One Call Alert Medical Alert System

Trusted alert devices for around-the-clock protection

7.0 / 10 This rating is derived from our editorial team's research, hands-on product testing, and customer surveys.
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Jenny Wisniewski https://www.safehome.org/author/jenny-wisniewski/

One Call Alert has earned acclaim among medical alert companies in their two decades serving seniors. We’ve regularly tested their devices over the years. Not only have they remained consistent in reliability, they’ve also improved their at-home coverage considerably (up to 1,400 ft to be exact).

One Call Alert’s rates start as low as $19.95 per month. And while they don’t offer smart tech like the smartwatch analyzed in my HandsFree review or the smartphone/alert system hybrids found in Lively plans, One Call Alert definitely delivers dependability and peace of mind.

There’s no denying that fancy technology can be frustrating. That’s why One Call Alert offers basic medical alert systems with perks like a free medical lockbox with all subscriptions.1 We consider it an ideal system for seniors who value simplicity and affordability.

So let’s see if this alert system is the right fit for you when it comes to service plans, monthly fees, and subscription costs.

Key Features

The best features of this system:

  • Cellular & Landline Monitoring
  • In-Home & Mobile Monitoring
  • Fall Detection
  • GPS Location Tracking
  • Nationwide Coverage
  • No Contracts

Packages and Pricing

We appreciate that One Call Alert offers free equipment and free shipping on most plans. In addition, you will not need to worry about long-term contracts.

Like many companies that sell medical alert systems, One Call Alert offers several payment options. You have the option of paying monthly, but will receive a price break if you opt for a quarterly, semiannual, or annual payment plan. Savings range from $2 to $10 per month depending on the system and the payment plan you select.

For those who can afford to pay a larger amount up front, these optional payment plans are a good bargain. Be aware that if you do decide to go with a monthly payment plan, you will be charged an additional $29.95 processing fee and a $15 shipping fee.

One Call Alert offers a 30-day, money-back guarantee on all of their products and services. If for any reason you aren’t satisfied, you can cancel and return the equipment, and they will issue you a full refund. In my experience, this helps to take the risk out of making a decision.

Pro Tip: One Call Alert’s Connect Premium is a three-in-one offer that gives you a lifetime price guarantee, equipment warranty, and discounts on select services and products for an extra $5 per month. We recommend this upgrade if you’re considering using the plan long-term.

Package Pricing Overview for One Call Alert

One Call Alert Systems Included Products Monthly Price
In-Home Landline Base Station + Help Button $24.95
In-Home Wireless Cellular Base Station + Help Button $19.95
Mobile On-the-Go All-in-One Device + Help Button $37.95
Mobile Double Two All-in-One Devices + One Help Buttons $44.95 per month
Complete Protection Cellular Base Station + Help Button + Mobile Device $41.95

Equipment Upgrade Costs and Freebies

One Call Alert - Lockbox

One Call Alert – Lockbox

When ordering the products, you will have several upgrades to choose from. One way to customize your One Call Alert plan is with fall detection, which I highly recommend for older adults, as one out of three will fall each year. It is particularly valuable for those who have fallen once before as 50 percent of falls are recurrent.2 While the technology isn’t 100 percent accurate, it could be a life-saving investment for the extra $10 per month. See below for a rundown of your other options

One Call Alert Add-ons and Accessories

One Call Alert Add-Ons Device Type Price
Fall Alert Pendant Additional Wearable $10 per month
Help Button Additional Wearable $2 per month
Waterproof Wall Button Help Button for Shower $2.95 per month
Non-Waterproof Wall Button Help Button for High-Traveled Spaces $2 per month
Pull-Cord Wall Button Help Button for High-Traveled Spaces $3.75 per month
Connect Premium Lifetime Price Guarantee, Warranty & Discounts $5 per month
Entryway Key Lockbox Lockbox Free

Did You Know: Fall detection is offered through an additional button. This is true even for the mobile systems. So it is important to remember to grab two devices whenever leaving home.

Alert Systems & Monitoring Plans

One Call Alert offers five alert systems, each with their own features and devices. I am going to dive into each below, starting off with the at-home category, which is a great option for seniors who mainly stay close to home. Then, it is on to the mobile alert systems for seniors who live a more active lifestyle and would like the freedom to travel with confidence and added protection.

Finally, I’ll also look at their mobile bundled plan, which adds coverage for another person in the home, as well as a more comprehensive subscription that combines in-home and on-the-go coverage.

FYI: One Call Alert includes the cost of equipment in their monthly plan price, so you don’t have to worry about an additional up-front fee. However, you’ll have to return the equipment once the contract is canceled.

At-Home Alert Systems

One Call Alert - In-Home Landline

One Call Alert – In-Home Landline

In-Home Landline

This system includes a base station and your choice of wrist or necklace pendant help button. It’s a no-frills design, in our opinion, but it provides reliable coverage with 1,300-ft. range at a low price of $24.95 per month. While we consider it to be a fairly bare-bones plan, we think it offers similar value compared to Medical Guardian’s $30 per month standard system.

Who It’s Best For: One Call Alert’s In-Home Landline is best suited for seniors who prefer the comfort of home and have a landline.

In-Home Wireless

One Call Alert - In-Home Wireless

One Call Alert – In-Home Wireless

We appreciate the reliability of this cellular-based at-home system, which doesn’t require you to have a landline or internet connection. At $19.95 per month, we’ve found it to be a pretty good deal for the industry. We think it compares well to Bay Alarm Medical plans, also starting at $19.95 per month.

With One Call Alert’s In-Home Wireless unit, you get the same high-quality base station and waterproof wearable button, as well as slightly more range at 1,400 feet. Not bad! That said, they do charge a one-time $49.95 up-front fee in order to subscribe. That fee is waived if you opt for the annual payment plan. Definitely something to bear in mind.

Who It’s Best For: In-Home Wireless is best for seniors who want the reliability of cellular monitoring and a little extra coverage at home.

Mobile Alert Systems

Mobile On-the-Go

One Call Alert - Mobile On-the-Go

One Call Alert – Mobile On-the-Go

This all-in-one alert system keeps you protected both at home and when you’re out and about. It’s a little on the clunky side, but its GPS tracking technology gives you the flexibility to live an active lifestyle so that you feel more confident running errands or meeting with friends. At $37.95 per month, this system is on the lower end of the price range that I see for mobile alert systems. However, for the same price point, or just a tad higher, you can find a device with a sleeker design.

Who It’s Best For: The Mobile On-the-Go is best for seniors looking for nationwide cellular coverage to travel with more peace of mind.

FYI: Both the wrist button and pendant have a 600-foot range with One Call Alert’s mobile device. While not as impressive as the at-home system range of up to 1,400 feet, it is still nearly the length of two football fields!

Mobile Double

One Call Alert - Mobile Double

One Call Alert – Mobile Double

This is One Call Alert’s most expensive alert system, but it allows you to bundle your On-the-Go plan to include coverage for a spouse or loved one. At $44.95 per month, it’s not cheap; yet it’s still relatively affordable for a system that will protect two seniors. You’ll receive two waterproof devices that don’t require a landline or internet, plus your choice of one wearable help button. I like that a system for couples is offered but wish that One Call Alert would include a second help button with the order. Mobile Double does come with features like two-way talk and the free key lockbox perk we mentioned.

Who It’s Best For: Mobile Double is best for active seniors who would like to ensure another loved one is protected while away from home.

Complete Protection

This is One Call Alert’s most comprehensive system, offering complete emergency protection at home and on the go, with no landline or cell phone required. The subscription costs $41.95 per month and comes with a two-way talk base unit and mobile device with GPS tracking.

While I do question the need for a separate base unit when the mobile device essentially can act like a base unit while in the home, I do like that it comes with a 32-hour battery backup for an added layer of protection. This plan also includes one waterproof wearable help button (wrist or lanyard style), as well as free ground shipping.

Who It’s Best For: Complete Protection is best for high-risk seniors who want full protection for at-home and on-the-go coverage.

One Call Alert - Complete Protection

One Call Alert – Complete Protection

Pro Tip: One Call Alert’s caregiver portal, MobileHelp Connect, enables caregivers to receive alerts when their loved one presses the help button, as well as allows them to access location detection through GPS.

Current Deal

One Call Alert is currently offering 50 percent off of all quarterly, semiannual, and annual payment plans, which will save you $5 per month. Keep in mind, you could save even more by opting for their annual subscriptions. Other discounts and sales may be available, but note that these deals are constantly changing, so we recommend checking their website to stay up to date.

In-Home LandlineIn-Home WirelessMobile On-the-Go
24.95/mo19.95/mo$44.95/mo
Services
Services
Services
24/7 U.S.-Based Monitoring24/7 U.S.-Based Monitoring24/7 U.S.-Based Monitoring
Two-Way CommunicationTwo-Way CommunicationTwo-Way Communication
GPS Tracking
Equipment
Equipment
Equipment
Landline Medical Alert SystemWireless Medical Alert SystemWater Resistant Help Button Mobile Device
Waterproof Help ButtonWaterproof Help ButtonMobile Device Cradle/Charger
Second Pendant (Free with Annual Plan)Second Pendant (Free with Annual Plan)Waterproof Help Button
Free LockboxFree LockboxFree Lockbox
Options
Options
Options
Fall DetectionFall DetectionFall Detection
Additional Backup ButtonAdditional Backup ButtonAdditional Backup Button
Connect PremiumConnect PremiumConnect Premium
3 Types of Wall Buttons3 Types of Wall Buttons3 Types of Wall Buttons

FYI: One Call Alert offers flexible billing options such as month-to-month, quarterly, semi-quarterly, and annual plans. Keep in mind that the annual plans offer additional savings.

Is One Call Alert Worth It?

One Call Alert’s bare-bones systems offer great value at affordable prices. The brand doesn’t offer a whole lot in the way of smart features or sleek designs, but their freebies are pretty decent and their upgrades are priced fairly. Like other brands in the industry, One Call Alert offers fall detection for $10 per month (other competitors like ADT Medical Alert provide this service for only $5 per month — however, their cheapest alert systems start at $30 per month).

Overall, One Call Alert prices seem to be about average when compared to many other medical alert companies. But I also think that some deals are worth going after more than others. For instance, the savings you’ll enjoy with One Call’s Mobile Double subscription is pretty nice. Remember, this plan gives you coverage for two people at half the price of other brands that can cost $80 or more per month.

One Call Alert Background

One Call Alert has been in the medical alert space for over 20 years, and they’re well-known for quality service and positive customer reviews.3 We also like knowing that all of their products and services are designed and customized to meet their customers’ needs. If they don’t have a pre-configured system that makes sense for you, they will actually build and customize one that does. This tells us they truly care about seniors and the aging community.

Today, One Call Alert is owned by MobileHelp, another company that sells medical alert systems. Though they use MobileHelp equipment, they continue to use the One Call Alert name. They have also partnered with American Medical ID,4 a company that makes medical bracelets and other forms of identification to communicate critical information to first responders.

You can learn more about the company’s history — and get to know their products better — in our in-depth One Call Alert review here.

One Call Alert FAQs

Can I replace the neck pendant cord or watchband?

Yes, the neck pendant cord can be used with just about any cord or chain. The wrist button can be used with any standard watchband.

Do I need to test my mobile device after I have completed the initial test?

One Call Alert recommends that you test your mobile device and help buttons monthly using the test button.

What is One Call Alert’s return policy?

One Call Alert fully refunds returned medical alert systems if returned within the first 30 days. This includes any shipping or activation fees. If a customer returns the equipment after 30 days, the refund will be prorated.

Are the help buttons and mobile device waterproof?

The help buttons, as well as the fall button, are waterproof and can be submerged in water. The mobile device is water-resistant, so it can be used in the shower but should not be submerged in water.

Does One Call Alert offer a warranty?

According to customer service, One Call Alert does not offer a warranty. Protection is offered through their Connect Premium program.

Top
Citations
SafeHome.org only uses high-quality sources to support the facts within our articles. Read our editorial guidelines to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. Arizona Fire & Medical Authority. (2020). Residential Emergency Lock Boxes.
    https://www.afma.az.gov/?SEC=1EF09D67-F52C-4207-A23F-36157920B1B4

  2. Study in Canadian Family Physician. (2011). Falls in the elderly.
    https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3135440/

  3. The Senior List. (2020). One Call Alert Review.
    https://www.theseniorlist.com/medical-alert-systems/one-call-alert/reviews/

  4. Diabetes.org. (2020). American Diabetes Association.
    https://www.diabetes.org/

Written By
Jenny Wisniewski
Medical Alert System Expert

As SafeHome.org’s medical alert system expert, Jenny Wisniewski researches, tests, and reviews the best solutions to help seniors age in place. Her experience includes providing caregiving for her own Mother and regularly writing in the elder care consulting space. Jenny pays attention to the nuances in each alert system she reviews so that seniors and family members can find the best fit for their needs. In addition to elder care, Jenny also enjoys writing about travel, education, and the environment. And in her free time, she loves spending time outdoors with her family and golden doodle. Learn more about Jenny here

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