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Medical Care Alert Review

A reputable medical alert company with superb service and strong family values

Last Updated On: September 19, 2019
SecureScore™: 7.3 /10
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7.3 SecureScore™
Customer Service
7.1
Value
7.0
Equipment
7.4
Features & Technology
7.4
Ease Of Use
7.7

Medical Care Alert Ratings

The leadership at Medical Care Alert is so confident in their service that they use it for the elderly in their own family. Now that’s what you call standing behind your product. Owned by Medical Response Technologies, the company has earned a reputation for stellar service and highly-trained staff/responders. While it’s a bit pricey and the options are few, working with a family-owned business that truly cares is priceless. See what our experts say in our Medical Care Alert review.

PROS
  • Family-owned
  • Quality customer experience
  • Risk-free trial
  • No long-term contracts
  • Lightweight mobile unit

CONS
  • Somewhat pricey compared to other medical alarm services
  • Limited equipment options
  • No mobile application

Overview

The Medical Care Alert service is based in Michigan and has two US-based monitoring centers in New York and California under the name American Response Technologies. This medical alarm company has an A+ rating with the Better Business Bureau and is well-regarded on Angie’s List. This is a family-owned company that uses their own service to keep their own loved ones safe, so they do everything in their power to ensure that they deliver quality services. They started their company in 2008 with DIY home security systems. Over time, they ended up moving into personal emergency response systems that were geared towards seniors’ needs.

Features & Technology

AT&T Wireless Cellular Coverage

Your mobile medical alert button comes with AT&T wireless coverage that is available in 50 states. You don’t need to have a cellphone on-hand for your device to work.

Multiple Location Services

When someone needs to locate you quickly during an emergency, the mobile pendant uses GPS, Wi-Fi and cellular signals to provide your exact location.

AutoFALL Technology

When you add the AutoFALL option to your plan, the medical alert button can determine whether you have fallen and connect you with the medical monitoring center. You don’t need to press the button for this function to work.

SMS Notifications to Contacts

In the event that you need an EMT to come and help you, your designated contacts receive a text message alert so they know what’s going on.

Ease of Use

All you need to do to get started with your Medical Care Alert system is to plug it in, get the appropriate wires connected and activate your products. The medical alert button is readily available if you need to press it, and the one button activation makes it difficult to mess up.

Customer Service

You’re well taken care of from the second you sign up with Medical Care Alert. You put together a Personal Profile that details vital information in the event of an emergency. The emergency responders who contact you when you press your alert button looks over your profile to ensure that you’re getting the correct type of care. You set up an emergency list of people who get contacted when you have a medical alert.

Medical Care Alert will text and call the people on this list so that they do everything they can to get a response from people who can assist you. If emergency medical professionals need to head to your location, they know your medical conditions based on what you report in the Personal Profile. You can also provide information like the code to your lock box, if someone needs to access your home. All of the agents who answer your alerts are MT/EMD-certified.

Value

Medical Care Alert offers an in-home risk-free trial of its services, with no long-term commitments and a price lock guarantee. You don’t pay for activation fees or priority shipping either.

Home Medical Alert System $27.45 month

This service covers your entire home, so you’re always protected anywhere you roam in the house. The base unit gives you a two-way speakerphone to communicate with the monitoring center, and the medical alert pendant keeps you safe during a medical emergency.

Home & Yard Medical Alert System $32.04 month

This plan is best for people with larger homes or yards, so you can go outside and not worry about whether you can send alerts. You can directly communicate with the monitoring center via the pendant that comes with this when you’re out of the home.

Home & Away Medical Alert System $36.62 month

If you frequently go farther away than your yard, this mobile medical alert plan uses AT&T cellular so you can go anywhere. GPS location services help emergency responders find you if you have an emergency away from home. This shower safe pendant gives you direct communication with the medical alert monitoring center, and it’s shower safe.

You can add automatic fall detection with a $10 per month fee. When the pendant detects that you fell, it lets the monitoring center know so they can take appropriate action.

If you’re dissatisfied with Medical Care Alert, you have two refund options. If you’re within the 14-day trial period, then you get a full refund of the subscription fees, minus the shipping costs for the system. You may have additional deductions from the full amount if you don’t return all of the equipment or you request a return shipping label. Additionally, you pay a $50 fee if you never tried to connect or test the system.

Are you interested in a refund outside of this trial period? You get a pro-rated refund based on the unused part of the subscription. The same deductions of the 14-day trial period apply to refunds after that time frame.

If you cancel before the system ships, you get a full refund of the subscription fees and any shipping fees that you paid. If you refuse this package during the delivery, you pay for the shipping costs and a $50 restocking fee.

The only situation that you don’t receive a refund is if you send the system back but have damaged it through negligence or intentionally altered it. A $350 equipment fee is charged in this scenario and all of your subscription fees are forfeit.

Equipment

Home and Yard

The Home and Yard system comes with a base unit and a shower safe pendant. This 1,000-foot range pendant has a microphone and speakers, so you can connect directly with the monitoring center. Wear it as a necklace, clip it on your belt or put it on your wrist. You can also answer your home phone through the medical alert button.

Home

You get a base unit that acts as a whole house, 2-way speakerphone with a 600-foot range. It operates with a modem or a landline phone jack, with an optional cellular system. The alert button is water resistant, so it can come in the shower and keep you safe from slips and falls.

Home & Away Medical Alert System

This all-in-one device weights less than two ounces so you barely even notice that it’s there. It lasts for 36 hours on battery and charges overnight. It’s water resistant and you have several ways to wear it. This GPS enabled device adds a Track and Find portal to your service, which helps family members and caregivers locate you in an emergency.

Add-On Equipment

Bedtime Buddy

This add-on is part of the Home & Away package. It’s an extra medical alert button and a charging station for your all-in-one pendant. When you’re charging your Home & Away device, you have an extra button to keep you safe and sound.

Lock Box

This handy piece of equipment stores extra keys securely. If you can’t answer the door when you have a medical emergency, your caregivers, friends, family or emergency medical responders can get in to help you.

Summary

Medical Care Alert offers systems that are mid-range in price and offer a solid set of features. They might not venture into particularly innovative products or services, but they do a good job at delivering the basics and adding a few extra options.

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