LifeFone Medical Alert System

At-Home and mobile systems with lots of extra features to choose from

8.2 / 10 This rating is derived from our editorial team's research, hands-on product testing, and customer surveys.
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Jenny Wisniewski https://www.safehome.org/author/jenny-wisniewski/

Formed in 1976, LifeFone is an established medical alert company. A veteran in the industry, LifeFone has kept up with technology while keeping their prices reasonable. I like that their emergency monitoring is high quality yet affordable, and that they offer unique upgrade options. These range from jewelry-inspired pendants to daily check-in phone calls for you or your loved one.

The cost for using a LifeFone help button starts at $29.95 per month, and there’s no charge for equipment or activation. Couples or households with multiple medical alert users could also skip paying for two plans and just opt for one of the at-home systems. After purchasing a second help button, two people could use one system ranging from only $29.95 to $34.95 monthly. But as you might imagine, the extras can really add up. Let’s see if LifeFone is your best bet for peace of mind.

LifeFone’s Key Features

  • Cellular & Landline Monitoring
  • In-Home & Mobile Monitoring
  • Fall Detection
  • GPS Location Tracking
  • No Activation or Equipment Costs
  • Exceptional Battery Life
  • Great Features that Assist Caregivers

LifeFone Price & Packages

Thankfully, LifeFone doesn’t charge equipment or activation fees; they only charge for emergency monitoring and upgrades. You can either pay month-by-month or get a discount by paying more up front.

LifeFone Alert System Annual Plan Quarterly Plan Monthly Plan
At-Home Landline $22.87/month $27.95/month $29.95/month
At-Home Cellular $28.37/month $32.95/month $34.95/month
At-Home + On-The-Go $33.87/month $39.95/month $39.95/month
At Home + On-The-Go + Voice In Pendant $36.62/month $41.95/month $43.95/month

Each plan is pretty risk-free, as LifeFone promises a full refund if you end up canceling within the first 30 days … and if you cancel later, they’ll apply a prorated refund based on the non-discounted monthly rate.1 The only costs that you will need to assume are for return shipping and the cost of any accessories which cannot be returned. Overall, I think this is a reasonable return plan. These customer-friendly policies help me feel comfortable recommending the brand.

LifeFone At-Home & On-the-Go GPS Voice-In-Pendant

LifeFone At-Home & On-the-Go GPS Voice-In-Pendant

LifeFone Accessories & Costs

My favorite LifeFone accessories are the extra buttons, and they are offered at a decent price.The extra button could be used by a couple, as two people (at the same address) can share a $29.95 to $34.95 for a monthly account. (The system comes with only one button.) Also, similar to the Bella Charms by Bay Alarm Medical, the LifeFone vanity button is an attractive alternative to the standard wearables. Here are prices for the extra buttons and other accessories:

LifeFone Accessory One-Time Cost Description
Additional Wearable Help Button $39.95
  • A second help button for at-home medical alert systems
  • Available in necklace or wristband
Beaded Lanyard $21.95
  • An alternative to the standard lanyard for at-home pendants
  • Handmade with a choice of two bead colors
Vanity Pendant $71.95
  • A jewelry-inspired pendant compatible with at-home medical alert systems
  • Includes a brass chain in place of lanyard
  • Does not include fall detection
Wall-Mounted Help Button $39.95
  • A panic button with simple Velcro installation
  • Wirelessly connects with at-home base stations
Wall Mount Master Lockbox $39.95
  • Combination lock outside of box, house key stored securely inside of box
  • Enables emergency personnel to enter home quickly and damage-free
Hanging Master Lockbox $39.95
  • Fits securely around doorknob of entryway door
  • Combination lock outside of box, house key stored securely inside of box
  • Enables emergency personnel to enter home quickly and damage-free
LifeFone Hanging Lockbox $29.95
  • Fits securely around doorknob of entryway door
  • Combination lock outside of box, house key stored securely inside of box
  • Enables emergency personnel to enter home quickly and damage-free
Leather Carrying Case $18.95
  • Black leather case
  • For use with the at-home and on-the-go mobile device
Mobile Device Charging Cradle $39.95
  • For use with the at-home and on-the-go GPS system only
  • Offered for added convenience
LifeFone Mobile Device Charging Cradle

LifeFone Mobile Device Charging Cradle

LifeFone Add-On Services

Fall detection is available with three of the four LifeFone systems for just $5 per month, which is 50 percent cheaper than the industry average. (For the at-home and on-the-go GPS system, fall detection costs $10 per month.) LifeFone also offers caregiving tools and services you won’t see elsewhere. With 53 million Americans providing unpaid caregiving to another adult, caregiver assistance is vital.2

Take a look at the price chart below to better understand the service fees.

LifeFone Add-On Service Description Cost Available with All Systems?
Mobile Alert A mobile app with one-button connection to emergency operators $9.95 per month

$5.95 if used in conjunction with an at-home system

At-home systems only
Family Guard A mobile app with GPS tracking for parents and children of all ages $9.95 per month

$5.95 if used in conjunction with an at-home system

At-home systems only
Fall Detection Sends an emergency signal if a fall is detected $10 per month for at-home & on-the-go GPS system

$5 per month for other systems

Yes
Medication Reminders An automated service that sends audio reminders to the base station $6 per month Available with systems that include at-home base station
Activity Assurance Subscribers check in with LifeFone during a preset time daily by pressing a button on the base station $6 per month Available with systems that include at-home base station
Daily Check-In Call A care agent makes a friendly daily phone call that can include customization like the time of day or a medication reminder $19 per month Yes
Location Service Caregivers can check a subscriber’s location up to 30 times per month $9.95 per month On-the-go systems only
Test to Locate Caregivers can inquire about a loved one’s location via text with the response center Free On-the-go systems only
LifeFone Protection Insurance in case equipment becomes lost, stolen, or damaged $5 per month Yes

Alert Systems & Packages

Like most medical alert brands these days, LifeFone sells medical alert systems for home and away. The at-home systems have up to a 1,300-ft range depending on home layout, so they allow for more space to roam compared to other top medical alert systems I’ve tested. And LifeFone’s On-the-Go systems work anywhere they can receive an AT&T cellular signal. AT&T advertises that the coverage is robust in most parts of the U.S. except Alaska.3 I found this to be accurate based on my hands-on review of LifeFone.

Those who don’t receive a strong AT&T signal may want to consider one of LifeFone’s newest products, the Voice-In-Pendant, which offers the option of using AT&T or Verizon.

FYI: LifeFone isn’t only for medical alerts.You can also push a wearable or wall button in case of fire, burglary, or other danger. Also, their emergency smartphone app can serve as a virtual security escort; use it to keep an operator on the line until you arrive someplace safe.

LifeFone Wall-Mounted Help Button

LifeFone Wall-Mounted Help Button

At-Home Alert Systems

At-Home Landline

The At-Home Landline is LifeFone’s most affordable medical alert package. Its starting price is $29.95 per month. Fall detection can be added to this system for only $5 per month. LifeFone includes one standard wearable button for the wrist or neck. The base station can also use your home landline to send alerts from a second standard wearable, a vanity pendant, and wall-mounted buttons.

Best For: LifeFone At-Home Landline is best for seniors who don’t leave home alone.

Did You Know: In the U.S., the percentage of households that use cellphones exclusively is 55 percent. The percentage of households that use both wireless and a landline is roughly 35 percent. And the percentage that use only a landline is just over 5 percent.4

At-Home Cellular

LifeFone’s At-Home Cellular system provides protection without a home landline connection, as the base station has a 4G cellular chip for signaling. The starting rate is $34.95 per month. Like the landline base station, the At-Home Cellular plan can monitor buttons from up to 1,300 feet away. This works for LifeFone’s standard wearable buttons, vanity pendants, and wall-mounted panic buttons. Just one wearable is included for free, but two people can share the system. Extra buttons are sold separately as described above.

Best For: LifeFone’s At-Home Cellular plan is best for seniors who don’t have a landline and don’t leave home alone.

FYI: With a LifeFone At-Home system, you won’t need to recharge your standard pendant or wrist button. The battery lasts for up to five years. LifeFone monitors the charge and sends a free replacement if power drops to 20 percent.

Mobile Alert Systems

At-Home + On-The-Go GPS

This LifeFone plan gives coverage on AT&T’s 4G network. It includes a home base station, a mobile device, and a wearable button. Fall detection is offered through a separate pendant. The base station and the mobile device allow two-way voice communication with emergency operators; the pendant itself doesn’t have two-way talk. Service starts at $39.95 per month.

Best For: Seniors who primarily need coverage at home but do go out on their own occasionally.

LifeFone At-Home and On-the-Go GPS Package

LifeFone At-Home and On-the-Go GPS Package

At-Home + On-The-Go GPS with Voice In Pendant

LifeFone’s top-of-the-line GPS system has two-way voice communication and location detection built into the pendant. This all-in-one device can also have fall detection embedded within it. No need for a separate fall detection pendant.

For a comparison of the best systems with fall detection, read our guide, Best Medical Alert Systems with Fall Detection.

In addition, the system leads the industry with its battery life — 30 days with the black device and five to seven days with the white device. Monitoring starts at $43.95 per month. Note that the system includes a home charging unit and a belt clip.

Best For: Seniors who like to be out and about and want the most advanced technology and design available.

Pro Tip: If ordering LifeFone, you will be using LifeFone’s cellular service, not your own. While the black device uses only Verizon service, the white device can use either Verizon or AT&T service.

Closeup of the LifeFone Voice-In-Pendant

Closeup of the LifeFone Voice-In-Pendant

Current Deal

All LifeFone plans currently include free shipping and at least one month of free monitoring if you choose a quarterly or annual payment plan. I have found that most medical alert companies offer similar payment plans along with corresponding enticements, but I always like opportunities to save a few bucks.

LifeFone offers an additional deal that is unique in the industry. You will get a free month of service for every new subscriber you refer. This is a nice little perk. Think about how much money a LifeFone subscriber in an elder care community could save by referring their friends!

LifeFone also provides a price-lock guarantee to all of its subscribers. This means that after you subscribe, your monthly cost will never increase. This should be reassuring to everyone on a fixed income.

FYI: Automatic fall detection can sense about 95 percent of falls. It’s an option with any LifeFone pendant worn around the neck (at-home or on-the-go).

LifeFone Sticker

LifeFone Sticker

Overall Value of LifeFone

I rate LifeFone high in overall value. You can find less expensive at-home alert systems on the market, but they don’t offer the same breadth of features. In my experience, added services that benefit both the older adult and the caregiver are invaluable for many families. LifeFone offers medication reminders, activity assurance, and daily check-ins. In addition, you definitely won’t be skimping on quality; the range on LifeFone in-home systems is among the best in the business. Thirteen hundred feet is nearly three and a half football fields!

As for mobile emergency service, I think LifeFone’s $43.95 monthly price for their top-of-the-line GPS system is a decent value. Like the in-home systems, you can find other mobile systems that cost a few dollars less each month. But this little, lightweight, all-in-one device is worth its slightly greater cost.

And don’t forget to factor in all of LifeFone’s door-busting deals mentioned above and the fact that LifeFone doesn’t charge equipment or activation fees.

LifeFone medical alert systems may not be the best fit for penny pinchers, but they are among the best for those who appreciate quality and value.

LifeFone on Belt

LifeFone on Belt

LifeFone Background

As mentioned, LifeFone has been in business since 1976. Initially, they provided medical alert buttons for healthcare facilities to monitor on their own. By the early 1980s, LifeFone established its own call center and began offering home medical alert systems. Today LifeFone fields landline and cellular alerts from its call center in White Plains, New York. They also have contracts with backup call centers in Syracuse, New York, and Corona, California.

Over the last four decades, the company has earned accolades and accreditations from respected consumer advocates such as TrustPilot,5 WebMD, and many more. Overall, I think LifeFone’s package options and monthly monitoring plans are worth considering.

LifeFone FAQs

Can I leave instructions at the Response Center in case of an emergency call?

Yes. For example, if you request that a caregiver be called before Emergency Medical Services, LifeFone will happily comply.

Can I request help for anything besides a medical emergency?

LifeFone will assist in other types of situations such as a fire or home intrusion.

How much bigger is the white device than the black device?

The white Voice-in-Pendant is 3.06” x 1.73” x .87” and weighs 2.5 ounces. The black Voice-In-Pendant is 2.6” x 1.57” x .67” and weighs 1.7 ounces.

Is the Voice-In-Pendant waterproof?

The device can be used in the shower but it should not be submerged in water.

Why would I need a LifeFone Protection Plan if LifeFone provides a Lifetime Subscriber Equipment Guarantee?

Good question. The Lifetime Subscriber Equipment Guarantee offers a free replacement of equipment for regular wear and tear. Some older adults, like the person with dementia who loses things frequently, may want to invest in the protection plan to cover the cost of equipment in case of loss, theft, or damage.

Top
Citations
SafeHome.org only uses high-quality sources to support the facts within our articles. Read our editorial guidelines to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. LifeFone.com. (Accessed May 2020). Frequently Asked Questions.
    https://www.lifefone.com/faq.html

  2. Caregiving.org. (2020). Caregiving in the U.S. 2020.
    https://www.caregiving.org/caregiving-in-the-us-2020/

  3. AT&T. (Accessed May 2020). Wireless Coverage.
    https://www.att.com/maps/wireless-coverage.html

  4. Theconversation.com. (2019, March 14). Rise and fall of the landline: 143 years of telephones becoming more accessible – and smart.
    https://theconversation.com/rise-and-fall-of-the-landline-143-years-of-telephones-becoming-more-accessible-and-smart-113295

  5. TrustPilot. (Accessed May 2020.) LifeFone.com.
    https://www.trustpilot.com/review/lifefone.com

Written By
Jenny Wisniewski
Medical Alert System Expert

As SafeHome.org’s medical alert system expert, Jenny Wisniewski researches, tests, and reviews the best solutions to help seniors age in place. Her experience includes providing caregiving for her own Mother and regularly writing in the elder care consulting space. Jenny pays attention to the nuances in each alert system she reviews so that seniors and family members can find the best fit for their needs. In addition to elder care, Jenny also enjoys writing about travel, education, and the environment. And in her free time, she loves spending time outdoors with her family and golden doodle. Learn more about Jenny here

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