Deep Sentinel Review

Proactive home security systems driven by cutting-edge, AI-based technology

SecureScore™: 7.9 /10
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Travis Goodreau https://www.safehome.org/security-advisors/travis-goodreau/
7.9 SecureScore™
How We Review
How We Review
Customer Service
8.1
Value
7.2
Equipment
8.9
Features & Technology
7.4
Ease Of Use
7.9
SecureScore™
7.9

We’ve always thought a force field would be the ideal way to protect a home from intruders. So when we first heard about Deep Sentinel a few years ago, our ears perked right up. Their home security systems are, well, different than anything you’ve ever seen. That is, they have real human guards watching over your home in real-time.

Deep Sentinel doesn’t use entry sensors to protect your doors and windows. Instead, they take a proactive approach by putting an intelligent perimeter around your home. Spoiler alert: this “perimeter” isn’t exactly an impenetrable force field made of particles and plasma. Rather, it’s a combination of HD cameras, artificial intelligence, and human intervention. Don’t worry, we’ll break it down and show you exactly how it works.

Did You Know: More home security companies are using artificial intelligence technology to reduce false alarms and improve average response times.

We installed Deep Sentinel around our home to test it out. The prospect of having real guards watching our cameras, ready at a moment’s notice to intervene, sounded great to us. Also, if there is a break-in, Deep Sentinel promises to engage law enforcement faster than any other company. That’s a big promise! But…is it true? Let’s find out!

PROS
  • 24-7 Human Surveillance
  • 1080p HD Cameras
  • Night Vision
  • Two-Way Talk
  • Proactively Deters Criminals
  • Zero False Alarms
  • Privacy Controls
  • Localized Artificial Intelligence

CONS
  • Pricey Monitoring Plans
  • Lacking Smart Home Integrations
  • Missing Door and Window Sensors
  • Limited Package Options
  • High-Speed Internet Required

A Look at Deep Sentinel Pricing

We must say, if you’re just dabbling in home security, this system probably isn’t for you. It’s also not the best fit for cash-strapped consumers. Over the years, we’ve found that cutting-edge technology comes at a price. And Deep Sentinel packs a serious punch when it comes to cutting-edge features and technology. Here’s what you need to know for pricing.
Deep Sentinel 3-Cam SystemFirst, there’s the upfront equipment cost. Deep Sentinel’s 1-Cam Kit costs $399, which puts “guards on duty” at your front door. They also sell a 3-Cam Kit for $699 and a 6-Cam Kit for $1,149. Each kit comes with a smart hub and a local AI processor. If you live in a large home, you can build a custom kit and easily spend thousands of dollars on a more robust system. Now, $399 for a single camera isn’t unheard of, as the Nest Cam IQ is equivalent in cost, and the Ring Video Doorbell Elite weighs in at a whopping $499.1 So, the equipment won’t necessarily drain your wallet; it’s the monitoring.

FYI: Deep Sentinel’s monthly monitoring prices are not fixed. Instead, they increase with each additional camera added to the system.

Alright, maybe “drain the wallet” is a bit dramatic. But starting at $60 per month and ranging up to $160 per month (or more!), Deep Sentinel monitoring is expensive compared to other systems we’ve seen and tested. But again, we haven’t seen a system like Deep Sentinel before. While it’s not cheap, you will have real human guards watching your home around-the-clock. And for all we know, that might be exactly what you’re looking for! When the dust settles, expect to pay at least $100 per month to protect your home with Deep Sentinel. Still, this setup is much cheaper than installing and monitoring a private surveillance system around your home (which can cost thousands per month!).

A Quick Overview of Deep Sentinel’s History

Deep Sentinel’s head honcho, David Selinger, launched the company after his neighbor was held at gunpoint in her own home.2 She had a traditional home security system, but it wasn’t enough. So Selinger saw a need for a preemptive, AI-based system, supported by human guards. From his perspective, celebrities and professional athletes were already using this type of home protection for years, and he wanted to make the same technology more affordable and accessible for the average person.

Before Selinger co-founded Deep Sentinel with Winston Chen, he was involved in R&D at Amazon. This background shows us that innovation is at the core of Deep Sentinel. The company’s headquarters and surveillance center are also both located in Pleasanton, CA. Tapping into his history at Amazon, Selinger secured Jeff Bezos, the richest man in the world, as the lead investor for Deep Sentinel.3 So, the company has some deep pockets. But what do these details say about their security systems and how they perform? Let’s have a look!

Our Experience With Deep Sentinel

The Sign-Up Process

Sign-up went smoothly overall. We selected a camera kit (see below), and then we set up our address and billing. The company offers a 30-day, money-back guarantee, so that took some of the edge off of our purchase.4 However, we did have to sign a contract for this system, which we didn’t love. After the one-year contract, you can cancel your service at any time. Don’t forget your sign-up date, though, because your plan will renew automatically, so you don’t lose protection (and they don’t lose money!).

The System We Chose

We went with the Deep Sentinel Starter 3-Cam Kit, which is their recommended package. It costs $699 and includes three wireless cameras, one smart hub with an AI processor, and camera mounts. We chose this kit because the alternatives — the 1-Cam Kit for $399 and the 6-Cam Kit for $1,149 — had either too few cameras or too many cameras for our needs (or so we thought). You also have the choice of building a custom system with the exact number of cameras you desire.

Deep Sentinel Starter 3-Cam Kit

Our Deep Sentinel Starter 3-Cam Kit

Again, it’s hard to overstate just how pricey this system can be. Our kit is a “starter” kit, and it still cost us 700 — and that’s before factoring in the monitoring costs. The 24-7 monitoring fees for our 3-Cam Kit runs $100 per month, and the 6-Camera Kit costs $160 per month for “executive-level protection.” That said, we felt much better when we remembered that real “sentinels” would be standing watch over our home (at least virtually) day and night, rain or shine.

Pro Tip: If you go with Deep Sentinel, we recommend getting the 3-Cam Kit and then purchasing at least one additional camera. We found that three cameras weren’t enough to secure our home, as most homes have four sides…

Installation

We were excited to see how the system performed in real-life scenarios. So once our kit arrived, we unboxed it and had it up-and-running in about 40 minutes. The longest part (after putting the cameras up) is configuring the Protection Zones, as seen below. There are instructions in the box, but the easiest way to install everything is by following the step-by-step guide in the Deep Sentinel app.5

Deep Sentinel App System Configuration

Setting up the SafeHome.org Deep Sentinel system

First, we plugged in the smart hub in our living room. Then, we put batteries in the cameras, pressed the buttons on the back of the cameras to connect them to the hub, and mounted the cams into position. Mounting the cameras wasn’t hard, but it did require a screwdriver for the one-screw mounts. All in all, the installation was fast and fairly easy like other DIY systems we’ve tested.

Keep in mind the placement of your cameras. Deep Sentinel offers advice here, but we also recommend considering the layout of your property when setting up your cameras. Nobody knows your home better than you! (That’s our hope anyway.) Finally, you’ll want to mount your farthest camera within 100 feet from the hub, so just remember that as you select your camera locations.

How It Works

Deep Sentinel is fairly simple to use, but it’s definitely not the easiest system that we’ve been around. There’s no keypad like other traditional home security systems. But every camera kit includes the Deep Sentinel mobile app, which is nice. We were able to access the live video feed and control our cameras remotely through our smartphone.

Deep Sentinel Camera Red Ring

Deep Sentinel Camera – “Red Ring” Enabled

As far as the cameras go, you’ll know they’re working by the “red ring.” That is, a red ring will spin when the camera detects a person or object, which signifies it’s sending your live video feed to your smart hub for AI processing. That’s pretty darn futuristic if you ask us. When the AI detects a threat, the guards are notified and will jump into action by using the two-way talk feature to speak to the perpetrator(s). They’ll even call the police if necessary. Don’t worry, we’ll talk more about the guards and their role in our “Deep Sentinel Monitoring” section below.

Did You Know: 100% of Deep Sentinel’s police calls are “verified,” meaning police are more likely to respond faster. This validation is a stark contrast to the 1-2% verified reports that traditional home security companies report.

Privacy Settings

Within the app, there’s the option to set privacy controls for each camera. This feature was huge for us, and we figure that you’re probably wondering about privacy, too. One day we had friends over and decided to “unguard” our back-patio camera. This option means the guards could no longer see the video to that specific camera. Obviously, this implementation isn’t perfect, and we found ourselves forgetting to turn off cameras when we probably should have (oops). Still, without these privacy settings, we wouldn’t even consider using Deep Sentinel.

Customer Service

We have mixed feelings about Deep Sentinel customer service. Compared to other companies we’ve tried (and we’ve tried well over 100 now), Deep Sentinel gets average marks. When we called in for support, we had to wait longer than usual to speak with an agent. That said, there are a few online avenues to find the help you need. The customer support center offers how-to articles, videos, tips, and manuals. You can also seek help from the Deep Sentinel Community, where users can ask and answer questions. But it’s important to note that only a small handful of users are active in the community, so it wasn’t much help for us.

Deep Sentinel Monitoring

Deep Sentinel monitoring, also called LiveSentinel, is one of the best services in the industry. Let’s just get that out of the way. It’s also hands-down the most expensive, but we’ll touch on that in a bit. We simulated numerous scenarios, including break-ins, car thefts, package thefts, and non-threatening visitors. Here’s how the monitoring worked for us.

The moment our cameras detected movement, the live feed was sent straight to our hub for AI processing using a secure wireless signal. This transmission happens instantly, and the hub distinguishes between real threats and harmless activity like a neighbor’s dog or cars speeding by our house. Then, depending on the threat level, the guards jump on the line to take action. For us, this process took an average of 15 seconds during simulated break-ins and car theft and 45 seconds for package deliveries and visitors.

FYI: Deep Sentinel’s response times are fast, but not as fast as companies like ADT or Vivint — and certainly not as fast as Alder Security.

But here’s where we found Deep Sentinel monitoring to be quite helpful. If a break-in or home intrusion occurs, they will immediately call the police with a “verified” report, which includes the description of the suspect and their behavior. One of the biggest problems with traditional home security is the false alarms. Because of the sheer number of false alarms, police don’t tend to take them as seriously as in previous years. But, they do take “verified” reports seriously, and that’s Deep Sentinel’s whole schtick.

So, you’ll pay super-steep monitoring fees for these primary benefits: The two-way talk feature so guards can scare away perpetrators and the “verified” reports for faster emergency response. It’s up to you whether or not these benefits justify the $60 to $160 per month price tag. We’re still on the fence about it. It’s also important to remember that LiveSentinel requires a one-year commitment.

Deep Sentinel Features and Technology

Features and technology matter when it comes to home protection. With Deep Sentinel, there are only two components to the system: the Smart Hub with AI Processor and the wireless cameras. Well, three if you count the guards. Here’s a breakdown of what you can expect in terms of features and technology for each component:

Smart Hub with AI Processor — This hub processes your camera’s footage in real-time. It’s battery-operated and has 64 GB of flash memory for video storage. Using local artificial intelligence, it can analyze more than 50 images per second.

Deep Sentinel Smart Hub

Wireless HD Cameras — The Deep Sentinel wireless cameras feature 1080p HD image resolution, night vision, and integrated two-way talk (built-in speaker and mic). With a 130-degree field-of-view, they pick up on plenty of activity.

Deep Sentinel Camera

LiveSentinel Guards — Deep Sentinel’s guards are highly-trained and always on watch. They will speak directly to intruders to help prevent crime before it occurs. This proactive approach using human intervention is the feature that really sets Deep Sentinel apart from the competition.

Deep Sentinel Add-Ons & Accessories

The company offers a few add-ons and accessories, allowing users to customize their system a bit. We weren’t all that impressed with the options. They are mostly batteries and chargers of some kind (sorry, no force-field galvanizers available).

Add-Ons & AccessoriesType of DeviceCost
Additional CameraCamera$150
Extra High-Capacity BatteryBattery$49
Solar Charger & USB + Extreme Temperature Battery KitCharger/Battery$88
USB + Extreme Temperature BatteryBattery$59
WiFi Range ExtenderRange Extender$30
Extra Standard BatteryBattery$29

What We Loved

We really liked the added layer of protection and peace of mind that came with a real guard standing watch over our home. We did feel a little safer and secure, knowing that police would (hopefully) respond fast if someone tried to force entry to our home. We also really liked the privacy settings and mobile app controls. It was fast and easy to “unguard” a camera using our smartphone. And the DIY installation was pretty simple, too. There was actually a lot we loved about Deep Sentinel. But…there were also several things we didn’t love.

What We Didn’t Love

First and foremost, we didn’t love the price tag. At $60 per month (minimum) to $160 per month or more, the monitoring was extremely expensive compared to the competition. Also, to guard a normal-sized home, we’d recommend purchasing at least four cameras, which will cost you upward of $900 for the equipment alone. It’s not cheap, but we understand there’s a whole market of affluent people who won’t think twice about paying $1,000 or more for home protection.

Pro Tip: If you can afford Deep Sentinel, you can probably also afford a DIY intrusion kit for basic entryway sensors. We’ve heard of people using both systems in unison.

Another thing we didn’t like is that the system doesn’t include entryway sensors. If a burglar somehow bypasses the cameras and guards, nothing is stopping them from taking their sweet time to empty a home. Finally, our hub did go offline for a few minutes during a software update, which was a possible vulnerability. We were told this doesn’t happen often, but it still gave us something to think about.

Our Expert Recommendation

Deep Sentinel easily makes our top 10 list for their innovation alone. Unfortunately, we wouldn’t recommend their systems to everyone. The equipment and monthly monitoring prices are just too steep for most homes. We’ve experienced similar protection with other brands at a fraction of the cost. However, we wouldn’t count Deep Sentinel out — especially if you’re considering a more private home security experience. In fact, Deep Sentinel is much cheaper than getting a private security camera system installed and monitored (which can cost thousands of dollars). So it does offer a great solution for certain people.

If your budget allows for it, and you desire around-the-clock protection from real human guards, then Deep Sentinel might be worth the price. Either way you cut it, the company brings something fresh and exciting to a market saturated with humdrum security systems.6 And you can’t get mad at that! But again, depending on the size of your pocketbook or purse, it might be wise to take a look at our list of the top home security systems or even to keep looking around.

Deep Sentinel FAQs

Can the guards see my camera view at any time?

Yes, but you can turn off individual cameras within the Deep Sentinel app.

Is there a fixed price for monitoring?

No, you will pay additional monitoring fees for each camera you add to your system. This can get pretty expensive.

Is it difficult to install?

No, Deep Sentinel offers easy DIY installation. Depending on how many cameras you purchase, it can take anywhere from 10 minutes to an hour.

Is there a contract?

Yes, the company requires a minimum 1-year contract.

Do they offer a guarantee?

Yes, every Deep Sentinel system comes with a 30-day money-back guarantee.

Are there smart home features or integrations?

Unfortunately, there are no smart home features or integrations with any of their systems.

Do I need to have the Internet hooked up?

Yes, these systems require high-speed internet.

Does it come with door/window sensors?

No, Deep Sentinel is a camera-based system, so it does not include entryway sensors.

Citations
SafeHome only uses high-quality sources to support the facts within our articles. Read our editorial guidelines to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. Ring. (2020). Video Doorbell Elite.
    https://shop.ring.com/products/video-doorbell-elite

  2. Deep Sentinel. (2020). About Us.
    https://www.deepsentinel.com/about-us/

  3. Business Wire. (2017, May 1). Investors Bet That Deep Sentinel’s Advanced Artificial Intelligence Can Protect American Homes by Predicting Crime.
    https://www.businesswire.com/news/home/20170501005143/en/Investors-Bet-Deep-Sentinel%E2%80%99s-Advanced-Artificial-Intelligence

  4. Deep Sentinel. (2020). Return Policy.
    https://www.deepsentinel.com/return-policy/

  5. Deep Sentinel. (2020, March 5). Deep Sentinel. Google.
    https://play.google.com/store/apps/details?id=com.deepsentinel.etdomus&hl=en_US

  6. Globe Newswire. (2019, January 4). Deep Sentinel Disrupts Home Security Industry as the Only Solution with Active 24/7 Personal Security Guards.
    https://www.globenewswire.com/news-release/2019/01/04/1680663/0/en/Deep-Sentinel-Disrupts-Home-Security-Industry-as-the-Only-Solution-with-Active-24-7-Personal-Security-Guards.html

Reviewed By
Travis Goodreau
Safety and Security Advisor
Travis is a retired Burglary Detective, having tallied 5,000+ burglary and theft cases throughout his career. He also served as an Arson Investigator, where he cracked the case of a serial arsonist, and made the arrest and prosecuted the would-be bomber of ABC-7 Studio in LA. We couldn’t be happier to have him as a Safety and Security Advisor. Learn more about Travis here
Written By
Andrew Garcia
Lead Security Editor
As Lead Security Editor, Andrew strategically guides SafeHome and the resources we publish. He holds a BA in business, and has 10+ years of experience in content development. Today, Andrew edits and publishes articles, guides, and other resources to meet our rigorous standards. Learn more about Andrew here

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