One Call Alert has earned acclaim among medical alert companies in their two decades serving seniors. We’ve regularly tested their devices over the years. Not only have they remained consistent in reliability, they’ve also improved their at-home coverage considerably (up to 1,400 ft to be exact).
One Call Alert’s rates start as low as $19.95 per month. And while they don’t offer smart tech like a companion app or smartwatches, they do deliver peace of mind with no hidden fees or contracts. What you see is what you get with One Call Alert plans, packages, and pricing!
There’s no denying that fancy technology can be frustrating. That’s why One Call Alert offers basic medical alert systems with perks like a free medical lockbox with all subscriptions.1 We consider it an ideal system for seniors who value simplicity and affordability. So let’s see if this alert system is the right fit for you or your loved one.
The best features of this system
We appreciate that One Call Alert offers free equipment, free activation, and free shipping on most plans. There’s also no hidden fees or long-term contracts you need to worry about. And if you opt for their Connect Premium upgrade, you’ll get a lifetime price guarantee and warranty for $5 per month.
Additionally, One Call Alert offers a 30-day money-back guarantee on all of their products and services. If for any reason you aren’t satisfied, you can cancel and return the equipment and they will issue you a full refund. In our experience, this helps to take the risk out of making a decision.
Pro Tip: One Call Alert’s Connect Premium is a three-in-one offer that gives you a lifetime price guarantee, equipment warranty, and discounts on select services and products for an extra $5 per month. We recommend this upgrade if you’re considering using the plan long-term.
|One Call Alert Systems||System Type||Monthly Plan Cost|
|In-Home Landline||At-home Landline Alert||$24.95 per month|
|In-Home Wireless||At-home Cellular Alert||$19.95 per month|
|Mobile On-the-Go||Cellular Mobile Alert||$37.95 per month|
|Mobile Double||At-home &
Mobile Cellular Alert
|$44.95 per month|
|Complete Protection||At-home &
Mobile Cellular Alert
|$41.95 per month|
When ordering the products, we didn’t have many upgrades to choose from. But you can customize your One Call Alert plan with fall detection, which we highly recommend if you or your loved one is prone to falling.2 While the technology isn’t 100% accurate, we think it’s a lifesaving investment for the extra $10 per month. Here’s a rundown of your other options:
|One Call Alert Add-Ons||Device Type||Price|
|Fall Alert Pendant||Additional Wearable||$10 per month|
|Extra Wearable Button||Additional Wearable||Free (on select plans)|
|Connect Premium Feature||Lifetime Price Guarantee, Warranty & Discounts||$5 per month|
|Entryway Key Lockbox||Lockbox||Free|
You can choose from 5 One Call Alert systems, each with their own features and devices. We’re going to dive into each below, starting off with the at-home category, which is a great option for seniors who mainly stay close to home. Then on to the mobile alert systems for seniors who live a more active lifestyle and would like the freedom to travel with confidence and added protection.
Finally, we’ll also look at their mobile bundled plan for adding coverage for another person in the home, as well as a more comprehensive subscription that combines in-home and on-the-go coverage.
FYI: One Call Alert includes the cost of equipment in their monthly plan price, so you don’t have to worry about an additional upfront fee. However, you’ll have to return the equipment once the contract is canceled.
This system includes a base station and your choice of wrist or necklace pendant help button. It’s a no-frills design, in our opinion, but it provides reliable coverage with 1,300-ft. range at a low price of $24.95 per month. While we consider it to be a fairly bare-bones plan, we think it offers similar value compared to Medical Guardian’s $30 per month standard system.
Who It’s Best For: One Call Alert’s In-Home Landline is best suited for seniors who prefer the comfort of home and have a landline.
We appreciate the reliability of this cellular-based at-home system, which doesn’t require you to have a landline or internet connection. At $19.95 per month, we’ve found it to be a pretty good deal for the industry. We think it compares well to Bay Alarm Medical plans, also starting at $19.95 per month.
With One Call Alert’s In-Home Wireless unit, you get the same high-quality base station and waterproof wearable button, as well as slightly more range at 1,400 ft. Not bad! That said, they do charge a one-time $49.95 upfront fee in order to subscribe. So that’s something to bear in mind. And while you won’t pay for equipment, you will have to return the equipment upon cancellation.
Who It’s Best For: In-Home Wireless is best for seniors who want the reliability of cellular monitoring and a little extra coverage at home.
This all-in-one alert system keeps you protected both at home and when you’re out and about. It’s a little on the clunkier side, but its GPS tracking technology gives you the flexibility to live an active lifestyle so that you feel more confident running errands or meeting with friends. But at $37.95 per month, we would have liked to see a sleeker design for this unit. However, we appreciate the choice between the two waterproof lanyards or wrist help buttons included in the plan.
Who It’s Best For: The Mobile On-the-Go is best for seniors looking for nation-wide cellular coverage to travel with more peace of mind.
This is One Call Alert’s most expensive alert system, but it allows you to
bundle your On-the-Go plan to include coverage for a spouse or loved one. It costs $44.95 per month (not cheap, but still more affordable than some alerts we’ve tested). You’ll receive two waterproof devices that don’t require a landline or internet, plus your choice of two wearable help buttons. It also comes with features like two-way talk and the free key lockbox perk we mentioned.
Who It’s Best For: Mobile Double is best for active seniors who would like to ensure another loved one is protected while away from home.
This is One Call Alert’s most comprehensive system, which offers complete emergency protection at home and on-the-go, with no landline or cell phone required. The subscription costs $41.95 per month and comes with a two-way talk base unit and mobile device with GPS tracking.
We tested it, and we like that it comes with a 32-hour battery backup for an added layer of protection. This plan also includes two waterproof wearable help buttons (wrist or lanyard style), as well as free ground shipping.
Who It’s Best For: Complete Protection is best for high-risk seniors who want long-lasting battery life for on-the-go coverage.
Pro Tip: One Call Alert’s Caregiver Portal offers access to resources you can dive into on all aspects of caring for a loved one.
One Call Alert is currently offering free ground shipping on select plans, as well as promotional savings on your first year of service. Keep in mind, you could save more by opting for their annual subscriptions. Other discounts and sales may be available, but note that these deals are constantly changing, so we recommend checking their website to stay up-to-date.
|In-Home Landline||In-Home Wireless||ResCube Pro Mobile|
|24/7 U.S. Based Monitoring||24/7 U.S. Based Monitoring||24/7 U.S. Based Monitoring|
|Landline Medical Alert System||Wireless Medical Alert System||Water Resistant Help Button Mobile Device|
|Waterproof Help Button||Waterproof Help Button||Mobile Device Cradle/Charger|
|Second Pendant (Free with Annual Plan)||Second Pendant (Free with Annual Plan)||Lock Box (Free with Annual Plan)|
|Lock Box (Free with Annual Plan)||Lock Box (Free with Annual Plan)|
|Fall Detection||Fall Detection||Fall Detection|
|Spouse/Roommate Monitoring||Spouse/Roommate Monitoring|
|Additional Backup Button||Additional Backup Button|
FYI: One Call Alert offers flexible billing options such as month-to-month, quarterly, semi-quarterly, and annual plans. Keep in mind that the annual plans offer additional savings.
One Call Alert’s barebones alert systems offer great value at affordable prices. The brand doesn’t offer a whole lot in the way of smart features or sleek designs, but their freebies are pretty decent and their upgrades are priced fairly. Like other brands in the industry, One Call Alert offers fall detection for $10 per month (other competitors like ADT Medical Alert provide this service for only $5 per month — however, their cheapest alert systems start at $30 per month).
All in all, we found One Call Alert prices to be about average when compared to many other medical alert companies. But we also think certain deals are worth going after. For instance, the savings you’ll enjoy with their Mobile Double subscription is pretty nice. Remember, this plan gives you coverage for two people at half the price of other brands that can cost $80 or more per month.
One Call Alert has been in the medical alert space for over 20 years, and they’re well-known for quality service and positive customer reviews.3 We also like knowing that all of their products and services are designed and customized to meet their customers’ needs. If they don’t have a pre-configured system that makes sense for you, they will actually build and customize one that does. This tells us they truly care about seniors and the aging community.
Today, One Call Alert is a Better Business Bureau accredited business with an A+ rating, and they have been featured in the highly acclaimed Consumers Digest as a Top Value. They have also partnered with American Medical ID, the American Diabetes Association,4 Angie’s List, and others. You can learn more about the company’s history — and get to know their products better — in our in-depth One Call Alert review here.
Yes, the neck pendant cord can be used with just about any cord or chain. The wrist button can be used with any standard watch band.
One Call Alert recommends that you test your mobile device and help buttons monthly using the test button.
One Call Alert fully refunds returned medical alert systems if returned within the first 30 days. This includes any shipping or activation fees. If a customer returns the equipment after 30 days, the refund will be prorated.
The help buttons, as well as the fall button, are waterproof and can be submerged in water. The mobile device is water-resistant, so it can be used in the shower but should not be submerged in water.
According to customer service, One Call Alert does not offer a warranty. Protection is offered through their Connect Premium program.
Arizona Fire & Medical Authority. (2020). Residential Emergency Lock Boxes.
Study in Canadian Family Physician. (2011). Falls in the elderly.
The Senior List. (2020). One Call Alert Review.
Diabetes.org. (2020). American Diabetes Association.
As SafeHome.org’s medical alert system expert, Jenny Wisniewski researches, tests, and reviews the best solutions to help seniors age in place. Her experience includes providing caregiving for her own Mother and regularly writing in the elder care consulting space. Jenny pays attention to the nuances in each alert system she reviews so that seniors and family members can find the best fit for their needs. In addition to elder care, Jenny also enjoys writing about travel, education, and the environment. And in her free time, she loves spending time outdoors with her family and golden doodle. Learn more about Jenny here