Medical Alert Review

"Your 24/7 Support Network at the Touch of a Button"

Last Updated On: November 15, 2018
Overall Score: 7.5/10
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7.5 Overall Score
Customer Service
7.2
Value
7.7
Equipment
7.5
Features & Technology
7.4
Ease Of Use
7.8

Medical Alert Ratings

Medical Alert has a highly trained staff and fully redundant emergency monitoring center that’s ready to handle a variety of medical emergencies. In-home and on the go medical alarm packages are reasonably priced, and while they might be barebones, they are great for an entry-level system.

PROS
  • Affordable medical alarm packages
  • UL-accredited monitoring center
  • 5-Diamond certified monitoring center
  • Quality customer experience
  • Landline and cellular options
  • Multilingual

CONS
  • Limited equipment offerings
  • Few features compared to other medical alarm companies

Overview

Connect America is the company behind the Medical Alert service. This Philadelphia, PA-based company focuses entirely on personal emergency monitoring services. Their emergency monitoring centers are UL-accredited and 5-diamond certified. Medical Alert has redundant monitoring centers in the event that one becomes completely unavailable. SIA-certified multilingual operators are ready to take calls in more than 100 languages.

The company has two home-based medical alarm packages and one mobile offering. Medical Alert has some of the lowest prices in the market, which makes it competitive for people on a budget or those interested in dipping their toes in the medical alarm water. A lack of a long-term contract makes this a friendly service for those not ready to look for a commitment.

Features & Technology

Waterproof

Walk in the rain or head into the shower with your medical alert button – that’s not going to phase it one bit. You can rest assured that it’s ready to work when you need it the most.

GPS Technology

The mobile medical alert button is equipped with GPS so you don’t need to know your exact location when you press it. Instead, the operator lets EMTs know where you’re at so there’s no delay.

Fall Protection

Falls are a dangerous situation for seniors. If you hit your head on the way down and you can’t press your button, you could be laying there for a long time. The optional fall protection service ensures that you get the medical attention that you need even if you’re unable to press the button.

AT&T Coverage

Medical Alert uses AT&T’s wireless network to provide cellular service for the devices that don’t require a landline.

Ease of Use

Using your Medical Alert system is straightforward. If you need help, you press the button. Installation only takes a few minutes, and if you run into any trouble, highly trained customer support staff are available to walk you through the process.

Customer Service

The staff members that respond to your medical alerts are highly trained experts in emergencies that are common for seniors to have. When you press the button, you’ll get contacted quickly. They’ll get to work reassuring you and determining what type of assistance you need. The professional monitoring team member can connect with people who have keys to your home, caregivers, loved ones and emergency medical services. They prepare EMS with any relevant details that can impact your care so you can quickly get the medical attention that you need.

Medical Alert handles languages other than English in two ways. There are native speakers of various languages that are available to take calls when they’re available, but in the event that a native speaker can’t take that call, real-time translation is possible through the International Language Line. No one has to worry about not getting the help they need because of a language barrier. Medical Alert supports 140 different ones.

Value

Medical Alert prides itself on providing services that don’t require you to pay for basic monitoring equipment, have no hidden fees, no long-term contracts and zero activation charges. They often run promotions, such as ones that include extra buttons, free shipping or even free months.

At Home Landline $18.29 per month

This service gives you medical alarm protection in your home. The base unit connects you with the monitoring service whenever you press the button on the included, water-resistant transmitter button. You need a landline to your home for this service to work.

At Home No Landline $25.62 per month

If you ditched your landline years ago, or you prefer to use a system that doesn’t depend on the phone line, this cellular option leverages AT&T to provide you with at-home protection.

On the Go $32.04 per month

Medical Alert’s mobile service uses a travel-friendly version of the base station and a water-resistant medical alert button to keep assistance close at hand. You also get a charging cradle for your mobile device.

Equipment

Your base station and medical alert button are included in the cost of the monthly plan. You don’t have to pay upfront costs for this essential equipment.

Summary

Medical Alert offers some of the most affordable plans available in the medical monitoring market, especially when they’re running promotions. They might not offer the latest bells and whistles, but when you want a solid medical alert option without paying a lot of money, they’ve got you covered.

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