We’re big fans of how Vivint is shaking up the home security market. Their smart alarm systems rank as one of our top 3 favorites, and we recently took their security cameras for a test drive. To keep things simple, Vivint only offers three cameras: the Ping indoor camera, the Outdoor camera, and the Doorbell Camera Pro.
Right away we were impressed by the 4K resolution and the smart home integrations. And the devices look great, too. That’s the thing with Vivint — they design their products for both form and function. In our experience, the cameras were highly-intuitive and loaded with features. We don’t typically see this in the industry.
Of course, Vivint security cameras aren’t perfect. To use the cameras you have to have Vivint monitoring in-place, which isn’t cheap. And the cameras themselves will set you back a pretty penny. So if you’re considering Vivint cameras to protect your home and family, you’ll want to read about our full experience with the products — the good and the bad. It’s all right here!
Vivint cameras aren’t cheap, but the way we see it, nothing worth having is ever cheap. These security cameras are right up there in price with Nest Cams and some of Ring’s top-of-the-line cameras.
The Vivint Ping Indoor Camera costs $199.99, the Outdoor Camera Pro jumps to $399.99, and Vivint’s Doorbell Camera Pro runs $249.99.
We liked having the choice of buying the cameras separately, or as part of a home security bundle kit. For instance, Vivint’s Video Security package includes all three cameras plus a Sky Control Starter Kit that links all of your smart devices into one network. This system costs $1379.95, or $23 per month.
If you’re serious about getting Vivint cameras, you’ll want to discuss the different options and available packages with a Vivint sales specialist (they don’t bite). In the meantime, here are the Vivint prices you can expect:
|Vivint Cams||Camera Type||Key Features||Price|
|Ping Camera||Indoor||– 1080p HD resolution|
– Two-way “press to talk,”
– Instant alerts
– Three high-powered LEDs for night vision
|Outdoor Pro||Outdoor||– 4K resolution|
– Motion-triggered clips
– Facial recognition
– Excellent sound with two-way talk
– Proactive deterrents (lights and siren)
|Doorbell Camera Pro||Video Doorbell||– 180-degree field of vision|
– Proactive deterrents
– Infrared night vision
– Sleek and modern design
Keep in mind these aren’t your run-of-the-mill budget security cameras like the $29 cams that Zmodo sells. Instead, they are meant for folks who value premium products and have the budget to back it up. With that said, Vivint does offer a pretty attractive zero-percent financing option, which spreads the cost over 5 years.
FYI: Vivint offers a 60-month, interest-free financing option. This means you’ll only pay between $3-$6 per month per camera, depending on the model you choose.
Strap in — we have lots of cloud to cover, if you will. Once we purchased the cameras, our Vivint rep asked if we wanted to have our cameras monitored by their professional monitoring center. To do so, we would have to upgrade our Vivint monitoring package from $29.99 per month to $59.99 per month for 24/7 video monitoring. Needless to say, that was a hard pass for us.
Sure, $59.99 per month is the going rate — and similar to ADT’s prices — for around-the-clock video protection. But we’d rather self-monitor our Vivint cameras using a cloud video storage subscription for only $5 per month per camera. Besides, we’re already acquainted with Vivint’s monitoring (we’ve tested their home security systems), and we can say that it’s top-notch with fast response.
So… on top of the camera prices, just note that you’ll have to pay $39.99 per month for home security monitoring, plus $5 per camera for 14 days of cloud storage. We think Vivint’s cloud storage subscription compares well to Arlo’s plans.
Did You Know: To sign up with Vivint, you’ll need to sign a 5-year contract, which is one of the lengthiest contracts we’ve seen in the industry. In other words, be prepared to be buddy-buddy with Vivint for the long haul.
Your final option is Vivint Playback DVR. This requires that you purchase a Vivint Smart Drive for $249, and gives you 1 terabyte (TB) of local storage and 30 days of continuous recording (DVR) on up to four cameras. From what we’ve seen, this is on-par with DVR systems that cost $1,000-$3,000 or more. So $249 isn’t so bad! Vivint Playback DVR allows you to playback any activity that occurred within the past 30 days in and around your home. We hope to see more options like this in the industry.
Vivint is one of the few brands that still requires professional installation. Thankfully, they offer same-day installation in many cases, and we found their techs to be highly-trained and friendly. Note that Vivint might charge upwards of $100 or more for installation, but in most cases they waive the installation fee. In our years of experience with Vivint, we’ve never had to pay for installs.
Keep in mind that with some of the best camera companies — like Blink and Lorex — you can install your own system within minutes. There’s no need to wait around for a visit from a technician. We prefer DIY installation, but we also see the value in having a professional do it right. Also, Vivint’s systems are better connected and more advanced than your typical DIY system, so we think you’ll like having a technician in your home showing you the ropes.
We put all three of Vivint’s cameras through our testing process — the Ping Indoor Camera, the Outdoor Pro Camera, and the Doorbell Camera Pro. Keep reading to learn about our hands-on experience with each of these products.
Vivint bills their Ping Indoor Camera as the first two-way indoor camera to hit the market.1 Like most security cameras today, we were able to access and control the device using our smartphone. And we have to say, it’s quite the experience using the award-winning Vivint app.
We received instant activity alerts and could open the app to view live video. The 10x zoom feature was a nice touch, as it allowed us to get up-close-and-personal with literally anything in the frame. So if you’re looking to keep an eye on your kids, pets, or even your nanny, the Ping does it in style. Note that it also has 1080p HD video and night vision.
FYI: Each state has different laws when it comes to recording other people in your house.2 So it’s wise to check with your jurisdiction before you record nannies, contractors, and other service providers in your home.
Another unique feature of the Ping camera is the “press to talk” button. When we were away from home and one of our teens wanted to talk, all they had to do was press a button to connect. We’d get the alert on our smartphone and could speak directly through our phone into the camera. Pretty slick.
Note, however, that the Ping doesn’t offer 4K resolution like the Vivint Outdoor Camera Pro. It also doesn’t have the motion-tracking pan-and-tilt feature we’re starting to see with indoor cameras. But these gripes or ours are fairly minor. Overall, we really like this camera. So if you have the budget to work with ($199 isn’t cheap), we think it’s a safe bet. It actually reminded us of the Nest Cam Indoor, only pricier.
If you’re anything like us, you appreciate good looking hardware. Well, Vivint’s Outdoor Camera Pro sports a pretty handsome two-tone design. Next to Kuna’s outdoor cameras, we think Vivint is the next best-looking outdoor cam on the market. But looks aside, the camera performs great, too.
The Vivint Outdoor Camera Pro comes with a 4K sensor with HDR — so we were able to see ultra-sharp detail that beats 1080p HD resolution.3 Arlo and Reolink are two other brands that offer 4K video, but not many security companies offer it yet.
Another nice feature of Vivint’s outdoor camera is the proactive deterrents and package detection suite of features called Smart Sentry. The camera has a built-in 85dB siren and a loud speaker to scare off would-be intruders. And we were pleasantly surprised by the audio quality when trying out the two-way talk. In fact, at one point, we were able to make out bits of a conversation taking place across our street!
Unfortunately, though, we experienced less-than-stellar results with Vivint’s facial recognition feature. While our camera was able to distinguish between people and passing cars, it wasn’t great at picking up our faces with accuracy. Our only other complaint is the price. For $399, you have to really be committed to protecting your home.
Did You Know: Vivint Smart Home won the 2020 IoT Breakthrough Award for Innovative Outdoor Camera. The Outdoor Camera Pro was also named the “Connected Home Security Product of the Year.”4
Vivint’s doorbell camera did a fine job protecting our entryway. We found it to be similar to the Ring Video Doorbell Pro, but it also features the same Smart Sentry deterrents as Vivint’s outdoor camera (lights, sirens, the whole bit). Note that the newest generation also offers 1080p HDR. At $249, it’s a bit expensive, but we’ve come to expect it with Vivint (remember, you get what you pay for). To learn more about the Doorbell Camera Pro, check out our full review of the product.
Customer service matters to us, and it should matter to you, too. So it’s worth mentioning that Vivint has had its fair share of issues in the past. People used to complain of their shady door-to-door sales tactics.5 But that’s all water under the bridge. Today the company gets pretty high marks from its users.
In our research, we found that customers are pleased with Vivint’s professional installation service, their around-the-clock tech support, and their fast response times. If users are unhappy today, it’s usually because of Vivint’s contract renewals. But all things considered, we think Vivint makes the grade when it comes to customer service.
Vivint is more than just a camera system — it’s a full-on smart home security platform. The company offers products across several different categories, and everything seamlessly connects to one central hub. So keep an eye out for Vivint’s burglary detection equipment, smart locks, garage door controls, smoke alarms, environmental sensors, and the list goes on. From what we’ve seen, there’s no shortage of gizmos & gadgets. Just remember to bring your billfold — as the equipment is pricey compared to the competition.
There’s a lot we can appreciate about Vivint. Their indoor and outdoor cameras are ultra-high-tech, while still being easy to use on a day-to-day basis. We enjoyed 4K video quality while using the outdoor camera, and the indoor camera’s press-to-talk feature really impressed us.
If you already have a Vivint home automation system in place, or you’re seriously considering buying a Vivint security package soon, then we think the cameras are worth the price.
With that said, we wouldn’t recommend Vivint cameras if you’re not already in contract with the company. We’d sooner recommend going with a-la-carte options from Ring or Nest — two companies that offer high-quality security cameras that won’t break the bank.
Yes, Vivint requires a 5-year contract unless you purchase your equipment up-front.
The Vivint Ping Indoor Camera offers 1080p HD resolution, while the Outdoor Camera Pro has 4K HDR.
Vivint requires professional installation for all of their equipment. Keep in mind that these are not DIY kits.
Yes, the company offers 14 days of cloud storage for $5 per month per camera. Alternatively, you could purchase a Smart Drive for $249 to access Vivint Playback DVR for 30-days of continuous recording.
Yes, Vivint cameras work with Amazon Alexa and Google Assistant for hands-free voice control.
Vivint.com. (2020). Home Security Provider.
Patrick, W. L. JD, Ph.D. (2019, August 25). Living on Video: When Can You Record Guests in Your Home? Psychology.com.
HelloTech.com. (2019, October 8). 4K vs 1080p: Is an Ultra HD TV Worth the Splurge?
Businesswire.com. (2020, January 7). Vivint Smart Home Wins 2020 IoT Breakthrough Award for Innovative Outdoor Camera.
Newschannel10.com. (2015, July 16). Residents says Vivint Security salesmen are lying in sales tactics