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Xfinity Home Security Review

Professionally monitored and customizable home security systems from Comcast

Last Updated On: May 22, 2019
SecureScore™: 7.9/10
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7.9 SecureScore™
Customer Service
5.5
Value
6.5
Equipment
9.5
Features & Technology
9.5
Ease Of Use
8.5

Xfinity Home Security Ratings

Comcast’s Xfinity Home is all about 24/7 professional monitoring and smart home automation. Pick and choose from options and upgrades to customize your system to your heart’s content. The sleek companion app centralizes everything for easy on-the-go controls. And the features are plenty. Unfortunately, long-term contracts are required, and Comcast is notorious for poor customer service. Also, they do not offer DIY systems. See what our experts say in our Comcast Xfinity Home review.

PROS
  • Highly customizable package
  • Robust mobile application for controlling the security and automation of the home
  • Single bill convenience for current Comcast customers
  • Optional cameras for live streaming or video recording
  • 30-day money back guarantee
  • Battery and cellular backup
  • Third-party smart home device support

CONS
  • Professional installation required
  • Add-on equipment costs add up fast
  • Comcast has a poor customer service reputation
  • Long-term, 2 year contract
  • Only available in areas Comcast serves

Overview

Xfinity Home is Comcast’s 24/7 professionally monitored home security service. They handle the setup and installation for you, offer fast response times in emergencies and have strong support for home automation equipment.

Xfinity Home comes in a single plan with a two-year contract. The base package covers motion detectors and sensors for your doors and windows, along with a control panel and keypad. You can add smoke monitoring, video streaming and recording, and home automation features through the available add-on equipment options. You end up with a completely customized security system that you can add to as your needs change. The installation fee may be waived as part of a promotion.

One of Xfinity Home’s strengths is its mobile app. You can quickly and easily control your security system and smart home devices from your phone or tablet. Remotely checking in after an alert lets you keep an eye on your house even when you’re away from it. If an alert is serious, the system can connect you with the appropriate authority.

If the power goes out in your home, the system has a battery backup for a power supply and 3G cellular service to transmit data. Xfinity Home is only available in the markets that Comcast serves.

Strong smart home device integration makes it possible to control the lights, temperature, locks and other parts of the house through the Xfinity Home app. This service should be viewed as part security system and part centralized automation solution.

Comcast’s headquarters is in Philadelphia, Pennsylvania. It was founded in 1963 and added the Xfinity Home service offering in 2011.

Features and Technology

Xfinity Home has a range of features and technology that protects and automates your home.

24/7 Monitoring

This is the core feature set of Xfinity Home. Professional monitoring helps you alert the appropriate authorities when you need them the most.

Anytime, Anywhere Access

The Xfinity Home system is accessible through a smartphone and tablet through the Xfinity Home app. This user-friendly app has high user ratings on app stores and gives you remote control over the security systems and the smart home equipment. Arming and disarming the system is quick and easy, as well as viewing alerts.

If you added additional equipment to your plan, such as the indoor/outdoor video camera, you can view the streams and/or recordings on the app. Smart home devices, such as the Zen Thermostat and the outlet controller, are also accessible through the app.

Create Security and Automation Rules

Programmable security rules ensure that you receive notifications for important events, rather than every time your cat walks by a motion detector.

Real-Time Notifications

Whenever the system detects activity that’s out of the ordinary, based on your rules, you get real-time notifications sent to your phone. You can quickly check-in to see what’s going on or to alert the authorities in an emergency.

Television Access and Voice Control

Xfinity X1 subscribers get an additional feature when they sign up to Xfinity Home. You can control your security and home automation systems through the television. You can use the remote control or voice control through the television app.

Smart Home Integration

Xfinity Home has a few smart devices, but you gain access to many more through the third-party integration offered. Here are a few of the integration partners that Comcast works with:

  • Nest Thermostat
  • Philips Hue
  • Lutron Smart Lighting
  • August Smart Lock
  • Chamberlain MyQ Garage Door Opener
PartnerAdd-on Equipment Type
CasetaLighting
Phillips HueLighting
GELighting
SengledLighting
LifxLighting
AugustDoor Locks
KwiksetDoor Locks
ChamberlinGarage Door Opener
NestThermostat
EcobeeThermostat
CorThermostat

Ease of Use

You don’t have the option to install the system yourself, but using it after it’s set up is a simple process. The user-friendly app centralizes your security and smart home controls and gives you access from any location. While you have the option of controlling everything from the app, the touch screen controller also has an intuitive navigation and layout.

Customer Service

Comcast is not known for its stellar customer service. However, the Xfinity Home service does guarantee two-hour service windows, which can reduce the frustration. Some customers report that the initial installation requires a four-hour window and takes significantly longer to complete. While Comcast has a B+ rating with the Better Business Bureau, it was also crowned the worst company in America in 2017.

You have several options for getting assistance with your Xfinity Home system. The self-service customer support portal offers a collection of useful articles. Live chat, phone support, and service centers are also available if your inquiry is not covered in this documentation.

Value

Price varies depending on your region, but typically runs between $24.95 and $29.95 per month. A two-year contract is necessary to get access to promotional pricing. After the promo period ends, the price increases to $39.99 per month. An early termination fee applies if you leave before this two-year period. If you change your mind about the Xfinity Home system, Comcast offers a 30-day money back guarantee.

The cost goes up based on the number of cameras you add to your plan, if any, and whether you want to enable video recording. A free installation promotion may be available in your area, but if you have complex system requirements, you could end up paying for this process. The upfront cost for additional equipment, as well as ongoing fees if you opt for video recording, can lead to a significant increase in the bill.

Package Bundling

One of the primary advantages of selecting Xfinity Home is the potential to bundle with other Comcast services. If you already use the company for your Internet, television, or phone service, you have the convenience of a single bill.

Xfinity Home Security Plans*Upfront CostMonthly CostInternet Speed# of TV ChannelsPhone LineMore Details
Xfinity Home Secure$0$29.99Not IncludedNot IncludedNot IncludedSee More
Xfinity Home Secure + Performance Plus Internet$0$69.9960 MbpsNot IncludedNot IncludedSee More
X1 Starter Secure Triple Play$0$109.99250 Mbps140+Not IncludedSee More
X1 Saver Quad Play$0$109.99150 Mbps140+IncludedSee More
X1 Premier Secure Triple Play$0$159.99400 Mbps260+Not IncludedSee More
X1 Premier Quad Play$0$189.991000 Mbps260+IncludedSee More

*Package availability and pricing varies depending on your location. The following are “Starting At” prices.

Equipment

Xfinity Home comes with a base equipment package, along with various add-on options.

Sensors

Three door or window sensors detect when they get opened. You can configure Xfinity Home to send you real-time alerts when this happens, based on rules that you set.

A motion sensor covers a 50 ft x 50 ft area of your home. These sensors are intended for hallways and individual rooms. Once it detects motion, it will alert you based on the rules that you set.

Touch Screen Controller

The touchscreen controller acts as a centralized hub for your home security devices and other compatible equipment.

Wireless Keypad

The keypad allows you to arm and disarm Xfinity Home, look at its status at a glance and notify the relevant authorities if a break-in or emergency happens.

Xfinity Comcast Security Included Equipment

Add-on Equipment

Cameras

These indoor and outdoor cameras add a real-time live stream view to your home security system. They’re weather resistant and offer night vision for low-light situations. You can add 24/7 video recording to your Xfinity Home package for $9.95 per month per camera. This system stores the past ten days of video from your cameras, ties the footage in with motion events, and allows you to download or share clips. You do need high-speed internet capable of 5 MBPS upload and download speeds to use the video recording feature. Your system is limited to four cameras creating recordings.

Zen Thermostat

This is Comcast’s smart thermostat. You can program your schedule and remotely control temperatures through the Xfinity Home app.

Outlet Controller

This device turns your outlet into a smart outlet.

Smoke Detector

This connected smoke detector adds 24/7 smoke monitoring to your package. If this device goes off, Xfinity Home provides an instant response. The battery lasts for five years so it’s essentially maintenance free.

Additional Door, Motion or Window Sensors

Improve security coverage in your home by adding more wireless sensors.

Summary

Comcast’s Xfinity Home service provides a lot of flexibility for people wanting a centralized, mobile accessible system for their home security and automation needs. However, the add-on equipment costs and additional fees associated with video recording could make it a less appealing option than the competition.

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2 Comments

  1. Lisa says:

    My sister has the home security and is on vacation – Ive been at her house watching her son while helping the father . They placed one of the cameras in the house and told me since their internet is off they can’t use it. With the camera being there I am uncomfortable with it , is it true that if their internet is off they cannot use the camera ? I see the tablet its on and know you can see from that but can he use his phone ?

    1. Safe Home says:

      Hi Lisa,
      Xfinity cameras need to be connected to home Internet for people to view it using the tablet or phone. So if the home’s Internet isn’t on, it won’t work.

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