Medical Alert, a Connect America brand, is a nationwide company with a system that keeps everything simple. Medical Alert provides 24/7 emergency monitoring services via a UL accredited emergency monitoring center with U.S. based multilingual operators. Additionally, you don’t have to have a landline or AT&T phone service plan in order to use this particular medical alert system. Medical alert offers both landline at-home and on-the-go cellular service.
With Medical Alert, you simply pick one of their three available packages and you’re done. And the setup is simple, you just plug in the base unit and connect the included phone cord and that’s it! The only thing that could prevent you from using the Medical Alert services is if AT&T does not provide phone coverage in your area.
The best features of this system
Medical Alert offers free activation, no charge equipment, no hidden fees, and no long-term contracts. However, you will still be required to sign an agreement with them, but you can cancel at any time. And they offer some great deals and discounts, especially when you sign an annual contract.
|Medical Alert System||Annual Plan Cost||Semi-Annual Plan Cost||Monthly Plan Cost|
|At Home Landline||$18.29/mo||$19.95/mo||$19.95/mo|
|At Home Wireless||$25.62/mo||$27.95/mo||$29.95/mo|
|On The Go||$32.04/mo||$34.95/mo||$37.95/mo|
Systems starting at $19.95/mo, receive a free month, free shipping, and a free 2nd button (some restrictions apply). There are also some additional freebies when you sign an annual or semi-annual plan.
|At Home Landline||At Home No Landline||On The Go|
|+ Upfront Costs*||+ Upfront Costs*||+ Upfront Costs*|
|24/7 Monitoring||24/7 Monitoring||24/7 Monitoring|
|Landline Medical Alert System||Wireless Medical Alert System||Handheld Medical Alert System|
|Battery Backup||Battery Backup||Carrying Case|
|Neck Button||Neck Button||Interchangeable Wrist/Neck Button|
|Wrist Button||Wrist Button|
|Lock Box (Free with Annual Plan)|
|911 Alert System||911 Alert System||911 Alert System|
|Fall Detection||Fall Detection||Fall Detection|
Medical Alert is part of the Connect America brand and they offer a 100% satisfaction guarantee so if for any reason you are not satisfied, you can cancel any time. They are also a member of the Medical Alert Monitoring Association (MAMA), have an A+ rating with the Better Business Bureau, and are the preferred Medical Alert provider for more than 7,000 CVS stores across the nation. Connect America aka Medical Alert is a government approved provider of products and services such as Telehealth and Remote Patient Monitoring which is located in more than 30 states. Check out the full review of Medical Alert here.
24/7 EMERGENCY RESPONSE
Medical Alert offers 24/7 emergency response monitoring which is round the clock service 365 days a year. When you push the help button, you will be connected to a thoroughly trained live operator who will assist you or send help wherever you are regardless of whether you need assistance due to a medical emergency, fire, experience a break in, etc.
REDUNDANT CALL CENTERS
Medical Health has several fully redundant 5 diamond, UL certified call centers who are there to help you 24/7 every day of the year.
Medical Alert uses only U.S. based operators who are SIA-Certified multilingual operators. They are equipped to handle real-time translation in 140 different languages.
MONEY BACK GUARANTEE
Medical Alert offers a 30-day money-back guarantee and there are no long-term contracts to be signed. However, they do require you to sign an agreement, but you can cancel at any time. And once you return their equipment, they will process any refunds or reimbursements owed to you per your agreement.
The Medical Alert wristband and neck pendant are both waterproof, which means they can be worn in the bathtub or shower. And if you opted for the fall detection help button, it is waterproof as well.
The Medical Alert Base unit is equipped with a two-way voice feature that allows you to communicate with an operator. Should the need arise you simply push your help button then you can talk with an operator through the base unit, then he/she will dispatch help if needed.
The setup for these systems is extremely easy regardless of which plan you choose. With the landline options, a medical information card and step-by-step instructions are included. And for the base unit, you simply plug it in and attach the included phone cord. For the wireless unit, a medical information card and step-by-step instructions are included with this option as well. And for the base unit, you simply plug it in and that's it. It runs off the AT&T cellular network; however, you do not have to have AT&T service for this system to work as Medical Alert handles this for you.
The Medical Alert equipment is free which means you don't have to pay any upfront costs for the equipment you just pay the monthly monitoring fees and the equipment is included in the price. However, the equipment belongs to Medical Alert so the user does not own the equipment which has to be returned when the service is canceled.