SkyBell Reviews

Feature-rich doorbell cameras for homeowners and renters alike

8.5 / 10Our rating methodology (aka SecureScoreTM is a combination of our research, product testing, customer sentiment and several other factors.
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Travis Goodreau https://www.safehome.org/security-advisors/travis-goodreau/
8.5 SecureScore™
How We Review
How We Review
Customer Service
8.1
Value
8.0
Equipment
8.7
Features & Technology
9.0
Ease Of Use
8.6
SecureScore™
8.5

Everyone’s keeping an eye on their entryway these days — and good thing! Package thieves, burglars, and looky-loos can pose a problem even in the best of neighborhoods.1 That’s why you’ve turned to us for our expert advice on the SkyBell doorbell camera, right? Well, we’ve been testing doorbell cameras and other home security equipment for a long time. So we know what to look for (and what to steer clear of!) to help you find the right fit.

We recently got our hands on SkyBell video doorbells, and overall, we liked the way they secured our entryway and added a dash of smart home convenience to our lives. We also liked that these doorbell cams come with HD video quality, color night vision, 5x zoom, home automation integrations, and smartphone controls. Needless to say, we think the features are a-plenty.

But there were things we didn’t love about the SkyBell HD and the SkyBell Trim Plus video doorbells. For instance, they are hardwired-only devices, there are only two options to choose from, and they aren’t exactly cheap (but… you get what you pay for). Still, we think you’ll like what we found during our in-depth research and testing of SkyBell. So let’s have a look!

PROS
  • Feature-rich video doorbell
  • 1080p HD resolution
  • Night Vision
  • Durable hardware
  • No ongoing costs
  • No long-term contract
  • Smart home integrations

CONS
  • Only offers video doorbells
  • Somewhat steep upfront costs
  • Hardwired doorbell (not wireless)
  • Limited models available
  • Confusing website

SkyBell Pricing

SkyBell HD WiFi Video Doorbell

Skybell HD Doorbell Camera

First, you should know that SkyBell isn’t the most budget-friendly doorbell camera out there. Both camera options weigh in at $199 — which is more expensive than the popular Ring Doorbell, and only slightly cheaper than the Nest Hello doorbell cam.

Now, if you want to customize your camera with different mounts and/or hardware, they do have a handful of accessories to choose from. And these will only set you back about $10-$15 apiece. Other brands we’ve tried offer all sorts of add-ons and accessories that can drain your bank account if you’re not careful. So now that you know the basics, here are your SkyBell options.

SkyBell Doorbell Cameras

SkyBell Doorbell CamerasSkyBell HDSkyBell Trim PlusSkyBell Chime™
Color Night VisionN/A
1080p HD resolutionN/A
Motion SensorN/A
5x ZoomN/A
Image CaptureN/A
Smartphone ControlsN/A
Live Video StreamingN/A
Two-Way TalkN/A
WeatherproofN/A
Theft GuaranteeN/A
Product DesignCircular/RoundSlim/RectangularN/A
Price$199$199Coming Soon

Don’t worry, that was just a lighting-round as far as features go. We’ll unpack the features in just a bit. But as you can see, the SkyBell HD and SkyBell Trimline Plus are basically the same product, at the same price point, only with a different design. So when we say this brand offers limited products, we mean it!

That said, we do think the cost is very reasonable for what you get. Sure, Ring is cheaper with more doorbell cameras to choose from. And while Nest Secure costs $30 more than SkyBell, it includes more advanced features like AI-powered person detection and prerecorded quick responses (and in our opinion, it just looks cooler). But in our experience, SkyBell is nipping at the heels of both brands.

Another thing to keep in mind is that SkyBell doesn’t have any monthly subscription costs, activation fees, or other hidden fees to worry about. So it’s a one-and-done payment of $199, and that’s it, you’ll be able to keep a hawk-eye on any visitors approaching your palace. Note that SkyBell also offers free shipping, but this is standard for the industry.

Our Experience Using SkyBell

Skybell Slim Line Video Doorbell Camera

Skybell Slim Line Video Doorbell Camera

Getting Started

To be honest, the SkyBell website is a little frustrating. They don’t readily list the products, so we had to go digging for them. But check-out was fairly straightforward once we found them. Since there are no monthly subscription fees, we didn’t have to “sign-up” like we’re required to do so often.

Also, in the checkout process, we learned that SkyBell offers a pretty generous theft guarantee — which is something that our favorite doorbell cameras on the market are all starting to offer. Essentially, if someone steals your SkyBell video doorbell (oh, the irony!), the company will replace it for free. Doorbell camera theft happens more than you might think.2

Did You Know: Video doorbell brands that require a subscription usually offer a 14-day or 30-day money-back guarantee. This allows you to try out the product and service before committing long-term.

Installing SkyBell

One of our biggest gripes with SkyBell is the installation process. These doorbell cameras are hardwired — not wireless (battery-powered) like most brands available. This means you’ll have to connect it to your existing doorbell wiring, which can be a pain in the you-know-what if you don’t know what you’re doing. So if you’re not the DIY type, we recommend looking for a wireless doorbell cam.

Here’s a rundown of what installation was like for us: First, we had to remove our existing doorbell, then screw in the mounting plate, reconnect the old wiring, place the unit over the mounting plate, download the SkyBell app, select “Add a New SkyBell” to pair the device, and then go through the syncing process to connect to our home’s Wi-Fi. All in all, installing SkyBell took about 30 minutes from start to finish. So be sure to carve out some time for it!

Pro Tip: Install the SkyBell app first, and then follow the step-by-step installation video within the app. Or have a look at SkyBell’s extensive installation guides online.3

Everyday Use

All of our controls were managed through the SkyBell app, which we found to be well-designed and easy to use. Within the app, we were able to see video recording history, receive instant activity alerts, view a live-stream feed of our front door, talk with visitors from pretty much anywhere, and more. We really liked the app, as it reminded us of the Ring Doorbell app (our top pick).

However, we did find SkyBell’s video streaming feature to be touch-and-go at times, with a bit of a lag. But we think the color night vision and motion detection worked just fine. Overall, the device was simple to use, and we were able to get crystal clear video (1080p HD image quality) that rivaled other great doorbell cams on the market today.

Customer Service

SkyBell isn’t owned by Amazon (like Ring), and it isn’t owned by Google (like Nest). It’s a small company that’s supposedly committed to customer satisfaction. Well, there’s good news and bad news. The good news is that we didn’t experience any problems with SkyBell customer service. In fact, the reps we talked to were friendly, professional, and helpful. But you should know that it’s a mixed bag from what we hear.

The bad news is that SkyBell has a D- rating from the BBB with several poor reviews.4 In our research, we found the unhappy customers were mostly irritated with tech problems, slow response from the service team, and all-around limited support. These negative reviews are somewhat dated; but, there’s really no excuse for a D- rating, so we have to ding SkyBell some points for this. Hopefully, they’ll clean up their act soon. We’ll keep you posted.

SkyBell Features and Tech

If you’re anything like us, you geek out over slick features and fancy tech. Thankfully, SkyBell didn’t let us down in this department. In fact, the SkyBell HD and SkyBell Trim Plus offer some of the best features we’ve seen — especially compared to similar doorbell cameras in this price range.

Pro Tip: Choose a doorbell camera — or any home security device — that offers plenty of features. It’s better to have additional features that you don’t need than it is to want additional features that you don’t have.

We were really blown away by the SkyBell Connect feature, which allowed us to connect to all sorts of smart home automation platforms. Also, we think the Quiet Mode will be helpful for new parents, or yippy-yappy dog owners! Here are the features we think you’ll like.

High-Quality HD Camera

The 1080p HD video quality is nice, but keep in mind SkyBell also has 5x zoom, color night vision, motion detection, and two-way talk.

Skybell HD Camera View

Skybell HD Camera View

Image Capture

Who’s that suspicious person at your door? Snap a picture, it’ll last longer. We like having this image capture feature, along with video recording, of course.

Activity History

Review your entryway activity right inside of the SkyBell app. We think you’ll find this activity log to be helpful after a long day’s work. After all, life gets busy, and you likely won’t be able to respond to every alert.

Skybell Mobile App Activity History

Skybell Mobile App Activity History

Smartphone Controls

Using the SkyBell app, you can remotely access and control your video doorbell from your smartphone. Get instant notifications, chat with visitors via two-way talk, tell the bad guys to scram, view live-stream footage and recorded video, and more. SkyBell’s smartphone controls are among the best we’ve seen (and we’ve seen a lot).

Skybell Smartphone App Controls

Skybell Smartphone App Controls

Smart Home Integrations

Using SkyBell Connect, you can enjoy smart home automations from Amazon Echo, Nest Home, IFTTT, Honeywell, Kwikset smart locks, and more. Want your lights to come on when someone presses the doorbell? You can set up that automation and others like it.

Weatherproof

Both of SkyBell doorbell cameras are built to last. Although they aren’t the most robust devices we’ve tested, they should work just fine in extreme temperatures, from -40 degrees to 140 degrees Fahrenheit.

Quiet Mode

Don’t wake the baby! We like that SkyBell has a Quiet Mode that allows you to turn off the chime and instead have your entryway activity get sent via notification to your smartphone.

Theft Guarantee

The company claims that if your SkyBell doorbell cam is stolen, they’ll replace it free of charge. There are likely some stipulations here, so be sure you read the fine print.

Skybell Chime (coming soon)

Skybell Chime (coming soon)

Accessories & Add-Ons

SkyBell offers a few add-ons, upgrades, and accessories. But, honestly, we think the limited options leave a lot to be desired. The same goes for their doorbell camera selection — we would like to have more choices. It’s kind of like going to a restaurant and only seeing two chicken dishes on the menu, and nothing else. As they say, variety is the spice of life. That said, SkyBell’s accessories are cheap and easy to choose from.

SkyBell Upgrade Options Overview

Type of DevicePrice
SkyBell HD Wall MountMount$9.95
SkyBell Wedge MountMount$9.95
SkyBell HD Hardware KitHardware$4.95
SkyBell Digital Doorbell AdapterDoor Chime Adapter$12.95

SkyBell History in a Nutshell

While researching SkyBell, we found their BBB profile that says they’ve been in business for 21 years. We thought that was a little fishy, as the SkyBell name only dates back to 2013. So we did some more digging, and we learned that SkyBell used to be called iDoorCam — a somewhat inferior product that was around in the early 2010s.5 At any rate, the folks at SkyBell are located in sunny Irvine, California. And based on our experience, we think you can trust SkyBell and their products.

The Bottom Line & Recommendations

After having tested both SkyBell doorbell cameras, we can say that the company is on to something. First, there are no long-term contracts or monthly subscription fees weighing you down. Just pay for the product, and that’s it! Also, SkyBell offers plenty of smart home integrations, which is always something we like to see. And finally, the features were easy to control within the SkyBell app. With that said, it wasn’t all peachy keen.

We didn’t like the fact that the SkyBell HD and SkyBell Trim Plus both required hardwire installation. We don’t mind rolling up our sleeves, but we like things to be… well… easy. Also, we’d like to see a wider selection of doorbell cameras, and we think SkyBell has room for improvement in the customer service department, too.

So if you want nifty features without spending much, we recommend checking out Ring Doorbell or Nest Hello, two of our favorite video doorbell brands. Or… have a peek at our recently-updated list of the top 10 doorbell video cameras available. It’s nice to know that you have options!

SkyBell FAQs

Is there a contract or subscription fee?

No, SkyBell doesn’t offer professional monitoring, so there are no long-term contracts.

Is it hardwired or wireless?

Both SkyBell doorbell cameras must be hardwired into your existing doorbell wiring.

What is the resolution of SkyBell?

Both options offer 1080p HD video resolution, with night vision, motion detection, and 5x zoom. Not bad.

Does SkyBell have home automation features?

Yes, these doorbell cams integrate with third-party smart home automation platforms like Amazon’s Alexa, Nest, IFTTT, Kwikset, Honeywell, and more.

Is SkyBell expensive?

We think SkyBell is reasonably priced considering the features that it offers.

Citations
SafeHome only uses high-quality sources to support the facts within our articles. Read our editorial guidelines to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. Hu, W. & Haag, M. (2019, December 3). 90,000 Packages Disappear Daily in N.Y.C. Is Help on the Way? New York Times.
    https://www.nytimes.com/2019/12/02/nyregion/online-shopping-package-theft.html

  2. KTNV Channel 13 Las Vegas. (2017, June 12). Man watches as thieves steal high-tech video doorbell.
    https://www.youtube.com/watch?v=b_BaQjt4DjM

  3. SkyBell Technologies. (2020). Installation and Setup.
    https://skybelltechnologies.zendesk.com/hc/en-us/sections/115000727763-Installation-and-Setup

  4. SkyBell: Better Business Bureau® Profile. (2020, May 11). BBB.
    https://www.bbb.org/us/ca/irvine/profile/wholesale-electronic-supplies/skybell-1126-100121312

  5. Business Wire. (2013, August 14). iDoorCam: New WiFi-Enabled Doorbell Allows Consumers to Easily Monitor and Stay Connected to Their Front Doors at Any Time, From Anywhere.
    https://www.businesswire.com/news/home/20130814005412/en/iDoorCam-%E2%80%93-New-WiFi-Enabled-Doorbell-Consumers-Easily

Reviewed By
Travis Goodreau
Safety and Security Advisor
Travis is a retired Burglary Detective, having tallied 5,000+ burglary and theft cases throughout his career. He also served as an Arson Investigator, where he cracked the case of a serial arsonist, and made the arrest and prosecuted the would-be bomber of ABC-7 Studio in LA. We couldn’t be happier to have him as a Safety and Security Advisor. Learn more about Travis here
Written By
Andrew Garcia
Lead Security Editor
As Lead Security Editor, Andrew strategically guides SafeHome and the resources we publish. He holds a BA in business, and has 10+ years of experience in content development. Today, Andrew edits and publishes articles, guides, and other resources to meet our rigorous standards. Learn more about Andrew here