Link Interactive is the wireless branch of a 60-year-old home security company. Customers pay for Link Interactive equipment up-front, and you can use Link alarm systems with or without emergency monitoring contracts. Monitoring starts at $30.99/month. A Link Interactive contract is for one, two or three years of service.
The best features of this system
|Link Interactive Equipment||Equipment Type||Cost|
|Qolsys IQ Panel 2||Control||$450|
|Extended Door/Window Sensor||Sensor||$33|
|Recessed Door Sensor||Sensor||$34|
|Plunger Door Sensor||Sensor||$37|
|Smart Motion Sensor||Sensor||$122|
|Glass Break Detector||Sensor||$69|
|Smoke Heat Detector||Sensor||$66|
|Carbon Monoxide Detector||Sensor||$80|
|Skybell Doorbell Camera||Doorbell Camera||$175|
|Interior Pan/Tilt Camera||Camera||$278|
Link Interactive offers 3 monthly monitoring plans; the Standard plan, Gold plan and Elite plan.
|Link Interactive Plan||Monthly Price|
Link Interactive’s Standard Plan provides professional monitoring for home security systems and life safety equipment. Monitoring is 100% cellular and uses 2-way voice capabilities to connect you directly with a professional at the monitoring station. With the Standard Plan, Link Interactive monitors for intruders, fire, smoke, flood, and carbon monoxide all with a crash-and-smash alarm that will keep you protected even if an intruder destroys your alarm.
The Standard Plan costs $30.99 per month for monitoring. Link Interactive can monitor many competitors’ systems, or you can purchase new home security equipment from them. Link Interactive offers some much-needed flexibility because you can self-monitor your security system or pay the monthly fee to have the professionals at Link Interactive monitor it for you. The basic control panel comes standard with all three plans, and then you can customize your system by purchasing individual security products to connect, such as sensors and alarms. Sensors range in price from $22 for a door/window sensor to $112 for a smart motion sensor. You can choose to connect life safety equipment that can detect smoke, carbon monoxide, flood, and temperature. Link Interactive actively monitors these life safety devices even when your system is disarmed. Life safety products range in price from $37 for a smoke alarm to $80 for a carbon monoxide detector.
You can’t have a security system without a control panel. The control panel is the central location where you manage and program your system and all of the connected equipment. The control panel that comes free when you purchase a system is Link Interactive’s 2Gig Go!Control. It has a built-in touch screen, two built-in radios, and is easy to upgrade. This standard control panel also allows you to connect up to 60 security sensors, 3 image sensor supports, and 232 Z-Wave devices. The 2Gig Go!Control also gives you 8 hours of battery backup in case of a power outage. Link Interactive gives you the option to upgrade your control panel to their IQ Panel 2 for $200. This control panel comes with 3 door or window sensors and a motion detector, which have a value of $125, so the control panel almost immediately pays for itself. This upgraded panel allows you to disarm your security system with their Bluetooth, touch-free system. It has sensor encryption and a panel camera, and it takes a picture when your system is disarmed. This control panel offers fewer user codes than the basic panel (31 versus 242) and connects to fewer Z-Wave devices (128 instead of 232), but it will connect to 128 security sensors (as compared to 60 with the basic) and 5 image sensor support (as compared to 3). The IQ Panel 2 includes a 24-hour battery backup, help videos, an SD slot, a photo-frame mode, and 5 built-in radios.
The Gold Plan from Link Interactive gives you everything in the Standard Plan plus home automation options and the ability to control your system remotely. This plan costs $39.99 per month, which is only $5 more a month than the Standard Plan. You get complete control of your system from their mobile app, which can provide peace of mind while you are away from home.
Like the Standard Plan, Link Interactive’s Gold Plan allows you to choose between the control panel, 2Gig Go!Control, that comes free with a monitoring contract or the upgraded panel, IQ Panel 2, for an extra $200. You can control either panel from the Link Interactive mobile app. For your basic security system, you have the same equipment options as the Standard Plan, and all equipment from Link Interactive has a 3-year warranty. The difference with this plan really comes down to the home automation products. For automated lighting, you can purchase a light bulb that uses Z-Wave technology for $18. To control your front door wirelessly, you can opt for the SmartCode Lever from Kwikset for $215. Link Interactive also offers smart thermostats from Alarm.com ($108) and Z-Wave ($85), a remote temperature sensor ($23), a touchscreen deadbolt from Yale ($204), smart door sensors ($40), a lamp module that allows you to automate regular lighting ($25), and an IQ doorbell that can trigger your porch light to come on or your camera to begin recording ($32).
Link Interactive’s Elite Plan gives you the same great professional security monitoring and life safety monitoring as the other two plans, and you have the home automation features and remote access that also come with the Gold Plan. The Elite Plan adds HD video monitoring with on-demand, scheduled, and motion-activated video recording, all for $44.99 per month.
With the Elite Plan, you can connect indoor and outdoor cameras for added protection. The V522IR Interior Camera has infrared night vision and full 1080p HD video recording. This small camera can be mounted on the wall or placed on a shelf. It uploads videos to the cloud and integrates into your home security system for seamless automation. This camera works with the Link Interactive mobile app to allow you to see, hear, and speak to the person in front of the camera. This interior camera costs $129, while their V620PT Interior Pan/Tilt Camera costs $278. The pan-and-tilt camera offers a panning range of 350-degree for full-room visibility. The field of view is 77 degrees horizontal and 54 degrees vertical. The camera can tilt 125 degrees and offers 720p HD resolution.
Link Interactive offers one exterior camera, the V722W Exterior Camera, for $199. This outdoor camera gives you options when it comes to video resolution. You can choose from 1280×800, 600×400, or 300×200, and you can choose a resolution of 176×144 for your live video stream (but not with the recorded video). The infrared night vision can see up to 40 feet away in the dark. Nighttime recording can catch colors and details that make it comparable to the daytime recording. The field of view is 62 degrees horizontal and 38 degrees vertical. This outdoor camera has built-in UV protection and can operate in temperatures between -4 degrees to 122 degrees Fahrenheit and in the humidity of 20% to 100%. It also allows up to 10 viewers to watch the video feed simultaneously.
Link Interactive’s last camera offering is the SkyBell Doorbell Camera that they sell for $175. This doorbell camera requires a strong Wi-Fi signal. They suggest that you place your Wi-Fi router right inside your door to improve signal or that you use a Wi-Fi extender. The SkyBell fully integrates into an automated home system. Not only can you see, hear, and speak to anyone on your doorstep, but you can also remotely unlock a connected Z-Wave door lock. The doorbell camera includes a built-in motion detector, and movement will trigger the camera to record video clips.
Each new Link Interactive customer gets a free touchscreen control panel, a yard sign and window decals.
|+ $180 Upfront Costs*||+ $315 Upfront Costs*||+ $588 Upfront Costs*|
|View Packages||View Packages||View Packages|
|24/7 Professional Monitoring||24/7 Professional Monitoring||24/7 Professional Monitoring|
|Life Safety||Life Safety||Life Safety|
|100% Cellular||100% Cellular||100% Cellular|
|Central Station Monitoring||Central Station Monitoring||Central Station Monitoring|
|Intrusion Alarm||Intrusion Alarm||Intrusion Alarm|
|Fire Alarm||Fire Alarm||Fire Alarm|
|Crash and Smash||Crash and Smash||Crash and Smash|
|2-Way Voice||2-Way Voice|
|Email & text alerts||Video Monitoring & Streaming|
|Up to 43 Sensors||Up to 43 Sensors||Up to 43 Sensors|
|Remote Access and Control||Remote access and control|
|Control Lights||Control Lights|
|Control Locks||Control Locks|
|Thermostat Control||Thermostat Control|
|Geo Services||Geo Services|
|HD & Night Vision Capabilities|
|Scheduled Video Footage|
Link Interactive is the modern incarnation of Mountain Alarm founded in 1952. It’s based in Utah and now partners with Alarm.com to provide security and smart home solutions. The Link Interactive BBB (Better Business Bureau) rating is A+. Customer complaints about Link Interactive through the BBB are extremely rare. Some of their competitors, meanwhile, field hundreds of customer complaints per year.
Link Interactive is a family-owned and -operated business that offers high-quality, customizable home security systems. The company values their customers and employees, and they strive to provide the absolute best safety and security for anyone who chooses to use Link Interactive in their home. The company and the home security systems they sell earn exceptionally high customer reviews. Their customer service goes above and beyond to help each customer get the most out of their Link Interactive system. See our full review of Link Interactive here.
Link customers get the benefits of do-it-yourself security. There’s no need for a technician to visit, there are no installation fees, and alarm owners have more control over setup. Changes can be made anytime without waiting around for assistance.
Benefits of wireless security equipment are drill-free installation, flexibility and portability. Owners can easily expand upon their alarm systems and move them to new properties at no charge.
Link alarm systems can be used without professional monitoring, but monitored homes are of course more secure. Link’s emergency operators are well-trained and their monitoring centers have backup for call overflow.
Link Interactive security systems work with a free mobile app from Alarm.com. The app sends text alerts when sensors are triggered, plus the owner can login anytime to monitor or adjust the equipment settings.
Standard and advanced alarm systems from Link include sensors for carbon monoxide, water leaks, smoke and fire.
Indoor and outdoor video surveillance is an option with Link Interactive’s top monitoring plan. Their high-resolution cameras have adjustable motion detectors, which are pet-friendly, and can be programmed to record at specific times.
The top two security plans from Link Interactive are enhanced with home automation. Link’s control panels are compatible with Z-Wave devices such as programmable thermostats, lights and door locks to enhance home security and convenience.
For extra convenience each Link alarm system works with key fobs. Dozens of remote controls are compatible with each system. Some are designed only to arm/disarm an alarm system. Others have panic buttons and programmable features such as home lighting control.
Wireless and waterproof, Link Interactive panic buttons can be installed in the home or worn on the body. Panic buttons instantly alert emergency operators and can be used for health and security emergencies.
As Managing Editor for SafeHome.org, Rob Gabriele has written and edited over 1,000 articles in home security. His expertise is in smart home automation and home protection with thousands of hours of testing and research under his belt. Formerly a reporter and producer for the USAToday network, Rob has been a writer and editor for over 10 years. He holds a Master’s of Science with an emphasis on writing from the University of Montana, and he currently lives in the Reno/Tahoe area of Nevada.