close-ico

Cox Homelife Review

Professional home security systems from a trusted communications company

Last Updated On: April 24, 2019
SecureScore™: 7.6/10
Are you sure Cox is right for you?
See Our Top 3 Security Systems
7.6 SecureScore™
Customer Service
7.0
Value
6.0
Equipment
9.5
Features & Technology
9.0
Ease Of Use
6.5

Cox Homelife Ratings

Cox Homelife offers home security and home automation technology in two simple packages. You can get started for as low as $29.99 per month. In addition to the base packages, you can add on more equipment to fit your monitoring needs and lifestyle. Remote access to your security and automation systems is made possible through a user-friendly app.

PROS
  • Straightforward plan choices
  • Ability to customize device configuration to your home
  • Lots of customer support options

CONS
  • Limited customization
  • Limited home automation features
  • Lowest prices require long contract and bundling of other Cox services
  • Touchscreen control panel is not included by default and requires an additional monthly rental fee
  • Installation and activation fees
  • Complex installation requires professional assistance

Overview

Cox is better known for its internet, television and phone services than it is for home security and automation. However, its Homelife service offers a solid selection of equipment and options. The best prices are possible only through a two-year contract and bundling other Cox services with Homelife.

Unlike some home security services, Cox Homelife only has two base packages: Essential and Preferred. One includes home security only, and the other adds home automation into the mix. You can add a mix of customizable devices into each package to make it suit your preferences. While Cox Homelife offers a dependable overall service, it seems lacking in comparison to other companies. If you’re not already a Cox customer, you may find a better setup for your home elsewhere.

Features and Technology

You can control your Cox Homelife system via the mobile app. Whether you want to dim your lights at a certain time of day or watch recorded video clips, you can manage it in the app. All of the home security and home automation features available via the two plans have their functionality laid out.

You can also look up recordings and live streams from two cameras, playback bookmarked motion events and create five-minute clips to save and view later. Both SMS and email alerts are available when the system detects unusual activity or gets triggered.

In the event of a power outage, the home security and automation system use a battery backup option so you still have access to important devices. Your entire family can access the cameras, smart devices and other equipment if necessary.

Ease of Use

Cox Homelife doesn’t have a lot of complicated options or devices, so it’s relatively easy to get started with this system. You have to go through a professional installation process before you can start using your home security and automation features.

The Cox Homelife mobile app is simple and straightforward. Viewing your video stream or clipping important parts of the stream is handled through intuitive processes. You can quickly look up alerts and control your devices from your mobile phone.

Customer Service

Cox Homelife has several custom service options when you need help with your home security or home automation features. An extensive self-service portal gives you answers to many common questions, as well as troubleshooting guides. You can get help via live chat, post a question on Facebook, tweet at their custom support Twitter, browse user forums for help or call in directly. Cox offers average quality customer service, and you may get routed to the general lines before getting in touch with someone experienced in the Homelife product.

Value

You have two home security packages to choose from with Cox Homelife. The Essential Package costs $29.99 per month if you sign a two-year agreement and bundle it with Cox internet, TV or phone. Otherwise, it’s $39.99 per month. This service includes 24/7 security monitoring, the ability to remotely lock and unlock your doors, real-time alerts to your phone or email, and custom chimes when doors and windows are opened or closed. You can add on carbon monoxide, heat, flood and smoke monitoring for $3 extra per month.

The Preferred Package is $44.99 per month as part of a Cox bundle on a two-year contract or $54.99 non-promotional. Everything in the Essential Package is included in this plan. You also get remote live video monitoring, smart plugs for turning appliances off and on, smart light switches and a smart thermostat. You can add-on 24/hour continuous video recording for $14.99 per month and the purchase of compatible equipment.

The advantage of having only two plans is that you can don’t have to decipher a lot of similar options. You either want home security alone or home security plus home automation. In addition to the base monthly fee, you’re also responsible for a $49.99 activation fee and a $50.00 standard installation fee.

If you’re worried about your equipment breaking or failing, you can get the Cox Homelife Equipment Service Plan for $4.99 per month. You have to subscribe to this service within 90 days or pay $99 for a preventative maintenance inspection.

Equipment

You have some flexibility with your included equipment configuration. By default, the Essential Package has two window/door sensors and one motion sensor. The Preferred Package has two window/door sensors, one motion sensor and an HD camera. The video camera supports indoor and outdoor viewing, as well as day and night recording. You can watch the live stream or record particular clips while you’re monitoring your home.

You do have the option of getting a $100 credit for equipment purchases if you skip this kit for Essential, or $250 in credit for Preferred. Both plans also come with the required wireless router for connecting all of the devices to the system, as well as yard signs and window decals to indicate that your property is protected by Cox Homelife.

Add-on Equipment

You can add additional home security and home automation equipment if you’d like more options for your system. Some devices are restricted to the Preferred plan only.

  • Carbon monoxide detector: Track CO2 levels in your home and sound an alert if they exceed safe parameters.
  • Smoke detector: Acts as a supplemental device for your home’s smoke and heat detectors.
  • Smart door lock: Program 30 codes to accommodate everyone who needs access to your home, and remotely open and close your door via the app.
  • Glass break sensor: Get alerted if windows or doors have glass broken in them.
  • Wireless keypad: Set up another keypad so you can quickly and easily arm and disarm your systems.
  • Water and floor sensor: Get alerts if leaks or flood water are in a position to damage your home.
  • Wireless siren repeater: Get audio and visual alarms in parts of the house that are too far away from the main siren to hear it.

The following add-on devices are only available under the Preferred package.

  • Smart thermostat: Keep your energy costs low and your home comfortable with a programmable thermostat. You can program it via its touchscreen, through a web browser or via the Cox Homelife app.
  • Smart plug: Turn appliances, lights and other electronics off and on remotely with smart plugs.
  • HD camera: The Cox Homelife Preferred Package is the only tier of service that offers you video home security devices.
  • Smart LED light bulb: Control your lighting levels throughout the house with this smart home device.

Summary

Cox Homelife does a lot of things right, but it doesn’t end up excelling in any one area compared to other options. When you’re adding it to a bundle with other Cox services, you may find that one of these packages work out fine for you. Otherwise, it may end up being a bit basic for your tastes. Prices start at $29.99 per month and your basic equipment is all included in the price.

Overwhelmed by too many options?

Answer 8 simple questions and we'll recommend the system that is right for you.

Start Quiz »

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.