AT&T Digital Life is for customers who know what they want out of their home security and automation systems and they don’t mind paying a lot to get access to it. The three base plans come with a good mix of features and equipment, but the real benefits of going with AT&T show through in the extensive range of a la carte packages and equipment you can add to your base package.
AT&T helps you control your new security and automation infrastructure through a quality mobile app, which gives you a single panel view of everything you have on the network. You can get started with AT&T Digital Life for $39.99 per month with a $349.99 upfront payment.
The features that AT&T Digital Life have to offer fall under these categories: home security, video monitoring, door control, energy management, light control and water detection. The packages are designed around these areas, so you can work with the ones that are most applicable to your goals and living situation.
The AT&T Digital Life App streamlines control over your devices and makes it possible to control your systems remotely. You can access your devices from your home computer, smartphone or tablet. Look up the status of your system, watch real-time streaming video from your cameras, record clips, take still shots and get text and email notifications of activity at your home. The single panel view allows you to jump between home security and home automation functionality quickly.
Your initial installation is handled by an AT&T Digital Life technician. They set up all of your equipment, connect it to your home network and ensure that all of the functions work properly. You do not need to pay for standard installation on any of these plans. If you choose to add more equipment later on, you have the option of paying for professional installation or doing it yourself. The setup process for many of the devices is relatively straightforward if you’re moderately tech-savvy.
The AT&T Digital Life app brings all of your home security and automation equipment into a single panel view, which makes it a lot easier to manage all of the devices you can potentially have. Quick access to settings, alerts and video cameras via mobile devices or computer allow you to control alarms and home automation equipment remotely.
AT&T has a solid reputation for quality customer service and a lot of options available when you need assistance. Live chat, a community forum, self-service support, phone and social media based support channels are available. You receive help from knowledgeable technicians and AT&T Digital Life support staff with reasonable response times.
AT&T Digital Life offers three primary plans, as well as a la carte package and equipment options. While the plan customization is nice to have, figuring out which plan you need and whether it’s necessary to add more equipment can be confusing. The plan pricing is based on a two-year contract.
The base plan is called Smart Security, which includes two contact sensors, four window sensors, one keypad, one motion sensor and one indoor siren. AT&T indicates that this equipment would cost $700 if you purchased it separately from the plan, which costs $39.99 per month and $349.99 due at sign-up. This package focuses on the home security side of things, although you can choose one of the optional packages to access home automation features. An early termination fee of up to $640 applies if you leave AT&T Digital Life before your two-year contract is over.
The Smart Security and Automation plan is the next tier. It includes all of the equipment and functionality from Smart Security and adds in a camera package and a smart door package. You get two contact sensors, seven window sensors, one keypad, one motion sensor, one indoor siren, one outdoor camera, and one keyless door lock. The value of this equipment is $1,200 if purchased separately, and the plan is priced at $54.99 per month with a $549.99 initial payment. If you choose to terminate your service before the end of the two-year contract term, you pay up to $640.
The top tier plan is called Premium Security and Automation. It includes everything from the previous two tiers, additional home automation equipment and water detection. You get two contact sensors, ten window sensors, one glass break sensor, one carbon monoxide sensor, one keypad, one motion sensor, one indoor siren, one outdoor camera, one keyless door lock, one smart thermostat, two indoor smart plugs and two temperature and water sensors.
You can add on additional features with a la carte packages if your plan tier doesn’t already include them.
The Door package gives you the opportunity to go keyless with your house. You can open and close your garage door or lock and unlock your doors remotely. You also have the option to make entry codes that are unique to each person entering the house. This package’s base cost is $4.99 per month and has a $0.99 upfront payment. It includes a garage door controller. You can get additional controllers for $0.99 each or add a keyless door lock for $179.99.
A Video camera package allows you to add indoor and/or outdoor cameras to your AT&T Digital Life package. The base cost for this plan is $9.99 per month, with $199.99 due initially. It includes an outdoor wide view camera. You can add more of these for $199.99, which gets you a weather resistant camera capable of capturing audio and video during all hours of the day. You can also add indoor cameras for $249.99 each. They connect via Wi-Fi and produce 720P video on mobile devices and 1080P on desktop streaming.
The Energy package provides home automation features for your lighting, thermostats and small appliances. You pay $4.99 per month and $199.99 upfront, which includes your smart thermostat and two indoor smart plugs. You can add extra thermostats for $89.99 each, indoor smart plugs for $39.99 each, $159.99 for in-wall smart light control, $179.99 for a light dimmer control and $159.99 for smart outlet control.
Finally, the water detection package helps you prevent water damage from happening. This option is $4.99 per month with $99.99 due initially. You get two temperature and water sensors included and can purchase additional ones for $49.99.
The costs of add-on plans and additional equipment can add up fast. Pricing that may seem reasonable at first can quickly exceed your expected budget. Overlook the base prices and consider whether the included equipment packages for each tier fulfill your home security and automation needs, or if you would need extras to pick up the slack.
You can only add-on equipment for the services that you have access to in your tier or through your a la carte packages. Depending on your configuration, you may not have access to all of these devices.
AT&T Digital Life prides itself on accommodating every home security and automation need that they customers could possibly think up. However, this leads to a complex ecosystem of add-on pricing, confusing bundles and the feeling of being nickeled and dimed for every feature that you want to add. You’re also paying a significant amount for each piece of equipment upfront.