Medical Alert, a Connect America brand, is the nation’s largest independent provider of medical alert systems. We’ve been researching their devices over the years, and we like that they offer affordable prices, senior-friendly features, and overall quality service. We also appreciate that they have a system to keep things simple. During our recent round of testing, we wanted to dig a little deeper into their packages, plan options, and pricing.
Medical Alert provides 24/7 emergency monitoring services from their UL-accredited monitoring center with U.S. based operators. Thankfully, you don’t have to have a landline to use this medical alert system. While Medical Alert offers an at-home landline package starting at $22.95 per month, they have cellular mobile plans, too. So, let’s see if Medical Alert’s systems and monitoring plans are the right fit for you or your loved one.
The best features of this system
On average, medical alert systems range in price from $19.95 to $49.95 per month, plus equipment costs. But thankfully, Medical Alert has plans at the cheaper end of the spectrum. The brand offers free activation, no charge for equipment, no hidden fees, and no long-term contracts. You are required to sign an agreement, but you’re free to cancel any time. Keep in mind that Medical Alert offers some great deals and discounts, too. But we’ll cover those in just a bit.
Pro Tip: Medical Alert offers a 30-day money-back guarantee, and there are no long-term contracts required. However, they do require you to sign an agreement, but you’re still free to cancel at any time.1
We found Medical Alert’s ‘At Home Landline’ to be affordable compared to other in-home systems. However, their ‘At Home No Landline’ package (cellular alert plan) is priced at $32.95 per month, which is what we’re used to seeing for in-home cellular alerts.
There’s decent value here, but these alerts don’t measure up to brands like Medical Guardian when it comes to in-home range (1,300 ft.!), or Philips Lifeline in terms of fast response times. That said, there’s still a lot to love about Medical Alert. Have a look at their prices below.
|One Call Alert Systems||System Type||Monthly Plan Cost||Semi-Annual Plan Cost||Annual Plan Cost|
|At Home Landline||In-home Landline Alert||$22.95 per month||$19.95 per month||$18.29 per month|
|At Home No Landline||At-home Cellular Alert||$32.95 per month||$29.95 per month||$27.45 per month|
|On The Go||Cellular Mobile Alert||$37.95 per month||$34.95 per month||$32.04 per month|
We found that Medical Alert only offers a few options for upgrades and add-ons. Still, we like that you get high-quality freebies with select plans — like a key lockbox, which is designed to help EMTs and first responders enter your home quickly.2 You also get free access to Medical Alert Connect, the brand’s mobile app that allows you to keep an eye on the Medical Alert subscribers in your care.
|One Call Alert Add-Ons||Device Type||Price|
|Fall Detection||Service||$10 per month|
|Protection Plan||Warranty||$5 per month|
|Medical Alert Connect||Mobile App||Free|
Medical Alert offers three alert systems: two in-home systems, and one mobile option. We’d like to see a wider selection, especially when it comes to plans for active seniors. Bay Alarm Medical is one brand that has plenty of packages (eight to be exact!). That said, most companies only offer 3-5 options. Let’s see how Medical Alert’s options can help you or your loved one age with confidence.
This system includes a base station and a water-resistant help button that you wear around your neck or wrist. It requires a landline connection, but it’s simple and affordable at $22.95 per month (or ~$18.29 monthly when you pay annually). That said, we weren’t impressed by the limited 600-ft. range on this system. It doesn’t really compare to One Call Alert’s standard plan that gives you 1,300-ft. for just a few extra bucks. However, we think it’ll work if you’re on a tight budget.
Who It’s Best For: Medical Alert’s At Home Landline system is best suited for seniors who enjoy spending time at-home and happen to have a landline.
FYI: Medical Alert uses only U.S. based agents who are SIA-Certified multilingual operators.3 They are equipped to handle real-time translation in 140 different languages.
As the name implies, Medical Alert’s ‘No Landline’ system doesn’t require a phone connection. For $32.95 per month, you’ll enjoy cellular coverage, which is more reliable than landline monitoring in our experience. This package comes with wireless equipment, including a base station and wearable help button. Keep in mind that while you won’t pay an equipment fee, you will have to return all devices if you cancel your plan.
Who It’s Best For: The At Home No Landline plan is best for seniors who want the reliability of cellular monitoring and don’t mind paying a little more for it.
Medical Alert’s ‘On The Go’ system gives you the flexibility to run errands, but it’ll set you back $37.95 per month. Note that the plan uses a travel-friendly version of the base unit, a water-resistant button, and a wearable lanyard or wrist button to keep you protected at all times. You also get a charging cradle and convenient carrying case for your mobile device.
We were impressed by this system’s modern, sleek design compared to many other brands we’ve tested. But we must say, Lively wearables are a little more stylish. Also, one of the drawbacks of Medical Alert’s on-the-go system is that it’s on the pricier side for mobile alerts. We’re used to getting similar value closer to the $32 per month price point.
Who It’s Best For: Seniors who enjoy spending time away from home and want the added protection of on-the-go coverage.
Remember: Medical Alert equipment is free which means you don’t have to pay any upfront costs for the equipment. However, you will have to return the devices when the service is canceled.
Medical Alert is currently offering free activation and a few extra freebies when you sign on with an annual or semi-annual plan. They also have a special promotion right now for ordering your medical alert system online. You get your choice of a $10 gift card for brands like Target, Amazon, Dunkin’ Donuts, Walmart, Kohl’s, and Olive Garden. Pretty neat! We think a free gift card is a nice touch.
|At Home Landline||At Home No Landline||On The Go|
|View Packages||View Packages||View Packages|
|24/7 Monitoring||24/7 Monitoring||24/7 Monitoring|
|Landline Medical Alert System||Wireless Medical Alert System||Handheld Medical Alert System|
|Battery Backup||Battery Backup||Carrying Case|
|Neck Button||Neck Button||Interchangeable Wrist/Neck Button|
|Wrist Button||Wrist Button|
|Lock Box (Free with Annual Plan)|
|911 Alert System||911 Alert System||911 Alert System|
|Fall Detection||Fall Detection||Fall Detection|
Standard emergency coverage from Medical Alert offers great value at an affordable price. You can also count on their plans and fees to be straightforward. With Medical Alert, you simply pick one of their three available packages, and that’s it! The setup is simple, too. You just plug in the base unit, connect the included phone cord (if you get the landline system), follow a few simple steps, and you’re in business. The only thing that might prevent you from using Medical Alert’s services is if AT&T does not provide phone coverage in your area.4
We weren’t blown away by the in-home range (600-ft. for at-home systems is on the low side for the industry), but we consider the savings especially attractive if you purchase an annual plan. Also keep in mind that Medical Alert offers fall detection for $10 per month. However, we’ve seen fall detection offered for less. Some brands such as ADT Health Medical Alert provide it for only $5 per month. We’ve been doing this a long time, and we can say that fall detection is worth it.
Overall, we appreciate that Medical Alert put thought into their senior-friendly perks like a free key lockbox, mobile app, and free gift card promotion. They also offer a 100% satisfaction guarantee, so if for any reason you are not satisfied, you can cancel any time.
Medical Alert is part of the Connect America brand, a nationwide company based outside of Philadelphia, Pennsylvania, with over 17 years of experience. We feel their mission of “Connecting is Caring,” really shines through every aspect of their business, but especially in their customer-friendly policies.
The brand is also a member of the Medical Alert Monitoring Association (MAMA).5 You can get to know more about the company’s history, as well as their offerings, in our full review of Medical Alert here.
The mobile alert system will work anywhere in the United States, provided it has AT&T coverage.
Both the help button and On-the-Go mobile device are water resistant; they can be used in the shower; however, it is recommended that they not be submerged.
Medical Alert offers a 30-day, money-back guarantee on all of its medical alert systems.
Not a problem. The response center staff is trained to use a real-time translation service that is capable of translating 140 languages.
If you press the help button and a monitoring center associate is unable to speak with you, they will still dispatch emergency services. A message will also be relayed through the caregiver’s app.
MedicalAlert.com. (Retrieved June 2020). Frequently Asked Questions.
AARP.org. (March 26, 2010). Community Lockbox Program Provides Security In Case Of Emergency.
Security Industry Association. (2020). About SIA.
ATT.com. (Accessed June 11, 2020). Cellular Service Coverage Maps.
Medical Alert Monitoring Association. (2020). Membership Directory “Regular Members”.
As SafeHome.org’s medical alert system expert, Jenny Wisniewski researches, tests, and reviews the best solutions to help seniors age in place. Her experience includes providing caregiving for her own Mother and regularly writing in the elder care consulting space. Jenny pays attention to the nuances in each alert system she reviews so that seniors and family members can find the best fit for their needs. In addition to elder care, Jenny also enjoys writing about travel, education, and the environment. And in her free time, she loves spending time outdoors with her family and golden doodle. Learn more about Jenny here