Medical Alert

Your 24/7 Support Network at the Touch of a Button

SecureScore™: 7.5 /10
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Travis Goodreau

What Sets Medical Alert Apart

Medical Alert, a Connect America brand, is a nationwide company with a system that keeps everything simple. Medical Alert provides 24/7 emergency monitoring services via a UL accredited emergency monitoring center with U.S. based multilingual operators. Additionally, you don’t have to have a landline or AT&T phone service plan in order to use this particular medical alert system.  Medical alert offers both landline at-home and on-the-go cellular service.

With Medical Alert, you simply pick one of their three available packages and you’re done. And the setup is simple, you just plug in the base unit and connect the included phone cord and that’s it! The only thing that could prevent you from using the Medical Alert services is if AT&T does not provide phone coverage in your area.

Key Features

The best features of this system

  • Cellular& Landline Monitoring
  • In-Home& Mobile Monitoring
  • Fall Detection
  • GPS Location Tracking
  • Low Monitoring Fees
  • No Contracts

Medical Alert Price & Packages

On average, most medical alert costs range from $19.95 to $89.95 a month, plus equipment costs. Medical Alert offers plans that are even less than that.

Medical Alert offers free activation, no charge equipment, no hidden fees, and no long-term contracts. However, you will still be required to sign an agreement with them, but you can cancel at any time. And they offer some great deals and discounts, especially when you sign an annual contract.

Medical Alert SystemAnnual Plan CostSemi-Annual Plan CostMonthly Plan Cost
At Home Landline$18.29/mo$19.95/mo$19.95/mo
At Home Wireless$25.62/mo$27.95/mo$29.95/mo
On The Go$32.04/mo$34.95/mo$37.95/mo

Current Deal

Systems starting at $19.95/mo, receive a free month, free shipping, and a free 2nd button (some restrictions apply). There are also some additional freebies when you sign an annual or semi-annual plan.

At Home LandlineAt Home No LandlineOn The Go
24/7 Monitoring24/7 Monitoring24/7 Monitoring
Landline Medical Alert SystemWireless Medical Alert SystemHandheld Medical Alert System
Battery BackupBattery BackupCarrying Case
Neck ButtonNeck ButtonInterchangeable Wrist/Neck Button
Wrist ButtonWrist Button
Lock Box (Free with Annual Plan)
911 Alert System911 Alert System911 Alert System
Fall DetectionFall DetectionFall Detection

About Medical Alert

Medical Alert is part of the Connect America brand and they offer a 100% satisfaction guarantee so if for any reason you are not satisfied, you can cancel any time. They are also a member of the Medical Alert Monitoring Association (MAMA), have an A+ rating with the Better Business Bureau, and are the preferred Medical Alert provider for more than 7,000 CVS stores across the nation. Connect America aka Medical Alert is a government approved provider of products and services such as Telehealth and Remote Patient Monitoring which is located in more than 30 states. Check out the full review of Medical Alert here.

24/7 Monitoring

Medical Alert offers 24/7 emergency response monitoring which is round the clock service 365 days a year. When you push the help button, you will be connected to a thoroughly trained live operator who will assist you or send help wherever you are regardless of whether you need assistance due to a medical emergency, fire, experience a break in, etc.


Medical Health has several fully redundant 5 diamond, UL certified call centers who are there to help you 24/7 every day of the year.


Medical Alert uses only U.S. based operators who are SIA-Certified multilingual operators. They are equipped to handle real-time translation in 140 different languages.

Money Back Guarantee

Medical Alert offers a 30-day money-back guarantee and there are no long-term contracts to be signed. However, they do require you to sign an agreement, but you can cancel at any time. And once you return their equipment, they will process any refunds or reimbursements owed to you per your agreement.


The Medical Alert wristband and neck pendant are both waterproof, which means they can be worn in the bathtub or shower. And if you opted for the fall detection help button, it is waterproof as well.

Voice Response

The Medical Alert Base unit is equipped with a two-way voice feature that allows you to communicate with an operator. Should the need arise you simply push your help button then you can talk with an operator through the base unit, then he/she will dispatch help if needed.

DIY Installation

The setup for these systems is extremely easy regardless of which plan you choose. With the landline options, a medical information card and step-by-step instructions are included. And for the base unit, you simply plug it in and attach the included phone cord. For the wireless unit, a medical information card and step-by-step instructions are included with this option as well. And for the base unit, you simply plug it in and that's it. It runs off the AT&T cellular network; however, you do not have to have AT&T service for this system to work as Medical Alert handles this for you.


The Medical Alert equipment is free which means you don't have to pay any upfront costs for the equipment you just pay the monthly monitoring fees and the equipment is included in the price. However, the equipment belongs to Medical Alert so the user does not own the equipment which has to be returned when the service is canceled.

Reviewed By
Travis Goodreau
Safety and Security Advisor
Travis is a retired Burglary Detective, having tallied 5,000+ burglary and theft cases throughout his career. He also served as an Arson Investigator, where he cracked the case of a serial arsonist, and made the arrest and prosecuted the would-be bomber of ABC-7 Studio in LA. We couldn’t be happier to have him as a Safety and Security Advisor. Learn more about Travis here
Written By
Andrew Garcia
Lead Security Editor
As Lead Security Editor, Andrew strategically guides SafeHome and the resources we publish. He holds a BA in business, and has 10+ years of experience in content development. Today, Andrew edits and publishes articles, guides, and other resources to meet our rigorous standards. Learn more about Andrew here

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  1. Avatar Lisa Lunsford says:

    Do I have to pay an annual fee for this?

    1. Andrew Garcia Andrew Garcia says:

      Hi Lisa,
      There is a fee, but you can pay it annually, semi-annually, or monthly.

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