HOME SECURITY CUSTOMER SERVICE
If you’re like most shoppers, you tend to focus on product prices and features; customer service is only considered if problems arise. But when you choose a best-in-class home security company, customer service should be a top consideration. Here are looks at great and not-so-great scenarios.
GREAT CUSTOMER SERVICE
When a home security company provides great customer service, it’s evident during the first phone call. Sales agents at the best companies avoid using high-pressure tactics. Instead of launching into sales pitches, they listen to callers’ concerns and attempt to provide helpful information. Of course, the best home security companies treat customers with respect after the sales too. For example, they quickly replace faulty equipment and they’re reasonably flexible if a customer’s contract becomes a problem. By reading customer reviews you can get a sense of how companies respond when special situations arise.
POOR CUSTOMER SERVICE
When a security company delivers low-quality customer service, that’s often evident during a potential customer’s first phone call. Instead of patiently listening to the caller, the agent quickly moves into high-pressure sales mode. If no sale is made, the agent might make several uninvited follow-ups by phone, email and/or text. Companies with this sort of culture often have more serious customer service problems too. For example, they might fail to replace faulty equipment, and they might make it impossible to cancel a contract even when service is poor or the customer’s needs change significantly. Your achievable goal when shopping for home security is to feel protected — not anxious or stressed.
FEATURES OF HOME SECURITY COMPANIES WITH BEST CUSTOMER SERVICE
You can have it all. The leading home security companies with great customer service also provide reliable equipment and have competitive prices. Here are typical features.
Most home security companies require customers to sign contracts. While you should only sign a contract in good faith, a company with great customer service will have a reasonable response if your housing should change or other unforeseen circumstances arise.
Short Wait Times
When a company has great customer service, their customers aren’t expected to wait for help. General phone calls are addressed promptly and emergency alerts are processed immediately.
Home security companies guarantee around-the-clock monitoring. When alerts are received, the best companies process the information immediately. In less than a minute they can dispatch emergency personnel.
Sometimes home security equipment needs to be repaired or replaced. Companies with the best customer service provide solutions as quickly as possible.
Top security companies offer mobile apps that let customers remotely monitor and control their alarm systems. These apps also let customers interact with customer service agents and emergency operators.
Whether you choose a basic or enhanced security package, you’ll receive multiple sensors to guard doorways and windows. These sensors work with magnetism; if the magnetic current is interrupted, an alarm will sound.
While magnetic sensors patrol doorways and windows, infrared motion sensors check for movement inside the home. Most home security companies have pet-friendly motion detectors.
Several top security companies offer indoor and outdoor security cameras. These cameras can capture high-resolution images and stream the data for remote viewing online.
For comprehensive home protection, the top security companies can monitor smoke alarms, heat sensors, carbon monoxide detectors and water leak sensors.
Home automation is supported by several top home security companies. Using a mobile app or alarm control panel, a customer can control various home features: lights, door locks, heating and much more.