Before buying anything, it's wise to spend some time going over the details of the contract before making a purchase. This is especially true when it comes to home security systems because there are so many variables. And if you don't fully understand every part of the contract, you could find yourself in a bit of a pickle.
How Long Are Frontpoint Contracts?
Frontpoint offers 1-year and 3-year contracts. These contracts allow you to make monthly payments to cover the monitoring and equipment costs. Frontpoint offers three security plans which are $34.99/mo., $44.99/mo., and $49.99/mo. with varying degrees of coverage depending on the plan you choose.
What Are the Terms of Frontpoint Contracts?
Unfortunately, Frontpoint doesn't provide the terms of their contract on their website, which makes it difficult to make an educated decision about their services. The only information provided about their contract is they direct you to contact their customer care team if you have any questions, want to cancel, or if you want to find out about possible early termination fees, etc.
Once you have signed up for Frontpoint's service though, you can either contact their customer care team to discuss your contract, or you can use the Frontpoint Contract Service Agreement page. From there, you simply enter your service agreement code, hit enter and it will take you to your contract.
However, with that being said, Frontpoint gives you a 30-day risk-free trial period. So if you don't like their system, you can return it for a full refund and Frontpoint will even pay for the return shipping. Therefore, you really don't have anything to lose from trying it out because you can easily cancel as long as it is within the 30-day risk-free trial period. After the 30-day trial period has ended, you will probably encounter a little more difficulty if you want to cancel.
What's the Frontpoint Cancellation Policy?
Unfortunately, Frontpoint doesn't disclose their cancellation policy upfront either. However, it does say in their FAQs to contact their customer care team and to refer to your original contract to review their cancellation requirements, as well as any applicable termination fees.
Alternatively, if you would like this information before signing up for Frontpoint's service, you can always contact their customer care team and ask them directly. Let them know you are considering their services but would like to know what their cancellation policy is first. They have no reason not to tell you. However, this extra step makes signing up for their services a little more work than it should be. But Frontpoint is a top-rated home security company with a great reputation. So a little extra hassle is well worth the effort in exchange for getting a high-quality, reliable system.
Does Frontpoint Offer No Contract Options?
No, Frontpoint requires both a contract and credit check.
What Happens to My Frontpoint Contract If I Move?
If you have to move, you can easily take your Frontpoint system with you. In fact, all of Frontpoint's equipment has a built-in cellular radio so you can always use your system without a phone line.
Once you've determined you need to move, contact Frontpoint to disconnect service at your old address and request a free Frontpoint moving kit, which contains a box to move your equipment, and some basic instructions. After you have moved into your new home, just reinstall your sensors and any other equipment you have, then contact Frontpoint again to re-activate your system. Frontpoint will even provide you with more double-sided adhesive if you need it.
When moving, it doesn't get much easier than when using Frontpoint. With many brands, they will help you move your system; however, they will also install and charge you for a new system upon doing so. Additionally, many brands require you to sign a new contract with new start and end dates as well. Frontpoint doesn't charge you for a new system (unless you need additional sensors, etc.) and they don't make you sign a new contract either.
Other Frontpoint Terms of Service
Here are some of Frontpoint's other terms of service.
- Some offers are subject to credit approval.
- Some offers have a minimum hardware purchase of $69.
- Some offers require a three-year Frontpoint monitoring agreement.
- The risk-free trial requires a subscriber to activate or initiate their hardware return within 30-days from the receipt of that equipment.
- Their lifetime warranty is only applicable if you sign a three-year contract.
- The Frontpoint services are powered by Alarm.com
Does Frontpoint Charge an Installation or Activation Charge?
Frontpoint does not charge any setup fees, installation fees, or activation fees, nor do they have hidden fees of any kind.
Does Frontpoint Charge for Environmental Monitoring?
No. Unlike some brands, Frontpoint does not charge anything for the monitoring of your chosen environmental sensors.
Can I Get a Homeowners Insurance Discount If I Install a Frontpoint Home Security System?
In most cases, when you install a home security system, you are eligible to receive up to a 20% discount on your homeowner's insurance. However, you will have to contact your particular insurance company to inquire whether they offer such a discount because every insurance company is different.