IdentityForce Reviews

A family-owned company delivering A+ identity protection and fraud monitoring

SecureScore™: 9.0 /10
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Travis Goodreau https://www.safehome.org/security-advisors/travis-goodreau/
9.0 SecureScore™
How We Review
How We Review
Customer Service
8.7
Value
8.7
Features & Services
9.4
Ease Of Use
9.2
SecureScore™
9.0

We’ve got lots of experience using identity monitoring services, and we think that IdentityForce is one of the best options out there. With IdentityForce, we had access to just about every monitoring feature we could ask for, plus some nice perks like a junk mail “opt-out.” As always, though, we found some things we didn’t like. For instance, IdentityForce’s support team isn’t available on major holidays (luckily, their recovery team is). And they tend to be a little pricey. But we think you might find IdentityForce to be a safe bet for secure identity monitoring and identity theft recovery. Before you make a decision, either way, we’re going to share our full experience with IdentityForce with you. So, let’s jump in!

PROS
  • Advanced Detection Technology
  • 24-7 Customer Support
  • Million Dollar Insurance Policy
  • A+ Better Business Bureau Rating
  • Real-Time Alerts (Bank, Credit Card Activity, and More)
  • 24-7 Monitoring (Credit Reports, Court Records, and More)
  • Advanced Fraud Monitoring (Dark Web, Banks, Mortgages, Government Agencies, and More)
  • Fully Managed Restoration with 100% Identity Recovery Guarantee

CONS
  • Base Plan Excludes Credit Monitoring
  • Manual Cancellation Required After Trial Period
  • Expensive Compared to Other Providers
  • Support Staff Unavailable on Major Holidays

What Is IdentityForce?

It’s no secret that identity theft is on the rise, so we recommend that you have identity monitoring and identity theft protection in place. When we’re as connected as we are today, things become way too easy for identity thieves. Thankfully, services like IdentityForce keep an eye on our private information, such as our credit scores and social security numbers, and notify us right away if anything looks suspicious. The sooner we find out that we’ve fallen victim to a fraudster’s scheme, the faster we can act to limit the damage. And services like IdentityForce can also help to recover our identities if they’re stolen.

FYI: Identity monitoring services don’t prevent identity theft. But they can alert you to fraud right away, and they act as an important safety net if (or when!) you fall victim to an ID theft crime.


During our testing, we found that IdentityForce had the same goals that we’re used to seeing from similar services. They were there to monitor our information, alert us to suspicious activity, help us recover from identity theft, and provide insurance coverage to bail us out for losses and expenses related to identity crimes. So, let’s dig into how IdentityForce performed in these areas.

Services and Features

We were pretty impressed with IdentityForce’s features. We felt plenty secure with their monitoring and alerts, and our research found the service’s recovery and insurance offerings to be pretty strong, too. While IdentityForce is not perfect by any means, we think you’ll like the features in each category. Let’s have a look.

Monitoring

In our experience, there’s not much of a point in signing up with identity theft protection unless the monitoring services are solid. We were happy to find IdentityForce delivered that type of robust monitoring.

Around the clock coverage? We wouldn’t have it any other way. IdentityForce monitored our information 24-7, always on the lookout for criminal activity. And we liked the scope of monitoring features they offered us. We had our credit monitored, as expected, and IdentityForce monitored our identity for fraud and payday loans taken out in our name. It even checked the sex offender registry for us, too.

Did You Know: It’s not uncommon for sex offenders to steal the identities of others and use their name when apprehended by the law. That’s why sex offender registry monitoring is so important.

Their service also monitored court records for anyone using our identity. We found that the court records monitoring was pretty much the same service that other brands call “crimes committed in your name.” Since arrest records aren’t public records in most states, we weren’t going to find out about any “crimes committed in our name” until the cases reached court, anyhow. So, the only difference is that IdentityForce is more honest in their advertising than some of the competition. That’s something to keep in mind.

We were able to add financial accounts for monitoring, as well, which we thought was a useful addition. We could set up bank accounts, investment accounts, and credit card accounts to trigger alerts if any significant transactions occurred across our accounts. We think you’ll like this extra layer of security, even if your banks and credit card companies already offer some kind of alerts.

IdentityForce also monitored the Dark Web for our information, as crooks use the Dark Web to buy and sell sensitive information like SSN’s, credit card numbers, you name it.1 Of course, we can’t know everything about the Dark Web, because search engines don’t index it (you actually need a special browser just to access it!). We can only compare what IdentityForce found on the Dark Web to what its competitors dredged up when we tested their services. In our opinion, IdentityForce gets the job done in this category, even when measured against the other guys.

We did notice, though, that monitoring coverage can change a lot from one IdentityForce plan to another. For instance, the entry-level plan lacks credit monitoring. And that’s a big deal. So, just be on the lookout for which features each plan includes.

FYI: By law, you can get your credit report from each of the three major credit reporting bureaus (Equifax, Experian, and TransUnion) once per year.


Not many people know about that little golden nugget above. And if you really wanted to, you could spread out your requests and check your credit on your own once every three months for free.2 But we think it’s much wiser to outsource the work and get more vigilant credit monitoring in your corner. Hence services like IdentityForce and others! With this tidbit in mind, we strongly recommend that you focus on plans that include credit monitoring.

Alerts

IdentityForce sent us an instant alert whenever they found something unusual while monitoring our information. These notifications are pretty important, as you can’t react to a crime unless you know about it. We did receive a lot of alerts from IdentityForce (sometimes more than we wanted). That said, we think receiving more alerts is always better than receiving too few alerts.

At any rate, IdentityForce allowed us to customize our settings to receive only the alerts we truly desired. For example, we got a lot of sex offender alerts. But we did a lot of our testing in New York City, where having a sex offender living a mile away feels a whole lot different than it would in a rural area. Tweaking our settings gave us a little more peace of mind here. We’re happy to report that IdentityForce did an excellent job with its alerts.

IdentityForce Email

IdentityForce Sex Offender Monitoring Email

IdentityForce was able to alert us a few different ways, including emails and phone calls. We also liked that we could customize our monitoring and alerts for our financial accounts. We think you’ll appreciate this, too. We’ve found that some services are more rigid in their alert options, and some don’t offer financial account monitoring at all.

IdentityForce - Monitor Accounts Section

IdentityForce Monitored Accounts Section

Recovery and Insurance

With all of the monitoring, we felt fairly secure knowing that we’d find out fast if anything shady happened in our good name. But remember, we recommend signing up for a service like this so that you can detect identity theft early in the process, not so that you can prevent it. It just doesn’t work that way.

Since we can’t always avoid identity theft, we should make sure we have protection from the mayhem it causes. IdentityForce will walk you through the identity recovery process and provide insurance coverage to help get you back on track. You simply can’t control things like major bank and government security breaches, so we think that having coverage is just common sense.

Pro Tip: While you can’t stop a crime from happening, identity monitoring can help you detect it and recover from it. That said, you can prevent some crimes. Learn how to spot certain phishing and other cybercrimes and do your best to secure your identity by limiting what you keep in your wallet, avoiding sketchy websites, and shredding personal documents.3


Overall, we were pleased with IdentityForce in the recovery and insurance departments. We had “fully managed recovery services” waiting for us if we ever needed them. Our account also gave us $1 million in insurance coverage, which our research has shown is the industry standard. But note, the coverage amount varies a bit between the subscription levels (we’ll talk more about that in our pricing section below). We think you’re going to want a policy that offers the full $1 million in coverage. You may not need it, but it’s the industry standard for a reason.

Other Features and Services

We recommend that you look for monitoring and recovery services first when comparing options and services. But there are other features to consider. We found that our IdentityForce subscription included some nice perks. So, let’s check them out.

Our favorite extra IdentityForce feature was the junk mail opt-out, which is exactly what it sounds like. Junk mail isn’t necessarily an identity theft concern, but we think you’ll find this feature useful. IdentityForce also gave us some security tools for our computer. Our “Online Protection Suite” included anti-phishing and anti-keylogging software. According to IdentityForce, these programs should work just fine alongside whatever antivirus and firewall programs you may have already.4

We really liked the fact that IdentityForce included these active security measures instead of just sticking to passive monitoring. In our experience, this is pretty exceptional stuff. We have seen some competitors with web security features (we think LifeLock is the most impressive in this particular category since it includes Norton 360). Still, it’s definitely not common, and we think you’ll like the extra security it provides.

The Value We See in IdentityForce

Sure, IdentityForce brings a lot to the table. But your ultimate decision should be based on more than just features. You’re going to want to consider pricing and value, too. Let’s take a look at the plans to see if IdentityForce might work for you.

IdentityForce has a simple pricing scheme, which we were happy to see. We only had to consider two main plans: “UltraSecure” and “UltraSecure + Credit.” As you can probably tell, credit monitoring is the main difference between these two options. IdentityForce also offers an add-on service called “Childwatch,” which basically just upgrades you to a family plan.

IdentityForce Plans

PlanUltraSecureUltraSecure + Credit
Advanced fraud monitoring
Change of address monitoring
Court records monitoring
Dark Web monitoring
Payday loan monitoring
Sex offender monitoring
Social media identity monitoring
Smart SSN tracker
Alerts for bank, credit card, and investment account transactions
Junk mail opt-out
Medical ID fraud protection
Lost wallet assistance
Identity theft insurance coverage of $1 million
Identity theft restoration
Customer service support
3-bureau credit monitoringx
3-bureau credit reportsx
3-bureau credit scoresx
Credit score trackerx
Credit score simulatorx
Price For Plan$8.99 per month
or
$89.90 per year
$19.99 per month
or
$199.90 per year

We were pleased with the features in these plans, but we do have one big issue with the UltraSecure plan: there’s no credit monitoring. Credit monitoring is a very important part of identity monitoring, so we recommend focusing on the UltraSecure + Credit option.

We’ve tested enough of these services to know that these are pretty standard prices. In our view, the UltraSecure + Credit bundle offers the most value. We think that the base bundle is a little pricey for something that doesn’t include credit monitoring, but in our opinion, the premium option is reasonably priced.

If you like the service and choose to go with the annual option, we suggest starting with their free trial to make sure it’s a good fit. While the annual plan will save you some money, IdentityForce does not grant a partial refund if you cancel midway through the year. So, this drawback is something to keep in mind.

Pro Tip: Some identity products are available on the cheap, but you’ll get more bang for your buck out of a service that includes credit monitoring and broad insurance coverage.


All in all, we liked the value we found in IdentityForce. We could knock the company for not offering a cheap option in the $10-per-month range, but we don’t usually recommend those discount options, anyway. We think you’re best off paying for comprehensive monitoring and recovery protection.

User Experience

We spent a lot of time using IdentityForce’s apps and interfaces while testing the service. Also, the sign-up process was quick and easy (as it should be). We appreciated that IdentityForce didn’t ask for our social security number or other private information until after we signed up. We’ve found that some companies want key details during the checkout process, and this sensitive information can stay in an abandoned online shopping cart for others to capture.

We also liked that IdentityForce took us right to a simple setup page after we signed up. It was effortless to set up the monitoring, and IdentityForce’s approach made sure that we saw extra options like driver’s license monitoring and passport monitoring. We’ve found that some companies stash these features somewhere deeper in their apps, but with IdentityForce, you definitely can’t miss them. We recommend that you go through the whole setup process in one sitting. It only took us a few minutes to get everything monitored.

IdentityForce Signup Screen

IdentityForce Signup Screen

IdentityForce also used two-factor authentication to secure our account. We know that you may find this extra step to be a hassle, but we think it’s well worth the extra security. After all, it would be ironic if our identity monitoring service was the reason why our identity was stolen (ahem, LifeLock take note!), so we were really happy to see how seriously IdentityForce took our security.5 We think you’ll find two-factor authentication to be reassuring, even if it is a little annoying.

We found that accessing our IdentityForce account with the web app was simple, as was setting up our financial accounts for monitoring. The setup process didn’t cover this type of monitoring, but it was easy for us to set it up at a later time. If you sign up for IdentityForce, you can find the financial account monitoring options under the “Transaction History” tab of the app. We think you’ll find this task to be another fast and simple process. It’s not perfectly seamless, but the overall experience was smooth sailing.

We really liked the IdentityForce app’s “Resources” tab, which was full of useful tools. We’ve seen some competitors offer identity security tips and other basic information as resources, but we felt that the offerings here took things to the next level by focusing on personal finance needs. The Resources tab gave us access to useful things like loan calculators and credit card comparison tools. We think you’ll find that this inclusion adds some extra value to an IdentityForce subscription.

IdentityForce Tools and Resources

IdentityForce Tools and Resources

We found the mobile version of IdentityForce to be pretty sleek and functional.6 We could use it for almost everything the web app was good for, but we did notice that we could only add financial accounts through the web version of the app. We don’t think this will bother you, though, as you’ll likely be doing your setup in the web app after you sign up. The mobile app is for quick access to check on your account.

Did You Know: Think you can fool facial recognition with a photograph? Think again. Systems like Apple’s Face ID are actually very complex and extremely difficult to hack.7


The IdentityForce mobile app includes some nifty bonus features, too. We were impressed by Mobile Attack Control™, which keeps an eye out for mobile threats like rogue apps, spyware, unsecured Wi-Fi connections, and “spoof” (fake) networks. It even sends alerts if it spots anything. We also think that you’ll like the secure login options, which use facial recognition and Touch ID sign-in as a quick and secure way to make sure you are who you say you are.

IdentityForce Mobile App Account Overview

IdentityForce Mobile App Account Overview

We did have one complaint about the support lines: they’re not available on some holidays. But IdentityForce’s managed recovery seems to be available around the clock, and we think that’s the more important thing. Overall, we think you’re looking at a great user experience with this provider.

Our Verdict

We think that IdentityForce is one of the best identity theft protection services we’ve tested (and we’ve tested a lot!). We were impressed by its extensive monitoring services, easily customizable alerts, and first-class emphasis on user experience.

The price isn’t quite a steal, but we think IdentityForce offers excellent value for your money. Since we always recommend credit monitoring, we suggest looking at the UltraSecure + Credit option. This premium subscription is the one we’re referring to when we praise IdentityForce’s monitoring features.

If you’re looking for an identity monitoring service, you might want to consider IdentityForce and the UltraSecure + Credit plan in particular. We think it’s one of the best options on the market, and we recommend giving it a shot if you’re on the fence.

Citations
SafeHome only uses high-quality sources to support the facts within our articles. Read our editorial guidelines to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. Bloomenthal, A. (2020, April 3). Dark Web Definition. Investopedia.
    https://www.investopedia.com/terms/d/dark-web.asp

  2. Federal Trade Commission (FTC). (2018, September). Identity Theft Protection Services.
    https://www.consumer.ftc.gov/articles/0235-identity-theft-protection-services

  3. O’Shea, B. (2020, May 27). How to Prevent Identity Theft. NerdWallet.
    https://www.nerdwallet.com/blog/finance/how-to-prevent-identity-theft/

  4. IdentityForce. (2020). IdentityForce Online Protection Suite FAQ.
    https://secure.identityforce.com/idprotectionfaq

  5. Zetter, K. (2015, July 21). Lifelock Once Again Failed at Its One Job: Protecting Data. Wired.
    https://www.wired.com/2015/07/lifelock-failed-one-job-protecting-data/

  6. IdentityForce, Inc. (2020, June 15). IdentityForce. Google.
    https://play.google.com/store/apps/details?id=com.identityforce&hl=en_US

  7. Matteson, S. (2017, November 15). iPhone's Face ID can be hacked, but here's why nobody needs to panic. TechRepublic.
    https://www.techrepublic.com/article/iphones-face-id-can-be-hacked-but-heres-why-nobody-needs-to-panic/

Reviewed By
Travis Goodreau
Safety and Security Advisor
Travis is a retired Burglary Detective, having tallied 5,000+ burglary and theft cases throughout his career. He also served as an Arson Investigator, where he cracked the case of a serial arsonist, and made the arrest and prosecuted the would-be bomber of ABC-7 Studio in LA. We couldn’t be happier to have him as a Safety and Security Advisor. Learn more about Travis here
Written By
Stephen Lovely
Cyber Security Expert
Stephen is SafeHome’s trusted voice on all things Identity Theft Protection. As a specialist on the topic, he researches and writes content that keeps our readers safe. Stephen holds a B.A. in English and Political Science from Boston College. In the past, he worked as a Newswire Writer and Senior Editor at a Literary Magazine. Learn more about Stephen here

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