Jitterbug Phone

The most well known and popular senior cell phone is the Jitterbug. Read our Jitterbug review to see if this phone is right for you or your loved one.

SecureScore™: 8.0 /10
View Packages
Travis Goodreau https://www.safehome.org/security-advisors/travis-goodreau/
8.0 SecureScore™
How We Review
How We Review
Customer Service
Features & Technology
Ease Of Use

Jitterbug Phone Ratings

Jitterbug offers two specific types of phones designed to be easy to use and ideally suited for individuals who want a phone that’s easy to see, navigate, and manage. The Jitterbug Flip and Jitterbug Smart2 provide opportunities for those looking for a quality product at an affordable price. For those seeking a true smartphone, the Jitterbug Smart2 is the route to go. For those who simply want enhanced communication and a simple layout, the Flip is an excellent option.

  • Both phones are designed to be easy to use, ideal for seniors
  • Larger buttons, screen images make it easy to see
  • Simple menu features to make navigation easier
  • Voice typing is available
  • Long lasting batteries
  • Smart2 features health and safety services

  • Though the Smart2 features a solid camera, the Flip’s camera is a 2.0 megapixel
  • Smart2 offers internet connectivity, but a slower connection


The Jitterbug Smart2 is an upgraded version with better navigation and easy-to-use design, ideal for seniors or those who need larger numbers and a brighter screen. It comes packed with many of the features the best smartphones offer but makes the use of the phone easier to manage than other versions. The Jitterbug Flip is designed to be even simpler with a flip-style design, big numbers, and a bright screen. It is not a smartphone, which is one of the reasons so many people seek out this particular version. Both phones can be a good investment. The Jitterbug Flip is priced at $99.99 at regular price plus a monthly price. The Jitterbug Smart2 is priced at $149 at full price with a monthly subscription necessary.

Features and Technology

Both phones offer a number of features to help users to remain connected 24/7. The biggest difference in the phones is their internet connectivity. Both also offer features to enhance their use and keep users safe. Take a closer look at the main features and technology updates.

5Star Urgent Response

Both phones feature 5Star Urgent Response. This is a simple button that can be pressed when there is a safety or health risk. It allows for immediate connection to emergency assistance and provides 24/7 protection for seniors. It connects users to a highly-trained professional to evaluate the situation and send the proper help immediately.

Voice Typing

The Jitterbug Smart2 features voice typing, which allows for users to text with ease. This is an easy way to manage communication without having to use an onboard screen.

Sound Quality

Both phones feature good audio sound. The Flip specifically offers stronger speakers which allow for clear, loud conversations over the phone. There’s no need to yell when making a call. It also offers a speakerphone that is just as powerful to create hands-free conversations.


The Smart2 was recently upgraded to include a simple menu and navigation system. This allows phone users to easily move the tools to find the information they need. The Flip offers simple yes/no buttons to make navigating very easy. It also features a built-in flashlight and magnifier.


Both phones feature a camera, with the Jitterbug Flip offering a 2.0 megapixel camera. However, the Smart2 offers a 13-megapixel camera with incredible quality. It features an LED flash to make picture-taking easy and direct.

Ease of Use

Though the Jitterbug Smart2 is a bit slower in terms of internet connectivity compared to other smartphones, it is very reliable and easy to use. Both phones feature large buttons, bright screens, and loudspeakers to make them easy to use. For the senior who needs a smartphone but wants simplistic design, the Smart2 works very well.

Customer Service

Customer service from Jitterbug tends to be good or better. Consumers report they’ve received fast response time. And, customer service is fully US-based, making communication easy. Some users report having difficulty with customer service when needing repairs or replacement phones. The company behind the phone, GreatCall, has an A+ rating with the Better Business Bureau.


Both phones are affordable. Monthly fees for access also apply. Individuals can choose a package fitting to their needs with monthly minutes and text options or plans just for talking and texting. There are no annual contracts and no cancelation fees. The Jitterbug Smart2 is regularly priced at $149.99 while the Jitterbug Flip is regularly priced at $99.99. (Special pricing may be available.) Consumers then need to purchase the GreatCall plan. Just like any type of cell phone service, there is an equipment and monthly service fee. However, the GreatCall plan is very affordable with Talk and Text rate plans costing as little as $14.99 per month for 200 minutes or as much as $49.99 per month for unlimited talk and text. The Health & Safety Packages are available for as low as $19.99 a month.

Data Plans

Jitterbug Data PlansMonthly Cost
40 MB$2.49/mo.
100 MB$5.00/mo.
200 MB$10.00/mo.
500 MB$15.00/mo.
1 GB$20.00/mo.
2.5 GB$30.00/mo.

Minutes Plans

Jitterbug Call PlansMonthly Cost
200 Minutes$14.99/mo.
600 Minutes$19.99/mo.
1500 Minutes$29.99/mo.
3000 Minutes$39.99/mo.
Unlimited Talk & Text$49.99/mo.

Text Message Plans

Jitterbug Text PlansMonthly Cost
0 Texts$0/mo.
300 Texts$3.00/mo.
700 Texts$6.00/mo.
1250 Texts$10.00/mo.
2500 Texts$15.00/mo.
Unlimited Talk & Text$49.99/mo.


Jitterbug Extra PlansMonthly Cost
Check-In Calls$4.00/mo.
Wellness Call$4.00/mo.
Handset Replacement$4.00/mo.
Urgent Care$4.00/mo.

Health & Safety Package

Medical Alert PlansMonthly Cost


Here’s a closer look at the equipment provided with your purchase.

Jitterbug Flip

The Jitterbug Flip is about palm size. It features 1,780 mAh battery capacity using lithium-ion. Additionally, it comes with one gigabit of memory built into it with a storage capacity of 1,000 or more photos, 50 texts, and 200 contacts. The internal display is 3.2 inches while the external display is 1.44 inches. Its camera is a 2.0 MP with flash. The phone offers GPS and Bluetooth connectivity. It has a hearing aid compatibility rating of M4/T4. It comes with a pre-installed battery, charging dock, USB cable, and wall charger.

Jitterbug Flip EquipmentCostType
Jitterbug Flip (Red)$99.99Flip Phone
Jitterbug Flip (Graphite)$99.99Flip Phone
Extra Charging Dock$24.99Charger
Travel Wall Charger$19.99Charger
Car Charger$24.99Charger
Holster Case$19.99Case
Extra Battery$19.99Battery
Bluetooth Headset$49.99Headset

Jitterbug Smart2

This phone weighs 5.57 ounces. It comes with a 13.0 MP and auto-focus flash camera as its main camera and a secondary, 5.0 MP flash camera on the front. Its display is 5.5 inches offering 720 by 1280 px and capacitive touchscreen technology. The battery is a lithium-ion, 3,000 mAh capacity battery. The phone has a front-facing speakerphone and M4/T4 hearing aid compatibility. It includes GPS, Wi-Fi, and Bluetooth connectivity. It comes with a headset jack, USB cable, and wall charger.

Jitterbug Smartphone EquipmentCostType
Jitterbug Smart2$149.99Smartphone
Extra Wall Charger$19.99Charger
Car Charger$24.99Charger
Glass Screen Protector$9.99Screen Protection
Wallet Folio Case$24.99Phone Case
Gel Case (Red)$19.99Phone Case
Gel Case (Blue)$19.99Phone Case
Bluetooth Headset$49.99Headset


Those who are looking for an ideal phone for a senior who may need a supportive service for emergencies will find the options from Jitterbug to be ideal. Numerous plan options exist to allow customization in terms of price. And, users can also bring over their existing phone number to the plan. Customer service is reliable, too.

The Jitterbug Smart2 is easy to use for a smartphone, though a bit slower than other models. However, for those who want a simple, easy-to-use flip phone the Jitterbug Flip is a low-cost, simple phone to use. It provides the familiarity that many phone users are looking for in a non-smartphone. Seniors with no experience with a smartphone, though, can still benefit from the Smart2’s features and simple design.

Reviewed By
Travis Goodreau
Safety and Security Advisor
Travis is a retired Burglary Detective, having tallied 5,000+ burglary and theft cases throughout his career. He also served as an Arson Investigator, where he cracked the case of a serial arsonist, and made the arrest and prosecuted the would-be bomber of ABC-7 Studio in LA. We couldn’t be happier to have him as a Safety and Security Advisor. Learn more about Travis here
Written By
Andrew Garcia
Lead Security Editor
As Lead Security Editor, Andrew strategically guides SafeHome and the resources we publish. He holds a BA in business, and has 10+ years of experience in content development. Today, Andrew edits and publishes articles, guides, and other resources to meet our rigorous standards. Learn more about Andrew here

We've made it easy to choose a medical alert system!

Answer 5 simple questions and we'll recommend the system that is right for you.

Start Quiz


  1. Avatar Gary Sprunger says:

    Can the app for my wife’s hearing aides be downloaded?

    1. Andrew Garcia Andrew Garcia says:

      The Jitterbug Smart2 should be able to download apps, yes. It’s a smartphone designed for apps, while the Jitterbug Flip is not.

  2. Avatar carolyn wright says:

    what is the monthly rate for the jitterbug 2 smart phone

    1. Andrew Garcia Andrew Garcia says:

      Hi Carolyn,
      That depends on which plan you purchase. The Jitterbug 2 minutes plans range from $14.99 a month for 250 minutes to to $39.99 for unlimited talk and text. There are also separate text and data plans available if you want to go that route.

  3. Avatar Susie Meg says:

    Can numbers be pre-entered into the flip phone for speed-dialing? If yes, how many

    1. Andrew Garcia Andrew Garcia says:

      Hi Susie,
      Yes, you can add contacts to your phone. There’s also Voice Dial for a hands-free option.

  4. Avatar B Wakefield says:

    Can you block unwanted phone numbers on the Smart2 Jitterbug?
    Is there a call log? (Calls made. Calls received. Missed calls.)

    1. Andrew Garcia Andrew Garcia says:

      Hi B,
      Unfortunately, you can’t block numbers on Jitterbug, only ignore them.

  5. Avatar Karen Petroski says:

    Can I have Virtual Visits with my doctors?

    1. Andrew Garcia Andrew Garcia says:

      Hi Karen,
      Jitterbug has features that can provide some medical assistance, but not a virtual visit with your specific doctor.

  6. Avatar Dale J. says:

    Do you use verizon cells? If not what site provider are you using?

    1. Andrew Garcia Andrew Garcia says:

      Hi Dale,
      Jitterbug uses the Verizon wireless network.

  7. Avatar Lorie says:

    Can you import your current cell number to a JitterBug

    1. Andrew Garcia Andrew Garcia says:

      Hi Lorie,
      Yes, you can transfer your cell number to JitterBug in most situations. Your carrier can help you do that.

  8. Avatar jerry PLOUFF says:

    is there a plan for two phones [husband & wife] ?

    1. Andrew Garcia Andrew Garcia says:

      Hi Jerry,
      You’ll need to get separate plans for you and your wife.

  9. Avatar jerry PLOUFF says:

    With the great call plan, can we also use the wife,s android smart phone ?

    1. Andrew Garcia Andrew Garcia says:

      Hi Jerry,
      No, you have to use the Great Call equipment.

  10. Avatar GERALD PLOUFF says:

    do you offer two lines with the jitterbug?

    1. Andrew Garcia Andrew Garcia says:

      Hi Gerald,
      You can get more than one phone, yes.

  11. Avatar Lauren Simer says:

    The sound quality on the flip phone for outbound calling is abysmal. Noone could understand my husband when he called. Apparently it is a known issue with this model. We have been longtime customers of Jitterbug and it seems as tho they have strayed from their original mission.

  12. Avatar Clint Hyer says:

    We have a Jitterbug Smart Phone. Is there any reason to upgrade to a Jitterbug Smart Phone 2?

    1. Avatar Andrew Garcia says:

      Hi Clint,

      The Jitterbug Smart2 has more storage and weighs less. So it’s really a matter of personal preference.

  13. Avatar CAROL says:

    Do the unused minutes carry over monthly?

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.