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Protect America Home Security Review

The affordable choice for home security with no up-front costs and simple DIY installation.

Last Updated On: April 25, 2019
SecureScore™: 8.0 /10
View Packages
8.0 SecureScore™
Customer Service
8.1
Value
7.9
Equipment
8.0
Features & Technology
7.8
Ease Of Use
8.2

Protect America Home Security Ratings

Protect America brings a simple offer to the table. Get wireless home security with a low-price guarantee on three-year monitoring agreements. The innovative equipment includes everything from touchscreen control panels to video cameras with night vision and cloud storage. See for yourself by reading our Protect American review and find out why more people are protecting their homes with them…

PROS
  • Low Price Guarantee
  • Wireless Equipment
  • DIY Installation
  • Cell, Landline or Wi-Fi Monitoring
  • Indoor Video Cameras
  • Environmental Monitoring
  • Home Automation
  • Smartphone Control
  • Equipment Replaced as Needed
  • 14-Day Trial

CONS
  • Three-Year Contract
  • Cellular Monitoring Costs More
  • Starter Fees

Getting to Know Protect America

Protect America has wireless home security plans with price match guarantees. They have some of the best home security deals for people with long-term security needs. You set up the equipment yourself and have it monitored with a three-year agreement. Monthly monitoring fees depend partly on how your security system connects to emergency operators; you can choose from a 4G cell network, landline and broadband. The price also depends on how many sensors you connect.

The Protect America security equipment fee is just $99 for the basic set-up. Beyond the basics, a control panel can monitor all sorts of Z-wave devices to help protect against intruders, guard against environmental threats and automate your home.

Protect America replaces or repairs equipment as needed, but customers do not own the security sets; your security set will need to be returned if monitoring is canceled.

This alarm company has been in business since 1992, and most Protect America security reviews are positive. Headquarters are in Austin, Texas.

The Lineup of Features and Tech

Protect America guarantees the lowest prices on , security features. Here are some top selling points.

Lowest Price Guarantee
Home security involves two main expenses: equipment and monitoring. Companies either charge for equipment outright or charge a bit for equipment use with each monthly monitoring bill. Protect America guarantees the lowest total price over 36 months. Customers must present a lower price within 14 days of signup to get a price match.

Simon XTi Control Panel
The Simon XTi control panel with touchscreen can monitor up to 40 devices for home security, environmental safety and home automation. This control panel from Interlogix is a standard for many wireless home security companies.

SMART Connect Mobile App
SMART Connect is Protect America’s free mobile app. Depending on the features of your home security system, you can use this app to arm/disarm the alarm system, view live video, control door locks, adjust lighting and more.

Text Notifications
Staying connected to your home with text notifications can give extra peace of mind. With the Protect America mobile app, you can receive text messages if your entry sensors, smoke detectors or other safety equipment is triggered.

Home Automation
Modernizing a home is easy with the Protect America app and smart home devices. Use the app to preset and remotely control home features such as heat, air conditioning, lighting, window blinds and more.

Is it Easy to Use?

Protect America wireless security systems are do-it-yourself. Before shipping each unit is programmed for its home’s unique needs, and customers can get set up in under an hour. No hammering or drilling is required; each item is either freestanding or can attach to the home with removable adhesive.

Protect America Review – Quick Stats

Protect America PlansUpfront CostMonthly CostInstallation TypeMonitoringMore Details
Copper$0$19.99DIYStandard MonitoringSee More
Silver$0$37.99DIYStandard Monitoring + Added EquipmentSee More
Platinum$0$42.99DIYComplete ProtectionSee More

The Customer Service Experience

Protect America emergency calls are handled by three monitoring centers for redundancy. While emergency service is always provided, regular Protect America support for customers is available from 8 a.m. to 9 p.m. CT Monday through Friday, and from 9 a.m. to 7 p.m. on weekends.

Most customer complaints filed against Protect America at the Better Business Bureau website involve contract disputes. Customers are disappointed upon realizing that the security company has a 60-day cancellation notice requirement or else automatically renews contracts.

Stacking the Value

The three Protect America security equipment packages are called Copper, Silver, and Platinum. Each package includes a yard sign and window stickers to deter intrusions. For the control panel, you choose between the push-button Simon XT and the new touchscreen Simon XTi. Each set also includes a motion sensor and a different number of entry sensors (see below).  You might be able to substitute a few entry sensors with another security device. Protect America also has glass break sensors, panic buttons and video cameras.

$19.99/month Copper
3 Entry Sensors

$37.99/month Silver
9 Entry Sensors

$42.99/month Platinum
14 Entry Sensors

Contract

Read the fine print when signing any home security contract. Protect America security contracts are for three years to start. The Protect America cancellation policy requires you to notify the company in writing at least 60 days before the contract expires. Customers who give adequate notice can switch to month-to-month service, but otherwise, the long contract renews automatically. They do have a price match guarantee.

You can cancel a Protect America security contract within 30 days of starting. You’ll still be charged the $19.95 account activation fee. Returning a Protect America security system involves shipping expenses only as they’re now waiving the restocking fee.

The Goods

Protect America uses Simon control panels and proprietary equipment. The company can also monitor a variety of Z-Wave devices made by different brands. Here are organized lists of the equipment types they provide.

Controls

  • Simon XT Pushbutton Control Panel
  • Simon XTi Touchscreen Control Panel
  • Miniature Secondary Control Panel
  • Remote Alarm Control with Panic Button

Sensors

  • Door/Window Entry Sensors
  • Motion Detectors
  • Video Cameras
  • Garage Door Sensors
  • Glass Break Sensors
  • Carbon Monoxide Detectors
  • Smoke and Heat Sensors
  • Water Leak/Flood Sensors

Video Cameras and Home Automation

  • Wireless Indoor Cameras
  • Keypad Door Locks
  • Wireless Light Control
  • Z-Wave Appliance Modules

The Last Word

Protect America is a top choice for customers seeking long-term value on wireless home security. This company isn’t as flexible as others when contract conflicts arise, but it’s a good choice for people expecting to want home security for three years or longer. Because Protect America security equipment is wireless it’s a good choice for renters and homeowners alike.

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5 Comments

  1. Sandy Fries says:

    I’m a Mass Communication College Professor and Protect America is far too complicated for me to use. Their system is user hostile. Others I know have the same problem. They have sent out false alarms. They have caused me several other problems .

  2. Doretha Hutchins says:

    Why do you call the security panel wireless when I have to keep the panel plugged in? I find it unsightly and an inconvenience.

  3. Christy Sanders says:

    I have been trying to call protect America for 2 hours now. I have been put on hold and the only line I can get anyone to pick up on is the sales line. I have a question about alerts I am getting. It seems like no one wants to talk to you unless you are wanting to buy a system. Getting through to the sales line is no problem. Getting to someone else for another reason is ridiculously impossible. I even left my phone number for them to call me back and never heard back. It is ridiculous to have such bad customer service for already existing customers. I always have this issue when trying to call. I imagine the bulk of the employees are in sales. But more need to be hired to help those of us who already have a system so we don’t have to sit on hold for hours. So in a nutshell, I guess I am saying that the customer service is horrible.

  4. Ruth A Nicholson says:

    My system was good while it worked. My concern was when it stopped working.
    The live “chat” tech got me thru removing the cover, unplugging, reset button, disconnect wires and the motherboard, then I quit because I am not a technical wizzard and trouble shooting with a motherboard is above my skill set. Unfortunately there were no other options for me. Disappointed that I did not understand the level of expertise required when their equipment malfunctions.

  5. Vinny says:

    I was with them for 14 years! The monitoring service was good. However, after giving me the initial free sensors and hub, they simply milked me for $39/month for all these years. When I called to replace some broken sensors a few times, I had to pay out-of-pocket and they were pricey too. They made absolutely no effort to upgrade my system.

    The cancellation process was outrageous! After an initial long wait on the phone, I tried their chat service. The chat session ended saying it can’t help but that someone would call me in 1-2 days. I went back on the phone again and after a long wait was told by the agent that I had to be transferred to an account manager who can process the cancellation. After another 30 mins or so wait, I finally got to talk to the agent. (She was friendly and nice and tried to convince me to stay.) The kicker was that I have to send them a written request to cancel and had to give them a 30-day notice!!! Apparently, they do e-signing and I am expecting to get an email in the next 24 hours.

    So, folks, watch out for these gotchas. It is time for me to say sayonara and move on to one of the newer players who are way cheaper, seem to offer cooler products, don’t tie you to bad contract terms, and seem easy to cancel.

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