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Deep Sentinel Review

Proactive home security systems driven by cutting-edge, AI-based technology

Last Updated On: June 22, 2019
SecureScore™: 7.1/10
View Packages
7.1 SecureScore™
Customer Service
7.3
Value
6.4
Equipment
7.0
Features & Technology
7.2
Ease Of Use
7.7

Deep Sentinel Ratings

Deep Sentinel brings predictive artificial intelligence, human intervention, and a proactive security approach together in this system. While it has a high-end price, the innovations make it more than worth it.

PROS
  • 24/7 human surveillance
  • Proactively addresses crime
  • No false alarms
  • Maintains your privacy
  • Locally processed artificial intelligence

CONS
  • High-end price
  • Lack of smart home integration
  • No door or window sensors

Overview

Deep Sentinel is taking a high-tech approach to some of the frustrating problems that other home security systems have. The CEO and Cofounder, David Selinger, started developing Deep Sentinel after seeing an opportunity in the market for an AI-based system. His earlier ventures include Redfin and RichRelevance. Before he began his path of entrepreneurship, he was involved in R&D at Amazon.

Deep Sentinel’s investors are also worth noting. Jeff Bezos, founder, chairman and CEO of Amazon is one of the lead investors on the project. Jason Pressman, the managing director at Shasta Ventures, was previously the Vice President of Strategy and Operations at Walmart.com. He’s involved in many innovative companies as a board member, such as CloudPassage and NextDoor.

Deep Sentinel combines predictive artificial intelligence technology with highly trained human staff to speed up response time, end false alarms and maintain the homeowner’s privacy. One of the biggest differences between Deep Sentinel and other home security systems is that Deep Sentinel is proactive about its alerts. It can recognize the potential for a crime in progress and responses accordingly, rather than reacting after a criminal has started the process of breaking into your home or stealing your packages.

Features & Technology

24/7 Human Surveillance Combined with Predictive AI

The stand out feature of Deep Sentinel is the way that it uses locally processed video, runs it through a predictive AI technology and then brings in human intervention if necessary. The combination of man and machine eliminates the potential for false alarms in all situations. Although the video had practically no lag, we did find the resolution to be lower quality than some of the major competitors.

Real-Time Intervention

This technology makes it possible to proactively activate when a crime may be underway, giving the agents time to intervene in real-time.

Fast Response Time

Once the surveillance agents determine that there is a crime in progress, it takes them only 30 seconds to reach police. Since they have eyes on the location and training in reporting the crime, their calls are considered verified and are a high priority.

Privacy-Centric

Deep Sentinel takes several steps to protect your privacy while keeping your home safe. This system doesn’t put any cameras in your home, so you can’t be recorded going about your daily activity inside. The agents only have access to the live stream while an incident is ongoing, and their ability to access your video cameras is monitored by the company.

Covers Your Entire Property

Deep Sentinel uses a proximity protection method, which covers up to your property boundary to ensure no one is getting into your home or going unnoticed.

Designed by Police

The Deep Sentinel team consulted with more than 50 police departments to develop their security system and service. Not only do they ensure a fast response time, but they also limit the potential danger for emergency responders arriving on the scene.

Companion App

You can access a full log of the surveillance agent activities, so you always know when your cameras were accessed. If company is coming over, you use this app to turn on Privacy Mode.

Local Storage for Audio and Video

The Intelligent Hub stores the audio and video streams locally, so it isn’t transmitted over the Internet into the cloud. Your data doesn’t leave the house, which helps keep it safe and private.

Ease of Use

Deep Sentinel primarily functions without your direct interaction. The cameras activate automatically, and the surveillance agents handle most of the process. The companion app for this home security system has a user-friendly design. Set up instructions are also found through the app, which may be a downside for those expecting installation instructions in the box.

Customer Service

Customer service for Deep Sentinel is handled by highly trained surveillance agents who work alongside the powerful AI technology. They identify potential criminal activity, assess whether a police response is needed, and actively use measures to prevent crime from happening.

The surveillance agents have a strict set of procedures that they follow to ensure that they avoid false alarms. They take several approaches, depending on the situation:

  • Dismissal: The activity detected was not criminal.
  • Continue to observe: The activity may end up being criminal and the agent wants to keep watching the stream.
  • Trust but verify: It’s unlikely that the person caught on the feed has criminal intent, but the agent uses two-way communication to say hello and verify why they’re there. If the person is suspicious or the agent isn’t sure that they’re a trusted individual, they can quickly reach out to you to verify someone’s identity.
  • Criminal intent: The agent tells the person to stop, uses sirens and escalates to the police if necessary. The time from detecting criminal intent to letting the police know about a crime in progress is 30 seconds. The surveillance agent supplies extensive information to the police dispatcher, such as what’s going on, the location of the activity, and how many people are involved. They stay on the line with the police throughout this process so they can provide up to the second details about the crime that’s underway.

One reason for the excellent customer service and emergency response from surveillance agents is that they go through a thorough, on-going training program. Everything that they learn is designed to improve their response time and their ability to recognize crimes before they start. They also learn how to best describe suspects to the police, in order to help them get apprehended. Surveillance agents use APCO standards for communicating this information.

Value

Deep Sentinel sits at the high-end price range for home security systems, with the starter package retailing for $399. This includes 3 outdoor HD cameras, 1 Hub, 4 rechargeable lithium ion batteries, 3 wall mounts, 1 yard sign and decals. You also pay for a monthly surveillance subscription, which is $49.99 per month and has a required one-year commitment.

While the price is on the high-end, you’re getting far more than what you paid for. This high-tech home security system and surveillance service uses predictive AI to set itself apart from the competition.

If you’re unhappy with your purchase, you have 30 days to return the products.

Equipment

The primary equipment that you need for your system to operate is the hub and the cameras. Since Deep Sentinel is designed to pick up potential criminals long before they get into your home, the cameras are solely for outdoor use. One of the goals of the Deep Sentinel system is to maintain your privacy and using proximity protection is a good way of accomplishing this.

The cameras are weatherproof and have 1080P HD resolution. A maximum of 4 cameras are supported. They’re only on when a potential crime is detected. If the surveillance agents determine that a crime is not in progress, then they dismiss the stream. All live streaming is monitored to ensure that your privacy is maintained. It turns on and starts recording in under 250 milliseconds when it needs to. The night vision infrared LEDs can detect motion up to 35 feet away, and a 130-degree view captures a wide area. Motion detection is time stamped in the app and also includes confirmation that the motion was viewed by a surveillance agent.

Each camera has two-way professional quality audio and a battery that lasts up to 9 months per charge. The charging station is built directly into the home security system hub, so you always have batteries available. The cameras are wireless and only need you to screw in a single screw on the camera mount. The cameras aren’t easy to miss, with circular lights over the speaker, this helps to deter any potential break-ins.

The Intelligent Hub uses local storage and processing power for your privacy and to avoid delays due to using a cloud-based connection. You get 4 GB of RAM and 64 GB of ultra-flash memory storage built-in to this device. Other security systems on the market use processors that are located at a data center that the company controls. When your data travels through the cloud, you may be uncertain whether it’s truly private. Also, not relying on the internet means that the system will work even with a power outage. With on-site processing, your video is analyzed at 10 frames per second, and it can store up to six months of footage. AI technology can tell the difference between suspicious activity and everyday activity.

No window or door sensors are included at this time, which is something that we were hoping to find in the Deep Sentinel equipment package.

Summary

Deep Sentinel leverages artificial intelligence and highly skilled human surveillance agents to eliminate false alarms and address many issues with traditional home security systems.

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2 Comments

  1. Philip L Franckel says:

    I would be interested in a model that is hardwired for power. I don’t want to have to climb up a ladder twice a year to change the batteries on several units. Worse, would be having to change the batteries during winter with snow on the ground.

    1. Robert K says:

      Agreed. This is a very good start to better security.

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