Jitterbug Phone

"The most well known and popular senior cell phone is the Jitterbug. Read our Jitterbug review to see if this phone is right for you or your loved one."

Jitterbug Phone
Overall Score: 8.0/10
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8.0 Overall Score
Customer Service
7.4
Value
8.0
Equipment
8.4
Features & Technology
8.0
Ease Of Use
8.3

Jitterbug Phone Ratings

Jitterbug offers two specific types of phones designed to be easy to use and ideally suited for individuals who want a phone that’s easy to see, navigate, and manage. The Jitterbug Flip and Jitterbug Smart2 provide opportunities for those looking for a quality product at an affordable price. For those seeking a true smartphone, the Jitterbug Smart2 is the route to go. For those who simply want enhanced communication and a simple layout, the Flip is an excellent option.

PROS
  • Both phones are designed to be easy to use, ideal for seniors
  • Larger buttons, screen images make it easy to see
  • Simple menu features to make navigation easier
  • Voice typing is available
  • Long lasting batteries
  • Smart2 features health and safety services

CONS
  • Though the Smart2 features a solid camera, the Flip’s camera is a 2.0 megapixel
  • Smart2 offers internet connectivity, but a slower connection

Overview

The Jitterbug Smart2 is an upgraded version with better navigation and easy-to-use design, ideal for seniors or those who need larger numbers and a brighter screen. It comes packed with many of the features the best smartphones offer but makes the use of the phone easier to manage than other versions. The Jitterbug Flip is designed to be even simpler with a flip-style design, big numbers, and a bright screen. It is not a smartphone, which is one of the reasons so many people seek out this particular version. Both phones can be a good investment. The Jitterbug Flip is priced at $99.99 at regular price plus a monthly price. The Jitterbug Smart2 is priced at $149 at full price with a monthly subscription necessary.

Features and Technology

Both phones offer a number of features to help users to remain connected 24/7. The biggest difference in the phones is their internet connectivity. Both also offer features to enhance their use and keep users safe. Take a closer look at the main features and technology updates.

5Star Urgent Response

Both phones feature 5Star Urgent Response. This is a simple button that can be pressed when there is a safety or health risk. It allows for immediate connection to emergency assistance and provides 24/7 protection for seniors. It connects users to a highly-trained professional to evaluate the situation and send the proper help immediately.

Voice Typing

The Jitterbug Smart2 features voice typing, which allows for users to text with ease. This is an easy way to manage communication without having to use an onboard screen.

Sound Quality

Both phones feature good audio sound. The Flip specifically offers stronger speakers which allow for clear, loud conversations over the phone. There’s no need to yell when making a call. It also offers a speakerphone that is just as powerful to create hands-free conversations.

Navigation

The Smart2 was recently upgraded to include a simple menu and navigation system. This allows phone users to easily move the tools to find the information they need. The Flip offers simple yes/no buttons to make navigating very easy. It also features a built-in flashlight and magnifier.

Cameras

Both phones feature a camera, with the Jitterbug Flip offering a 2.0 megapixel camera. However, the Smart2 offers a 13-megapixel camera with incredible quality. It features an LED flash to make picture-taking easy and direct.

Ease of Use

Though the Jitterbug Smart2 is a bit slower in terms of internet connectivity compared to other smartphones, it is very reliable and easy to use. Both phones feature large buttons, bright screens, and loudspeakers to make them easy to use. For the senior who needs a smartphone but wants simplistic design, the Smart2 works very well.

Customer Service

Customer service from Jitterbug tends to be good or better. Consumers report they’ve received fast response time. And, customer service is fully US-based, making communication easy. Some users report having difficulty with customer service when needing repairs or replacement phones. The company behind the phone, GreatCall, has an A+ rating with the Better Business Bureau.

Value

Both phones are affordable. Monthly fees for access also apply. Individuals can choose a package fitting to their needs with monthly minutes and text options or plans just for talking and texting. There are no annual contracts and no cancelation fees. The Jitterbug Smart2 is regularly priced at $149.99 while the Jitterbug Flip is regularly priced at $99.99. (Special pricing may be available.) Consumers then need to purchase the GreatCall plan. Just like any type of cell phone service, there is an equipment and monthly service fee. However, the GreatCall plan is very affordable with Talk and Text rate plans costing as little as $14.99 per month for 200 minutes or as much as $49.99 per month for unlimited talk and text. The Health & Safety Packages are available for as low as $19.99 a month.

Equipment

Here’s a closer look at the equipment provided with your purchase.

Jitterbug Flip

The Jitterbug Flip is about palm size. It features 1,780 mAh battery capacity using lithium-ion. Additionally, it comes with one gigabit of memory built into it with a storage capacity of 1,000 or more photos, 50 texts, and 200 contacts. The internal display is 3.2 inches while the external display is 1.44 inches. Its camera is a 2.0 MP with flash. The phone offers GPS and Bluetooth connectivity. It has a hearing aid compatibility rating of M4/T4. It comes with a pre-installed battery, charging dock, USB cable, and wall charger.

Jitterbug Smart 2

This phone weighs 5.57 ounces. It comes with a 13.0 MP and auto-focus flash camera as its main camera and a secondary, 5.0 MP flash camera on the front. Its display is 5.5 inches offering 720 by 1280 px and capacitive touchscreen technology. The battery is a lithium-ion, 3,000 mAh capacity battery. The phone has a front-facing speakerphone and M4/T4 hearing aid compatibility. It includes GPS, Wi-Fi, and Bluetooth connectivity. It comes with a headset jack, USB cable, and wall charger.

Summary

Those who are looking for an ideal phone for a senior who may need a supportive service for emergencies will find the options from Jitterbug to be ideal. Numerous plan options exist to allow customization in terms of price. And, users can also bring over their existing phone number to the plan. Customer service is reliable, too.

The Jitterbug Smart2 is easy to use for a smartphone, though a bit slower than other models. However, for those who want a simple, easy-to-use flip phone the Jitterbug Flip is a low-cost, simple phone to use. It provides the familiarity that many phone users are looking for in a non-smartphone. Seniors with no experience with a smartphone, though, can still benefit from the Smart2’s features and simple design.

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