Vivint and Xfinity provide their customers with reliable devices and services that are designed to keep your home and its occupants as safe as possible. Vivint has worked hard to maintain transparent pricing and positive customer service. Xfinity, on the other hand, still has a lot of work to do to improve its overall reputation.
Overview: Vivint vs Xfinity
Vivint and Xfinity offer devices that are technologically advanced and easy to use. While both companies require professional installation, once the devices are installed, they are easy to operate giving homeowners a feeling of security and peace of mind.
- Vivint offers same day installation
- Xfinity allows you to bundle cable/phone/internet/home security in one package
- Xfinity's monthly costs go up after the first year
- Long-term contracts
- Cellular and landline connectivity
Similarities: Xfinity vs Vivint
Vivint and Xfinity have many similarities in the types of features and services they offer. Their devices are well-designed and aesthetically pleasing. They are effective when properly installed and are able to send alerts using both text and email notifications.
- Home automation
- Environmental hazard detection
- Indoor/outdoor cameras
- Entry sensors
- 100% wireless systems
Differences: Xfinity vs Vivint
While similar in terms of equipment and features, they are vastly different when it comes to pricing, contracts, and overall customer service. Xfinity has one of the worst records in terms of customer services and it is extremely hard to get out of a contract with them if you choose to cancel your service.
- The term of Vivint's contract is 5-years while Xfinity's contracts start at 2-years
- Xfinity is only available in areas where Comcast is available
- Xfinity is compatible with many devices from other home security systems
- Vivint's customer service rating is much higher than Xfinity's
- Xfinity offers you a “bundle” option with phone, cable, and internet
Features
Vivint offers multiple devices including a video doorbell camera, customizable remote, video surveillance cameras, smart thermostat, and voice-automated home automation. You can also choose garage door locks and smart locks for your entry doors.
Xfinity home security provides real-time notifications, programmable security options, and access to your home's security system from anywhere at any time. They offer full home automation, indoor/outdoor cameras, and a variety of other devices that you can use to create your own personalized system.
Contracts
Vivint requires a 5-year service contract. You can choose to purchase your equipment outright or you can finance it with their Flex pay option as long as you meet their eligibility requirements.
Xfinity requires at least a 2-year agreement before your system will be installed and activated. You may have other options on the length of the term of your contract if you choose a cable/internet/phone/home security bundle.
Pricing
Vivint offers three professional monitoring packages. Starting with their most basic, the Smart Protect plan, the cost is $29.99 a month. The Smart Complete plan is a more complete package and starts at $49.99 a month.
Xfinity offers several packages to choose from. There are no upfront costs and package prices are simply referred to as starting points. There are six main packages with the basic Xfinity Home Secure starting at $29.99 a month. If you want the X1 Premier Quad Play, you can expect to pay $189,99 a month. The other four packages range in price between the two and offer different combinations of service.
Equipment
Vivint's equipment includes a control panel, key fob, panic button/pendant, entry sensors, glass break sensors, environmental hazard detectors, motion detectors, and video cameras. Vivint offers a comprehensive list of both sensors and cameras allowing you to create a customizable system.
Xfinity also includes a control panel, entry sensors, environmental hazard sensors, motion detectors, a smart thermostat, and outlet controllers that allow you to manage your lighting. Xfinity's system can support devices from many different companies including Nest, GE, Kwikset, and Phillips Hue.
Installation
Vivint requires professional installation but offers a “same-day” installation guarantee.
Xfinity also requires professional installation.
Emergency Connection
With 24/7 monitoring, Vivint's system will notify you and those on your contact list if an emergency occurs. They will also dispatch local authorities as well.
Xfinity's 24/7 monitoring service will also dispatch local authorities and make necessary notifications to you and those on your contact list.
Summary: Vivint vs Xfinity
Vivint is the best choice if customer service is a priority for you. They offer reliable service and quality devices and customer support that is available when you need them.
Xfinity is a good choice if you want the convenience of bundling all of your services in one monthly bill.
Read our full review of Vivint
Read our full review of Xfinity by Comcast