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LifeShield Security Reviews

ADT-owned home security systems with 24/7 monitoring and low upfront costs

SecureScore™: 7.2 /10
LifeShield is now ADT Home Security
View Packages
7.2 SecureScore™
Customer Service
5.5
Value
9.0
Equipment
7.5
Features & Technology
7.5
Ease Of Use
6.5

LifeShield Security Ratingss

 

PLEASE NOTE: The following information is for LifeShield security, which is now a part of ADT Home Security. If you would like to read the full review of ADT, please click here.

LifeShield offers several home security packages that include professional monitoring and mobile access. The equipment is included with these plans, and you can opt for a three-year contract or go month-to-month. LifeShield has a limited equipment range compared to other home security companies and does not offer much in the way of home automation or third-party integration.

PROS
  • No upfront equipment cost
  • Month-to-month option available
  • Renter-friendly
  • Easy installation
  • 30 Day Money-back guarantee

CONS
  • Poor customer service
  • Limited equipment
  • No home automation integration or equipment
  • Devices require a plan to function

PLEASE NOTE: The following information is for LifeShield security, which is now a part of ADT Home Security. If you would like to read the full review of ADT, please click here.

Overview

LifeShield is based in Pennsylvania and has over a decade in the home security industry. All of the packages offered by this company have the equipment costs, so you can quickly get started without hefty upfront fees. Additional hardware, such as door and window sensors, can be added to your plan to expand the coverage of your home.

Every plan that LifeShield offers includes fire and carbon monoxide protection. Other types of environmental protection are available. LifeShield manufactures all the equipment that it offers and uses a patented design called Four Layers of Protection. This refers to redundant connectivity that allows you to leverage phone lines, Wi-Fi, cellular and cellular text backup to ensure that you always have an active home security system.

Features and Technology

Four Layers of Protection

You always have a redundant backup in case one of your systems goes down for any reason. Broadband internet, the cellular network, cellular text and your landline phone.

24 Hour Battery Backup

Some intruders may try to take out your home security system by cutting the power, but 24-hour battery backup will thwart their attempts at getting around your defenses.

LifeShield App

The LifeShield app delivers notifications to your mobile device, shows you the live video stream if you have a home security plan that supports video, and even shows you local crime statistics. You can configure your video recording triggers, arm and disarm the system and contact the authorities easily. If you prefer email alerts, you can set those up too.

Video Recording

Automatically capture video clips based on detected motion or create them manually. These get stored on LifeShield’s encrypted cloud storage servers.

Photo Capture

You can snap a picture of people who are at or in your home to help with identification and record keeping.

Professional Monitoring

LifeShield is ready to help in an emergency, which includes alerting the right department in the event of an intruder, smoke alarm or carbon monoxide problem.

Ease of Use

LifeShield is designed with easy installation in mind. The typical system should only take you an hour to install if you’re going the DIY route. If you prefer professional installation, the company does make this available for an additional fee.

Customer Service

LifeShield’s customer service reputation is less than stellar. Customer complaints are plentiful and cite everything from slow response times to lack of representative knowledge. You have access to a full knowledge base, product documentation and usage videos to try to solve your problem without involving anyone else.

If you do want to get in touch with customer support, you can either email them or call them.

Value

LifeShield includes the equipment in the monthly cost, but it only works if you have an active plan. The waived fees for the home security equipment typically only applies if you sign a three-year contract, although you do have the option of going monthly. The costs associated with the equipment are listed below, should you choose not to sign a contract. An activation fee may also apply to your home security package from LifeShield.

Promotions vary, and you typically get extra equipment added to your plan when they run them.

All plans include any time, anywhere mobile access to your home security system, as well as fire and carbon monoxide monitoring.

Security Essentials $29.99/mo and $299.99 upfront costs

LifeShield recommends this plan for homes 950 square feet and larger. It includes 24/7 professional monitoring to protect you against intrusion. The equipment package that it comes with includes:

  • 2 Door and Window Sensors
  • 1 Motion Sensor
  • Wireless Security Tablet
  • Fire Safety Sensor
  • Keychain Remote

Security Advantage $39.99/mo plus $399.99 equipment cost

LifeShield recommends this package for homes 1,500 square feet and up. In addition to the features offers by the previous plan, you also get security cameras and 30 days of 250 MB of cloud storage for recorded clips. The equipment included with this package is:

  • 4 Door and Window Sensors
  • 1 Motion Sensors
  • Indoor Security Camera
  • Wireless Security Tablet
  • Fire Safety Sensor
  • Keychain Remote

Security Professional $49.99/mo plus $499.99 equipment cost

This complete package covers larger homes and expands the cloud video storage time to 60-days, with up to one gig of video clips supported.

  • 8 Door and Window Sensors
  • 2 Motion Sensors
  • 2 Indoor Security Cameras
  • Glass Break Sensor
  • Wireless Security Tablet
  • Fire Safety Sensor
  • Keychain Remote

Equipment

Base

This is the base station that all of the LifeGuard equipment wirelessly connects to.

Entry Keypad

Arm and disarm your system through the entry keypad. It’s designed to prevent criminals from trying to smash it during the alarm delay period after entering the home.

Security Touchpad

This touchpad security tablet gives you full control over your LifeGuard home security system and the ability to look at the live video streams and recorded events.

Wireless Video Camera

This indoor/outdoor wireless video camera has a simple design that blends into its surroundings. You can use the mobile app to take a look at the stream or view the videos that the detect records when the motion detection is triggered.

Fire Safety Sensor

This sensor delivers a notification in the event that a fire is detected in your home. If you’re not there, the professional monitoring team will get in contact with emergency services.

Glass Break Sensor

Your home security system will know instantly if someone breaks in through your windows.

Pet-Friendly Motion Sensor

Some motion sensors have a lot of false alarms due to pets. LifeGuard makes sure to implement pet-friendly features to limit this problem.

Keychain Remote

Use this remote to arm and disarm the system without needing to go to your keypad. It’s convenient and lets you avoid rushing into the house. Each person can get their own keychain remote, which gives you more information on the people coming and going in your home.

Add-on Equipment

Freeze Sensor – $70

Frozen pipes are a horrible nightmare in the winter, leading to costly plumbing and repair bills. The freeze sensor tracks the ambient temperature and sends a notification if it drops below normal levels.

Flood Sensor – $70

Recovering from floods and water leaks requires fast action when the problem first starts happening. The flood sensor gives you the heads up that you need to address the issue.

Summary

LifeShield offers a solid home security system, especially if you’re looking for something that includes the equipment without an upfront cost. However, the lack of home automation devices, third-party integration or a broader selection of home security hardware makes it lag behind the competition.

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