Medical Guardian Review

“Medical Alert Systems That Best Fit Your Lifestyle”

Medical Guardian
Overall Score: 8.1/10
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8.1 Overall Score
Customer Service
7.7
Value
7.4
Equipment
8.7
Features & Technology
8.5
Ease Of Use
8.4

Medical Guardian Medical Alert Ratings

Medical Guardian’s medical alert services have a lot going for it. The range of options, from in-home to wearables, should satisfy everyone’s monitoring situations. The app is excellent and the professionals answering each call make sure to handle emergencies quickly and professionally.

PROS
  • Variety of service plans
  • Innovative use of motion sensors
  • Excellent app and web experience

CONS
  • Choices may be overwhelming
  • Relative newcomer to the medical alert industry
  • Somewhat pricey

Overview

Medical Guardian got its start when Geoff Gross wanted to help his senior family members live independent lives. Founded in 2005, the company was based in his Philadelphia, PA apartment. Steady growth leads to a proper headquarters in Center City Philadelphia and 50 employees in 2013.

This medical alert company is one of the newer entrants in the industry, but it has certainly made a name for itself. The employee count was up to 125 by 2016 and Medical Guardian holds TMA Five-Diamond certification, is UL listed, FM approved and an ESA member. They serve over 200,000 customers.

One of the standout features of the medical alert products that Medical Guardian offers is a system that uses motion sensors alongside typical medical monitoring products to give loved ones the opportunity to check on the health and well-being of the seniors in their family.

Features and Technology

Waterproof

The medical alert buttons are waterproof.

Protection for the Whole Family

Unlike many medical alert companies, Medical Guardian focuses on more than just the senior market.

MyGuardian Customer Portal

This customer portal offers an excellent resource for getting the most out of your medical alert system. Manuals, instructional videos and ebooks explain everything that you need to know.

Care Circle

You can create a Care Circle of four trusted individuals, such as your caregivers or close family members. When you have a potential emergency, they get alerted and may get asked to go and help out, depending on the situation.

Companion Mobile App

Medical Guardian is also one of the few medical alert companies with a powerful mobile app to pair up with the service. The Care Circle members can reach their loved ones and look at where they’re at in the daily schedule. If the senior has tasks and errands to worry about, caregivers can use this app to add them to the list.

SMS and email notifications keep everyone in the circle up to date on alerts and concerning activity. The Day Story covers all activities in the past 24 hours, while the weekly activity keeps an eye on where they spend the most time in the home.

Ease of Use

Medical Guardian products are designed for DIY installation, so you don’t have to worry about complicated setup processes or additional installation fees. The web and app experience is also easy to use.

Customer Service

The life safety consultants at Medical Guardian are highly trained and ready to handle every emergency situation that occurs. They use a translation service for languages other than English and Spanish, so they can help out at every alert.

They assess the situation to determine the kind of aid that you need. After all, emergency medical services are not always needed for every type of alert. They can reach out to your Care Circle for non-emergency services. The operators have access to medical and care information saved on your profile, so you don’t have to take a lot of time repeating things that you already entered. The monitoring center has a triple-redundant backup in place in case natural disasters or power outages cause issues there.

Value

Medical Guardian has a lot of options for in-home and mobile medical alerts.

Classic Guardian is $29.95 per month for a landline based medical alert system and the paired pendant.

Home Guardian is $34.95 per month for a cellular-based in-home medical alert system and pendant.

Family Guardian is the top tier in-home plan at $79.95 per month. In addition to the basic medical alert functionality, it also comes with activity sensors that allow loved ones to remotely track the activity of senior family members.

Mobile Guardian is the entry-level mobile medical alert system offered by Medical Guardian. It’s $39.95 per month for a GPS enabled cellular system.

Active Guardian is $49.95 per month for a cellular system that also supports Wi-Fi. Fall detection is also available on this unit for an additional $10 per month.

Freedom Guardian is $44.95 per month for a wearable smart watch that has cellular connectivity and is GPS and Wi-Fi enabled.

You don’t have to enter into a long-term contract, but as long as you have the service, the price won’t increase. They don’t charge hidden fees and if you choose to cancel, you receive a pro-rated refund.

If you lose a device or it gets damaged, the fee to replace it may be up to $350. The exception to this is if you sign up for the Medical Guardian Protection Plan. You won’t need to worry about any out of pocket payments for hardware, plus you get discounts on additional equipment.

Equipment

Equipment is included in the monthly cost for each plan.

Classic Guardian comes with a landline based medical alert unit that has a 1,300-foot range and 32-hour backup battery. The medical alert pendant is water resistant and supports fall detection.

Home Guardian has a shorter range at 600 feet, and a slightly smaller battery backup time at 30 hours, but it has a cellular connection for homes without landlines. The base unit gives you information on the date, time, temperature, cell signal and battery life.

Family Guardian is a cellular system with a 1,300-foot range and 32-hour backup. It also includes activity sensors, which consist of two motion sensors and a door sensor. If the senior fails to follow their normal routine, then the Family Guardian App alerts all care givers. This system offers a proactive approach towards senior care, as you can go and check on your loved one before they need to press the medical alert button. This is the last of the in-home options.

For the mobile products for medical alerts, the Mobile Guardian has 24 hours of battery life, supports GPS location and uses the cellular network. Unlike some mobile medical alert buttons, you do need to keep a mobile base station handy for it to work, as the button won’t operate further than 350 feet away.

Active Guardian has the longest battery life of the mobile units at 5 days. It supports GPS and WI-FI, and you can add on fall detection for an extra fee.

Freedom Guardian is the only wearable smart watch in Medical Guardian’s lineup. This discrete medical alert device has a 2-day battery life, GPS and WI-FI. It’s also loaded with a lot of useful features. The touchscreen makes it easy to control, reminders and alerts keep you on top of your doctor’s appointments and medication. Caregivers can add tasks and medication schedules for you, which makes it even more convenient to use.

Text-to-speech messaging speeds up the communication process when you talk with loved ones. You can quickly convey what you’re trying to say without pulling out your smartphone. The weather forecast lets you know what kind of conditions to expect over the next three days.

The multifunction side buttons allow you to move through the menus, and it also functions as an emergency alert button if you hold it for 3 seconds or longer. The 48-hour battery keeps you going strong, and it takes two hours to charge up to full.

Add-On Equipment

Fall Alert Detection

An automatic alert goes out if the unit detects that you’ve fallen.

Lock Box

Give emergency medical professionals and caregivers access to your home when you’re having a crisis.

Wall-Mounted Medical Alert Button

This button gives you another way to call for help and it can be placed up to 2,000 feet away from the base station. You can also get a voice-activated unit instead.

Car Charger

Keep the Mobile Guardian at full power with this 12V auxiliary power cable.

Summary

Medical Guardian is a relative newcomer in the medial alert field, but it’s doing an excellent job at making a name for itself. The use of motion sensors and contact sensors in one of the plans is an excellent idea, as it makes proactive support possible.

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