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Nest Hello Review

A popular doorbell cam that offers everything from HD imaging to facial recognition.

Last Updated On: April 17, 2019
SecureScore™: 9.0 /10
View Packages
9.0 SecureScore™
Customer Service
8.2
Value
9.1
Equipment
9.5
Features & Technology
9.2
Ease Of Use
9.2

Nest Hello Ratings

Move over Ring Doorbell — there’s a new Nest in town. Alright, maybe the Nest Hello isn’t so “new,” but it’s certainly a popular doorbell camera loaded with all the fixins. We’re talking features like oversized viewing screens, HD image quality, seamless integration with Google and Nest products, and even optional facial recognition. Is Nest Hello the future of home security? Our experts put it all on the table in our Nest Hello review.

PROS
  • Large viewing screen – see more of the person in front of the doorbell
  • Live recording feature available
  • Works with Google and Nest products
  • Excellent, bright video quality
  • Optional facial recognition feature available

CONS
  • A bit more difficult to install
  • No free video clip storage, subscription required

Overview

The Nest Hello is a very consistently working, reliable home security monitoring tool. This doorbell video system has a few key features, especially if Nest Aware, a subscription add-on is used. It also offers the ability to link to other systems, such as connecting to a Google Home Hub. This is a direct competitor to Ring, one of the most well-known brands of video doorbells. And, the Nest Hello creates a comparable product with excellent features.

Features & Technology

The Nest Hello is a modern, high-tech tool that allows for significant connectivity. Once in place, it replaces the average doorbell with a video calling feature. Users will find it easy to use through the Nest app. It makes it easy to know who is at the door at any time no matter where you are. Take a look at a few of the key features and technology elements.

Video Quality

One of the best features that helps the Nest Hello stand out is its video quality. It features HD video with night vision built in. Images are bright and clear. It provides a full 160-degree field of view. 24/7 streaming is available, along with facial recognition with Nest Aware, an additional subscription. A big differentiating factor is the 4:3 HD video, which allows users to see a person head to toe in most cases.

Alerts

The system sends an alert to its app for various reasons (all items you can control). This includes when it detects a person at the door, any motion, or any sound that is out of the ordinary.

Add in Prerecorded Responses

Users may find it beneficial to take advantage of the prerecorded quick responses. This allows for visitors to be given a specific message when they reach the door and activate the system. This could allow for directions for package locating, for example. It’s a feature not found on other devices.

Communication

The Nest Hello empowers property owners to act as if they are home (or not) as they like. One way to do this is with HD Talk and Listen. This reduces ambient noses to ensure that the voices of those communicating are clear on both sides. Sound quality is very good as a result of this.

Nest Aware

What makes Nest Hello stand out is with the extra subscription service to Nest Aware. This is a moderately priced upgrade, but it does make the system far more versatile. For example, when a person steps to the door, it connects and uses facial recognition tools to determine who the person is. It is also always on, which allows for continuous recording. Nest Aware connects using Wi-Fi. Several subscription options are available for the Nest Aware.

Ease of Use

In terms of day-to-day use, it works seamlessly. There is very little difficulty in operating the system. It is all done using the Nest app. Installation is a bit complex. The system comes with a chime connector accessory that must be installed for power management. This can make it a bit more challenging to install. Nevertheless, it simply replaces the existing doorbell and works well.

Customer Service

Individuals who have installed the Nest Hello have reported some concerns with working with customer service to handle installation and connectivity. Most report friendly and fast service. The company, at the time of this writing, has a D – rating with the Better Business Bureau. This is due to several unresolved complaints, most of which focus on a lack of communication about product functionality and features. For users who need help installing their system, the company does offer support.

Value

The Nest Hello is available with both professional installation and do-it-yourself service. Without professional installation, it costs $229 – discounts may be available at any given time. With installation, the cost is $329. It is also possible to purchase the system with additional products and features, including the company’s security cameras. The Google Home Hub is also an available add-on.

The Nest Aware subscription is an additional cost. This service provides 24/7 recordings for what is happening. This is not just clips of videos but actual, 24-7 recordings. Individuals purchase the subscriptions based on the length of time they want to be able to look back at videos. Three subscription models exist. The first is for five-day video history which is valued at $5 per month or $50 for a year. The 10-day video history model is available at $10 a month or $100 for the year. A third option is the 30-day video history model at $30 a month or $300 for the year. Purchasing at the year level offers a discount.

Equipment

The Nest Hello measures 1.7 inches by 4.6 inches by 1 inch. It requires power (it does not use a battery). The power requirements are 16V AC to 24V ac, with a 10VA transformer and wired doorbell necessary. The camera is a 3 megapixel (2K0 color sensor model that measures 1/3 of an inch. It offers 8x digital zoom. It creates HD UXGA 1600 by 1200 video quality with up to 30 frames per second, HDR, and H.264 encoding. The field of view is 160 degrees. The system includes a high-quality speaker and microphone, an RGB light ring and status light. The night vision built in is 850 nm infrared LEDs. The system is weather resistant.

Summary

The ease of use and overall durability of the Nest Hello makes it a good buy overall. The system is designed to be intuitive with great features like facial recognition and clear sound and image. For those who do not mind a bit more of installation work, or will hire someone to do it, and the added subscription fee for Nest Aware, this is an excellent product.

2 Comments

  1. Doug Brown says:

    Will this work with Apple HomeKit?

    1. Safe Home says:

      Hi Doug,
      Nest is not currently HomeKit-compatible.

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