Link Interactive home security ratings

Editor's Rating

This well-established company first installed alarm systems in 1952 and has made an impressive transition to wireless. Emergency monitoring starts at $29.99/month for basic protection against crime and environmental damage. Top plans have features such as smartphone control, automated door locks and video surveillance. Overall Link Interactive is a top security company for shoppers seeking long-term value.
customer service
5
value
4
equipment
4
features & technology
5
ease of use
5
4.6 overall score
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PROS

Easy DIY Installation
Competitive Monthly Rates
Wireless Equipment
No Landline Required
Environmental Disaster Prevention
Wearable Panic Button
Indoor and Outdoor Cameras
Home Automation
Customer Owns the Equipment

CONS

Up-Front Equipment Cost
Long-Term Contract
Equipment Warranty Just One Year (Sometimes Two)
Pro Installation Not Available


Overview

Link Interactive is headquartered in Utah. It was first known as Mountain Alarm in the 1950s. Link’s wireless security equipment is made by 2GIG — “2 Guys In a Garage” — and earns even higher quality ratings than General Electric’s comparable equipment. The human side of Link earns high marks too. Customer service is readily available, and the sales department is helpful and low pressure.

Security companies have different pricing models. Link’s competitors tend to combine the costs of leasing security equipment and monitoring the alarm into one monthly fee. With Link home security, customers buy equipment (instead of leasing it) and have low monthly expenses if they also want monitoring. The Link Interactive equipment cost is about $170 or more, depending on needs and preferences. Optional monitoring ranges from about $30 to $45 per month.

Each Link home security system is customizable. A basic set includes a touchscreen control panel, entry sensors, a motion detector, and environmental monitors such as smoke alarms. Advanced Link security systems can support smartphone control, video surveillance, automated lighting and much more.

Monitored Link Interactive alarm systems typically contact emergency operators via cellular radio. They do not work with landlines. WiFi is an alternative for sending emergency alerts but is less reliable than cell radio.

Customer Service

Link Interactive customer service is based in Utah. They maintain an A+ rating with the Better Business Bureau (BBB) and have an average of less than one formal BBB complaint per year! Sales and customer service were exceptional in SafeHome’s experience, with Link’s agents being truly helpful and low-pressure. The company’s dozens of offices across the US consistently earn positive customer reviews as well.

Value

Link Interactive offers three main bundles of equipment and many la carte options. With discounts applied, equipment costs are reasonable. Monitoring ranges from $29.99 to $39.99 per month when discounts are applied. Here are details about each bundle:

The cheapest Link Interactive security is called Standard. It costs $29.99 per month. This plan provides basic protection by guarding entryways, detecting indoor motion and automatically calling emergency operators if the system is breached. The Standard home security plan also provides environmental monitoring with sensors for smoke, carbon monoxide, water leaks and extreme temperatures.

The mid-level plan is called Gold. This security plan costs $34.99/month. It builds upon Link’s cheapest home security plan with several valuable features: hands-free voice for emergency calls; mobile control; text alerts; and home automation.

Link Interactive’s top security plan is Elite. For $39.99/month it provides all the features in the Gold plan, plus you get video surveillance. Link Interactive video cameras are motion-activated and can also record according to time schedules.

Contract

Link home security customers choose from monitoring agreements of one to three years. The rates we listed above assume that a 36-month contract is signed.

Equipment

A basic Link Interactive security package includes the following equipment:

  • A control panel
  • A keychain remote
  • Three entry sensors
  • Environmental sensors
  • One infrared motion sensor
  • A high-decibel siren
  • A yard sign and window decals

You can add additional devices at any time. Examples of advanced features are glass break sensors, cameras and automated door locks. Here are the most popular wireless home security devices and features in different categories.

Controls

  • Touchscreen Control Panel
  • Keychain Remote Control
  • Clip-On Panic Button
  • Mobile App

Sensors

  • Door Entry Sensors
  • Window Entry Sensors
  • Garage Door Sensors
  • Glass Break Sensors
  • Motion Detectors
  • Carbon Monoxide Detectors
  • Smoke and Heat Sensors
  • Water Leak/Flood Sensors

Video Cameras and Home Automation

  • Indoor Cameras
  • Outdoor Cameras
  • Keypad Door Locks
  • Remote Control Lights
  • Remote Control Thermostat

Features & Technology

As listed above, Link Interactive installs and monitors a wide range of home security devices. Here are some highlights about their supported equipment and features.

Hands-Free Voice
Link’s mid-level and top monitoring plans support voice communication through the alarm system’s control panel. Their emergency operators can speak to you in case of a possible system breach and determine whether to call emergency services.

Pet-Friendly Motion Sensor
Motion sensors from Link Interactive can be pet-sensitive. This means they won’t detect weights under 40 pounds.

Panic Pendant
Panic buttons monitored by Link can be clipped to a belt or worn around the neck or wrist. These waterproof security devices are safe to use in the shower or bath. They provide extra backup in case of break-ins and medical emergencies.

Environmental Sensors
For all-around home safety Link Interactive can monitor sensors for frozen pipes and water leaks, heat, smoke and carbon monoxide.

Video Surveillance
Link’s top security packages include monitoring for wireless video cameras. Indoor and outdoor cameras are available. More effective than CCTV systems, these security cameras are high resolution and can support night vision technology.

Home Automation
Link security systems support home automation including centralized control of lights, temperature, door locks and more. Geoservices is included too; an alarm system can automatically activate when the owner’s smartphone leaves the property.

Ease of Use

Link Interactive security systems are easy to use. Customers can typically accomplish setup in 30 to 45 minutes. No drilling is required; the only tool needed is a Phillips screwdriver for the control panel.

Controlling a Link alarm system is simple with an included keychain remote and touchscreen control panel, plus a convenient mobile app works with the middle and top-tier plans.

Support is available by phone from 7:00 a.m. to 9:00 p.m. MST.

Summary

Link Interactive is a top choice among customers who prefer DIY independence. Link security systems are easy to customize and install and come at a great value.


Link Interactive Home Security

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