GreatCall Review

An Affordable Medical Alert Device Compatible With Your Smartphone

8.3 / 10 This rating is derived from our editorial team's research, hands-on product testing, and customer surveys.
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Travis Goodreau https://www.safehome.org/security-advisors/travis-goodreau/
8.3 SecureScore™
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7.7
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8.0
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8.6
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8.7
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8.3
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Whether it is socializing through bridge club, golf, and luncheons, or venturing as far as the backyard garden, we know that getting out of the house and staying active is important to many older adults. GreatCall recognizes this and has designed all four of their medical alert devices with these on-the-go older adults in mind.

While these devices are mobile, they can be used in the home as well. However, unlike most at-home or hybrid systems, the GreatCall products do not involve a base unit that gets plugged into a central location in the home or wall buttons that are scattered throughout the home. Rather, GreatCall consists of a single, streamlined device which we think you’ll really like.

We spent several days living with GreatCall’s Lively Wearable2, a contemporary-looking watch that paired with our smartphone. With 81 percent of individuals between the ages of 61 and 69 using smartphones, and 62 percent of seniors 70 and older using them, it seems logical to offer a mobile system that utilizes smartphone

FYI: We really liked the look of our new GreatCall “watch” alert system — it’s black and the size and shape of an Apple Smartwatch.

Wearing GreatCall

Wearing GreatCall

We were curious about the fact that it had a single button, and this single button could perform just a single function, albeit the most important one — connecting with GreatCall’s 5Star Urgent Response Service. Other watches that we’ve tested offer multiple functions, including displaying the time.

The system does offer several other features, but they are accessed through your smartphone rather than the device itself (pretty neat, actually). But we found ourselves wondering if the Lively Wearable2 was an efficient system or a device missing valuable functions.

Over the next few days we would sort this all out as we tested the functionality and response time of our Lively Wearable2. So keep reading for our full review.

Pro Tip: In order to use the Lively Wearable2, you will need to have either an Android 7.0 or iPhone iOS 11 or later. Not sure what you have? GreatCall’s customer service can help. Be sure to call them from the smartphone you will be using with the Lively Wearable2.

Lively Wearable2 Pros and Cons

PROS
  • Quick Response Time
  • No Equipment Costs
  • No Shipping Fee or Other Hidden Fees
  • Free App to Assist Caregivers
  • One-of-a-Kind Service that Connects With Doctors/Nurse Practitioners
  • Sleek and Contemporary Design
  • Location Detection for Both the Response Center and Caregivers

CONS
  • Two-Way Talk Not Included on Device
  • Design of Battery Case Could Be Better
  • Fall Detection Not Practical

Getting Started With the GreatCall Lively Wearable2

Tilly, our goldendoodle, barks frantically at around the same time every afternoon, alerting us that the mail has arrived. On this particular day, we picked up our bills and whatnot that had dropped through our mail slot as Tilly found the treat left behind by the mail carrier. Behind the front door, we also found our medical alert system.

GreatCall Box

GreatCall Box

Inside the small box, we found a few small, black items: the emergency help button, the watchband that encases it, an optional lanyard, and a replacement battery. All seemed relatively simple so far.

We pulled out one final item — the Quick-Start Guide. The size of an index card, the guide communicated simplicity and ease of use.

GreatCall - Starting Guide

GreatCall – Starting Guide

The first thing we read as we opened the guide was a red box marked with the headline “IMPORTANT.” It directed us to contact GreatCall’s “friendly activation specialists” before doing anything else. We would agree, our specialist, Cindy, was very friendly!

Cindy provided directions to download GreatCall’s app, called Lively App, which works in conjunction with the Lively Wearable2. We liked the way GreatCall handled setup. Rather than overwhelming customers with written information concerning downloading the app, they kept the quick guide simple and manageable.

Did You Know: At times we get frustrated with technology and you might too. GreatCall knows this, so they have provided a live person to walk you through the process. Some medical alert companies might provide an extra “activation” fee for this service. We liked that with GreatCall, both the app and the activation assistance is free.

Keep in mind that some older adults may need assistance with downloading this app, so we would recommend that a caregiver or family member be available to assist at this particular stage of the process.

With that said, the voice-activated system does ease you through the steps, which include answering “yes” to enabling the system to access your location and adding the 5Star Urgent Response Service to your list of contacts. The final command asks you to allow the Lively App to use Bluetooth to pair the app to your smartphone.

After following through with this relatively short process, we were ready for our first test call.

What to Know About Calling for Emergency Help

The Lively Wearable2 works a bit differently than some other systems we have tried. Read on as we provide you with the big picture.

Our first test of the system went smoothly. Wearing the device as a
wristwatch, we pressed the single black button in its center. We noticed the two tiny indicator lights blinked green. An Urgent Response Service agent quickly connected with us. We simply told him we were testing the system, and that was about it. The response time for this first call was 17 seconds. Wow! In the medical alert world, that’s fast.

Here’s a short video we made that shows you exactly what to expect with GreatCall Lively’s response time:

In ensuing days we would test the system several more times, each time resulting in a response time under 19 seconds. Once, an agent even picked up 14 seconds after we had pressed the button, which breaks our own personal response time testing record. A notable response time tops the lists of GreatCall’s benefits.

What we realized was different about this initial test call was that we spoke to the associate not through a two-way talk on the device itself but through the phone. There were no issues with this call, but it got us thinking: in order to even initiate a call to the response center, we needed to be in close proximity to the phone, the Quick-Start Guide told us. However, the Quick-Start Guide did not tell us how close we needed to be. Sounded like we needed to do some more testing.

Smartphone + Mobile Device = GreatCall Lively Alert2

Since your smartphone is needed in close proximity when pressing the help button, you may be wondering why the watch is needed at all. We sure did.

GreatCall Watch

GreatCall Watch

And we have a few observations to share. Neither the GreatCall website nor the Quick-Start Guide indicates what the range of the device should be to your cell phone. This is important information, so we called customer service to ask. We learned that the range is 150 feet — almost the width of a football field or about three times as long as a semitrailer.

FYI: Aaron Rodgers, quarterback for the Green Bay Packers, may have a house the size of a football field’s width, but we do not — not even close! So the range shouldn’t be a problem.

To see if we could convert this number to our home space to make sense of it, we decided to consider the following fictional scenario:

One morning “Maria” dresses for the day in her bedroom. She begins to feel faint and nauseous. Maria has left her smartphone in the kitchen next to the coffeemaker, but she is wearing the Lively Alert2 on her wrist, so she presses the help button. The watch is within range of Maria’s phone. She is unable to speak to a Response Center associate, but GreatCall receives the help call and sends emergency services to her home.

Has the system worked effectively? If Maria has developed a serious medical situation, yes, she receives the help she needs. If Maria’s symptoms subside and she wishes to cancel the emergency call, she will be unable to do so without her phone available.

When away from home, Maria is likely to take her phone with her. Perhaps she keeps it in her purse or places it next to her in the car. The absence of two-way talk on the device itself may be less of an issue while on the go because the phone is likely within arm’s reach. Unless you are someone who frequently forgets to bring your phone with you!

Pro Tip: If finding a wearable device that includes two-way talk is important to you, you may want to read our review of LifeFone. We found LifeFone’s On-the-Go and At-Home device to be lightweight and highly functional.

The importance of having two-way talk on a wearable, especially for the home environment, may be something you need to weigh with other unique features that the system offers. Let’s talk about some of those features next.

The GreatCall Lively App

While the watch itself features the single function of contacting the Response Center, the app with which it is paired contains several more.

This includes features for preventive health care, such as a step tracker and daily health tips. (E.g., “Our tip today: increase fiber intake by eating beans [legumes], whole-grain products, fruits, and vegetables.”)

GreatCall App Dashboard

GreatCall App Dashboard

We mentioned in our introduction that GreatCall’s add-ons are services rather than “things” or products. Take a closer look at these valuable features.

GreatCall Link

This is a free app for caregivers and other family members. It sends you emergency alerts, provides location detection to caregivers, communicates the device’s status, including whether the device is on or left at home. It also indicates when the battery is low and informs caregivers about activity information such as if appointments are being kept or if there has been a change in activity.

Did You Know: In 2020, 50 million Americans provided unpaid care to another adult. This is nearly one in five.2 As this number continues to increase, companies like GreatCall become more innovative with the caregiving features that they offer.

Urgent Care

We rarely see this feature. Through this service, which is included with Lively Alert2’s monthly charge, you can speak to a registered nurse or doctor anytime, without an appointment. You can also get prescriptions and refills. An insurance plan or co-pay are not necessary. Although we have not witnessed this service in action, it could be of great benefit to older adults. However — and this is important — this service is only available with the Preferred and Ultimate packages (explained in detail below).

GreatCall App

GreatCall App

We love medical alert systems that include helpful features for caregivers. For a look at another system that does a great job of this, read our review of Aloe Care Health.

How Important Is Fall Detection?

Fall detection is another feature offered through the Lively Alert2 (Ultimate package only).

Falls among older adults are more common than many realize and can result in injury or even death. In less severe cases, slips and falls can still become a barrier to a person’s independence. Particularly dangerous is “the long lie,” a situation in which a person is unable to get up or call for help, resulting in the person lying on the ground for hours. The longer a person lies on the ground, the greater the complications to physical and emotional health that can occur. One study found that 30 percent of the incidences of older adults falling result in “long lies.”3

Because of the danger of falls, we believe that fall detection is something that older adults should include with their medical alert systems. With most systems, this feature is an add-on, usually costing between $5 and $10 per month. Similarly, GreatCall offers it only through the Ultimate package, which is $10 more expensive than the mid-range Preferred package.

Pro Tip: If transporting your GreatCall device in a purse or suitcase, be sure to turn off the fall detection feature. You can do this through the Lively App on your smartphone.

Fall detection is somewhat complicated with the Lively Wearable2 because of the device’s very nature. Many older adults choose a mobile alert device that can be worn on the wrist because they are less stigmatizing. As one health expert put it, the medical alert as a watch is a medical alert “makeover.” These devices are designed to look similar to Apple’s Smartwatch, and as such, convey an image of an individual who is tech-savvy, contemporary, and stylish. In short, medical alert “watches” do not look like medical devices.

However, the dilemma is that fall detection cannot be used on the Lively Wearable2 when it is worn on the wrist. In fact, fall detection becomes disabled. GreatCall is not alone in offering fall detection only with a lanyard. Most medical alert companies agree that fall detection is less effective on the wrist than it is when worn on a lanyard.

GreatCall Necklace

GreatCall Necklace

It is the reason that this watch-based system includes a lanyard (pictured above). The question then becomes: will you or your loved one actually wear the lanyard? Further, in order for fall detection to work effectively, it needs to be turned on all of the time. Obviously, no one can predict if or when they are going to fall. Yet, why purchase a watch if it needs to be worn as a lanyard for full protection?

Of course, every person and family needs to consider daily habits and what will work best for their situation.

We do recommend, if you or your loved one is at high-risk of falling, that you consider GreatCall’s all-in-one device, the Lively Mobile Plus, which includes fall detection and two-way talk.

Or for a similar system, check out our review of Philips Lifeline. Both their at-home and mobile systems offer fall detection. And here is another of our resources that you can refer to as you shop for a device with fall detection: Best Medical Alerts with Fall Detection.

Non-Rechargeable or Rechargeable Battery — Which Is Better?

Another difference in GreatCall’s approach is with batteries. While most medical alert companies supply a rechargeable battery, GreatCall provides its Wearable Alert2 with a non-rechargeable battery pre-installed in the watch as well as includes one replacement battery.

GreatCall - Extra Watch Battery

GreatCall – Extra Watch Battery

Because this device will be used frequently, and in some cases, a person’s life may even depend on it, working batteries are a big deal. So which type of battery makes more sense?

Let’s start with cost. The batteries that GreatCall supplies (CR2450) last up to four months, so between the two batteries, you will get up to eight months of battery power before needing to buy a replacement yourself. We did a quick check on Amazon to find the cost of a replacement — $3.25 for a single battery or $8.95 for a 20-pack. Seems reasonable!

On the other hand, replacing batteries can be a hassle. Our junk drawer is full of them — but we can never find the one we need RIGHT NOW.

You may prefer a product that has a rechargeable battery so that you don’t need to bother with going out and buying a new one when the old one dies (or digging desperately through your junk drawer). So this is something to consider.

The other thing we will warn you about is what should be an easy task — removing and replacing the lid to the battery case — was somewhat challenging for us. We’ve seen better designs. This task will definitely be challenging for someone with arthritis or fine motor difficulties, so we recommend that a caregiver or family member assist. The good news is that GreatCall Link, the company’s free caregivers app, will send low-battery level notifications to family members/caregivers who are signed up with the app.

GreatCall Battery Case

GreatCall Battery Case

On the other hand, the downside of the rechargeable battery is, well… remembering to recharge it. The rechargeable batteries that we’ve seen last anywhere from a single day (most common) to seven days or in a few cases up to 30 days. Often these systems supply an at-home wearable help button so that you will not go unprotected while the battery is charging.

If it doesn’t bother you to use multiple devices and you prefer a rechargeable battery, we recommend that you read our review of Medical Guardian. Though it will require remembering to charge the device (and remembering to wear the device after charging!), Medical Guardian provides a high-functioning mobile device both at home and while away.

In the end, it all comes down to personal preference.

Pro Tip: Clean and dry the device with warm water and a mild soap before replacing the battery on the Lively Wearable2. Also, note that the battery door has a special lubricant, so be sure not to wipe it off.

GreatCall Lively Pricing: Twelve Packages in All

That’s right, when you do the math, you will come up with 12 different
GreatCall packages to choose from.

But before we get in too deep with the packages, let’s compare the Lively Wearable2 to GreatCall’s three other mobile products: Jitterbug Smart2, Lively Flip, and Lively Mobile Plus. With four unique On-the-Go devices, you are probably wondering how they differ from one another. Well, for one thing, the up-front cost for the equipment fee varies. In addition, each one offers different features. And notice we said “offers.” The type of package that you choose also determines the features that the device comes with. (More on that coming up.) We’ve laid it all out for you in our GreatCall Lively pricing guide.

GreatCall Medical Alert On-the-Go Devices

Jitterbug Smart2 Lively Flip Lively Mobile Plus Lively Wearable2
Type of Device Smartphone Flip Phone All-in-One Watch
Equipment Fee $149.99 $99.99 $49.99 $49.99
Urgent Response ✔️ Included ✔️Included ✔️Included ✔️Included
Urgent Care ✔️Included ✔️Included ✔️Included ✔️Included
GreatCall Link ✔️Included ✔️Included ✔️Included ✔️Included
Brain Games ✔️Included ✔️Included ❌ Not Available ❌ Not Available
GreatCall Rides ✔️Included ✔️Included ❌ Not Available ❌ Not Available
Fall Detection ❌ Not Available ❌ Not Available ✔️Included ✔️Included
Personal Operator ✔️Included ✔️Included ❌ Not Available ❌ Not Available
Alexa Integration ✔️Included ✔️Included ❌ Not Available ❌ Not Available
Built-In Camera ✔️Included ✔️Included ❌ Not Available ❌ Not Available

If you want to do even more comparisons on prices and features, read our industry-wide comparative guide, Best Medical Alert Systems.

Now, let’s break it down even further. GreatCall offers three packages (Basic, Preferred, and Ultimate) for each of its products. Note that although the packages have the same names, they offer different features and prices. For example, the Lively Wearable2 Ultimate package includes fall detection, but the Lively Flip Ultimate package does not. Today, we are going to stick with The Lively Wearable2 so that you can compare the three packages.

The Lively Wearable2 Health and Safety Packages

Basic Preferred Ultimate
Price $24.99 $29.99 $39.99
Urgent Response ✔️Included ✔️Included ✔️Included
Urgent Care ❌Not Available ✔️Included ✔️Included
GreatCall Link ❌Not Available ✔️Included ✔️Included
Fall Detection ❌Not Available ❌Not Available ✔️Included

The monthly fees are not bad and definitely comparable to other mobile medical alert system prices.

One final note about cost — GreatCall does not charge any additional activation or shipping fees when you order the Lively Wearable2. Some of GreatCall’s other products/packages do require extra fees.

Two Ways to Save: AARP members are eligible to save $5 per month when they order the Lively Mobile Plus or Lively Wearable2. Also, you (and a friend) can earn an additional $25 credit through GreatCall’s Refer-a-Friend program.

You can use GreatCall as a watch or necklace

You can use GreatCall as a watch or necklace

Final Thoughts: Drawing Conclusions With GreatCall

We found several reasons to love the Lively Wearable2, including its affordability.

And did we mention that the response time is under 19 seconds? (Our average time was actually 17 seconds.) This stellar time makes it one of the industry leaders for fast and reliable emergency monitoring.

We would be remiss if we did not mention the importance of the caregiver capabilities that GreatCall provides. The GreatCall Link app is a bonus — we especially like the location detection for caregivers.

FYI: Expect to see the emergence of more technology to assist busy family caregivers as older adults continue to age. GreatCall is one of only a few medical alert companies that, so far, are meeting that demand.

Speaking of caregiving, we recognize that just talking to aging loved ones about medical alert devices can be the first hurdle to jump. Some older adults have personal reasons for resisting medical alert devices. If you are a caregiver, picking a good time to talk about using a medical alert device is important. For example, discussing it immediately after an injury or accident, when emotions are running high, is probably not the best time.4

Picking a device that is the right fit is also important. Some older adults may be sensitive to what they perceive as a stigma; they don’t want to wear something that announces that they are vulnerable or ill. In these situations, a slick-looking watch like GreatCall’s may be just the ticket.

Yet no system is perfect, and the Lively Wearable2 has a few shortcomings. As we see it, the lack of two-way talk on the device itself could be problematic as in the case of “Maria.” We also think that for those who are at a high risk of falling, this particular GreatCall device might not be the best fit due to its fall detection limitations (again, it does offer fall detection, but only when worn around the neck).

Finally, we would be wary of choosing this system for an older adult who has little experience with a smartphone. It does require a comfort level with the phone prior to adding a compatible medical alert device.

But for many others, the LivelyWearable2 could provide a great layer of safety and security, enabling older adults to live independently longer. At the end of the day, we’re really liking GreatCall’s watch for seniors.

Frequently Asked Questions

Where can I buy the battery that I need for the Lively Wearable2?

You can find the CR2450 at most pharmacies and hardware stores. You can also purchase the battery online.

Who are the doctors and nurses that I can consult with through Urgent Care?

Urgent Care works in partnership with FoneMed, a private company that provides telehealth nursing services. Physicians are contracted through MDLive.

How do caregivers access GreatCall Link, the caregivers’ app?

GreatCall Link can be downloaded, free of charge, from the App Store or Google Play.

What is GreatCall’s return policy?

GreatCall reimburses purchases that are returned in “like new” condition, if returned within 30 days of the date of purchase. Refunds are provided on equipment fees, activation fees, and charges on the first month of service. Shipping fees are nonrefundable, and you will be charged a $10 restocking fee.

Does GreatCall provide a warranty?

Yes, a one-year limited warranty comes with the purchase of your Lively Wearable2. Protection begins on the date of purchase.

Citations
SafeHome.org only uses high-quality sources to support the facts within our articles. Read our editorial guidelines to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. AARP.org. (2020, September 8). Older Adults Keep Pace on Tech Usage.
    https://www.aarp.org/research/topics/technology/info-2019/2020-technology-trends-older-americans.html

  2. The National Alliance for Caregiving. (2020, May). Caregiving in the U.S. 2020.
    https://www.caregiving.org/caregiving-in-the-us-2020/

  3. Journal of Geriatric Physical Therapy. (2015, October 1). Retrieved from National Center for Biotechnology Information. Fall Detection Devices and their Use with Older Adults: A Systematic Review.
    https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4087103/

  4. GreatCall.com. (2021). Talking to Aging Parents About Medical Alert Systems.
    https://www.greatcall.com/resources/caregivers/talking-to-aging-parents-about-medical-alert-systems

Reviewed By
Travis Goodreau
Expert Advisor
Travis is a retired Burglary Detective, having tallied 5,000+ burglary and theft cases throughout his career. He also served as an Arson Investigator, where he cracked the case of a serial arsonist, and made the arrest and prosecuted the would-be bomber of ABC-7 Studio in LA. We couldn’t be happier to have him as a Safety and Security Advisor. Learn more about Travis here
Written By
Jenny Wisniewski
Medical Alert System Expert
As SafeHome.org’s medical alert system expert, Jenny Wisniewski researches, tests, and reviews the best solutions to help seniors age in place. Her experience includes providing caregiving for her own Mother and regularly writing in the elder care consulting space. Jenny pays attention to the nuances in each alert system she reviews so that seniors and family members can find the best fit for their needs. In addition to elder care, Jenny also enjoys writing about travel, education, and the environment. And in her free time, she loves spending time outdoors with her family and golden doodle. Learn more about Jenny here

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