Vivint offers high-end home security and automation packages with a focus on “smart security.” Using a combination of home security and home automation technology to keep intruders out, stop environmental damage, and improve the comfort level of your home, each plan is customized to perfectly fit your specific needs.

What is Vivint?

Vivint is a smart home security company that offers home security devices as well as 24/7 monitoring services. Vivint’s home security hardware is pretty high-tech stuff: there’s a real emphasis on smart home connectivity in Vivint’s offerings, which include an app to keep everything organized. With that said, Vivint’s solutions are just for techy DIYers. VIvint also offers professional installation and keeps track of your system from afar in order to alert the authorities if anything goes wrong.

How Does Vivint work?

Like most traditional home security services, Vivint’s offerings come in two fundamental parts: hardware and monitoring. Vivint’s hardware offerings include all of the stuff you need in order to protect your space and spot potential dangers: doorbell cameras, entry detectors, smart locks, carbon monoxide detectors, and more. All of this is paired with Vivint’s 24/7 monitoring service, which will respond if things go wrong. If someone breaks into your home, Vivint’s hardware should detect it and Vivint’s monitoring team should be able to alert you — and the proper authorities, too.

What Products Does Vivint Offer?

Vivint offers a solid range of different security devices, including plenty of cameras and sensors. There’s also an impressive Vivint app. Here are a few of the devices and digital products that could be the building blocks of your Vivint system:

  • SkyControl control panel
  • Vivint Smart Home App
  • Vivint Smart Hub
  • Door sensors
  • Window sensors
  • Motion sensors
  • Kwikset smart locks
  • Linear garage door control
  • Smoke detectors
  • Carbon monoxide detectors
  • Vivint Water Sensor
  • Vivint Outdoor Camera Pro
  • Vivint Ping Camera
  • Vivint Doorbell Camera
  • Vivint Playback DVR (in Vivint app)
  • What Services Does Vivint Offer?

    Vivint’s most important service offering is its 24/7 monitoring service. Paired with the various security devices that monitor your property, the 24/7 monitoring service can protect you, your loved ones, and your space from criminal elements. When someone trips the alarm on your property, Vivint’s security monitoring team will step in. They’ll alert you right away and (if you don’t call them off) they’ll alert the authorities, too.

    Vivint also offers professional installation. Vivint’s system is pretty modern — it’s light on wiring and serious installation tasks — but the company makes things even easier by dispatching its “SmartHomePros” to do things like mount the security cameras and get you comfortable with the app.

    And, actually, the SmartHomePros can start working for you even sooner than that. Vivint offers in-home consultations to help you decide what sort of devices and system setup will work best for your property.

    Vivint’s home security cameras are always watching, but they’re not necessarily always recording. If you want around-the-clock recording, though, you can add it as a service through Vivint.

    Finally, Vivint offers Vivint Car Guard, which is exactly what it sounds like: a security measure for your vehicle. Attaching a small and unobtrusive device to your car will allow you to loop your vehicle’s security into your Vivint system and your Vivint app.

    Where is the Vivint Corporate Headquarters?

    The Vivint corporate headquarters is located in Provo, Utah.

    How Much Does Vivint Cost?

    Vivint’s equipment cost varies due to the custom nature of the packages. You will work with a representative to put together the perfect system for your home and your security requirements. The Flex Pay financing spreads the equipment cost throughout your contract. If you prefer to pay on a month-to-month basis, you can pay the full equipment cost upfront instead.

    What is the Monthly Monitoring Cost of Vivint?

    The price ranges from $29.99 per month to $39.99 per month. Your price may be higher if you want to add more features onto the package.

    Can Vivint be Used Without Monitoring?

    No. Professional monitoring is included in your Vivint pricing.

    Does Vivint use Wi-Fi?

    Yes, Vivint systems connect wirelessly.

    How Much is the Vivint Doorbell Camera?

    The Vivint doorbell camera costs $250.

    Does Ring Work with Vivint?

    No, Vivint does not work with Ring and instead supports its own line of video doorbells.

    Does Nest Work with Vivint?

    Yes, Vivint offers full support for the Nest smart thermostat and Nest products.

    Does Vivint Work with Alexa?

    Yes, Vivint supports Amazon Echo devices.

    Does Vivint Work with Google Home?

    Yes, Vivint works with Google Home.

    Does Vivint Work with Apple Products?

    Vivint’s control app works with Apple iPhones and iPads, but Apple’s smart home products are not supported by Vivint.

    Does Vivint use Alarm.com?

    No, Vivint does not use Alarm.com. Alarm.com is a home security company that offers some of the same sorts of devices and services as Vivint does. But the two companies are rivals, not partners.

    Can Cameras be Added to a Vivint System?

    Yes, you can select indoor and outdoor cameras for your Vivint system.

    What Cameras are Compatible with Vivint?

    Vivint uses its own brand of home security cameras for its packages.

    Does Vivint Have Outdoor Cameras?

    Yes, Vivint offers outdoor security cameras. The Vivint Outdoor Camera Pro is Vivint’s all-weather outdoor camera option.

    How are Vivint cameras installed?

    Vivint Cameras are, for the most part, pretty easy to install. Vivint’s cameras communicate wirelessly, so the only wires to worry about are the ones that power the devices. That means that installing indoor cameras can be as easy as plugging the device in (as is the case with the freestanding Ping camera). If you want to mount cameras on your walls indoors or outdoors, that will take a bit of wiring work — but Vivint offers professional installation, so you won’t have to worry about doing that yourself.

    What is Vivint Smart Home?

    Vivint Smart Home is the app that allows you to control the various home security and home automation devices that you have chosen for your system. It also notifies you when it detects activity or an alarm goes off.

    What is the Vivint Smart Drive?

    A Vivint Smart Drive is one of the hardware devices offered by Vivint. It’s a wireless device with lots of storage on board, and its role is to take the footage that your Vivint cameras are capturing and to save that footage in its storage. Once its on there, you can use your Vivint app to access the footage and watch it on your mobile device. The Vivint Smart Drive can store video footage from up to four cameras for up to 30 days.

    Can Vivint Control Lights?

    Yes, you can control smart lights through the Vivint home security and automation system.

    What Thermostat Does Vivint Use?

    Vivint has its own smart thermostat, which is called the Element Thermostat. But Vivint is also compatible with Nest thermostats.

    Can Vivint be Transferred?

    Yes, another person can take over your Vivint contract if you no longer need the service. If that person agrees to a new contract with Vivint, you don’t have to pay anything for the transfer. If they don’t, you’re hit with a $99 transfer fee.

    What Happens to My Vivint System and Contract When I Move?

    You have three options when you move. If you meet the credit score requirements for qualifying customers, then you can get a new system when you move to your home. Payments can be made through FlexPay, which spreads the cost of the new system throughout your contract. You get a new contract and can make changes to your plan at this time.

    The second option is to move your system to your new place. You can take your panel and your plug-in items with you, and get new starter equipment at your new location. Vivint also replaces up to three door locks, thermostats or doorbell cameras for you. You can purchase add-on equipment at this time. At your old location, you can remove your equipment or pay a $129 fee for a professional to handle this part of the process. You take these devices and pay $129 for the installation fee at your new home. Your contract remains the same.

    The third option is to move your entire system and keep the same starter equipment. If you had door locks, thermostats or doorbell cameras as part of your system at the old house, you can replace 3 of them without an additional charge during the move. Add-on any new equipment that you would like incorporated into your Vivint system at the new location. You need to remove the equipment at the old house or have it done professionally for $129. The installation fee for your system at your new home is $129. The contract remains in place.

    Is Vivint Available in My Area?

    Vivint is available in many locations throughout the US, Canada, and New Zealand. Representatives are happy to check your location to see whether it’s serviced by Vivint or one of Vivint’s local partners.

    Does Vivint do a Credit Check?

    Yes, Vivint does perform credit checks on new customers. The company also uses credit checks to determine qualifying customers for its “New Home, New System” move option.

    How Long is a Vivint Contract?

    Vivint contract lengths can vary, but they typically offer 42 to 60-month agreements.

    Can You Cancel Your Vivint Contract?

    You can cancel your Vivint contract by following several steps. You have to put together a Notice of Cancellation that includes the service number, date, your signature and a note that indicates that you want to cancel. This notice can be emailed, faxed or mailed to Vivint. If you’re within your Right of Rescission period, then you have no penalty for canceling your contract.

    If you’re in the middle of your contract, you either need to pay the full account balance or you have someone take over the rest of your agreement. This person must be considered qualified by Vivint before the contract transfer takes place.

    Vivint offers a few exceptions to the cancellation penalties during your contract. If certain extenuating circumstances occur, such as bankruptcy, death, a move to an assisted living home, or military deployment, then they will cancel the contract without requiring a buyout or transfer.

    Why Choose Vivint?

    Vivint offers comprehensive, completely custom home security and smart home systems designed for your lifestyle. You have access to high-quality service and a wide range of components.