LifeLock Reviews

“We Don’t Just Alert You to Identity Theft, We Work to Fix It.”

LifeLock
Overall Score: 9.2/10
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9.2 Overall Score
Customer Service
9.1
Value
9.7
Features & Services
9.0
Ease Of Use
9.0

LifeLock Ratings

LifeLock is well-established and one of the biggest identity theft protection services on the market. They have a solid set of services and affordable pricing, but they miss out by not offering social media protection.

PROS
  • 401(k) and investment activity monitoring
  • One of the most well-established companies in this market
  • Quality customer service
  • Broad range of monitoring services

CONS
  • Spends less on restoration and recovery than some of its competitors
  • No family plan
  • You have to get the top tier plan to get complete identity theft protection
  • No social media monitoring

Overview

LifeLock has 5 million members, making it one of the largest identity theft protection services available. The company got its start in 2005 and focuses on proactive measures for stopping criminals from using your personal information for ill-gotten gains. Their services inform members when potential theft is happening and provides resources on what they can do in this situation. A $1 million service guarantee makes it possible to limit the financial impacts that are associated with this type of fraud. Both stolen funds and personal expenses are covered under this policy.

In addition to the base identity theft service, LifeLock also partners with Norton Protection so that your personal devices are protected too. After all, malware and viruses are one way that criminals use to get access to sensitive data.

Features & Services

Scan and Alert

LifeLock scans many areas to determine whether your identity is at risk. Some things that the service looks for include changes to your credit file or address, new payday loan accounts, dark web information matches, file sharing data, phishing attempts, online scams, ransomware, and viruses. If any of these threats exist, you receive alerts and recommendations on your steps going forward.

Defense

LifeLock expands typical identity theft protection by including Norton Security with some plans. You get protection against common threats, such as malware and keyloggers that can steal your personal information and make online shopping unsafe.

Resolution

LifeLock will help you resolve your identity theft problems so you don’t end up suffering from this crime. In addition, you also get a refund-backed guarantee that your devices protected by Norton will remain malware, virus and ransomware free.

Reimbursement

In the event that you suffer from financial damages as a result of identity theft, you get reimbursed based on your plan level. The most that you can be reimbursed through LifeLock is $1 million. Your reimbursement limits are divided between personal expense compensation and stolen funds. The former covers costs that happen as a result of the identity theft.

Legal and Expert Coverage

Dealing with an identity theft case requires specialized lawyers and experts. LifeLock covers $1 million in costs to retain the necessary services for you to take your case to court or to help get things resolved.

LifeLock Mobile App

Sometimes you need to react fast to stop identity theft from having a major impact. The LifeLock mobile app gives you the notifications directly to your smartphone. You can let Identity Protection Agents know when suspicious activity should be acted upon. The app also allows you to tap in order to get in touch with member services. The app displays your credit information and score, making it helpful for your financial planning as well as identity theft monitoring.

401(k) and Investment Activity Alerts

One of LifeLock’s unique features is keeping a close eye on your investment and retirement accounts. Most identity theft services only focus on credit card and bank account monitoring, but these types of accounts are susceptible to an attack as well.

Ease of Use

LifeLock makes it as easy as possible to get your service setup and running. The app is user-friendly, as is the website. When you have questions or you need assistance, the services are designed to handle most of the process automatically or proactively.

Customer Service

LifeLock is a prominent name in the identity theft protection world, and the company offers many ways to reach out when you have questions or need assistance in the event of fraud or another related situation. You can send in a support request via the website, call them over the phone, connect via the app or look up information in the Support center.

You’ll get assistance from highly trained and experienced representatives that can explain exactly what’s going on, and the steps that LifeLock is taking to protect you and your personal and financial life. They are quick to respond with information that’s relevant to your situation.

Value

You don’t have any long-term contracts to worry about with LifeLock. If you decide that you no longer need the service, you can cancel without a penalty.

LifeLock Standard

LifeLock’s Standard Plan offers up to a $25,000 reimbursement for stolen funds and a $25,000 personal expense compensation in the event that your identity gets stolen while being protected by LifeLock. The company will also spend up to $1 million on lawyers and experts to support your case. This service includes social security number and credit alerts, Norton Security protection for up to five devices, protection against lost wallets, verification of any address changes through USPS, Dark web monitoring, a privacy monitor and credit monitoring of one of the three big bureaus. LifeLock Standard starts at $9.99 per month for the first year.

LifeLock Advantage

In addition to the features in the LifeLock Standard plan, your stolen funds and personal expense compensation raise to $100,000 respectively. This service also tracks bank and credit card activity, looks for crime that’s committed using your information, searches for fictitious identities, notifies you in the event of a data breach, and gives you an annual credit report and score from a single bureau. LifeLock Advantage is $19.99 per month for the first year.

LifeLock Ultimate Plus

All of the features from the previous plans are included in this tier. In addition, your stolen funds and personal expense compensation go up to $1 million, you get your credit reports and scores from all 3 bureaus annually, you get monthly updates from one bureau, 401(k) and investment alerts are available, you’re notified if someone takes over your bank account or opens new accounts in your name, file sharing networks are monitored and the sex offender registry is tracked. You also receive priority member support. LifeLock Ultimate Plus is $29.99 per month for the first year.

After the first year, prices increase by $5 for these plans. You have the option of getting the LifeLock service without the Norton Security product. You have a 60-day money back guarantee so you have plenty of time to try out this service without risk.

Summary

LifeLock is one of the most well-known identity theft protection services, but it falls a bit short of the competition when it comes to insurance coverage and the lack of social media monitoring. The company does a good job at covering many types of monitoring, especially when you sign up for the top tier service.

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