Struggling to convince a loved one of the value in using a medical alert device? On their website, LifeFone offers a few suggested comments.
This one especially grabbed us: “LifeFone is like insurance, you may not use it today, but if you need it, you’ll be glad you have it!”1
Great point! But why LifeFone and not another medical alert system?
During the several days that we lived with one of LifeFone’s At-Home and On-the-Go systems, we learned a few things about the brand that distinguishes it from other systems.
For starters, LifeFone has a one-of-a-kind battery that boasts up to 30 days of battery life.
In addition, founded in 1976, the company has used its time in the market to perfect dealmaking with its customers. By this we mean that LifeFone offers many different ways to save money on emergency medical alert coverage.
FYI: While LifeFone’s product is relatively simple, their sales pitch is somewhat complicated. Was it a dealbreaker for us? No, not at all. And while we did hit a couple of snags while using LifeFone, we found that these alert systems make the grade pretty much all around.
Stick with us and we will break it all down for you so that you can make the best decision possible on a medical alert system that fits your lifestyle and your budget.
If you’re interested in reading more general information on medical alert systems before diving into our full LifeFone review, feel free to peruse our Medical Alert Systems Buying Guide.
Like most medical alert systems, ordering can be done online. However, we strongly recommend placing your order over the phone. The reason is that LifeFone offers many options. Of course, we love having options, but in the case of LifeFone, it can get a bit confusing. This is especially true if you are trying to make a decision from the information on the website alone. We will say that LifeFone’s customer service is very knowledgeable and can walk you through the process.
Still, we should clear up a few things straightaway. First, the Voice-in-Pendant comes in black or white. However, the differences between the two go far beyond color. To begin, the black device is a bit smaller and lighter.
In addition, while the black device uses only Verizon service, the white device can use either Verizon or AT&T service. If ordering LifeFone, you will be using Lifefone’s cellular service, not your own, so for many people this may not make a difference. But if you live in an area where there are more AT&T cell towers than Verizon, or vice versa, this may be helpful.
Fun Fact: In 2019, 349,344 cell towers existed in the United States.2 So you’ll be covered by LifeFone’s monitoring system pretty much anywhere you go in the U.S.
Finally, note that the battery life is longer on the black device — up to 30 days. In comparison, the battery life on the white device is five to seven days.
We went ahead and ordered a black device, not realizing the differences until a later conversation with customer service. We were happy with the device we ended up with, but understanding these differences before getting on the phone to place an order would have been helpful. Just something to keep in mind!
Also, remember that LifeFone does offer a couple of different at-home alert systems. These include one system designed for landlines and one designed for cellular connection. LifeFone also offers a hybrid that includes a base station for the home along with an on-the-go device.
The box that our LifeFone mobile system arrived in was about the size of a box of chocolates. (We will refrain from quoting Forrest Gump.) When we pulled out the mobile device, one of three small, simple pieces, the shiny black device was small in size and quite light. We guessed that it weighed under two ounces, and Veronica, our customer service representative, later confirmed that it weighed 1.7 ounces. So we were able to wear the mobile device comfortably on a lanyard, usually forgetting that it was even there.
FYI: Another small, lightweight device with three color options and a similar monthly cost is the Mini Guardian. Learn more in our write up of the Medical Guardian brand.
We paged through the User’s Guide as we checked out the device and that’s when we discovered its somewhat kooky name: Voice-In-Pendant. Oh well, it’s not like you are going to call your medical alert device by name. And if you are that person who does, well, you can always change it to fit your fancy.
Seriously though, we like all-in-one systems and this one seemed to fit the bill. We removed the charger from the box and immediately set it up in our living room next to the computer where we spend much of our time. We sometimes need a visual reminder to help remember to do things like charging devices.
Moving right along…
Now, we mentioned three items in the candy-sized box. The third item gave us pause. It looked like a … hair clip? Hmm … We needed to consult with the user’s guide to determine its purpose. Lo and behold it was actually a belt clip, different from belt attachments we’ve used. Still, it is nice to have wearable options.
Pro Tip: For a comparison peek at a mobile device that can be attached to a belt by a well-constructed belt case (rather than a clip), read our review of Medical Alert.
Setup was pretty simple. We needed to start by charging the battery. We noticed that the ring around the device’s emergency button was not lit up when we removed it from the box. However, when we placed it on the charging cradle, the top of the ring flashed red every five seconds indicating that a charge was needed. Here, have a look…
This seems like a good time to talk about LifeFone’s battery. As we mentioned above, the battery life for the black Voice-In-Pendant is up to 30 days. That is one heck of a long battery life. You definitely will not need to charge it every day, and in fact, LifeFone advises you to charge it only when necessary.
We briefly wondered whether charging a device intermittently would lead to a dead device. LifeFone does put some functions in place so that this doesn’t happen. For one thing, the LED light around the emergency button will flash red and vibrate when the device needs to be charged (it’s difficult to miss). Also, when you press the indicator button on the side of the device, an automated voice will indicate either “Battery ok” or “Battery low, please charge.” Pretty neat, actually. But as an extra reminder, we’re also going to keep that charger next to our computer.
One more point about batteries — we learned that if we had opted for fall detection on our Voice-In-Pendant, the battery life would decrease to about five days. That was a disappointing discovery, at first. But when we compared the shortened battery life to that of most other brands, we realized that LifeFone was still way ahead. Most devices need to be charged daily.
Did You Know: Though we have not come across other devices that have a 30-day battery life, we have seen a few with a five to seven-day battery life. For a look at another mobile device with longer-than-average battery life, read our review of LifeStation.
All right, once the red light on the Voice-In-Pendant was solid and ready for testing, we were ready to test the system. We completed the test in just a minute or two. All it takes is pressing the Emergency button and waiting for a Response Center Associate to connect. After you confirm that the call is a test, your setup is complete.
FYI: LifeFone recommends conducting a weekly test to ensure that your device is working properly.
We know you’re wondering about the best way to wear the mobile device — with a lanyard or attached to a belt. It’s really a matter of preference, but we’ll give you a few things to think about that will help you make that choice.
The Voice-in-Pendant is lightweight; it felt comfortable wearing it either way. Because LifeFone sends a lanyard and a belt clip, we experimented with both. The belt clip is not the most attractive-looking accessory we’ve seen. Looking at it another way, the device will not often be seen which is why some choose to wear it on a belt in the first place.
Often mobile devices worn on a belt come with a sturdily made case that will attach to a belt. The LifeFone belt clip seemed to have a tendency to slip around rather than remaining securely in place. We wondered if while out, and pulling a coat on and off or brushing up against something at the grocery story, the device might come loose and get lost. Again, not a deal-breaker, but something to think about.
Now let’s talk about the lanyard. Those who opt for fall detection will need to use the lanyard. On their website, LifeFone states that fall detection is not available if using the device with a belt clip.
We recommend wearing the Voice-in-Pendant around your neck anyway. In addition to the fact that it can be used with fall detection, it is also comfortable and relatively discreet, not to mention a bit more secure than the belt clip.
Recommended: LifeFone suggests cleaning the device weekly. This can be done by rubbing the gold contacts both on the device and the charging cradle with a soft cloth, like an eyeglass cleaning cloth.
One other thing that we should point out is the absence of any in-home help buttons with this particular system. The LifeFone Voice-in-Pendant is considered a hybrid system (At-home and mobile). Many other similar systems include a small, lightweight pendant with a help button that can be worn around the house.
When we asked Veronica our customer service agent about this, she explained that because it is an all-in-one system, they were keeping it a true all-in-one system. She also mentioned that with a longer battery life, an in-home help button is less necessary. All good points.
FYI: If you do want an in-home button, LifeFone offers three systems that will include it: the At-Home Landline, At-Home Cellular and At-Home and On-the-Go GPS.
Also, because emergency calls can be made while the Voice-in-Pendant is charging, you would never really be without protection.
If interested in seeing how LifeFone compares to other mobile systems, check out our analysis of the Best Cellular Medical Alert Systems.
Finally, one of the most important things to consider is response time, which is the length of time between pressing the button for help and connecting with a response center associate.
We tested LifeFone’s system several times and during different times of the day. LifeFone’s average response time came in at a respectable 30 seconds, which also happens to be the industry average. You can definitely feel confident that a fast response is one area that LifeFone delivers on.
Here’s a quick video we made testing our LifeFone medical alert system. Check it out to get a better idea of what to expect with service and response times:
While reviewing on-the-go devices, we have found that most require a monthly charge between $35 and $50. So at $43.95 per month for the Voice-in-Pendant, LifeFone’s price is right in line with the industry standard.
While you may find one or two cheaper monthly fees around town, we think that LifeFone’s affordability goes beyond its monthly cost. When comparing LifeFone to other mobile or dual alert systems in the same price range, we found that many other brands include additional costs. These expenses include equipment fees (as high as $300 in some cases) and installation or activation fees. LifeFone does not charge any of these extra fees. But it does have some optional add-ons which we’ll talk about next.
Pro Tip: If it’s the very best bargain that you want, we recommend reading our synopsis of the Bay Alarm Medical Alert System. We think Bay Alarm does a great job of balancing quality and price.
One thing that LifeFone will charge you for, if you opt for monthly billing, is shipping and handling. Some other companies will include this service free of charge. However, we’re guessing that a one-time charge of $15 probably won’t break the bank for most.
|LifeFone Alert System Pricing||At-Home and On-the Go GPS||Voice in Pendant|
|Monthly Charge for Fall Detection||$10 (optional)||$5 (optional)|
|LifeFone Alert System Pricing||At-Home Landline||At-Home Cellular|
|Monthly Charge for Fall Detection||$5 (optional)||$5 (optional)|
Like many others in the medical alert industry, LifeFone offers several standard add-ons. Examples include a wall-mounted help button that can be added to a high-risk fall area like a bathroom; several types of lock boxes; and a warranty, called the Lifefone Protection Plan.
And then there are several add-ons that are somewhat unique. Text to Locate is a location finder that enables caregivers to inquire about a loved one’s location via text with the LifeFone Response Center. We prefer location detection for caregivers in which the caregivers can access location information directly through an app. However, we think that any time that communication with a caregiver is enhanced, it is worthwhile. As we mentioned, location detection for caregivers is not a common feature, so we like that this is included.
On the other hand, not only is the Daily Check In feature rare, its functionality is also exceptional. It works like this. A LifeFone Care Agent will make a daily outbound call to a designated older adult. The call can be customized and registered to take place at a particular time of day. We think this feature would be especially worthwhile for older adults who live alone and whose caregiver(s) are remote.
FYI: Staying in the loop through the use of technology is one of the most important steps long-distance caregivers can take, according to AARP.3
If your highest priority is finding a system that provides caregiver assistance, you will want to take a look at our review of Aloe Care Health. It enables direct location detection for caregivers plus many more beneficial features not found elsewhere.
Now, let’s talk about fall detection for a moment. Fall detection is a newish technology that is incorporated into most medical alert devices these days. (For an overview of fall detection, read our summary of the Best Medical Alert Systems with Fall Detection.)
We think it is an important feature to include in any system, home or mobile, because as people age, falls become much more common. Sometimes these falls can result in head injury. In other situations, it can be a critical medical situation that leads to the fall. For example, a stroke can lead to sudden trouble walking as well as sudden confusion or difficulty speaking.4
In either case, older adults are not always able to press a button or speak to an emergency associate, but the fall can still be detected and help summoned.
Fall detection is sometimes included in an alert system’s monthly fee but more commonly added as an extra for $5 to $10 per month. The cost for fall detection with the Voice-in-Pendant is $5 per month. Take note that LifeFone’s other mobile system, the At-Home and On-the-Go GPS, costs $10 per month and requires the use of a separate pendant.
|Fall Detection||$5 per month|
|Wall-Mounted Help Button||$39.95 One-Time Cost|
|Hanging Master Lock Box||$39.95 One-Time Cost|
|Wall-Mounted Master Lock Box||$39.95 One-Time Cost|
|LifeFone Hanging Lock Box||$29.95 One-Time Cost|
|Text to Locate||Free|
|Daily Check In||$19 per month|
|LifeFone Protection||$5 per month|
All of you coupon clippers, bargain hunters and thrifters out there — you will love this. LifeFone likes to offer deals. We love getting something for nothing, so we were all over it. And we’ll even let you in on the secrets!
Ok, they are actually not secrets. LifeFone’s bargains are posted all over their website. But we have listed them below in a nutshell.
LifeFone also offers payment options that can help you save money (and get more freebies). The prices in the table above reflect the monthly cost of service. If you are willing to pay for service quarterly, the monthly price of service drops to $41.95, you will receive one free month of service for the first year and free shipping. If you opt for paying annually, the monthly price of service drops to $36.62 per month, and you will receive a free month of service the first year, free shipping and a free lockbox.
The quarterly or annual payment can be especially useful for those caregivers or older adults who have seasonal income, annual bonuses or receive tax refunds. It can also be useful for those individuals who have difficulty keeping up with monthly bills, perhaps someone with dementia.5
The two things we loved the most about the Voice-in-Pendant are the extensive battery life and the small size and weight of the device. The 1.7 ounce weight of the black device is impressive and one of the lightest that we have seen. A few ounces can really make a difference when wearing something around your neck all day.
LifeFone has a pretty decent response time, too! We had an agent on the line within 30 seconds, which really helps to instill confidence in the product.
We do think a few improvements could go a long way. A sturdy and better-looking belt case for the device would be nice. And we still don’t completely understand why the black devices are larger than the white devices, or if there really is a necessity to using two different cellular networks. Choosing the right device when ordering may get complicated.
Yet, this all-in-one-system is really that — all in one. And we think this makes sense. The monthly price of the system is not the least expensive around — especially if you go wild with the extras. But we remind you that you will not need to worry about any upfront expenses. Overall, we do think that you will be getting your money’s worth here.
And remember, if you or your loved one spends a lot of time at home, we think it’s worth looking into LifeFone’s At-Home Landline and At-Home Cellular options.
Yes. For example, if you request that a caregiver be called before Emergency Medical Services, LifeFone will happily comply.
LifeFone will assist in other types of situations such as a fire or home intrusion.
The white Voice-in-Pendant is 3.06” x 1.73” x .87” and weighs 2.5 ounces. The black Voice-In-Pendant is 2.6” x 1.57” x .67” and weighs 1.7 ounces.
The device can be used in the shower but it should not be submerged in water.
Good question. The Lifetime Subscriber Equipment Guarantee offers a free replacement of equipment for regular wear and tear. Some older adults, like the person with dementia who loses things frequently, may want to invest in the protection plan to cover the cost of equipment in case of loss, theft, or damage.
Lifefone.com. (2019.) Convince a Loved One.
Celltowerleaseexperts.com. (2020, September 23). A Graphic Overview of the Cell Tower Lease Industry.
AARP.org. (2020, May 15). Long-Distance Caregiving: 5 Key Steps to Providing Care From Afar.
American Stroke Association. (2021). Stroke Symptoms.
Blog.swbc.com. (2017, February 15). Monthly or Annual Auto Insurance Premium: Which is Best for You?