One Call Alert Medical Alert System

Trusted alert devices for around-the-clock protection

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Travis Goodreauhttps://www.safehome.org/security-advisors/travis-goodreau/

One Call Alert has earned acclaim among medical alert companies in their two decades serving seniors. We’ve regularly tested their devices over the years. Not only have they remained consistent in reliability, they’ve also improved their at-home coverage considerably (up to 1,400 ft to be exact).

One Call Alert’s rates start as low as $19.95 per month. And while they don’t offer smart tech like a companion app or smartwatches, they do deliver peace of mind with no hidden fees or contracts. What you see is what you get with One Call Alert plans, packages, and pricing!

There’s no denying that fancy technology can be frustrating. That’s why One Call Alert offers basic medical alert systems with perks like a free medical lockbox with all subscriptions.1 We consider it an ideal system for seniors who value simplicity and affordability. So let’s see if this alert system is the right fit for you or your loved one.

Key Features

The best features of this system

  • Cellular & Landline Monitoring
  • In-Home & Mobile Monitoring
  • Fall Detection
  • GPS Location Tracking
  • Nationwide Coverage
  • No Contracts

Packages & Pricing

We appreciate that One Call Alert offers free equipment, free activation, and free shipping on most plans. There’s also no hidden fees or long-term contracts you need to worry about. And if you opt for their Connect Premium upgrade, you’ll get a lifetime price guarantee and warranty for $5 per month.

Additionally, One Call Alert offers a 30-day money-back guarantee on all of their products and services. If for any reason you aren’t satisfied, you can cancel and return the equipment and they will issue you a full refund. In our experience, this helps to take the risk out of making a decision.

Pro Tip: One Call Alert’s Connect Premium is a three-in-one offer that gives you a lifetime price guarantee, equipment warranty, and discounts on select services and products for an extra $5 per month. We recommend this upgrade if you’re considering using the plan long-term.

Package Pricing Overview for One Call Alert

One Call Alert SystemsSystem TypeMonthly Plan Cost
In-Home LandlineAt-home Landline Alert$24.95 per month
In-Home WirelessAt-home Cellular Alert$19.95 per month
Mobile On-the-GoCellular Mobile Alert$37.95 per month
Mobile DoubleAt-home &
Mobile Cellular Alert
$44.95 per month
Complete ProtectionAt-home &
Mobile Cellular Alert
$41.95 per month

Equipment Upgrade Costs & Freebies

One Call Alert - Lockbox

One Call Alert – Lockbox

When ordering the products, we didn’t have many upgrades to choose from. But you can customize your One Call Alert plan with fall detection, which we highly recommend if you or your loved one is prone to falling.2 While the technology isn’t 100% accurate, we think it’s a lifesaving investment for the extra $10 per month. Here’s a rundown of your other options:

One Call Alert Add-OnsDevice TypePrice
Fall Alert PendantAdditional Wearable$10 per month
Extra Wearable ButtonAdditional WearableFree (on select plans)
Connect Premium FeatureLifetime Price Guarantee, Warranty & Discounts$5 per month
Entryway Key LockboxLockboxFree

Alert Systems & Monitoring Plans

You can choose from 5 One Call Alert systems, each with their own features and devices. We’re going to dive into each below, starting off with the at-home category, which is a great option for seniors who mainly stay close to home. Then on to the mobile alert systems for seniors who live a more active lifestyle and would like the freedom to travel with confidence and added protection.

Finally, we’ll also look at their mobile bundled plan for adding coverage for another person in the home, as well as a more comprehensive subscription that combines in-home and on-the-go coverage.

FYI: One Call Alert includes the cost of equipment in their monthly plan price, so you don’t have to worry about an additional upfront fee. However, you’ll have to return the equipment once the contract is canceled.

At-Home Alert Systems

One Call Alert - In-Home Landline

One Call Alert – In-Home Landline

In-Home Landline

This system includes a base station and your choice of wrist or necklace pendant help button. It’s a no-frills design, in our opinion, but it provides reliable coverage with 1,300-ft. range at a low price of $24.95 per month. While we consider it to be a fairly bare-bones plan, we think it offers similar value compared to Medical Guardian’s $30 per month standard system.

Who It’s Best For: One Call Alert’s In-Home Landline is best suited for seniors who prefer the comfort of home and have a landline.

In-Home Wireless

One Call Alert - In-Home Wireless

One Call Alert – In-Home Wireless

We appreciate the reliability of this cellular-based at-home system, which doesn’t require you to have a landline or internet connection. At $19.95 per month, we’ve found it to be a pretty good deal for the industry. We think it compares well to Bay Alarm Medical plans, also starting at $19.95 per month.

With One Call Alert’s In-Home Wireless unit, you get the same high-quality base station and waterproof wearable button, as well as slightly more range at 1,400 ft. Not bad! That said, they do charge a one-time $49.95 upfront fee in order to subscribe. So that’s something to bear in mind. And while you won’t pay for equipment, you will have to return the equipment upon cancellation.

Who It’s Best For: In-Home Wireless is best for seniors who want the reliability of cellular monitoring and a little extra coverage at home.

Mobile Alert Systems

Mobile-On-the-Go

One Call Alert - Mobile On-the-Go

One Call Alert – Mobile On-the-Go

This all-in-one alert system keeps you protected both at home and when you’re out and about. It’s a little on the clunkier side, but its GPS tracking technology gives you the flexibility to live an active lifestyle so that you feel more confident running errands or meeting with friends. But at $37.95 per month, we would have liked to see a sleeker design for this unit. However, we appreciate the choice between the two waterproof lanyards or wrist help buttons included in the plan.

Who It’s Best For: The Mobile On-the-Go is best for seniors looking for nation-wide cellular coverage to travel with more peace of mind.

Mobile Double

One Call Alert - Mobile Double

One Call Alert – Mobile Double

This is One Call Alert’s most expensive alert system, but it allows you to
bundle your On-the-Go plan to include coverage for a spouse or loved one. It costs $44.95 per month (not cheap, but still more affordable than some alerts we’ve tested). You’ll receive two waterproof devices that don’t require a landline or internet, plus your choice of two wearable help buttons. It also comes with features like two-way talk and the free key lockbox perk we mentioned.

Who It’s Best For: Mobile Double is best for active seniors who would like to ensure another loved one is protected while away from home.

Complete Protection

This is One Call Alert’s most comprehensive system, which offers complete emergency protection at home and on-the-go, with no landline or cell phone required. The subscription costs $41.95 per month and comes with a two-way talk base unit and mobile device with GPS tracking.

We tested it, and we like that it comes with a 32-hour battery backup for an added layer of protection. This plan also includes two waterproof wearable help buttons (wrist or lanyard style), as well as free ground shipping.

Who It’s Best For: Complete Protection is best for high-risk seniors who want long-lasting battery life for on-the-go coverage.

One Call Alert - Complete Protection

One Call Alert – Complete Protection

Pro Tip: One Call Alert’s Caregiver Portal offers access to resources you can dive into on all aspects of caring for a loved one.

Current Deal

One Call Alert is currently offering free ground shipping on select plans, as well as promotional savings on your first year of service. Keep in mind, you could save more by opting for their annual subscriptions. Other discounts and sales may be available, but note that these deals are constantly changing, so we recommend checking their website to stay up-to-date.

In-Home LandlineIn-Home WirelessResCube Pro Mobile
$29.95/mo$39.95/mo$44.95/mo
Services
Services
Services
24/7 U.S. Based Monitoring24/7 U.S. Based Monitoring24/7 U.S. Based Monitoring
Two-Way Communication
GPS Tracking
Equipment
Equipment
Equipment
Landline Medical Alert SystemWireless Medical Alert SystemWater Resistant Help Button Mobile Device
Waterproof Help ButtonWaterproof Help ButtonMobile Device Cradle/Charger
Second Pendant (Free with Annual Plan)Second Pendant (Free with Annual Plan)Lock Box (Free with Annual Plan)
Lock Box (Free with Annual Plan)Lock Box (Free with Annual Plan)
Options
Options
Options
Fall DetectionFall DetectionFall Detection
Spouse/Roommate MonitoringSpouse/Roommate Monitoring
Additional Backup ButtonAdditional Backup Button

FYI: One Call Alert offers flexible billing options such as month-to-month, quarterly, semi-quarterly, and annual plans. Keep in mind that the annual plans offer additional savings.

Is One Call Alert Worth It?

One Call Alert’s barebones alert systems offer great value at affordable prices. The brand doesn’t offer a whole lot in the way of smart features or sleek designs, but their freebies are pretty decent and their upgrades are priced fairly. Like other brands in the industry, One Call Alert offers fall detection for $10 per month (other competitors like ADT Medical Alert provide this service for only $5 per month — however, their cheapest alert systems start at $30 per month).

All in all, we found One Call Alert prices to be about average when compared to many other medical alert companies. But we also think certain deals are worth going after. For instance, the savings you’ll enjoy with their Mobile Double subscription is pretty nice. Remember, this plan gives you coverage for two people at half the price of other brands that can cost $80 or more per month.

One Call Alert Background

One Call Alert has been in the medical alert space for over 20 years, and they’re well-known for quality service and positive customer reviews.3 We also like knowing that all of their products and services are designed and customized to meet their customers’ needs. If they don’t have a pre-configured system that makes sense for you, they will actually build and customize one that does. This tells us they truly care about seniors and the aging community.

Today, One Call Alert is a Better Business Bureau accredited business with an A+ rating, and they have been featured in the highly acclaimed Consumers Digest as a Top Value. They have also partnered with American Medical ID, the American Diabetes Association,4 Angie’s List, and others. You can learn more about the company’s history — and get to know their products better — in our in-depth One Call Alert review here.

One Call Alert FAQs

Does One Call Alert require a landline?

No, they give you the option of landline-based and wireless systems.

Is their monitoring reliable?

Yes, we found their monitoring center very responsive, and were able to reach a well-trained professional fairly quickly.

Do they require a long-term contract?

No, One Call Alert lets you choose between month-to-month plans that you can cancel anytime.

Which is the best alert system to get?

Consider your budget and lifestyle when choosing a plan. But we recommend the Mobile Double, as you get coverage for another loved one for half the price of the industry average.

Is One Call Alert affordable?

Yes, although these devices aren’t the cheapest we’ve seen, they are fairly priced and come with some quality freebies.

Citations
SafeHome only uses high-quality sources to support the facts within our articles. Read our editorial guidelines to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. Arizona Fire & Medical Authority. (2020). Residential Emergency Lock Boxes.
    https://www.afma.az.gov/?SEC=1EF09D67-F52C-4207-A23F-36157920B1B4

  2. Study in Canadian Family Physician. (2011). Falls in the elderly.
    https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3135440/

  3. The Senior List. (2020). One Call Alert Review.
    https://www.theseniorlist.com/medical-alert-systems/one-call-alert/reviews/

  4. Diabetes.org. (2020). American Diabetes Association.
    https://www.diabetes.org/

Reviewed By
Travis Goodreau
Safety and Security Advisor
Travis is a retired Burglary Detective, having tallied 5,000+ burglary and theft cases throughout his career. He also served as an Arson Investigator, where he cracked the case of a serial arsonist, and made the arrest and prosecuted the would-be bomber of ABC-7 Studio in LA. We couldn’t be happier to have him as a Safety and Security Advisor. Learn more about Travis here
Written By
Andrew Garcia
Lead Security Editor
As Lead Security Editor, Andrew strategically guides SafeHome and the resources we publish. He holds a BA in business, and has 10+ years of experience in content development. Today, Andrew edits and publishes articles, guides, and other resources to meet our rigorous standards. Learn more about Andrew here

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