When looking for a security system, it's always a good idea to go over the terms of the contract before making any final decisions. Here are some Vivint contract specifics to help get you started.
How Long Are Vivint Contracts?
The Vivint contracts are some of the longest in the industry at 42- to 60-month contract terms. When it comes to contracts, Vivint maintains a strict standard without much flexibility except for extenuating circumstances such as military service.
Alternatively, you can opt for Vivint's No-Contract month-to-month option; however, you will be required to pay for all the equipment up front which can be a bit pricey at $599.99.
What are the Terms of Vivint Contracts?
Vivint has varying terms which are as follows:
Right of Rescission Period
This allows you to cancel your agreement after installation without penalty. Please refer to your Vivint agreement to find your ROR.
Qualified Candidate Takeover
If you are past your ROR period, Vivint allows you to find a qualified candidate to take over the remainder of your agreement; otherwise, you will have to pay off your account balance in full.
If something unexpected happens such as a death, bankruptcy, transition to an assisted living facility, or other circumstances beyond your control, Vivint has an Exceptions Review Team that will require specific documentation of the event if you want to be considered for an exception.
Warranty and Service Plans
Vivint will repair and/or replace any defective parts of your installed equipment if you selected the Premium Service and it's active. If you decline the Premium Service, your warranty will be provided for defective equipment for 120 days after installation. After the 120 days, Vivint will still replace any defective equipment; however, you will be charged a service call charge plus tax per visit which is due upon completion of the service call.
This warranty does not include batteries, alarm screens, repairs due to accidents, acts of God, your failure to properly use the system, or if someone else other than Vivint attempts to repair or change the system.
Vivint offers automatic payments, paperless billing and payments, and direct invoice billing.
What Is the Vivint Cancellation Policy?
If you want to cancel your Vivint service, you can mail, email, or fax a written Notice of Cancellation at least 30 days before your chosen cancellation date. Your written Notice of Cancellation must include the date, service number, an explanation of why you want to cancel, and a valid signature. Alternatively, you can email your Notice of Cancellation; however, it must be sent from the email that's associated with your account. Or, of course, you can fax it to 1-801-377-4116.
Additionally, prorated charges may apply, but you have to contact Vivint for the specifics regarding your particular account.
Does Vivint Offer Any No-Contract Options?
Yes, Vivint does offer a No-Contract month-to-month option. However, when going this route, they will require you to pay for all your equipment upfront and that can be a bit pricey at $599.99. And, you will still have to pay for the monthly monitoring fee on top of that.
Can Vivint be Used Without Monitoring?
Unfortunately, no, the Vivint equipment can't be used without the monitoring service. Vivint's professional monitoring is included with your monthly Vivint service plan.
What Happens to my Vivint Contract if I Move?
If you have a Vivint security system, you can either take your existing system with you or opt to have a new system installed in your new home. Here's how it works for both scenarios.
New System for Your New Home
The benefit of going the new system route is that you will be getting the latest technology that can be customized to fit your new needs. You can either buy new equipment or finance it through FlexPay. This option also means you will incur a new monthly service plan as well. But first, you will need to be a qualifying customer which means you have to pass a credit check. If you don't pass the credit check, you have the option of paying $129 to have your old system moved to your new location and another $129 to have it professionally re-installed. However, if you are currently financing your equipment; unfortunately, you won't qualify for this option.
Moving Your Existing Equipment to Your New Home
First, you will need to contact Vivint to speak with one of their Moves Specialists at 1-855-441-4573 for scheduling. After that, you have two options, and they are as follows.
Move Your Panel, Get New Starter Equipment
With this option, you bring your panel and any plug-in equipment (key fobs, panic pendants, Echo/Dot, Vivint router, etc) with you. Vivint will then provide you with new starter equipment such as window sensors, smoke detectors, glass break sensors, and more. You can purchase additional equipment if needed. Once you settle into your new home, you will have to contact Vivint again to schedule to have your equipment re-installed which costs $129 with no changes to your contract terms or monthly payment.
Move Your Entire Vivint System
With this option, Vivint will allow you to move your entire existing system by removing it yourself or by having a Smart Home Pro do it for you for $129. Vivint will also give you up to three door locks, thermostat, or doorbell cameras if you had them installed at your old location.
Active military service members will be offered a free military move. However, if you add any upgrades, replacements, or new equipment, charges will apply.
Does Vivint Charge Installation and Activation Fees?
Sometimes Vivint runs specials when they don't charge these fees so be sure you look for that. However, when Vivint does charge their activation fee it is usually a $99 one-time fee.
Vivint's installation fees will vary depending on the complexity of your chosen system. The installation fees range from $49.99 for a basic setup to $199.99 for a more complex system installation. However, there are times when an installation fee will exceed $199.99, but those instances are extremely rare.