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Ooma Home Security Review

Smart, budget-friendly home security systems with VoIP phone service

Last Updated On: April 25, 2019
SecureScore™: 7.6 /10
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7.6 SecureScore™
Customer Service
7.6
Value
8.2
Equipment
7.8
Features & Technology
7.4
Ease Of Use
7.2

Ooma Home Security Ratings

The name might seem silly, but Ooma is all business when it comes to home protection. The company built their name around VoIP phone service, but has since expanded into DIY home security. Among the tech-forward features, Ooma offers remote 911 calling and a smart cam with facial recognition. Unfortunately, the up-front costs are high, and you must sign-up with their phone service to access their security services. See what our experts say in our Ooma review.

PROS
  • Low or no monthly cost for security services
  • Innovative remote 911 functionality
  • DIY installation
  • Device portability
  • Powerful security camera option

CONS
  • A Ooma Telo is required for home security services
  • The low monthly costs are offset by high upfront equipment costs
  • Equipment options are somewhat limited

Overview

Ooma is an NYSE traded company that is recognized as an innovative leader in the smart home market. They use cloud-based technology as the basis for their products and services. Ooma Home Security is a do-it-yourself system that is affordable, flexible and has several interesting features that help it stand out among other smart home-centric security systems.

Ooma was founded in 2004 by Andrew Frame, who previously worked at Cisco Systems. His technical background explains the tech-forward approach that this home security system takes. The company received a lot of recognition for their VOIP phone service, and their home security package has grown from that.

One of the security packages is free, and the other is very affordably priced, but you do need to have the Ooma home phone service to have access to it. You also pay upfront for the security hardware, with a basic equipment package that costs $179.99.

Features and Technology

Tamper Proof

Some home security systems have a weakness where a robber can burst through a door and break the control panel, rendering the alarm useless. The Ooma home security system has a tamper-proof design and sends notifications if someone attempts to do this.

Great for Renters and Homeowners

This DIY system is ultra-portable, so it’s perfect whether you’re a renter or a homeowner. You won’t have to worry about losing out on your investment with this home security system.

Includes Phone Service

Since you’re required to get the Ooma Telo for the security devices to work, you have phone service as part of the package. The features of this VOIP plan include unlimited nationwide calling, 911 calling, call waiting, voicemail, caller-ID and text notifications.

Ooma Home Security Mobile App

This app gives you full control over your smart home security system remotely. You can check on the system status, look through video recordings, request help in the event of an alarm and other important functionality.

Remote 911

One of the most interesting features that Ooma offers is remote 911. Since Ooma phone service is required to use the home security equipment, it can forward your address information to the emergency responders even if you’re not calling from your house.

Geofencing

Make your life easier by setting up geofencing. When your GPS location is outside of the fence, your system automatically arms. Once you come back, it disarms itself.

Ease of Use

All of the Ooma devices are simple to set up and use. It’s a DIY installation that will have you up and running in a few minutes. If you want to add new devices into your smart home ecosystem, this process is also straightforward.

Customer Service

Ooma’s customer service has good reviews online, and you have many options for getting assistance. A comprehensive self-help portal covers any basic issues that you may run into when setting up or using your home security system. If you need more hands-on assistance, the live chat connects you with a customer service representative. You also have the option of calling in if you prefer.

Value

Ooma Home Security has two plans available. You can move between the plans whenever you want, as you are not locked into a contract. You do, however, need an Ooma Telo system installed in your home. This is the equipment needed for the Ooma home phone service, and its costs start at $99.99. Basic phone service is free, or you could upgrade to Premier with more features for $9.99 per month.

For the home security packages, the Monitor plan is free. You can have unlimited sensors around your house and receive real-time information from those devices. All activity is logged for 90 days, in case you need to review it later. You can set your home security system to home, away, vacation and night mode, as well as custom modes.

The Telo device, which acts as the home phone and home security hub, provides audible notifications of any alerts. The Monitor plan also supports mobile push notifications to your smart phone.

The Secure plan is the paid tier. It only costs $4.99 per month for Basic tier Telo customers and $3.99 per month for Premiere. and adds even more functionality to your Ooma home security system. In addition to the features in the Monitor plan, you also get location-based mode switching, scheduled mode switching, SMS, email and phone call notifications, a remote 911 feature, and support for multiple users.

If you add the Butterfleye home security camera to your package, it may have an additional monthly fee associated with it. You have access to a free Monitor tier, which includes 7 days of cloud storage, video streaming, instant capture, history, and instant alerts for anti-tamper, sound and motion.

The Home Secure plan is $9.99 per month and adds 30 days of cloud-based video storage, facial recognition, remote 911 calling, 2-way audio, automated arming and disarming, and scheduled notifications. You can put six cameras on this plan before you start getting charged an additional fee.

Equipment

Home Security Starter Pack $179.99

If you want a way to get everything you need to get started with Ooma in one convenient and affordable package, this is a great value. It comes with the Ooma Telo, one motion sensor and two door/window sensors.

Butterfleye Smart Camera $199.99

This powerful home security camera has a lot of features that make it worthwhile to add to your system. The facial recognition is one of the most useful, as it can identify whether a person is a friend or family member allowed to be in the home. It sends instant alerts when it detects motion, sound, tampering or sees an unfamiliar face while it’s armed. You have a 120-degree viewing angle and it records in 1080p HD video.

Battery backup allows the camera to keep working during power and internet outages. In addition to the 7 to 30-day cloud-based storage that comes with the subscription plan associated with the Butterfleye camera, you can get 16 to 32 gigs of onboard storage. Download and share your videos as much as you want. The Ooma app organizes the events into an easy to understand timeline with filtering and sorting options.

When you’re home, you may not want the camera recording video or audio. You can toggle the privacy controls off and on as desired. If you have multiple WI-FI networks set up in your home, you can have the camera save more than one network so it can always pick the one that has the strongest signal.

Two of the best features of this home security camera are the programmable notifications and the automated software updates. Much like your smartphone, you can get over the air upgrades for your camera software. The programmable notifications give you fine-tuned control on the types of notices you want to get from the home security system.

Water Sensor $29.99

Stop environmental damage from causing major house issues.

Motion Sensor $34.99

No one should be wandering around the hallways while you’re gone or asleep. The motion sensor keeps a close eye on your property and lets you know if something is going on.

Door/Window Sensor – $24.99

If a door or window is opened or left ajar for an unexpectedly long time, the system will send a notification.

Siren $39.99

Make sure everyone hears your alarm with this 105-decibel option. Burglars will be driven off in the event of a break-in, and your family can get out of the house safely if a fire or another natural disaster happens.

Smoke Alarm $59.99

Don’t worry about changing the battery in this smoke alarm. It lasts for 10 years so you have long-term peace of mind.

Garage Door Sensor $29.99

Find out when your garage door gets opened and closed.

Summary

Ooma made a name for itself through VOIP phone service, but it certainly has an excellent home security package that’s excellent for homeowners and renters alike. Features such as remote 911 help Ooma stand out in a crowded market, and the low pricing doesn’t hurt either.

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