Bay Alarm Medical Review

"Bay Alarm Medical Alert Systems Can Provide Independence for Seniors and Peace-of-Mind for Caregivers"

Bay Alarm Medical
Overall Score: 8.7/10
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8.7 Overall Score
Customer Service
8.8
Value
9.6
Equipment
7.7
Features & Technology
7.9
Ease Of Use
9.7

Bay Alarm Medical Alert Ratings

Bay Alarm Medical is a family-run business based in California that has operated since 1946. Their stellar focus on providing an excellent customer experience and offering quality, affordable medical alert systems make this a top choice.

PROS
  • Affordable pricing
  • Innovative features and equipment such as an in-car unit and geofencing
  • No upfront equipment cost
  • Transparent pricing
  • The company has a code of ethics it follows
  • CSAA Five Diamond

CONS
  • Average response time is longer than other services
  • High equipment replacement cost if the damage is not covered under the warranty

Overview

Bay Alarm has been in business for over 70 years, starting in 1946, giving it a long history in this industry and home security. While the company’s focus and product offerings have changed over the years, its commitment to quality and transparency hasn’t. This family-owned business serves more than 100,000 customers and treats them the way they would treat their own loved ones, with a focus on their satisfaction and well-being.

While Bay Alarm Medical is a subsidiary of Bay Alarm, the medical monitoring is completely separate from other business operations. That ensures that the specialists put their full attention on the emergency calls coming in from the medical alert devices.

Bay Alarm gets a lot of recognition through industry certifications, such as CSAA Five Diamond and UL Listed. The company’s headquarters is in California, and they have two additional offices in Ogden, Utah and Rexburg, Idaho.

Bay Alarm Medical offers several in-home and mobile medical alert packages, along with many useful features that help seniors live life to the fullest.

Features and Technology

Compatible with Landlines, VoIP and Cable Telephone

You don’t have to worry about your home phone provider not working with Bay Alarm Medical. In the event that you do have concerns, you can always get a cellular base unit.

Fall Detection

The optional fall detection add-on automatically sends a medical alert if the device detects a fall.

Geofencing

Caregivers get notifications if their loved one leaves a particular geofenced area, such as their home.

Web and Mobile Dashboard

You can monitor activity, location, driving status updates, and alert history through the dashboard. Caregivers receive alerts and can check-in on their loved one’s activity with the help of this app.

Ease of Use

All of the equipment offered by Bay Alarm Medical is simple to install and operate. If you run into trouble during this process, you can reach out to customer service or look at the help documentation on the website.

Customer Service

Bay Alarm Medical runs their own emergency medical alert monitoring centers. Each center is a full duplicate of the other so that they can seamlessly operate as backups in the event of a power outage or a natural disaster. The company operates three US-based call centers. They can respond to emergencies with support for 170 languages, and the typical response time is 45 seconds.

The customer service professionals are trained to listen closely to your concerns and choose the right type of emergency help for your situation. They go through thorough background checks prior to becoming employees of Bay Alarm Medical and have to pass a technical training program. In addition to this, they also take sensitivity training classes before they start handling emergency alerts so they are professional and compassionate at all times.

Value

You can try Bay Alarm Medical risk-free for 30-days. You don’t pay an activation fee for any of the plans. The medical alert company has several packages to suit your lifestyle.

In-Home Medical Alert

The Basic protection plan starts at $19.95 per month during promotional pricing. It includes the medical monitoring service and two-way talking with the emergency response team. Preferred protection is $39.95 per month and adds on automatic fall detection and a 4-pack of emergency alert wall buttons to place in high-risk areas. Finally, the Premium protection plan is $59.95 and includes a mobile help button that’s GPS enabled and a lockbox service.

Mobile Medical Alert

The Mobile GPS Help Button is $29.95 per month and uses the AT&T cellular network. You can bundle an in-home unit for $39.95 per month and $49.95 per month to add fall detection on top of that.

In-Car Medical Alert

You don’t see many medical alert companies offer car-specific equipment for medical alerts. The base price is $39.95 which includes the in-car unit, emergency button monitoring and crash detection. If you want in-car services along with a GPS button, it’s $59.95.

360 Degree Protection Bundles

You can also get a bundle that includes all the equipment that Bay Alarm Medical has to offer, starting at $69.95 per month. This includes in-home medical, mobile GPS and in-car medical alerts. You can upgrade this package to include automatic fall detection at $79.95 per month.

Fall Detection

You can add on fall detection to any compatible plan for $10 per month.

You don’t sign any long-term contracts with Bay Alarm Medical with any of these services. Complimentary monitoring is included for your partner when you purchase a second medical alert pendant. You can reduce the cost that you pay through discounts from the American Seniors Association, AMAC and USAA.

The warranty covers normal wear and tear on the equipment, as well as any manufacturer’s defect. If non-manufacturer damage occurs, the replacement fee goes up to $299.

Equipment

Personal Emergency Alert System

This base station acts as the centralized hub for your medical alert system. The medical alert button connects to this device and two-way communication opens up with the Bay Alarm Medical monitoring center through it. You can also use this device as a speakerphone for your normal conversations. If the power goes out, 32-hour battery backup has you covered.

Medical Alert Button

Wear the medical alert button on your wrist or neck. As long as you’re within 1,000 feet of the alert system, you’re protected in an emergency. The device is 100% waterproof and has a 5-year battery. In the event that the battery gets low, it sends a signal to Bay Alarm Medical and they send you an automatic replacement.

Mobile Medical Alert Button

Forget being tethered to your house at all times. You can take your medical alert monitoring on the road with this mobile button. It uses the AT&T 3G wireless network, has a 72-hour battery life and includes GPS functionality.

In-Car Alert Device

The in-car service really sets Bay Alarm Medical apart from other medical alert providers, as it’s one of the few that offers this. It plugs into the 12V outlet in the car. Automatic crash detection and emergency response can get critical help to your location quickly. You can also press the help button like you would with the other emergency buttons. This is an all-in-one device, so you would talk to the emergency responder through the in-car alert equipment and they can find your location through GPS.

You also get access to real-time vehicle monitoring and trip history. Caregivers can access this information through an Internet-based dashboard or through a mobile app. Driver profiles store essential medical details, such as your blood type and medical history.

Add-On Equipment

In-Home Cellular Unit

If you don’t have a landline phone, you can upgrade your base station to include a cellular signal. The cost is $14.95 per month.

Lock Box

Ensure that your caregivers, family members and emergency medical services can get through your door even if you can’t get up to let them in. It’s weatherproof and holds five sets of keys.

Combination style lock. You set the secret code. Weatherproof, Can hold up to 5 sets of keys. The cost is $1.95 per month.

Additional Button

Get more help pendants to keep on-hand or to offer to your partner. The cost is $1.95 per month.

Wall Button

These buttons work best in high-risk areas, such as the shower, and locations that you don’t end up wearing your medical alert button. The high visibility help sticker makes it easy to see, it’s 100% waterproof and has a 5-year battery life. The cost is $2.95 per month each or $10 per month for a 4-pack for buttons.

Protection Plan

Keep your medical alert devices protected against power surges, water damage and voltage fluctuations. A compact surge protector handles 600 joules. You also get additional warranty protection, which offers a full replacement per year if the damage is caused by water, physical or electrical power damage. You can put up to 1,800 watts on this protector. The cost is $5 per month for $300 worth of coverage a year.

Vial of Life

This is an emergency medical information sheet. Put it somewhere that the EMTs will see when they come in to help you out. The Vial of Life is free with new subscriptions and $8.95 for additional kits.

DSL Filter

You need this filter if you use DSL internet in your home. The cost is $24.95.

25-foot High-Speed Phone Cord

Get a longer cord to centralize your base station in an ideal location. The cost is $9.95.

Auto Fall Detection Button

This is the upgraded button that detects falls. It comes on a breakaway lanyard and works with the mobile and in-home systems. The cost is $10 per month.

Summary

Bay Alarm Medical has earned its excellent reputation in the medical alert industry. It has many features to offer, including ones that you don’t typically see like the in-car monitoring. The affordable pricing, flexible options and innovative features make this medical alert system an excellent choice for many seniors.

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