Best Medical Alert Systems of 2020

Our experts ranked the best medical alert systems. See our top picks and learn more about these life saving devices.

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100+research hours
3000+customers interviewed
30devices reviewed
6experts consulted
10systems recommended
  • Highest Rated

    Best Overall

    Bay Alarm Medical

    9.4 / 10 SecureScore™
    Bay Alarm Medical
    • Bottom Line: Bay Alarm Medical leads the pack when it comes to value and service. With 70+ years of innovation under their belt, these alert systems are ideal for seniors who desire affordable peace of mind.

    View Plans
  • Best Brand

    Medical Guardian

    9.0 / 10 SecureScore™
    Medical Guardian
    • Bottom Line: Medical Guardian is a favorite among seniors. Users can choose between traditional or cellular coverage. Go with a landline hookup, or go mobile with a pendant, wristband, or smartwatch.

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  • Best Response Center

    Medical Alert

    8.7 / 10 SecureScore™
    Medical Alert
    • Bottom Line: Medical Alert delivers at-home and on-the-go coverage for you or your loved one. Rest easy with plug-and-play ease, 24/7 monitoring, and bilingual operators in 140 different languages.

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  • LifeFone

    8.5 / 10 SecureScore™
    LifeFone
    • Bottom Line: LifeFone provides excellent customer service along with a full lineup of products that meets the needs of seniors in all walks of life.

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  • GreatCall

    8.3 / 10 SecureScore™
    GreatCall
    • Bottom Line: It all started with the ever-popular Jitterbug phone. Now GreatCall offers a lineup of feature-packed alert systems perfect for the active senior. And their average response time is the best in the business.

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  • LifeStation

    8.1 / 10 SecureScore™
    LifeStation
    • Bottom Line: LifeStation dressed up their basic, no-frills alert system with commendable 20-second average response times, flexible payment options, and competitive monthly fees.

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  • Philips Lifeline

    7.8 / 10 SecureScore™
    Philips Lifeline
    • Bottom Line: A half-century ago, Lifeline Systems pioneered medical alert coverage. Today, the Philips-owned company offers personal care plans, 12 second average response times, and a name you can count on.

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  • ADT Medical Alert System

    7.3 / 10 SecureScore™
    ADT Medical Alert System
    • Bottom Line: Whether it’s home security or medical alert systems, ADT provides quality equipment and service you can trust. ADT Health covers you with no activation fees and no long-term contracts.

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  • Medical Care Alert

    7.3 / 10 SecureScore™
    Medical Care Alert
    • Bottom Line: The name says it all. Medical Care Alert has built a reputation as the most caring provider. With countless accolades for superior customer service, you simply can’t go wrong here.

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  • One Call Alert

    7.0 / 10 SecureScore™
    One Call Alert
    • Bottom Line: One Call Alert is a well-established medical alert company that offers some of the best spouse/couple monitoring we’ve seen. They have at-home alerts, mobile alerts, and hybrid systems for all lifestyles.

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Best Overall

SecureScore™: 9.4/10
Bay Alarm Medical offers both high quality technology and products, with rapid response and service. Their cellular system with GPS is the most affordable on the market and they're the only company offering an in-car monitoring solution.
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Best Brand

SecureScore™: 9.0/10
Medical Guardian offers a high-end product suite at above average prices. The company has an A+ BBB rating and thousands of positive customer reviews. Recently they've developed a smart watch with advanced monitoring capabilities.
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Best Response Center

SecureScore™: 8.7/10
Medical Alert offers a great, easy to use medical alert system along with fast response times. We were impressed with their industry leading, CSAA Five Diamond Certified response center which supports multiple languages.
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The Top 10 Highest Ranked Medical Alert Systems

Medical Alert System — also known as a Personal Emergency Response System (PERS) or even a medical emergency response system (MERS) — is worn by seniors or anyone prone to falls or medical issues that could require immediate medical attention. A medical alert system provides more independence and peace of mind for seniors, loved ones and caregivers.

System Bay Alarm Medical Bay Alarm Medical Medical Guardian Medical Guardian Medical Alert Medical Alert LifeFone LifeFone GreatCall GreatCall LifeStation LifeStation Philips Lifeline Philips Lifeline ADT Medical Alert System ADT Medical Alert System Medical Care Alert Medical Care Alert One Call Alert One Call Alert
Ranking1st Bay Alarm Medical View Plans 2nd Medical Guardian View Plans
3rd Medical Alert View Plans 4th LifeFone View Plans 5th GreatCall View Plans 6th LifeStation View Plans 7th Philips Lifeline View Plans 8th ADT Medical Alert System View Plans 9th Medical Care Alert View Plans 10th One Call Alert View Plans
Best AccoladeBest ValueBest BrandBest Response CenterBest Customer ServiceBest Mobile OptionsBest OffersBest Brand RecognitionBest Security OfferingBest Price GuaranteeBest for Couples
SecureScore™9.49.08.78.58.38.17.87.37.37.1
ConnectivityLandline & CellularLandline & CellularLandline & CellularLandline & CellularCellularLandline & CellularLandline & CellularLandline & CellularLandline & CellularLandline & Cellular
Monthly CostStarting at $19.95/moStarting at $29.95/moStarting at $19.95/moStarting at $24.95/moStarting at $14.99/moStarting at $19.95/moStarting at $29.95/moStarting at $29.99/moStarting at $29.99/moStarting at $19.99/mo
Fall Detection$10/mo$10/mo$10/mo$5/moIncluded$7/moIncluded$10/mo$10/mo$10/mo
Money-Back Guarantee30-DayNone30-Day30-Day30-Day30-Day30-Day6-Month14-Day30-Day
WarrantyLifetimeLifetimeLifetimeLifetimeNoneLifetime1-YearLifetimeNoneLimited
In-Home RangeUp to 1,000 FeetUp to 1,300 FeetUp to 600 FeetUp to 1,300 Feet-Up to 500 FeetUp to 800 FeetUp to 600 FeetUp to 1,000 FeetUp to 1,400 Feet
Battery BackupUp to 32-hoursUp to 32-hoursUp to 30-hoursUp to 42-hours-Up to 32-hoursUp to 30-hoursUp to 30-hoursUp to 72-hoursUp to 32-hours
GPS OptionYesYesYesYesYesYesYesYesYesYes
Read ReviewBay Alarm Medical ReviewMedical Guardian ReviewMedical Alert ReviewLifefone ReviewGreatCall ReviewLifeStation ReviewPhilips Lifeline ReviewADT Medical Alert ReviewMedical Care Alert ReviewOne Call Alert Review

List of the Best Medical Alert Systems for 2020

  • How We Review

    1. Bay Alarm Medical - Best Overall

    SecureScore™9.4
    Bay Alarm Medical View Packages
    Customer Service
    9.2
    Value
    9.6
    Equipment
    9.2
    Features & Technology
    9.4
    Ease Of Use
    9.7
    SecureScore™
    9.4
    Overview:

    Bay Alarm Medical leads the pack when it comes to value and service. With 70+ years of innovation under their belt, these alert systems are ideal for seniors who desire affordable peace of mind.

    Pros:
    • Family-Owned Company
    • At-Home, In-Car & Go-Anywhere Devices
    • Free Medical Alert Monitoring for Spouse/Partner
    • Long Range on At-Home Units (1000 Ft)
    • No Long-Term Contracts
    • Optional Fall Detection
    • Three Monitoring Centers
    • No Charge for Equipment
    • Fashion Upgrades for Women’s Pendants
    • Multilingual Support
    • 30-Day Risk-Free Trial

    Cons:
    • Extra $10 per Month for Homes Without Landlines
    • Extra $1 per Month for Fall Detection
    • Stylish Upgrades are Feminine (Sorry, guys!)
    • Response Time Could Be Faster (Expect 30 to 45 seconds)

    Summary:

    Bay Alarm Medical is Consumer Affairs Accredited and has been helping to save lives for over 70 years. They offer a wide variety of monthly plan options that start as low as $19.95/mo. And, their emergency call center is regarded as one of the most reliable in the country. No matter what time of day or night you call, you will speak with a live U.S. based operator who will make sure you are taken care of. Additionally, they have a 4.7 star Google rating, which is based on real customer reviews.

    Bay Alarm Medical has been family owned and operated since 1946. Additionally, all their products are made in the U.S.A. They have three redundant call centers that are accredited and CSAA Five Diamond Certified. They offer four different equipment packages that range from $19.95/mo. to $39.95/mo. with a wide variety of options which include at-home and on-the-go solutions, as well as the ability to combine the different packages at a discounted combination rate. And, they have three different protection packages that range from $19.95/mo. to $59.95/mo. and they all come with free spouse monitoring and a variety of available add-on accessories. Read our full review of Bay Alarm Medical here.

  • How We Review

    2. Medical Guardian - Best Brand

    SecureScore™9.0
    Medical Guardian View Packages
    Customer Service
    8.6
    Value
    8.7
    Equipment
    9.5
    Features & Technology
    9.3
    Ease Of Use
    8.9
    SecureScore™
    9.0
    Overview:

    Medical Guardian is a favorite among seniors. Users can choose between traditional or cellular coverage. Go with a landline hookup, or go mobile with a pendant, wristband, or smartwatch.

    Pros:
    • Strong company values
    • At-Home & On-the-Go Devices
    • Long-Lasting Battery Life
    • No Long-Term Contracts
    • Optional Fall Detection
    • No Hidden Fees
    • U.S. Based Monitoring Centers
    • Free Equipment
    • Free Activation
    • UL Listed, FM Approved, TMA Five Diamond Certification, Electronic Security Association Member

    Cons:
    • Upper-Tier Packages are Somewhat Pricey
    • Activity Sensors Only Included with Upper-Tier Package
    • No Free Trial Period or Money-Back Guarantee
    • No Pill Reminders

    Summary:

    Medical Guardian has an A+ rating with the Better Business Bureau (BBB). They don’t have any long-term contracts, no hidden fees, and only use U.S based monitoring center agents. Additionally, they are rated highly among their users and a wide variety of third-party medical alert device comparison sites.

    Medical Guardian offers three different at-home packages which range from $29.95/mo. to $79.05/mo. with a fall detection option that’s available for an additional $10/mo. You can connect with their services using either your landline or an available cellular option. They also offer three on-the-go options as well, which are either a pendant, wristband, or smartwatch. These packages range from $39.95/mo. to 44.95/mo. with a fall detection option that is available for an additional $10/mo. The on-the-go options are all GPS enabled and the upper tier packages are also Wi-Fi enabled as well. And their medical alert pendants come with a built-in speaker. The at-home equipment comes with a battery backup and has varying ranges from 600-1300 feet. And the mobile alert devices all have an unlimited range. Also, they are continually running specials, so make sure you look for their current specials before you commit. Read our full review of Medical Guardian here.

  • How We Review

    3. Medical Alert - Best Response Center

    SecureScore™8.7
    Customer Service
    9.0
    Value
    8.4
    Equipment
    8.2
    Features & Technology
    9.1
    Ease Of Use
    8.7
    SecureScore™
    8.7
    Overview:

    Medical Alert delivers at-home and on-the-go coverage for you or your loved one. Rest easy with plug-and-play ease, 24/7 monitoring, and bilingual operators in 140 different languages.

    Pros:
    • Free Activation and Free Equipment
    • No Installation Fees or Hidden Fees
    • No Long-Term Commitment
    • Fall Detection Available
    • GPS Medical Alert Unit Available
    • Landline and Wireless Options Available
    • 365 Access Caregiver App (with location monitoring, communication, notifications, and other information)
    • Two-Way Talk (on base unit)
    • SIA-Certified Multilingual Operators (140 languages)
    • 30-Day Money-Back Guarantee (less shipping costs)

    Cons:
    • Limited Device Options
    • Limited Features
    • Fall Detection Costs Extra
    • One Month Free Only Offered on the Annual Plan
    • Only 600-ft Range/Coverage for Their In-Home Devices

    Summary:

    Medical Alert is part of Connect America, which is a nationwide company that specializes in Personal Emergency Response Services (PERS). They are headquartered outside of Philadelphia, PA. Additionally, they are a CSAA Five Diamond Certified response center that supports multiple languages. They are also a 24/7 UL Accredited emergency monitoring center. Connect America Medical has been in business for 42 years and currently has an A+ rating with the Better Business Bureau.

    Medical Alert offers two At Home plans. One that is a landline plan and one that is a wireless plan. They also offer one on the go plan. These plans range from $18.29/mo. to $37.95/mo. with the fall detection option costing extra. Each plan comes with a base unit, wristband, neck pendant, and the On The Go plan comes with a charging base, handheld device with GPS location services, and an interchangeable wrist/neck button with GPS location services.

    Medical Alert has redundant CSAA Five Diamond Certified response centers that offer 24/7 monitoring and bilingual operators in 140 different languages. However, they don’t have any available add-ons (except for the fall detection) as other medical alert services do.

    Additionally, their products and services are easy to use. All you have to do once you receive your system is plug the base unit into a wall outlet, connect the phone cord (if you are using a landline system) and turn it on. If you should ever need assistance, you simply push the button and you will be immediately connected to a trained operator who will assist you or send help if needed. The On The Go plan is just as easy to use. You simply plug in the charger and push the help button should you need assistance. And, the On The Go help devices are equipped with GPS location services should you ever need assistance, become disoriented, or don’t know where you are. Someone is always there to help. Read our full review of Medical Alert here.

  • How We Review

    4. LifeFone - Best Customer Service

    SecureScore™8.5
    LifeFone View Packages
    Customer Service
    9.4
    Value
    8.1
    Equipment
    8.0
    Features & Technology
    7.6
    Ease Of Use
    9.3
    SecureScore™
    8.5
    Overview:

    LifeFone provides excellent customer service along with a full lineup of products that meets the needs of seniors in all walks of life.

    Pros:
    • No activation or equipment fees
    • Cancel anytime and pay only for the time you’ve used
    • Second person in the same home included for no additional cost with basic system
    • Top-rated customer service
    • Robust website that includes caregiver portal and online bill pay
    • Well-designed wristband
    • 1,300-foot range for both landline and cellular at-home systems

    Cons:
    • May be tricky to find a spot for base unit that’s accessible to cellular service and a wall outlet
    • Mobile device may not work well in a multilevel home
    • Slower than average response time

    Summary:

    LifeFone has earned a loyal customer base and good reviews over its more than 40 years in the medical alert business. LifeFone’s services will be particularly appealing to those who want the freedom to design their own medical alert system setup: instead of a one-size-fits-all system, LifeFone’s approach is to allow subscribers to build out their own setups and customize their emergency response options ahead of time. On top of all of this, LifeFone has competitive prices, no activation or equipment fees, and no long-term contracts. There’s also a 30-day money-back guarantee.

  • How We Review

    5. GreatCall - Best Mobile Options

    SecureScore™8.3
    GreatCall View Packages
    Customer Service
    7.7
    Value
    8.0
    Equipment
    8.6
    Features & Technology
    8.7
    Ease Of Use
    8.3
    SecureScore™
    8.3
    Overview:

    It all started with the ever-popular Jitterbug phone. Now GreatCall offers a lineup of feature-packed alert systems perfect for the active senior. And their average response time is the best in the business.

    Pros:
    • Senior-Focused Phones and Help Buttons
    • Services Available for Newer Androids and iPhones
    • 24-7 5Star Emergency Monitoring
    • One-Button Calls for Lyft Ride Requests
    • RN and Doctor Helpline
    • No long-term contracts – Month-to-Month Payments
    • Affordable Equipment

    Cons:
    • GreatCall Phones Aren’t Water-Safe
    • Lowest Rates Only Cover Basic Service
    • Service Unavailable in Some Rural Areas

    Summary:

    GreatCall, the makers of the popular Jitterbug phones, is now offering mobile medical alert devices. They have been accredited with the Better Business Bureau since 2006 and currently have an A+ rating. Additionally, they have been in business for 13 years and offer two mobile medical alert devices, both at the same price of $37.49 plus the cost for the monthly plan. They also charge an activation fee and have an optional fall detection feature as well.

    GreatCall is a well-known name with a great reputation when it comes to senior products and services. GreatCall offers three Health & Safety packages that range from $24.99/mo. to $39.99/mo. that include features such as urgent care (access to registered doctors and nurses), a GreatCall Link (to stay connected with friends and family), product replacement, and fall detection depending on the package you choose. They also have a wide variety of affordable accessories you can purchase as well. And, if you are in need of a mobile phone, they have flip-phones and smartphones you can purchase as well all with a 5Star emergency button. GreatCall also has a MedCoach option for help with medication reminders and refills, daily health tips, daily automated check-in calls, brain games, a fitness tracker, product replacements, and more. Read our full review of GreatCall here.

  • How We Review

    6. LifeStation - Best Offers

    SecureScore™8.1
    LifeStation2 View Packages
    Customer Service
    7.5
    Value
    8.4
    Equipment
    7.5
    Features & Technology
    8.2
    Ease Of Use
    8.8
    SecureScore™
    8.1
    Overview:

    LifeStation dressed up their basic, no-frills alert system with commendable 20-second average response times, flexible payment options, and competitive monthly fees.

    Pros:
    • Lightweight Buttons for Home and Away
    • Home Button Features a Four-Year Lithium Battery
    • Mobile LTE Button Has a Five-Day Battery with Charger
    • Waterproof Design
    • Fall Detection Available
    • Reliable Equipment Tested Weekly
    • Home Base Station Has a 32-Hour Backup Battery
    • TMA Five Diamond Monitoring Center
    • Optional Long-Term Contracts
    • Price-Lock Guarantee
    • 30-Day Money-Back Guarantee

    Cons:
    • Limited Home Pendant Range of 500 Feet
    • Activation Fee for Mobile Button ($50)
    • Few Caregiving Upgrades
    • Operators Only Speak English

    Summary:

    LifeStation has been in business since 1977 and has a wide range of endorsements and certifications such as a CSAA Five Diamond Certified monitoring center, UL Listed, Homecare & Hospice, and more. Additionally, they have some of the fastest response times in the industry with an average time of 20 seconds. And, they offer their services throughout the U.S. and Canada. LifeStation also offers 24/7 monitoring services and has some of the lowest monthly rates available. Additionally, they don’t require you to pay for full monitoring fees for extra users; however, they do charge a small monthly fee of $3.99 for each additional user. This is to cover the extra device and the monitoring of that device.

    LifeStation offers at-home and mobile options with GPS equipment and services. They have three different monthly options that range from $25.95/mo. to $29.95/mo. They also have a fall detection option you can add-on to your monthly plan. LifeStation also offers several billing options such as monthly, quarterly, or annually to help save you even more money. And, if you want to purchase some accessories to go with what you already have, they have several of those available too. All of the LifeStation equipment is easy to set up and use, and they frequently offer a variety of incentives just for signing up so be sure to ask about that. Read our full review of LifeStation here.

  • How We Review

    7. Philips Lifeline - Best Brand Recognition

    SecureScore™7.8
    Customer Service
    7.3
    Value
    7.2
    Equipment
    8.4
    Features & Technology
    8.3
    Ease Of Use
    8.0
    SecureScore™
    7.8
    Overview:

    A half-century ago, Lifeline Systems pioneered medical alert coverage. Today, the Philips-owned company offers personal care plans, 12 second average response times, and a name you can count on.

    Pros:
    • Waterproof wearables for home and away
    • Fall detection available for home and away
    • Fast average response time
    • Microphone and speaker on GPS pendant
    • Long-lasting batteries on all wearables
    • Personalized response plans
    • Automated medication dispenser available
    • Month-to-month billing; no long-term contracts
    • Free app for caregiver alerts, messaging, and more

    Cons:
    • Relatively short range for in-home service
    • Extra fees with each device
    • Fall detection costs above average
    • No discount for spouse or partner

    Summary:

    Philips Lifeline has been in business for 45 years and was the original medical alert services provider in the industry. Additionally, they have remained the #1 medical alert provider over the years and still are today. They were originally called Lifeline Systems and were run by hospitals and other healthcare facilities. However, in 2006 they were acquired by Philips Lifeline Systems which is headquartered in Framingham, Massachusetts.

    Philips Lifeline offers four different plan options. Two at home plans and two on the go plans which range from $29.95/mo. to $54.95/mo. with the one-time activation fees ranging from $50 to $99.95 and the GoSafe has a device fee of $149.

    All plans come with 24/7,365 monitoring, month-to-month billing, and a personalized response plan. You will be provided with a base unit and a medical alert pendant with every plan except the GoSafe 2 which only comes with a medical alert pendant. Philips Lifeline has several options that can be added on, such as the AutoAlert fall detection, which is included on all the plans except the HomeSafe Standard. You can also add on the Automated Medication Dispensing Service for $59.95/mo. as well. Read our full review of Philips Lifeline here.

  • How We Review

    8. ADT Medical Alert System - Best Security Company Offering

    SecureScore™7.3
    ADT Health Package View Packages
    Customer Service
    8.1
    Value
    7.3
    Equipment
    7.0
    Features & Technology
    7.1
    Ease Of Use
    7.2
    SecureScore™
    7.3
    Overview:

    Whether it’s home security or medical alert systems, ADT provides quality equipment and service you can trust. ADT Health covers you with no activation fees and no long-term contracts.

    Pros:
    • No Activation Fee
    • Free Next-Day Shipping
    • No Long-Term Contracts
    • Landline and Cellular Options Available
    • Home Temperature Monitoring
    • Fall Detection Available
    • GPS Location Capabilities (On-The-Go unit only)
    • Waterproof Neck Pendant and Wristband
    • Lifetime Warranty on Equipment
    • Multiple Monitoring Centers

    Cons:
    • Limited In-Home Range (300-600 feet depending on plan)
    • Comparatively Pricey Plans
    • Limited Equipment and Features
    • GPS Button and Pendants/Wristbands aren’t fashionable

    Summary:

    ADT has been in business for 140 years, they have over 8 million customers, 200 locations throughout the U.S. and Canada, and a rock-solid reputation to back up their products and services. They are also UL Listed and have been featured in the Wall Street Journal, USA Today, c/net, Mashable, and more.

    ADT Health has three plans, which are the Medical Alert Basic (in-home), Medical Alert Plus (in-home), and On-The-Go (mobile). There is no charge for the equipment; however, the monthly monitoring charges range from $27.99/mo. to $37.99/mo.

    The Basic base unit has a 300-foot range and the Medical Alert Plus has a 600-foot range. The Basic package requires a landline and the Medical Alert Plus can be used with a landline or wirelessly. The On-The-Go Emergency Response System is a portable unit that you can use at home or on-the-go. It uses GPS technology to pinpoint your exact location in the event you are lost, disoriented, or just need some assistance.

    The Basic package comes with a base unit with a two-way voice intercom, a high/low temperature sensor, a battery backup, and one wireless waterproof pendant or wristband. The Medical Alert Plus comes with a base unit with two-way voice intercom, a high/low temperature sensor, battery backup, and a wireless waterproof pendant or wristband or alternatively with a smart fall detection pendant. And, the On-The-Go Emergency Response package comes with a mobile device that has a two-way voice feature, a wireless waterproof pendant or wireless wristband, and a cradle charger with power cord and mobile carrying case.

    The ADT Health medical alert system doesn’t offer many add-ons except for additional waterproof wearable’s (white or black waterproof wristband or pendant help button) and the fall detection service. Read our full review of ADT Health here.

  • How We Review

    9. Medical Care Alert - Best Price Lock Guarantee

    SecureScore™7.3
    Customer Service
    7.1
    Value
    7.0
    Equipment
    7.4
    Features & Technology
    7.4
    Ease Of Use
    7.7
    SecureScore™
    7.3
    Overview:

    The name says it all. Medical Care Alert has built a reputation as the most caring provider. With countless accolades for superior customer service, you simply can’t go wrong here.

    Pros:
    • At-home and on-the-go alert systems
    • SMS text message alerts to your emergency contact list
    • Lockbox included for free
    • 100 percent in-home, risk free trial
    • US-based monitoring centers
    • Guaranteed locked in prices for life

    Cons:
    • Higher priced packages than competitors
    • Additional fees and bundled costs
    • Some systems require additional equipment purchases
    • Relatively new company

    Summary:

    Medical Care Alert is a Michigan-based company with 24/7 U.S. based monitoring centers in New York and California. However, they offer nationwide coverage and have thousands of clients in all 50 states.

    Medical Care Alert has been in business for nine years and has several powerful business endorsements that make them a great choice when searching for a medical alert system. Medical Care Alert is a repeat winner of the Angie’s List Super Service Award for outstanding customer service for the last six years in a row. They also currently have an A rating with the Better Business Bureau, as well as a 4.9-star rating with Google reviews, a 4.6-star rating on Facebook reviews, and an A rating on Angie’s List, just to mention a few.

    Medical Care Alert offers three different service plans and several variations of each of those plans. They have a Home, Home & Yard, and a Home & Away Medical Alert System. These monitoring plans range from $27.45/mo. to $36.62/mo. Additionally, they offer Home, Home & Away Elite, and Home-3G options that all come with an AutoFall Detection feature included on the help button and these range from $36.62/mo. to $45.79/mo.

    Medical Care Alert doesn’t offer much in the way of add-ons. The Home & Away package gives you an extra medical alert button and a charging station for your all-in-one pendant. You also get a free lockbox, but that’s it for the add-ons.

    As far as being user-friendly, the Medical Care Alert systems are a simple plug and play installation. You just plug in the base unit to a power outlet and plug the phone line into the base, if you chose a landline system. If you chose a wireless system, it’s a simple one-button activation and you’re done. It doesn’t get much easier than that. Read our full review of Medical Care Alert here.

  • How We Review

    10. One Call Alert - Best for Couples

    SecureScore™7.0
    Customer Service
    6.5
    Value
    7.3
    Equipment
    6.9
    Features & Technology
    6.9
    Ease Of Use
    7.4
    SecureScore™
    7.0
    Overview:

    One Call Alert is a well-established medical alert company that offers some of the best spouse/couple monitoring we’ve seen. They have at-home alerts, mobile alerts, and hybrid systems for all lifestyles.

    Pros:
    • Reasonably Priced System
    • Well-Established Medical Alert Company
    • No Long-Term Contracts Required
    • Long Range on At-home Units (1,300-1,400 Feet)
    • Waterproof Medical Alert Systems
    • No Hidden Fees
    • Free Lockbox
    • Free Caregiver Portal
    • 30-Day Risk-Free Trial

    Cons:
    • Pricey Upper-Tier Packages
    • Must Return Device(s) When Subscription Ends
    • Extra $10 per Month for Fall Detection
    • Pendants and Wrist Buttons Lack Aesthetic Appeal
    • Limited Features Compared to the Competition

    Summary:

    One Call Alert only recently climbed onto our top 10 list. Their in-home alert systems used to offer a paltry 600 ft range, but they’ve more than doubled it to an impressive 1,300-1,400 ft. We also like that their help buttons are waterproof, which we’ve found to work quite well in the shower.

    One Call Alert’s in-home landline system starts at $24.99 per month, while their in-home wireless alert runs $19.99 monthly. If you want on-the-go protection, however, you’ll have to spend $37.99 per month, which is a touch pricey for our taste.

    Also, we found a few limitations with One Call Alert (no deal-breakers, thankfully). We think the design of their wearables could use a facelift, and the response times weren’t very fast compared to the competition. Also, don’t expect advanced features and smart tech with One Call Alert — these systems are fairly basic.

    But all things considered, One Call Alert is a safe bet for emergency monitoring. We recommend looking into their spouse/couple plans, which is where they really excel in our book. Read our review of One Call Alert here.

Travis Goodreauhttps://www.safehome.org/security-advisors/travis-goodreau/ Best Medical Alert Systems of 2020 Our experts ranked the best medical alert systems. See our top picks and learn more about these life saving devices.

How We Rank Alert Systems

Our senior care experts personally test, review, and recommend systems that are the best in their category. Everything we publish is 100% unbiased and objective.

And we would never recommend products that we don’t truly believe in. This means you get an expert in your corner to guide you and help you find an alert system that makes sense for your budget and lifestyle.

Our goal is to remain a top resource that helps seniors live more independently with peace of mind. And we can only accomplish this if readers like you trust our integrity and ethics. So we always strive to remain:

  • Objective
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About Our SecureScore™

Our SecureScore™ rating system

You might already know that our research and testing results in our proprietary SecureScore™. This score covers 5 important categories: Customer Service, Value, Equipment, Features and Technology, and Ease of Use. In other words, we do our best to get a full understanding of what it’s like to actually use the best alert systems on a daily basis. Then we share our findings with you! We do the homework so that you don’t have to.

Medical Alert System Buyer’s Guide

It’s no secret that there are lots of medical alert systems to choose from. But narrowing down your options and making a decision doesn’t have to be complicated. In fact, it should be easy! That said, you’ll want to look out for little things that can turn into big-time deal-breakers.

For instance, not all help buttons are waterproof (there goes safe showering!). And did you know that some only have a 300 ft. range from the base station, while others work up to 1,300 ft. or more. Also, certain alert systems only work at home, while others work on-the-go. Don’t worry — we’re going to show you exactly what to look for in a medical alert system.

FYI: Most slip and falls happen in the bathroom, that’s why we always recommend a waterproof alert system. With a waterproof device, you or your loved one can bathe or shower without sacrificing safety.

As they say, you don’t know what you don’t know! That’s why you have us. We’re going to cover features and monitoring, monthly costs and fees, customer service, and other important points you should keep in mind. So let’s dive right in.

How to Choose an Alert System – Start Here!

Now, you might be tempted to go straight to the top-rated alert system on the market, place your order, and call it a day. But that could be a mistake. While Bay Alarm Medical and Medical Guardian are ranked #1 and #2 on our list, you should know that each brand out there sells a handful of different devices, each meant for totally different lifestyles.

In truth, the best alert system depends on your lifestyle and coverage preferences. Or, if you’re shopping for a loved one, the alert system you choose should make sense for their activity level or lifestyle. For instance, if you spend a lot of time at home, we recommend an in-home alert system. But if you live an active lifestyle and love visiting friends or going shopping, then a mobile alert system is the better choice.

In-Home Alert Systems – A pendant alert will summon emergency response help at the push of the button. Note that the biggest advantage of in-home systems is their affordability: they range between $19.99 to $29.99 per month. But their main weakness is their short range. Some will keep you protected while you’re in your house and gardening out back, but you won’t have coverage when you leave home. So that’s something to keep in mind.

MobileHelp Base Station

MobileHelp In-Home Medical Alert Base Station

 

Pro Tip: In-home or mobile alert? It’s the age-old question. And it’s the primary difference between alert systems. If you can swing the extra cost, we recommend choosing a mobile unit, especially if you or your loved one lives an active lifestyle.

Mobile Alert Systems – We think these are great for active seniors who want emergency coverage on-the-go. Instead of running off your home Wi-Fi network or landline, mobile medical alerts are powered by reliable cellular signals (just like modern smartphones!). This means you can go pretty much anywhere in the country, so long as there’s a cell signal. You can choose from bracelets, necklace pendants, and even fashion-forward smartwatches.

GreatCall Lively Wearable 2 and Mobile Plus

GreatCall Lively Wearable 2 and Mobile Plus

One nice feature of some mobile alert systems is GPS location tracking. This allows emergency personnel to quickly locate your whereabouts when it matters most. If you have an elderly parent who is prone to getting lost or disoriented, you’ll probably want a mobile alert with GPS. We think you’ll like the unlimited range, but keep in mind they do cost more than at-home alerts.

Getting Set Up

Thankfully, it only takes a few minutes to set up an alert system. Most brands offer plug-and-play setup these days. If you have an in-home unit, you’ll plug the base station into your wall and follow the step-by-step prompts. Mobile units are even easier to get started. So even if you’re not Bob Vila with lots of DIY handy skills, you should have no issues. That said, some seniors choose to have their tech-savvy children set it up for good measure.

How It Works

These devices are meant to save your life during a health crisis or other emergency. Every second matters, so you can imagine that the products are easy to use (actually, they’re foolproof!). And if it’s not easy to use, you won’t find it anywhere on our site.

No matter the time of day or night, all you have to do is press the help button and your alert sends a signal to a professional monitoring center. The monitoring center fields the alert, typically within 20-30 seconds, and they jump into action to get you the help you need. They can call police, fire, or EMS. Alternatively, they can call a friend or family member to check on you.

Did You Know: One of our top-rated medical alert systems, Philips Lifeline, has an impressive 12-second average response time.

It’s also worth mentioning that the best alert devices come with two-way talk. With a built-in microphone and speaker, you or your loved one can communicate with emergency agents directly through the wearable unit, or via the base station. And again, we’ve found that almost every medical alert system is intuitive and easy to use. Although, some are easier than others!

Connectivity: Landline, Wi-Fi, or Cellular

LifeStation Mobile LTE (Black)

LifeStation Mobile LTE Medial Alert

When you’re researching medical alert systems, you’ll notice they offer either a Landline connection, Wi-Fi connection, or Cellular connection. So what’s the difference? Well, the difference is night and day. We recommend a system that communicates with the monitoring center with lighting-fast speed and reliability so that you can get help immediately. Remember, seconds matter when it comes to an emergency.

With this in mind, landline alerts tend to be slower and less reliable, and they require a phone line. But landline alerts are also the cheapest. Then you’ve got Wi-Fi alert units, which tend to provide a faster connection, but they’re dependent on the speed and reliability of your home’s Wi-Fi network. And finally, cellular alert systems are the fastest and most reliable, as they use cutting-edge cellular technology (just like the iPhone in your pocket). But cellular alerts aren’t cheap!

We typically recommend wireless units, which are your Wi-Fi and Cellular medical alert systems.

Pro Tip: It’s important to remember that many Wi-Fi alert systems offer cellular backup. Cellular backup ensures you remain protected in the event you lose power, your Wi-Fi goes down, or you happen to wander out of Wi-Fi range.

Medical Alert System Costs & Pricing

Equipment & Monitoring

While some brands require upfront payment for equipment, you’ll like that today’s best alert companies include the equipment for free with paid monitoring. So it’s usually pretty cheap to get started. Depending on the type of system you choose, you should expect to pay between $19.99 and $49.99 per month for potentially life-saving emergency coverage. Here’s a basic rundown of monitoring costs:

  • In-home alert systems (Landline): $19.99-$29.99 per month
  • In-home alert systems (Wi-Fi): $24.99-$34.99 per month
  • Mobile alert systems (Cellular): $34.99-$49.99 per month.

Installation & Activation Fees

Some companies, like Life Alert, require miscellaneous fees like membership fees and activation fees. Of course, we’d rather not pay these additional costs, but sometimes it’s worth it. We recommend finding a system that doesn’t charge extra fees (and there are lots out there!). But if you do have to fork out a little more money to get started, just be sure it’s under $100.

We think a company that charges a dime more than $100 just to get started probably cares more about making money than helping seniors. So steer clear of those guys! Thankfully you can get the coverage you need without breaking the bank. Aim to keep your first bill (and subsequent bills) under $40-$50, even with fall detection.

Fall Detection and Other Add-Ons

MobileHelp Fall Detection Neck Pendant

MobileHelp Fall Detection Neck Pendant

Fall detection is a popular add-on that we’ve tested extensively. It’s usually built into an alert device, and it automatically signals the monitoring center when it detects a slip or fall. Note that most alert companies charge a flat fee of $10 per month for fall detection. But keep an eye out for $5 monthly fall detection — as top brands like LifeFone offer it on-the-cheap.

FYI: Fall detection isn’t 100% accurate, but we still recommend getting this life-saving upgrade. For an extra $10 monthly, your alert system can call for emergency help, even if you’re not able to! That’s money well spent in our eyes.

You can also buy add-ons like a key lockbox to give first responders access to your home during an emergency ($29-$49), a Vial of Life to share your medical history and medications with first responders ($10), and extra help buttons for around your home ($10-$20). We advise you to go easy on the add-ons and upgrades, as you can always buy them as needed in the future.

Our Favorite Features & Tech

In our experience, we’ve found that a handful of medical alert companies are staying on the cutting-edge of innovation. These are companies like Medical Guardian, GreatCall, and Bay Alarm Medical. They are constantly unveiling new technology and making advances in the field of senior safety.

While our list below of the latest (and greatest!) technology isn’t 100% exhaustive, it does cover the main advances in the medical alert industry as of late. Of course, the features and tech will continue to evolve over the years, as competition is sure to drive innovation. Thankfully it’s a win-win situation for seniors and caregivers alike. Here are a few of our favorite alert features.

Features & Tech Include:

  • Automatic Fall Detection – In a nutshell, fall detection uses the same electromechanical technology that airbags use to save lives. With a combination of accelerometers, sensors, and sophisticated algorithms, fall detection devices measure acceleration and changes in velocity. If the system senses a sudden change in speed or velocity, the alert system automatically contacts the monitoring center on your behalf1.
  • GPS Location Services – This technology is pretty fascinating. GPS (or Global Positioning System) uses 30 satellites that orbit 12,500 miles above the Earth’s surface!2 Now, if you happen to slip and fall while out for a walk, your alert system with GPS will triangulate your exact location using those satellites. This allows a caregiver or emergency responders to find you in a jiffy. Many mobile cellular systems offer this.
  • Two-Way Communication – The top medical alert systems offer two-way communication, which can save a life in the event of a fall or other emergency. We’ve found that Bay Alarm Medical has one of the best two-way talk features in the industry. The high-output speakers and sensitive microphones allow you to talk with the monitoring center when it matters most. It’s especially helpful for seniors who lack mobility.
  • 4G LTE Connection – Connection speed matters. We’ve found that 4G LTE cellular technology offers the fastest connections3. Another nice thing about 4G LTE is that you do not need a landline; in fact, this upgrade is typically cheaper than installing a landline in your home. Just expect to pay an extra $8-$12 per month for this upgrade.
  • Mobile App / Caregiver Tools – We think you’ll like that select alert systems let you track your loved one’s whereabouts using a modern mobile app. Other than location monitoring (using that neat GPS feature we talked about), you can review activity reports, use two-way talk, receive event notifications, etc. So if you’re looking for a little extra peace of mind, we recommend checking out the Caregiver Connection offered by Bay Alarm Medical or Philips Cares from Philips Lifeline.
  • Fast Response Times – This doesn’t point to any specific technology, it’s more of a nod to the monitoring centers. A handful of alert systems (see our top 10 list above) are backed by CSAA Five Diamond monitoring centers. These centers are staffed with highly-trained emergency responders. Most offer response times under 30 seconds, with others clocking in closer to 10-15 seconds. Now that’s fast!
  • Environmental Monitoring – Whether it’s smoke from an electrical fire, or a carbon monoxide leak, you can bet that environmental hazards pose a serious threat to seniors.4 Thankfully, we’ve used a handful of medical alert systems that offer reliable environmental monitoring as an upgrade. You’ll pay a little extra for the sensors, and maybe $10 more per month for monitoring, but we think it’s well worth the cost.
  • 140+ Languages Supported – English not your native language? You’re in good hands, as the best medical alert companies now support over one hundred different languages. So long as you choose a company like ADT Health that provides multilingual support, you’ll get the response and care you deserve no matter the language you speak.

Contracts & Returns

Very few companies require lengthy contracts these days, and most don’t require any contract at all. That’s really good news. The way we see it, aging is an uncertain new stage of life, and companies should offer flexibility in their terms and conditions. So keep in mind there’s no need to sign a contract, as there are loads of top quality medical alert systems that offer affordable month-to-month deals.

You’ll also want to look for other customer-friendly policies like money-back guarantees, free activation, free shipping, and the like. The truth is, alert systems are becoming more popular every day, so companies are scrambling to secure their share of the market — which means deals and discounts for folks like you!

Our Expert Recommendations

If you’re on the fence about getting an alert system for yourself or a loved one, we’d like to encourage you to go for it. These devices will almost certainly give you greater peace of mind, and they could even save a life.

As far as our recommendations on individual devices and alert companies, we’ve revealed those above in our ‘Best Medical Alerts Systems’ list. You really can’t go wrong with any of those brands, but a few of our favorites are Bay Alarm Medical, Medical Guardian, and LifeFone.

The truth is, any protection that helps you age safely and with confidence is better than no protection at all. In other words, any alert system is better than no alert system! That’s an important point we like to emphasize. Thankfully, you can find alerts that cost less than $20 per month, and without contracts or any hidden fees to worry about (we personally can’t stand hidden fees).

All in all, medical alert systems have never been more accessible, affordable, and easy to wear. We hope this comprehensive guide has enriched your search and has helped you to narrow down your options to find the right fit!

Medical Alert System FAQs

Do I Need Fall Detection?

It depends. We typically recommend fall detection for seniors who are prone to slip and falls, like seniors with balance problems, bone & joint issues, diabetes, vision loss, and the like. If you or your loved one is still active at home (and away from home), fall detection might not be necessary. But it’s an individual choice that you have to make. The good news is that it only costs an extra $10 per month. And since nearly 3 million older people fall every year and end up in the ER, we think it’s an incredibly important feature to have.

Should My Spouse be Covered as Well?

You should certainly consider an alert system for your spouse or partner. After all, if you two aren’t together if/when an emergency occurs, one of you will get the short end of the deal. The good news is that most medical alert companies offer coverage for a spouse or other household occupant at a greatly reduced price. Sometimes they’ll even offer additional coverage for free. So in our eyes, there’s no reason to forego coverage for your spouse or partner.

Should I Get a Water-resistant or Waterproof Alert?

As experts, we always recommend a full-on waterproof alert device. We mentioned before that most falls happen in the bathtub or shower, so you should think of the bathroom as a hot-spot for medical emergencies. Now, if you go with a water-resistant pendant (or another wearable), it won’t function when submerged or exposed to heavy water use. A waterproof help button, on the other hand, will keep you protected even when submerged. So it’s easy to see the advantage of waterproof alert systems. That said, it’s best to check with the manufacturer to clarify the capabilities of their medical devices before deciding on which one is right for you.

Are Medical Alert Systems Covered by Medicare?

Unfortunately, no they aren’t covered by Medicare at this time. Since Medicare does not consider these devices as a “medical necessity,” they typically are not covered by Medicare Parts A and B. Obviously, the majority of seniors and leaders in the medical alert industry (including us!) argue that alert systems are absolutely a medical necessity. But don’t expect your Medicare plan to cover your monthly monitoring fee. With that said, in some cases, Medicare Part C does cover alerts. It’s also worth noting that certain healthcare reimbursement accounts (HSA’s) cover alert devices as well.

Should I Get an At-home or Mobile Alert System?

That’s an easy one to answer! We recommend you get an at-home system if you (or your loved one) spends the majority of your time at home. However, if you live a more active lifestyle and leave home often, we recommend getting a cellular mobile alert system.

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Citations
SafeHome.org only uses high-quality sources to support the facts within our articles. Read our editorial guidelines to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. NCBI. Chaudhuri, S. et. al. (October, 2014). Fall Detection Devices and their Use with Older Adults: A Systematic Review. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4087103/

  2. Library of Congress. (Accessed July 19, 2020). What is a GPS? How does it work? https://www.loc.gov/everyday-mysteries/item/what-is-gps-how-does-it-work/

  3. LTE Telecommunication. Wikipedia. (Retrieved July 20, 2020).  https://en.wikipedia.org/wiki/LTE_(telecommunication)

  4. National Institute of Standards and Technology (NIST). Butry, D.T; et. al. (2017, August 22). NIST Study Suggests Frailty Makes Elderly More Likely to Die in Home Fires. https://www.nist.gov/news-events/news/2017/08/nist-study-suggests-frailty-makes-elderly-more-likely-die-home-fires

Reviewed By
Travis Goodreau
Safety and Security Advisor
Travis is a retired Burglary Detective, having tallied 5,000+ burglary and theft cases throughout his career. He also served as an Arson Investigator, where he cracked the case of a serial arsonist, and made the arrest and prosecuted the would-be bomber of ABC-7 Studio in LA. We couldn’t be happier to have him as a Safety and Security Advisor. Learn more about Travis here
Written By
Andrew Garcia
Lead Security Editor
As Lead Security Editor, Andrew strategically guides SafeHome.org and the resources we publish. He holds a BA in business, and has 10+ years of experience in content development. Today, Andrew edits and publishes articles, guides, and other resources to meet our rigorous standards. Learn more about Andrew here

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