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Brinks Home Security Review

With over 150 years in the security business, Brinks is still going strong with cutting-edge technology and ultra-fast response times.

SecureScore™: 8.0 /10
View Packages
8.0 SecureScore™
Customer Service
5.9
Value
8.3
Equipment
8.7
Features & Technology
8.4
Ease Of Use
8.7

Brinks Home Security Ratings

Imagine what 150 years of innovating and perfecting products can do for you and your home. This leader in home security has joined forces with Moni and Livewatch for a ‘trifecta of protection’. Their diverse offerings include automated arming and disarming, smartphone control, Crash and Smash protection, and LiveVoice Assist. See for yourself how they are raising the bar in our Brinks Home Security review…

PROS
  • Rate-locked contracts
  • 24/7 monitoring
  • Smartphone control of the system
  • 30-day return policy
  • Home automation features
  • 2-year warranty

CONS
  • Most plans require a three-year commitment
  • Professional installation costs extra

Getting to Know Brinks

Brinks Home brings the powerful talents of Brinks, LiveWatch and Moni together for a home protection dream team. You can choose between the Brinks Home Complete systems, which provide whole house protection and the option for video surveillance, or Nest Secure monitoring by Brinks, if you already have a Nest Secure alarm system.

You can get started with a plan for as low as $29 per month. Some plans include the equipment or offer promotions that reduce or eliminate the equipment cost, but require a three-year contract with Brinks.

The range of high-tech features is designed to fit into your lifestyle. Having a home security system shouldn’t be a hindrance to you getting into and out of your home easily. Brinks has a number of quality of life improvements that make this part of the process seamless.

The Lineup of Features and Tech

Having a home security system shouldn’t hinder your ability to get into and out of your home easily, and Brinks has a number of quality-of-life improvements that make this part of the process seamless.

Here are some of Brinks’ standout tech features today:

24/7 Monitoring

Professional monitoring helps keep an eye on your home, alerting emergency personnel if the situation warrants it. This feature is particularly useful if you’re unable to check alerts on your phone to react quickly. When an alarm goes off, the ASAPer service pushes the alert to SMS, voice, or email based on your configuration. You can address the alarm without professional intervention if needed and report a false alarm. You can also chat with the monitoring professionals for emergency help. If no one receives a response from you, they will dispatch the police.

Smartphone Control

The Brinks security app lets you arm, disarm, and check on video streams through your phone.

Cloud Video Storage

If you have a plan that includes video devices, you can store your recorded clips in the cloud.

Contracts

Some complain that Brinks is too inflexible with its 3-year contracts. But if you’re willing to sign on, you get a lot—including the flexibility to purchase 24/7 system monitoring for your Nest Secure system for $29 a month. This level of flexibility is somewhat unusual among home security system companies. Brinks also offers discounts when you buy the Nest Secure through them.

Beyond that, Brinks offers a pretty generous 30-day money-back guarantee, so you should have ample time to install and test the system. If you don’t like it or have any uncertainties about the 3-year commitment, send it back in time and you’ll get all your money back, including any upfront costs.

Installation

The Brinks Home Complete system is designed to be simple and straightforward. Brinks preconfigures your home security system before they ship it. Then all you need to do is take it out of the box, attach the devices to the appropriate locations, plug everything in, and activate your comprehensive home security system.

Because it’s 100% wireless, you don’t have to do any drilling to install—but if you’d rather go the pro route, you still have the option to use Brinks Pro Install services, and that will extend your warranty from 2 years to lifetime coverage. You do have to pay for this service, but you have the option to either pay $10/month and avoid any upfront costs or pay a one-time $199 installation fee. (You can also install yourself but extend your warranty to lifetime coverage for $49.)

Is it Easy to Use?

Beyond simple installation, the Brinks smartphone app gives you centralized, remote control over the whole system with a user-friendly interface. Even when you’re in an emergency, you can access the controls you need to keep your home and family safe.

The Brinks Home Security hub supports 119 devices on the home security system, so you can choose the exact equipment you need for your home security and automation needs.

The Customer Service Experience

The home security expertise of Brinks and its partnering companies comes through any time you need to reach out to customer service. They can contact you through your home security devices in the event of an emergency, and you also have traditional customer support channels staffed by security experts.

Phone support gets you in touch with a dedicated customer care team, and you can even text them your questions. If you prefer to contact them through the website, a ticketing system is available. Extensive self-service support resources give you answers to most of the basic problems that you may encounter.

Brinks also has a community set-up so you can connect with other users of these home security systems to ask questions, share solutions, etc.

All this and it’s no surprise that Brinks Home Security has great reviews, earning them an A+ rating with the BBB. Also, J.D. Power ranked Brinks Home Security #1 in Customer Satisfaction with Home Security Systems in 2018.

Stacking the Value

Brinks offers two main plans, plus the option to add more equipment to your plan as needed. You’re not going to get any equipment for free, but its pricing is competitive.

Brinks Home Complete

Brinks Home Complete starts at $29/month and $399 equipment cost.

You get a comprehensive home security system that includes the equipment you need to stay safe. This falls under a 36-month rate locked agreement, and if you don’t feel like you’re getting value out of the system in the first 30 days, you can return it. This plan includes home automation features, 24/7 monitoring and smartphone control.

Brinks Security SystemMonthly CostOne-Time Activation FeeEquipment Cost
Brinks Home Complete (No Financing)$29$0$399
Brinks Home Complete (GreenSky Financing)$40.08$0$0

Brinks Home Complete with Video

Brinks Home Complete with Video starts at $39/month and a $499 equipment cost.

This plan includes all of the features of the base-level package and adds video cameras into the mix. You get a live video streaming view whenever you need to see what’s going on, as well as cloud video storage for these files. In addition to the equipment already included in the base package, you also get an indoor camera and a doorbell camera.

Brinks Security SystemMonthly CostOne-Time Activation FeeEquipment Cost
Brinks Home Complete with Video (No Financing)$39$0$499
Brinks Home Complete with Video (GreenSky Financing)$52.86$0$0

The Goods

Brings offers 2 main packages, plus add-on equipment, all detailed below:

Brinks Home Complete

Brinks Home Complete

 

  • Brinks Home Touch Security Panel – This panel allows you to arm and disarm the security system, sound an alarm and see the devices connected to it.
  • 3 Door/Window Contact Sensors – Discover whether someone is trying to open up doors or windows during a break-in.
  • 1 Motion Detector – The security system will register unusual movements with this sensor and sound the alarm or alert you, depending on your configuration.

Brinks Home Complete With Video

Brinks Home Complete with Video

  • Includes all Equipment from Brinks Home Complete
  • 1 Indoor Camera – For a live stream and recordable view of your home during the day and night.
  • 1 Doorbell Camera – For an excellent view of the people coming up to your doors.
Brinks EquipmentBrinks Home CompleteBrinks Home Complete with Video
Brinks Home Touch11
Wireless Door Sensors33
Wireless Motion Sensor11
Yard Sign and Stickers11
HD Video DoorbellNot Included1
Indoor Camera with Night VisionNot Included1

Add-on Equipment

  • Smoke Detector – You can add a smoke detector to protect your home from fires.
  • Door/Window Sensor – Add additional sensors to your home security package.
  • Motion Detector – Cover more rooms and entryways with add-on motion detectors.
  • HD Indoor Camera – You can add more cameras to your Brinks Home Security Complete with Video package.
  • Up to 119 Smart Home Devices – Brinks Home equipment can act as the hub for 119 different smart home and security devices which integrate with Google Home, Amazon Alexa, Apple TV, and more.

The Last Word

Brinks’ long history in the home protection industry, coupled with the quality partners that it’s working with for additional services and hardware, leads to solid performance and a reliable security system reflected in high customer service ratings. If you’re looking for a risk-free contract and month-to-month plans without sacrificing top-notch technology and coverage, Brinks Home is about as good a bet as you’re going to get anywhere.

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16 Comments

  1. Avatar Antony says:

    Thank you for your excellent analysis.
    I met Brinks when they “bought Monitronics”, actually, not sure what happened there. I was initially signed on with Moni with there Alarm.com monitoring services. Somewhere along the way came Brinks and it has been terror ever since.
    I recently was contacted because my bill went up and no one ever mentioned this to me.
    So when you say that the 36 months contracts are fixed, maybe I got a very raw deal: a 60 months monitoring contract that was supposed to be fixed but in there, someone somehow sneaked in a clause in fine print that stated that the rate could increase after the initial 12 months. So I am here stuck with higher bills and longest of contracts ever in the US. I am not sure how much I will be paying at the end of this year since it is only my 2nd, and I still have 3 more years to go. I am pissed off!

    1. Avatar Jey Balakrishnan says:

      I ran into the similar situation .. They are so horrible and not good customer care . They put me on hold for 3 hours and gave a crap load of offers for not leaving,, Totally disappointed.

  2. Avatar Bill Campbell says:

    horrible call centre – spoke to two rep. The first could not speak english. The second “specialist” could also not speak english. I had my base system replaced 3 weeks ago. My key fobs no longer work. Neither one could help me. The phone system they were using made it impossible to hear what they were saying. Worst home security system I have ever seen. Worst call centre I have had to deal with. I will be cancelling my account and finding a competitor that will provide service

  3. Avatar Philip Parker says:

    Hi anyone interested in using this company. DO NOT unless you have in writing that you can cancel your monthly payments. They will sign you up for a Five year term. When you do not like the service. If you want to cancel they will charge you the full amount for all the remaining years.

  4. Avatar Mark Piner says:

    Absolutely the worst customer service ever. Everytime I call them I’m on hold for over an hour. My system has been in for about two weeks and has never worked properly. After being on the phone with tech support and customer service for almost 10hrs total it still doesn’t work right.

  5. Avatar Troy Grant says:

    Your company is the worst I have ever dealt with, especially when it comes to customer service. I tried for ever to cancel my service with you and now you send me a bill again. I have no service with you any longer, quit billing me.

    1. Avatar Editor says:

      Hi Troy,
      We don’t sell Brinks products, so we’d recommend contacting the company directly.

  6. Avatar Theo Pants says:

    Signed up yesterday with Nest. Online signup completed, activation link gives an error. Called in twice and after 30 minutes of holding, the line ‘drops’ and they don’t call me back; even though every time I call they ask: “if we get disconnected is this the best number to call back?”

    I hope Nest adds more providers, as I will be canceling my subscription.

  7. Avatar Jason Doonan says:

    Terrible service, stay away from this company. Bad job with installation (house is not fully covered, and rep lied about the police response that could be expected) that they will ‘fix’ if I pay for a tech to come back out. Used essentially all my original equipment, but charging me as if they had installed all new. Increased my fees (even though contract said no fee increases) and when dealing with customer service, that team is a joke with the rep actually arguing in disagreement to what i was saying. Stay far, far away. Much better and more trustworthy companies out there.

  8. Avatar Gloria says:

    Brinks and Nest are terrible!!! What a waste of time dealing with their horrendous customer service. Do not purchase!

  9. Avatar Riley Palmer says:

    Horrible service! Was with monotronics before it was bought. Brinks auto renewed us for 3 years. Wont stop charging us $35 month for a 10 year old unit that doesn’t even work anymore. Stay far away.

  10. Avatar Christian says:

    Horrible. Changed the battery in smoke detector. Hit test for the detector. Entire system went off. Alarms blaring. Traumatized toddlers screaming and crying. Entered my code to shut it off. Apparently that just shuts off the alarm in the house. Called Brink’s to cancel the alarm. Fire department arrived while I was still on hold. Brinks won’t let me out of my contract. The lesson: if you have Brinks you can’t test your smoke detectors. If you call with something important, like cancelling an alarm, you wait on hold until the first responders arrive.

  11. Avatar Kimberly Tuyay says:

    Called in June to cancel policy due to moving for the military, I was told by the agent that it would be cancelled on the date I asked for. They did not cancel it and have been drawing money from my account since then. I requested a refund and I cannot be given one because I didn’t turn in my orders until September. Had I been told I needed to send my orders in when I called in June this would not be happening. The agent did not give me any further instructions on what paperwork was needed. Funny thing I didn’t even have Brinks to begin with it was Monotronics, which was bought by Brinks. Such BS

  12. Avatar Vicki says:

    I started with Montronics. As the other reviews, Brinks got the contract. I signed for a 5 yr. @ $54.99. Should have done a whole lot more research. After Brinks took over my bill started increasing. Now it’s up to $64.71. Called to complain. Wow! They can reduce my payment but I would have to sign another contract… not no but NO. I have 8 more months and I will cancel. Funny how there ads say monthly payments from $30.00 to $49.00. By reading these other reviews this is the way Brinks works. I will make sure to tell everybody I know to “just say no to Brinks and read the contract…. the devil is in the print!!!

  13. Avatar Jay says:

    Beware of this company advertising several features – – you will have to pay for every feature that they tell you, write it all down and tell them to email you what is included in your account down to the last light sensor or zwave device or else you wont get it or will have to pay extra!

  14. Avatar Myra Frisbee says:

    Brinks is an awful company! We called to stop service and they refuse to stop charging us. They supposedly sent us a final bill then charged us for another month. With this last bill they threatened to send it to collections & damage our credit if we didn’t pay it.

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