Samsung Wisenet does not sell its home security products through its website. If you like a product and want to buy it, clicking “Buy now” won’t add the item to your shopping cart. There’s no in-house shop on the Samsung Wisenet website. Instead you’ll be given a choice of outside retailers like Walmart and Amazon. Wisenet present this is as a good thing by saying “You can buy it at a store of your taste!” But it’s still a bit different from the norm, and many people would probably rather just buy direct.
The SmartCam line of cameras has offerings for both indoor and outdoor security. You can store your footage on the SmartCloud, which is available for free for 15 days. After that, you’ll need to pay for anywhere from 5 to 180 days of storage, depending on which type of plan you buy. The SmartCloud is also integrated with the SmartCam+ app, which means you can view and control your cameras from an app on your smartphone.
While Wisenet can send you text alerts on your phone if certain things are detected, there’s no professional monitoring service included with any of the plans. In other words, no one is going to call you from a dispatch center if something happens.
If you’ve got frequent visitors, then you can train your camera to recognize them. Just drag and drop photos of your favorite visitors to add them to a list. The next time one of them shows up at your doorstep, you’ll get a text alert accompanied by a photo.
When you’re away, the abnormal sound detection feature will alert you if it hears an unusual sound. Unusual sounds include things like screaming or glass breaking, not the sound of your pet hamster spinning on its exercise wheel.
Your videos will be safe on the SmartCloud even if your wi-fi doesn’t require a password.
The cameras are adaptable enough to let you choose what you want to focus on.
If you don’t want your camera to record a certain area, just tell it to ignore it by designating it as a privacy zone. Ensuring your home’s security shouldn’t mean compromising your privacy.
This motion detection system is sophisticated enough to tell the difference between a small child running around the house and a small cat running around the house.
Use the camera’s built-in microphone and speaker to tell your child to stop running around the house.
Use the app to arm and disarm the security system at your leisure.
The outdoor cameras are battery operated, which means there’s no drilling necessary to install them. Installing the indoor cameras is also easy when you use the SmartCam+ app, though some customers have reported customers when they tried to connect via non-Samsung mobile phones.
For the SmartCam D1 doorbell camera, all you need to do is connect to your doorbell’s existing power source. The camera comes with a power stabilizer kit to help you out.
Wisenet’s U.S. headquarters is in New Jersey, and they have a customer service line open 7 days a week. You can reach customer support between 9 a.m. and 11 p.m. Eastern time Monday through Friday, and from 9 a.m. to 9 p.m. on weekends. If you don’t like talking on the phone, then emailing support is another option.
Wisenet’s website has equipment manuals available for download in just about every language imaginable, including English, Spanish, Chinese, and Russian, plus a wide variety of Frequently Asked Questions posted for your perusal.
The SmartCloud Starter Plan costs $49.99 a year. For that price, you can view the last 30 days of doorbell camera activity, but only the last 5 days of other camera activity. Continuous recording is not available with this plan.
For $79.99 a year, the SmartCloud Essential Plan offers you 60 days of doorbell activity and 7 days of camera activity. Continuous recording is available for your indoor and outdoor cameras, but not your doorbell camera.
The premier SmartCloud plan is SmartCloud Elite for $199.99 a year, a big price jump from the prior plan. You’ll get 180 days of doorbell activity storage, 21 days of camera storage, and continuous indoor and outdoor camera recording.
If you want more cameras, then each plan will be discounted 50 percent.
Additionally, when you buy the SmartCam D1 through Amazon, Fry’s, HSN, Walmart, or other select retailers, you’ll get 6 months free of the Smart Cloud Starter Plan. That saves you $25 right there.
Wisenet’s newest doorbell camera allows you to view live on-demand video. This model is weather resistant with a slim design that also includes wide-angle view, night vision, motion detection, and optional cloud recording. If you’ve got Alexa, you can even ask, “Who visited today?” and receive a full report.
This camera is designed for indoor use and includes features like facial recognition, abnormal sound detection, two-way talking, and motion detection. It also comes with a unique noise reduction feature that activates in low-light conditions.
This HD camera comes with a station hub that you can detach for more placement flexibility. If you leave the camera attached to the station hub, you’ll be able to pan the camera a full 350 degrees.
This 720 p HD SmartCam is similar to the A1 Indoor, except it’s also weather-resistant and battery-operated. It comes with a detachable station hub and a station hub power adapter.
You can also buy the indoor and outdoor A1 SmartCams together. If you select this option, you’ll also get a detachable station hub and station hub power adapter.
Wisenet’s baby monitor comes with two-way talking, plus alerts that let you know when it’s feeding time. You can also check on the room temperature remotely, and the Baby View Eco includes seven pre-programmed lullabies and white noises. In addition, the battery monitor lasts a minimum of six hours.
The Baby View Premium has a few more features than Baby View Eco, including remote pan and tilt, a daily photo diary, and a sensor that measure’s the room’s air quality and humidity.
This full-blown surveillance system allows you to simultaneously record on up to 8 different channels. The cameras can be used both indoors and outdoors.
Samsung Wisenet offers reasonably priced equipment from a well-known company. The SmartCloud video storage is free for 15 days, but you’ll need to pay for a subscription after that. The cameras will sometimes go offline without warning, which can be frustrating. You also can’t buy directly from the company’s website. But those trade-offs are worth if you’re looking for generally reliable home security that doesn’t require you to spend a ton of money on equipment. And if you have young children, the line of baby monitors is a nice bonus.