way voice feature, a wireless waterproof pendant or wireless wristband, and a cradle charger with power cord and mobile carrying case.
The ADT Health medical alert system doesn’t offer many add-ons except for additional waterproof wearable’s (white or black waterproof wristband or pendant help button) and the fall detection service. Read our full review of ADT Health here.
Medical Care Alert is a Michigan-based company with 24/7 U.S. based monitoring centers in New York and California. However, they offer nationwide coverage and have thousands of clients in all 50 states.
Medical Care Alert has been in business for nine years and has several powerful business endorsements that make them a great choice when searching for a medical alert system. Medical Care Alert is a repeat winner of the Angie’s List Super Service Award for outstanding customer service for the last six years in a row. They also currently have an A rating with the Better Business Bureau, as well as a 4.9-star rating with Google reviews, a 4.6-star rating on Facebook reviews, and an A rating on Angie’s List, just to mention a few.
Medical Care Alert offers three different service plans and several variations of each of those plans. They have a Home, Home & Yard, and a Home & Away Medical Alert System. These monitoring plans range from $27.45/mo. to $36.62/mo. Additionally, they offer Home, Home & Away Elite, and Home-3G options that all come with an AutoFall Detection feature included on the help button and these range from $36.62/mo. to $45.79/mo.
Medical Care Alert doesn’t offer much in the way of add-ons. The Home & Away package gives you an extra medical alert button and a charging station for your all-in-one pendant. You also get a free lockbox, but that’s it for the add-ons.
As far as being user-friendly, the Medical Care Alert systems are a simple plug and play installation. You just plug in the base unit to a power outlet and plug the phone line into the base, if you chose a landline system. If you chose a wireless system, it’s a simple one-button activation and you’re done. It doesn’t get much easier than that. Read our full review of Medical Care Alert here.
Medical Care Alert
Have you been wondering if features matter when buying a medical alert system? And if so, which features matter in a medical alert system? You probably already know that a medical alert system comes with a help button, but for most people, that is the extent of their knowledge when it comes to the subject. However, there is so much more to learn before deciding on which system is right for you and when it comes to making sure you or your loved one is 100% covered in, around, and outside of the home at all times.
Having the right features could mean the difference between an accident and a tragedy. Therefore, it is well worth spending a little time learning the most important features for your particular situation.
So, yes, features matter when it comes to buying a medical alert system—they matter a lot!
Let’s get into the nitty-gritty of medical alert devices and their vast array of necessary and not so necessary features. This will help you make an educated decision about which of those features are right for you or your loved one and which ones you never want to go without.
The best way to determine which medical alert device is the right fit for you and your family is by asking the right questions. But how do you know the right questions to ask if you don’t know much about how they all work? Well, that’s where a little research comes in handy.
Here are a few questions to ask yourself that will help you ultimately determine which features you need and which ones you don’t.
Well, that depends. They each have their own advantages, so it will pretty much depend on your home and preferences.
A landline option is connected directly to a phone line and in many cases will require a dedicated phone line for your medical alert system. The benefit of having a landline option is that they aren’t affected by the weather or power outages; however, the lines come with the vulnerability of being cut. But, overall, a landline system is more stable, is less prone to going down, you probably already have the wiring and technology in place, and they are generally more affordable.
A cellular system is wireless; therefore, it doesn’t need any additional connections and there are no lines that can be cut. Additionally, they are portable so they are easy to move around. The only real drawbacks of a cellular system are that you are dependent on the cell service being up and any possible disruptions due to the weather. But the biggest advantage with a cellular system is that it has more capabilities than a landline such as a broader range and the fact that you can use it anywhere versus having to stay within a certain range of the landline connected base unit for it to work.
Yes, 24/7 medical emergency monitoring is necessary. The entire system is virtually useless unless you have someone monitoring it 24/7. You never know when an emergency will arise; therefore, 24/7 emergency monitoring is one feature you don’t ever want to skip.
The answer to this question is a personal one. There is a broad range of emergency medical product and service options and the same goes for the cost of such. You first have to determine what your exact needs are, then ask yourself what your life and safety are worth to you and your family who needs you? So as long as you are not paying for features you don’t need, then the cost really isn’t a consideration other than comparing apples-to-apples features from different companies to make sure you are getting the best price and service available.
Fall detection is often sold as an add-on to an existing medical alert package; however, the fall detection feature is one of the most important—if not the most important features of a medical emergency response system. One of the most frequent accidents among seniors is falling. But if you opt for the fall detection feature, you or your loved one will have access to immediate help 24/7 should a fall occur. In fact, some fall detection devices will automatically detect a fall and contact the monitoring center even if you are not able to.
Whether you need a GPS location tracking option will depend on your particular situation. If you or your loved one is homebound, etc, then you might not need the GPS location tracking feature. Although it could still be used should your loved one wander away and not know how to get back home. However, if you or your loved one ever travel outside of the home, then yes, you should absolutely consider the GPS location tracking feature. Why? What if you experience a medical emergency or any other type of emergency for that matter, and you can’t speak, talk, or even think for yourself? Then all you would have to do is press the button for help and if you weren’t capable of doing so, your loved ones would have a means of finding you using the GPS location tracking feature to make sure you get back home safely.
The two-way talk feature is good to have but is it absolutely necessary—no. However, it does make the communication process much easier and will make sure you receive the proper help more quickly because you will be able to talk with someone at the monitoring center to convey the problem and they can send help, or not, depending on your needs. And, some of the two-way talk features also come with the capability of enabling you to answer your phone remotely using your device. This will keep you from having to physically get up and answer the door should a visitor stop by. Not all two-way talk devices have this capability though, so make sure you confirm this if that is a feature you would like to have.
Yes, medical alert devices are available for non-English speakers. However, not all services offer it. Therefore, if you are a non-English speaking person, look for a medical alert brand that offers their services in different languages. Then confirm they have people who can translate for you in the language of your choice. This will ensure that when you have the need to contact their emergency monitoring center, you will have immediate access to someone who can communicate with you in your first language.
Yes, you should always consider service for your spouse, partner, roommate, etc. for many reasons. You and your spouse might not always be together when an emergency arises and it won’t help him/her if you are the only one with a help button and you’re not with them when they need it. Also, what if you get into an accident when both of you are together, but only one of you has a help button and that person is not able to push that button for help and the other person can’t get to it? Or, what if you or your partner falls in the shower and the other partner isn’t near enough to hear the cries for help?
There are plenty of reasons to consider coverage for each individual in the household. Additionally, most medical alert systems offer coverage for a spouse or other household occupant at a greatly reduced price. And, sometimes they will even offer additional coverage for free. So there is no reason not to make sure each person in the household has their own coverage.
Yes, most professionals agree that you do need a waterproof or water-resistant medical alert device. A good majority of accidents occur in the bathtub or shower. If you don’t have a waterproof device, your service won’t do you any good if you are in the bathtub or shower and your medical alert device isn’t with you. With that being said, you are probably wondering what the difference is between a waterproof medical alert button and a water-resistant medical alert button.
You will see these terms used often when looking for a medical alert device so you need to make sure you know the difference before making any final decisions.
A waterproof medical alert device is one that can be fully submerged in water, such as when you are bathing, showering, or doing anything else where your device will be submerged in water for more than a few minutes and the device will still function as it should without being affected by that water.
Water resistant medical alert devices are able to resist some water so you won’t have to worry about them being accidentally exposed to water. However, most water-resistant medical alert devices can’t handle being submerged in water for long periods of time, if at all. So some of these can’t be worn in the bathtub or shower. It’s best to check with the manufacturer to clarify the capabilities of their particular medical devices before deciding on which one is right for you.
There are different ways a medical alert device can communicate with the monitoring center such as via a landline, wireless, or cellular connection. So you will first need to determine which type of system you want to go with, then you will need to decide what type of device you need such as an at-home only system or an on-the-go (portable/mobile) device.
Here are the different ways your medical alert devices can communicate with a monitoring center.
A landline option is one that communicates with the monitoring center through your home phone line. Some landline options will require you to have a dedicated line for your medical alert system, so make sure you confirm whether or not this is a requirement before deciding on this option.
A wireless option is one that communicates with the monitoring center through your home’s Wi-Fi internet connection. And sometimes the phrasing wireless connection also refers to a cellular connection (which we’ll talk about in a minute) because neither option requires any type of wiring. Additionally, many medical alert systems come as Wi-Fi connections with a cellular backup option which means you can use your internet’s Wi-Fi connection and if you ever lose power or your internet goes down, or, if you go outside of the Wi-Fi’s range, the cellular connection will take over. So as you can see, there’s plenty to consider when deciding on which type of wireless connection you want.
A cellular option is 100% wireless and uses a cell tower signal to communicate with the monitoring center. This is a great option for those who are active, mobile, and are often away from their at-home medical alert system’s base unit. These also frequently come with a GPS location tracking feature so help can be sent to you whenever and wherever you need it and so you can be easily found regardless of where you are.
Here are the different types of portable medical alert devices.
A medical alert bracelet is portable because it is worn on your wrist just like a bracelet. Sometimes a medical alert bracelet has a two-way talk feature and sometimes they only come with a non-communicative help button.
A medical alert necklace and/or pendant (you will hear these terms used interchangeably) are both portable and can be worn around your neck just like any other necklace. Some of these are made in a variety of styles and colors. Additionally, some medical alert necklaces and pendants have a two-way talk feature and some only come with a non-communicative help button.
Medical alert watches are portable and can be worn anywhere, just like any other watch. These are also frequently designed to be discreet so it’s not obvious that they are a medical alert device. And, some of these are smart watches with other helpful functions than just being a medical alert device. Some of their other functions might include a fitness tracker, health reminders and other helpful information and can be used in conjunction with your mobile phone. Additionally, some medical alert watches have a two-way talk feature and some only come with a non-communicative help button.
How do you put a price on something that can save your life and in most cases only costs pennies a day? Now that you know all about medical alert systems, what do you think a medical alert system is worth to you? Yep! They truly are priceless!