Frontpoint home security ratings

Editor's Rating

Frontpoint combines DIY home security systems with excellent customer service. These wireless security systems guard against home intrusions and environmental damage, and some support home automation as well. Frontpoint security sets can be ordered online or by phone for as little as $100, then self-installed in about 30 minutes. Some special features are tamper-proof control panels, remote control for lighting, and video surveillance with night vision.
customer service
5
value
5
equipment
5
features & technology
4
ease of use
5
4.8 overall score
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PROS

Competitive Price
Great Customer Service
Wireless
Do-It-Yourself Installation
Sends Cellular Alerts (No Landline Required)
Optional Indoor/Outdoor Cameras
Environmental Disaster Protection
Home Automation
Equipment Isn’t Proprietary
30-Day Money-Back Guarantee

CONS

Long-Term Contract
Credit Check Might Raise Prices
No Landline Option


Overview

Frontpoint Security Solutions is often rated as one of the best home security companies for emergency monitoring with “smart home” enhancements. The Frontpoint security cost is competitive, and the systems are easy to set up yourself. Top-notch customer service is readily available by phone as well. Frontpoint’s three monitoring plans all go beyond intrusion protection to help protect against flood and fire. Additionally two Frontpoint plans support remote control of lighting and other home automation. You can choose from one-year and three-year monitoring contracts and get a 30-day risk-free trial. The Frontpoint Security activation fee is based on which monitoring package you choose.

The Frontpoint Security equipment package choices are generous. The control panels can connect with entryway sensors, indoor motion detectors, glass break sensors, environmental monitors, panic buttons and pendants, home security cameras, thermostats and more. The best Frontpoint wireless home alarm systems have control panels with Smash & Crash protection. These can automatically contact an emergency dispatcher if tampering is detected. Frontpoint emergency monitoring gets top reviews, but we like how their equipment is branded by General Electric, which means it can be monitored by another home security company if you prefer.

Each Frontpoint security system uses cell radio to send emergency alerts. (The systems don’t use landlines, so Frontpoint monitoring isn’t available in certain rural areas.) To provide 24-hour emergency dispatching, Frontpoint partners with the well-respected Rapid Response Monitoring Services. Rapid Response has state-of-the-art facilities in California and New York. Each emergency call center uses some of the world’s best encryption technology, uses biometric security to control employees’ access to data, and has ample backup systems in case of blackouts.

Frontpoint Security Solutions is based in Virginia. The company was founded in 2007 and by 2011 won the Angie’s List Super Service Award. Frontpoint has an A+ rating from the Better Business Bureau.

Customer Service

Frontpoint customer service has an excellent reputation. This quality is especially valuable in the home security industry because it doesn’t merely prevent hassles; it can actually make a difference to safety and peace of mind.

Frontpoint’s customer service center is in Virginia. Phones are staffed by English-speaking and Spanish-speaking agents from 8:00 a.m. to 11:00 p.m. EST on weekdays and from 10:00 to 7:00 on weekends. (Emergency lines are staffed 24 hours/day by a separate agency.) For extra support with equipment set-up, each set arrives with manuals and Frontpoint provides helpful online videos.

Frontpoint Security Solutions is a member of the Better Business Bureau, where it maintains an A+ rating. Frontpoint security complaints are relatively low and only a minimal amount of formal reviews have been filed against the company. The consumer advocate organization Angie’s List first awarded Frontpoint with a “Super Service” award in 2011, just a few years after the security company launched.

Value

Frontpoint offers three main plans with its home security products. All three Frontpoint packages use wireless technology and cell networks to provide environmental protection and intrusion protection. Two Frontpoint plans are smart home systems as well. Each package can be customized and total equipment expenses are as low as $99.95. (To get the lowest equipment prices you need to be a homeowner with a credit score of at least 600.) Monthly monitoring starts at $34.99 with either a one-year or three-year agreement. Here are details about the basic plans and two options with smart home systems.

Frontpoint’s feature-rich starter system is called the Protection Plan. This $34.99/month home security plan defends against intrusion with three entry sensors, a motion sensor and wireless monitoring. Additionally it has detection for fire, smoke, water leaks and carbon monoxide. The equipment costs $99.95.

The Frontpoint Interactive Plan costs $44.99/month. This home security deal includes the same equipment as the Protection Plan described plus many enhancements: a glass break sensor, a tamper-proof control panel, email and text alerts, mobile control, and a camera that takes a picture whenever motion is detected. Basic wireless home automation is included with this value plan too: Get a centralized control system for home lighting and a geolocation system that alerts you when you’ve left the premises and they’re unarmed. Equipment for the Interactive Plan costs $149.

The $49.99 Ultimate Plan is Frontpoint’s top-of-the-line home security offer. The feature-rich system provides enhanced surveillance with streaming video, video recording and night vision cameras. These home automation kits can support remote control for your lighting, temperature, door locks and alarm system. The equipment costs $449.

Each of the above packages can be customized on the check-out page or over the phone. For example, keychain remotes and glass break sensors are sold separately.

 

Contracts

Frontpoint customers sign either one-year or three-year security agreements. Customers regard their contracts as fair and surprise-free.

Equipment

Frontpoint sells wireless General Electric (GE) equipment for home security, environmental damage prevention and home automation. With the Ultimate Frontpoint security plan you can add a variety of GE and GE-compatible sensors, thermostats and other gadgets at any time.

Frontpoint categorizes their main equipment into three categories: Controls, Sensors, and Cameras and Home Automation.

Controls

  • Pushbutton Control Panel
  • Touchscreen Control Panel
  • Keychain Remote Control
  • Panic Pendant

Sensors

  • Standard Door/Window Sensors
  • Recessed (Hidden) Door/Window Sensors
  • Garage Door Sensors
  • Glass Break Sensors
  • Motion Detectors
  • Image-Sensing Still Cameras
  • Carbon Monoxide Detectors
  • Smoke and Heat Sensors
  • Water Leak/Flood Sensors

Video Cameras and Home Automation

  • Wireless Indoor Camera
  • Wireless Outdoor Camera
  • Keypad Door Locks
  • Remote Light Control
  • Remote Thermostat Control

Features & Technology

Frontpoint security equipment has lots of selling points. Here’s a sampling of top features.

Touch Screen Control Panel
Frontpoint systems are available with standard and touchscreen General Electric control panels. Their touchscreen control panel makes home security especially easy with large icons and well-organized options.

Crash and Smash Protection
Frontpoint’s touchscreen control panel has “Smash and Crash” protection. In other words, it is tamper-proof. If intruders break the panel it will automatically send an emergency alert to Rapid Response operators.

Mobile App Compatibility
Equipment for Frontpoint’s top two monitored alarm plans works with a mobile app. This turns your smartphone or tablet into a home automation controller and lets you monitor your alarm system from anywhere in the world.

Still Image Capture
Frontpoint’s best motion sensors not only alert emergency operators when triggered, but also send still images. Security alerts that are accompanied by such images can get priority emergency response from local police departments.

Video Surveillance
Frontpoint sells high-resolution video cameras for indoor and outdoor security monitoring. Video can be livestreamed to a mobile device and saved to cloud storage.

Environmental Monitoring
For comprehensive home protection each Frontpoint Security package includes a smoke and heat sensor, a carbon monoxide sensor and a leak/flood sensor.

Energy-Saving Home Automation
Frontpoint Security plans can help reduce your power bills by letting you automate the use of lighting, heating and air conditioning. The home automation software is user-friendly with icon and prompts for set-up.

Ease of Use

Frontpoint makes do-it-yourself home security easy. A technician programs each system before it’s shipped, so there’s no need to schedule an installation appointment. These home alarm systems are designed for DIY setup within 30 minutes. The wireless equipment is simple to install without nails and screws; each item is freestanding or can attach to home surfaces with removable adhesive.

If questions arise with your installation, do-it-yourselfers can get help online and by phone. Frontpoint Security customer service makes the company an especially good choice for people seeking wireless DIY home protection.

Summary

Frontpoint is one of the best security companies for people who want DIY home security products yet appreciate high quality support if it’s needed. This company makes it easy and affordable to fortify your home against intruders and environmental damage, plus you can upgrade to one of Frontpoint’s wireless home automation systems for extra security and lifestyle conveniences.


Frontpoint Home Security

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