Protection 1 has an excellent reputation in the home security market, with a 97 percent customer satisfaction score and an A+ Better Business Bureau rating. This full-service security company is the merger of ADT and Protection 1, which is why you see ADT’s hardware powering all of the plans available through this provider.
The plans offered by Protection 1 are best suited for homeowners, as the equipment is typically installed by a professional and you have 24/7 monitoring. While they do have both hardwired and wireless hardware available, renters may find that this system is too much for their needs.
The extensive configurations can be expanded for security and home automation requirements. Everyone you talk to is highly knowledgeable about home security matters, whether you’re discussing an issue with your hardware or you’re responding to an employee contacting you about a detected alarm.
They focus on making the complete experience, from usage to support, as seamless and high-quality as possible. Protection 1 plans have a 3-year contract associated with them, so you’ll want to make sure that this is the right home security provider for the long-haul. If you happen to move during this contract period, you do have an option to move your service with you.
Geo-Services is one of the most interesting features of the Protection 1 home security packages that include home automation. Your system tracks the location of your smartphone and adjusts devices based on this information. For example, if you’re at work, then the thermostat gets turned down, the lights turn off, and the system gets armed. It’s a seamless and intuitive system that is user-friendly.
Configure the alert types that get forwarded to your phone or warrant a response from the monitoring service.
Pet-Friendly Motion Sensors
Skip the false alarms caused by pets. If your beloved companion is under 40 lbs, you won’t have to worry about it.
You don’t need a landline with this home security system. Everything uses wireless technology to communicate with the central hub, so you’re covered.
Another great home security feature that you don’t typically see is the built-in severe weather warnings. If the system receives a notification of severe weather from the National Weather Service, it notifies you so you can prepare.
All of the Protection 1 packages have professional monitoring so you can have peace of mind, even when you’re away from the house or asleep. They will notify the appropriate emergency agency if a problem happens or your alarm goes off.
Full Remote Control
Don’t worry about whether you turned off the lights or armed the security system. You can double check on that with the help of the Protection 1 app.
Another feature that you don’t typically see from a home security company is the medical alert functionality. The medical alert device offers a convenient way to quickly get assistance from Protection 1’s professional monitoring team. They can help get medical staff to your home as quickly as possible in the event of an emergency.
A three-year contract term may be longer than you intend on staying at your current home. You can get a credit of $150 towards activating a security system at that property alongside a residential monitoring contract.
A DIY installation option is available, but the sheer amount of equipment options available can make it overwhelming to navigate. The professional installation option is performed by experienced technicians who have gone through a lot of training and even background checks before they get cleared to put in security systems.
The devices themselves are easy to use with the high tech central control panel or the mobile and web app that lets you check-in on the system remotely. If you have any problems, you get a lot of help from the available customer service channels.
The customer service is exemplary, with highly trained professionals who thoroughly understand the products and services offered at Protection 1. These specialists assist you in finding the answers to your problems via live chat and phone, as well as an extensive resource section with guides and video walkthroughs. Protection 1 particularly stands out due to a lack of automated telephone systems. When you call in, you’re talking to an actual person quickly.
Protection 1 offers several home security and automation plans with a 36-month contract and included equipment. The installation fee for these plans is $99, and you may have additional fees associated with a cellular backup option. You also have the opportunity to switch an existing security system over to Protection 1.
This basic home security plan is an excellent value if you want a solid starter plan that covers most bases. You get 24/7 monitoring of fire and carbon monoxide, intrusions, flooding, leaks, medical alerts, and extreme temperatures. This plan includes all of the equipment you need to cover these features, and you have the option to add more on for a custom plan.
This plan offers an upgrade to Secure. It adds on 2-way voice functionality so you can talk to people over your home security hardware, as well as cellular backup if your network goes down.
The Smart Control plan is the first tier to add home automation features into the mix. You gain the ability to control the devices in the system with your smartphone or computer, have a camera integrated motion detector so you receive photo texts whenever it gets set off, and the plan includes all the features of the Secure+ option.
The image motion sensor is the only new piece of hardware included by default, but you can add a wide range of smart home devices to your plan.
This top-tier plan offers a comprehensive home security and home automation system. It includes everything from the previous packages and adds in video surveillance. You also get an indoor night vision camera added to the equipment load out.
You can save money by choosing to do a self-installation option, which is primarily focused on the renter market. This plan eliminates the $99 base installation fee, although Protection 1 may request a longer contract term.
If you choose to cancel your service before your contract term is up, you get charged for the remainder of your contract.
The home security and home automation plans include a limited warranty for the included equipment. During the first three months, Protection 1 will repair or replace nonfunctional equipment for free. Costs may apply if you need equipment repair or replacement after this period.
You also have an extended service plan available. This plan covers your equipment while you’re actively subscribed to this package. It renews every month, and you have the option of opting into this plan after you sign up.
Safety Net Warranty
This warranty covers your losses in the event of a burglary up to $1,000. You receive reimbursement for the payment of your homeowner’s insurance deductible. This coverage also extends to a loss caused by fire, if you have smoke or heat sensors installed in your home.
The base equipment package is the same across all of the plan tiers.
The Smart Control and Video plans include an Image Motion Sensor, which takes pictures whenever the sensor is triggered. The Video plan includes an indoor night vision camera that shows you exactly what’s going on in your home 24/7.
Protection 1 has more than enough equipment to help you customize your home security system for your specific needs. Their smart home product range is also extensive. Protection 1 will give you a custom quote for your plan based on the hardware you decide on, and you can choose to add more equipment during your contract.
Protection 1 has decades of expertise in the home security industry, and it shows. When they joined forces with ADT, they put themselves in a position where they could offer a top-quality home security and home automation package. You have a wide range of hardware to choose from, and the three-year contracts are balanced out by not having to pay for the equipment upfront.