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ADT Medical Alert Review

A trusted name offering no-contract, easy-to-use medical alert systems

Last Updated On: October 16, 2019
SecureScore™: 7.3 /10
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7.3 SecureScore™
Customer Service
8.1
Value
7.3
Equipment
7.0
Features & Technology
7.1
Ease Of Use
7.2

ADT Health Medical Alert Ratings

What happens when a trusted name in home security enters the medical alert systems market? You get ADT Health Medical Alert an easy-to-use alert system with optional fall detection and no long-term contracts. While the service has limited options, you or a loved one might enjoy the basic protection you get from a reputable brand. The price is a bit steep, but with their Forever Rate offer, you’ll never be blindsided by a rate hike. See what our experts say in our ADT Medical Alert review.

PROS
  • ADT has a stellar reputation in-home monitoring
  • Mobile and in-home medical monitoring available
  • No long-term contracts
  • Multiple monitoring centers
  • Fall detection
  • Renter friendly
  • GPS location tracking

CONS
  • On the pricey side
  • Relatively bare-bones feature set
  • Limited equipment options

Overview

ADT is best known for its security products, with a 140-year history behind it. They have more than 8 million customers, so this well-established organization has the resources behind it to back up all of its marketing promises. ADT Health is the medical alert segment of the company and leverages the company’s US-based emergency response monitoring centers to keep you protected at all times.

ADT Health has in-home and mobile medical alarm systems available that are priced somewhat higher than comparable services. However, you never have to worry about prices going up over time, as you’re locked in at the rate that you sign-up for.

Features & Technology

Portable

If you’re going to visit family members or heading off for an extended location, the at-home systems can come with you. The only thing you need to do is to let ADT know that you’re going to be in a different “home” location for a period of time. If you end up moving, these systems can come right with you. You just need to update the address on file.

Cellular Options

The cellular devices from ADT Health use the AT&T network to give you service wherever you’re located. This flexibility works well given that landlines are becoming less common.

Fall Detection

The inexpensive fall detection upgrade is well worth the peace of mind that you get. Since many serious injuries are caused by slipping and tripping, you could end up in a situation where you’re unable to use the medical alert button via the manual press. Fall detection takes over this process so you get the rapid response that you need.

Temperature Monitoring

One unique feature that ADT Health offers is that the base units for the home service keep track of the house’s temperature. If these temperatures increase past a safe level, then ADT lets you know and can get in touch with your family or caregivers, if necessary.

GPS

Emergency responders will know how to get to you with the mobile medical alert unit, as ADT’s monitoring center will pass your GPS information over to them.

Ease of Use

Getting your ADT Health medical alert system up and running is almost as simple as plugging it in and calling it a day. ADT has a lot of experience in making easy to use home monitoring systems, and their expertise comes through in the design of these systems.

Customer Service

ADT has multiple monitoring centers that ensure you always have someone on the other end of the base unit when you press your medical alert button. They go through extensive training in order to assist you with your emergency in the most appropriate way possible. If you need them to call emergency services for you, they can do that, but you also have the option of getting a loved one or caregiver to help you with the situation.

ADT owns and operates all of its emergency response monitoring centers, so you never get shuffled around to another company when you need help the most. Someone is on the line within seconds and stays with you until you don’t need them anymore.

Value

ADT Health does not require you to sign any long-term contracts. You can get a month to month agreement or reduce your costs by paying quarterly or annually. A lifetime warranty covers your equipment so you never have to worry about going without your medical alert button. The rate you sign up for is the rate that you’ll pay forever through their Forever Rate program.

On the Go $39.99

Are you out of the house often? The On the Go plan is well-suited to your energetic lifestyle. It’s a fully mobile service that consists of an On-the-Go Emergency Response device and the medical alarm pendant. As long as you keep the button within 100 feet of the small response device, you will always have emergency help close at hand. It identifies your location through GPS and leverages the AT&T wireless service. No landline is required.

Medical Alert Plus $35.99

This in-home system uses cellular service so you don’t need a landline. The base unit can communicate with the medical alert button up to 600 feet away to give you inside and yard coverage. The base station also monitors your home temperature.

Medical Alert Basic $29.99 per month

This basic plan is an affordable option for those with smaller homes, if you just want to test out this type of service, or if you don’t have a yard to worry about. You do need a landline with this option and it’s intended for indoor use only, with a 300-foot range. The base unit monitors your home’s temperature as well as opening up two-way communication with the monitoring service.

Fall Detection $5 per month

This medical alert button upgrade signals the monitoring center if you fall and you’re in a situation where you can’t press it for help.

Equipment

All of the plans come with a base station and the medical alert button. The primary difference with the mobile medical alert plan versus the at-home plans is that the mobile base station is designed to be carried around with you. It’s palm-sized, has long battery life and uses LED indicator lights to show you the battery’s level and your signal strength.

Add-On Equipment

Waterproof Button $14.99

This button works great for showers and other locations in the home where you might end up having an accident without your medical alert button. They’re easy to install and can be a literal lifesaver.

Summary

ADT is a trusted name in the home monitoring world, and they’re going an excellent job at medical alert systems as well. While these systems are relatively barebones when it comes to features, ADT does the basics very well and adds in the bonus of temperature monitoring as well.

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