Samsung Security Camera Reviews

A lineup of feature-rich, DIY home security cams from a trusted brand

SecureScore™: 6.9 /10
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Travis Goodreau https://www.safehome.org/security-advisors/travis-goodreau/
6.9 SecureScore™
How We Review
How We Review
Customer Service
6.0
Value
6.0
Equipment
8.3
Features & Technology
7.0
Ease Of Use
7.1
SecureScore™
6.9

Our standards were pretty high (Ok, sky-high) when we tested the Samsung Wisenet SmartCams. As you know, Samsung is one of the biggest names in technology. So we were hoping their home security cameras were built with the same innovation they put into their phones, TVs, and other products. Well, Wisenet does come with nifty features that we haven’t seen before — like abnormal sound detection. Also, some cameras come with facial recognition, so you can draw similarities with the Nest Cam IQ (one of our favorites).

Needless to say, we were excited to get our hands on Samsung Wisenet cameras and put them through our rigorous trials. Overall, there were a handful of things we really liked about this brand. The cameras are easy to install on your own DIY style, the selection is vast and affordable, and it carries the Samsung name.

FYI: If you’re looking for a multi-channel DVR kit for ultimate home security, Samsung Wisenet has so many options it’ll make you dizzy.

With that said, there were a few things that we’d like to see improved or added — and you should know about them. So let’s dig in to see if Samsung Wisenet cameras are right for you and your family.

PROS
  • Affordable pricing
  • Privacy zone on cameras
  • BabyView monitors
  • Night vision
  • Abnormal sound detection
  • Facial recognition technology
  • Easy DIY installation
  • New cameras work with Alexa

CONS
  • Buying direct is not an option
  • Many cameras only offer 720p resolution
  • Cameras have tendency to go offline
  • SmartCloud storage plans discontinued

Quick History of Samsung Cameras

Defense. Explosives. Trade and machinery. You’re probably wondering what these things have to do with home security cameras. In our research, we learned that Samsung sold 32.4% stake in their home security arm (Samsung Techwin) to South Korean conglomerate Hanwha Group. And get this — the Hanwha Group “consists of four major business units including; defense, explosives, trade and machinery.”1 So there you have it. Our fingers are crossed that Wisenet cameras become even more high-tech, durable, and effective over the years.

As far as Samsung goes, the company needs no introduction. But we’ll remind you that it’s a multi-billion dollar corporation with uber-deep pockets for R&D. And they hold an A+ BBB rating,2 which is usually a testament to the service and support you’ll receive. All in all, we have no problems recommending Samsung as a company… but their cameras might be a different story. Let’s find out!

Did You Know: Samsung was founded way back in 1938, earns over $200 billion in annual revenue, and is headquartered in Samsung Town in Seoul, South Korea.3

Samsung Wisenet Camera Costs

From what we’ve seen, Samsung Wisenet cameras are priced just right. So expect to pay slightly less than the industry average for their indoor and outdoor cameras. For instance, the SmartCam A1 Indoor costs $59.99, which is the same price as the Ring Indoor Cam. Then there’s the Wisenet SmartCam N1 that we can’t help but compare to the Nest Cam IQ feature-wise, but it sells for $50 cheaper than its Nest counterpart. Not bad at all.

Now just because it’s cheap doesn’t make it a good buy. There are other factors to consider, like features and tech, customer service, installation, and the like. Don’t worry, we’ll dig deeper in just a bit. But it’s important to remember that Samsung Wisenet also sells loads of DVR kits (like the 32-channel, 16-camera kit) that you can spend upwards of $800 or more on. With this in mind, the price you pay for Wisenet depends on the level of protection you’re looking to get.

Samsung Wisenet Camera Options

Key FeaturesPrice
SmartCam N2Indoor camera, facial recognition, unusual sound detection$199.99
SmartCam N1Indoor camera, similar to N2 model but no unusual sound detection$149.99
SmartCam D1Doorbell camera, live-video, night vision, motion detection$229.99
SmartCam A1Indoor/outdoor battery-operated cam$69.99
SmartCam A1 IndoorIndoor camera, detachable from hub$59.99
SmartCam A1 OutdoorOutdoor camera, event-based alerts$149.99
SmartCam PoE OutdoorWeatherproof outdoor camera, power-over-ethernet PoE connection$169.99
SmartCam HD PlusIndoor camera, two-way talk, audio and motion detection$179.99
SmartCam HD ProIndoor camera, 1080p HD video$189.99
SmartCam HD OutdoorCustomizable outdoor camera, motion detection, motion zonesN/A
SmartCam PTIndoor camera with pan & tilt feature$229.99
Baby View MonitorsSelection of baby monitors with basic-to-advanced features and techVaries
Multi-Channel DVRMulti-channel DVR kits for total home protectionVaries

Wisenet Cloud Storage Plans

Note that as of summer 2020, Samsung Wisenet no longer offers its SmartCloud storage plans. For some reason, the company has discontinued this offering, which is a big disappointment in our eyes. All of the best home security camera brands have cloud storage that runs between $4-$6 per month per camera. So it feels like the rug has been pulled from under us. Thankfully you’ll still have local video storage using the microSD cards that come with Wisenet cams. It’s free, and we recommend you use it!

Notice of SmartCloud Discontinuance

Getting Started with Wisenet

One thing you should know from the start is that Samsung Wisenet does not sell security cameras through their website. When we found a product we liked and clicked the “Buy Now” button, it took us to a page with retailer links like Amazon, Walmart, Sam’s Club, Best Buy, etc. We got a chuckle when we read the text beneath the retailer links: “Oops! There is no market.”4 We figure it has to be some sort of licensing deal.

Samsung Wisenet SmartCam N2

Samsung Wisenet SmartCam N2

Of course, Wisenet tries to spin this as a good thing, saying “You can buy it at a store of your taste!” But we like buying directly from the maker. In our experience, it can be a pain to make returns and collect on warranties or guarantees through third-party sites. So Wisenet lost a little ground here.

Installing Samsung Security Cameras

Samsung SmartCam HD Plus

Samsung SmartCam HD Plus

Like most of the competition, Wisenet cameras are battery-operated, which means you’ll enjoy the easy DIY installation. You won’t have to worry about fussing with wires or anything like that. In our experience with the devices, we were up-and-running in about 3-5 minutes per camera.

One thing we really liked about Samsung was the handy PDF Quick Guides they have for camera installs.5 You can think of these as digital step-by-step setup manuals. Sure enough, installing the Wisenet N1 Indoor model, the SmartCam A1 Outdoor cam, and the D1 video doorbell was pretty simple using the Quick Guide.

Pro Tip: For fastest installation, use the Samsung Wisenet SmartCam+ App, which walks you through setup of your device(s).

For the SmartCam D1 doorbell camera, all you need to do is connect to your doorbell’s existing power source. The camera comes with a power stabilizer kit to help you out. The installation for this doorbell cam (which we liken to the Ring Video Doorbell 2) took us about 10-15 minutes max. No sweat.

Samsung Wisenet SmartCam D1 Doorbell Camera

Samsung Wisenet SmartCam D1 Doorbell Camera

Overall, we found the installation to be smooth sailing. But it wasn’t quite as fast and easy as Arlo cams, one of our favorite brands on the market today.

Video Resolution

Samsung Wisenet cameras didn’t impress us in the resolution department. They offer 1080p HD, which is the industry standard today. But many of their cams still only have 720p HD resolution, which is outdated and fast-becoming obsolete. Many security camera brands we’ve tested (like Swann and Amcrest) are making devices with 2K and even ultra-HD 4K video quality… so as you can see, 720p resolution simply doesn’t measure up.

Be that as it may, we found that Samsung Wisenet cameras make up for the lackluster resolution with other nifty features — like facial recognition and unusual sound detection. But we’ll cover these fancy features in just a bit.

Everyday Use

We tried out the N1 Indoor camera, which closely resembles the Nest Cam IQ Indoor camera, at least in features. It delivers crisp and clear 1080p HD resolution, live-streaming video, facial recognition, and it comes with an SD card for local storage. We also paired it with Amazon Alexa for voice control (“Alexa, show my backyard”). But if you’re a Google Assistant user, it works with that, too.

FYI: The Wisenet N1 indoor camera is cheaper than the Nest Cam, which is leading some in the industry to call it the poor man’s Nest Cam. But we’re professionals, so we prefer the term “budget Nest Cam alternative.”

We also tested Wisenet’s A1 outdoor camera and the D1 doorbell video camera. Each of the devices were easy to access and control using the SmartCam+ App. When we received motion-activated alerts, we could open the mobile app and view live footage of our home. Sure, most security cameras offer a remote viewing feature, but it never seems to get old for us. We think you’ll like it, too.

Now, there are things to consider with Wisenet’s facial recognition technology. First, we didn’t find it to be as accurate as the Nest Cam IQ. But, it does function similarly to Nest devices. That is, it’ll take a few encounters with a person to really dial-in and remember their face.

When a friend or family member comes to visit, you can assign them as an “interested face.” You can also assign a name to the face, which the device will remember and notify you of the next time they visit. If the camera doesn’t recognize a person, you’ll be notified of an “unidentified visitor.” Note that this takes some getting used to, but we think it’s an excellent Wisenet feature.

Did You Know: The Samsung Wisenet facial recognition feature is especially useful in the D1 Doorbell Camera, but we think it’s overkill to equip your entire home with facial recognition cameras.

Customer Service

We’ve dealt with plenty of customer service departments over the years, so we tend to know what’s hot and what’s not. Thankfully, Samsung Wisenet makes the grade in this category.

Their U.S. headquarters are in New Jersey, and they have a customer service line open 7 days a week, which is very rare! We were able to reach customer support between 9 a.m. and 11 p.m. Eastern time Monday through Friday, and from 9 a.m. to 9 p.m. on weekends. We have to say, the availability and easy access to their team beat most of the competition.

Don’t like talking on the phone? You can always send it in an email. Also, we liked that the Wisenet website has equipment manuals available for download in just about every language — including English, Spanish, Chinese, and Russian — plus a wide variety of Frequently Asked Questions to help you on your way. Needless to say, we were happy with Wisenet’s service.

Keep in Mind: Hanwha Techwin has an ‘F’ rating with the BBB,6 while Samsung has an A+ rating. We give more weight to Samsung’s rating since they own more than 60 percent of Wisenet, and Hanwha only owns 32.4 percent.

Wisenet’s Technology & Features

After using the products, we can say that Samsung Wisenet offers some great features that you’ll use on a daily basis. But to be honest, the feature-set on most Wisenet cams isn’t as powerful as, say, Ring Cameras, Nest Cams, or Lorex. There’s a reason those are our top picks. But here are the features we liked most in Wisenet.

SmartCam+ App Controls

Using the SmartCam+ App, you can control your cameras from pretty much anywhere in the world. You’ll get instant alerts, allowing you to open the app and view live footage, speak with visitors using two-way talk, and manage custom settings within the app. Note that most brands offer this feature today.

Instant Facial Recognition

You can train your camera to recognize familiar faces and even say their name as they approach. Just drag and drop photos of frequent visitors to add them to the list. The next time one drops by, you’ll get a text alert with their photo. Pretty slick!

Samsung Wisenet Instant Facial Recognition

Samsung Wisenet Instant Facial Recognition

Abnormal Sound Detection

The abnormal sound detection feature will, you guessed it, alert you if it hears an unusual sound. Unusual sounds might include things like screaming or glass breaking (not the sound of your hamster putting in reps on his exercise wheel).

Flexible Motion Zones

The cameras are adaptable enough to let you choose what to focus on. You’ll have some flexibility to customize motion zone settings within the app. This gives you more control over your home security system and fewer false alerts.

Samsung Wisenet Flexible Motion Zones

Samsung Wisenet Flexible Motion Zones

Privacy Zones

If you don’t want your camera to record a certain area — like the hot tub in your backyard — just designate it as a privacy zone. This feature ensures your home is protected without compromising your sense of privacy.

Human Detection Alerts

Wisenet’s motion detection system can tell the difference between a no-good burglar and a small child or your furry friend Fido running around the house. These alerts typically mean fewer false alarms.

Two-Way Talk

Some Samsung Wisenet cameras also offer features you’ve come to expect with home security cameras, like two-way talk using the built-in speaker and mic, night vision, and motion-activated mobile alerts.

Add-Ons & Upgrades

If you’re anything like us, you’ll want to customize your camera system to your heart’s content. Well, we have some bad news here. We think you’ll find Wisenet’s menu of add-ons and upgrades to be pretty underwhelming. But here are the accessories they do offer.

Samsung Wisenet Add-Ons & Upgrades

Product TypePrice
8-Port Power Adapter and SplitterMulti-Channel AdapterN/A
BNC Extension CableCableN/A
BabyView Baby CamsBaby MonitorsVaries
All-In-One DVR AccessoriesCables, Adapters, Injectors, etc.Varies

Our Verdict and Recommendations

You’ll have to take the bad with the good with Samsung Wisenet. For instance, we think you’ll enjoy a wide selection of feature-rich cameras. And by “feature-rich,” we mean stacked with facial recognition technology, abnormal sound detection, motion and privacy zones, and more. And the price isn’t bad, either. But from our experience, there’s room for improvement.

For instance, the 720p resolution on many of the cameras isn’t so hot. Also, the company discontinued its SmartCloud video storage service, which was disappointing to learn about. And finally, you won’t have the option to purchase directly through Samsung — you’ll have to patron a big-box store like Walmart or Sam’s Club.

Overall, we do think Samsung Wisenet cameras are worth the money. But before you pull out the ol’ pocketbook, we recommend checking out our roundup of affordable security cameras that deliver similar or better value compared to Wisenet.

Samsung Wisenet FAQs

Does Samsung Wisenet offer cloud storage?

No, the company recently discontinued its cloud storage plans.

Are Wisenet cameras wireless?

Yes, Wisenet offers several battery-powered wireless cameras that are easy to install and use.

Is the resolution any good?

It depends. Many of their cameras only offer 720p HD video quality (which is not great), while some of their cameras do come with 1080p HD resolution, which is the industry standard.

How is Wisenet's customer service?

We found their customer service team to be quite helpful and extremely accessible with generous office hours.

Does the facial recognition really work with Wisenet cameras?

Yes, in most instances our Wisenet cameras were able to detect familiar faces; however, the technology wasn’t as accurate as the Nest Cam IQ products.

Citations
SafeHome only uses high-quality sources to support the facts within our articles. Read our editorial guidelines to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. SecurityInfoWatch.com. Griffin, J. (2014, December 1). Samsung Techwin sold to S. Korean conglomerate.
    https://www.securityinfowatch.com/video-surveillance/article/12023253/samsung-refocuses-on-its-core-business-as-it-sells-security-arm-samsung-techwin-to-hanwha-group

  2. Better Business Bureau®. (2020, May 21). Samsung: Better Business Bureau® Profile.
    https://www.bbb.org/us/nj/ridgefield-pk/profile/wholesale-electronic-supplies/samsung-electronics-america-inc-0221-1004901

  3. Wikipedia. (Retrieved May 21, 2020). Samsung. Wikipedia.
    https://en.wikipedia.org/wiki/Samsung

  4. Wisenetlife.com. (2020). Home Security Camera Provider.
    https://www.wisenetlife.com/en-us/product/SmartCam/

  5. Wisenetlife.com. (2020). Wisenet SmartCam N1 Quick Start Guide.
    https://www.wisenetlife.com/fileDownload.do?fileName=1527059765554.pdf&filePath=UPLOAD_MFGD_ATTRBT_PATH&downLoadName=Quick%20Guide_SNH-P6415BN_180416_EN.pdf

  6. Better Business Bureau®. (2020, May 21). Hanwha Techwin: Better Business Bureau® Profile.
    https://www.bbb.org/us/nj/teaneck/profile/security-system-monitors/hanwha-techwin-america-0221-90181460/complaints

Reviewed By
Travis Goodreau
Safety and Security Advisor
Travis is a retired Burglary Detective, having tallied 5,000+ burglary and theft cases throughout his career. He also served as an Arson Investigator, where he cracked the case of a serial arsonist, and made the arrest and prosecuted the would-be bomber of ABC-7 Studio in LA. We couldn’t be happier to have him as a Safety and Security Advisor. Learn more about Travis here
Written By
Andrew Garcia
Lead Security Editor
As Lead Security Editor, Andrew strategically guides SafeHome and the resources we publish. He holds a BA in business, and has 10+ years of experience in content development. Today, Andrew edits and publishes articles, guides, and other resources to meet our rigorous standards. Learn more about Andrew here

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