Bay Alarm Medical Alert Systems: Cost, Features, and More 2025

Ordering Bay Alarm Medical Alert Systems

Buying Experience

Bay Alarm’s homepage clearly shows all four of their systems with handy pictures showing what you’ll get with eah package. Click the picture, and you get a full page explaining the system in detail. If only all company homepages were this easy to navigate.

Pricing is just as straightforward. Equipment prices are listed right up front, and there are no hidden charges. The prices for monthly plans are similarly laid out, and it’s easy to make choices about features like landline vs. cellular connectivity. (Hint: go with cellular if you can. Landline systems are cheaper, and some locations don’t offer cellular, but generally speaking, cellular systems are much more reliable.)

Bay Alarm device options

While you can’t build a system from scratch with Bay Alarm, all of their packages are customizable. For example, we added Fall Detection to our plan for $10 more per month (a standard price across the industry). We also added two wall-mounted emergency buttons for $35 each. Once you choose a base package, you’ll find these options under the “add-ons” tab at checkout.

Installation Process

We should have guessed this from the purchasing process, but the installation process was just as simple and straightforward. Bay Alarm hosts several support videos on its website. By following each one step-by-step, we had the entire system set up in under two minutes. Granted, we set up home security equipment for a living. Even so, we had zero problems getting these devices up and running. And just in case, Bay Alarm also offers a full-service helpline.

Customer Support

Customer service seems like a dying art these days, but one of the nice things about Bay Alarm is that you can get help in a variety of ways. When we ran into a problem with our system’s base station, we pulled up Bay Alarm’s homepage, where there’s a handy Help section that includes a FAQ, Help Guides, and multiple instructional videos. We found exactly what we needed to solve our problem, but there was an email option as well had we needed more specific advice.

Prefer to use the phone and talk to a real person? No problem. Bay Alarm offers that as well. In fact, just to be thorough, we called the number and spoke to Becky, one of the company’s friendly customer service representatives. She gave us exactly the same information we’d found online, and her suggestions worked perfectly.

How Bay Alarm devices work

Packages and Pricing

As we hinted at before, Bay Alarm Medical offers four separate medical alert systems. Each one comes with its own set of options, creating many more possible setups.

Let’s start with Bay Alarm’s most basic system, the SOS Home system. In its simplest configuration, this is a home-based system that relies on a traditional landline. However, you can also get the SOS Home as a cellular-based system. Monitoring costs a bit more, but both packages feature free equipment. Of course, you then have the option to add Fall Detection to either version. This is by far the most valuable of Bay Alarm’s several add-on options. Here’s a full breakdown of the SOS Home’s options:

• The SOS Home Landline costs $24.95 per month
• The SOS Home Cellular costs $29.95 per month
• The SOS Home Cellular With Fall Detection costs $39.95 per month

If you spend significant time outside the house, Bay Alarm’s SOS Micro package might be a better fit. This system features a wearable emergency button that provides medical protection wherever you roam. Unlike the Home system, the SOS Micro requires you purchase the device, though it is reasonably priced at just $99. Here again, you can purchase this system in three different flavors, one of which is a hybrid Home and Micro system. All three include 24/7 professional monitoring.

• SOS Micro costs $34.95 per month.
• SOS Mobile with Fall Detection costs $44.95
• The SOS Mobile 360 Bundle, which includes both the Home and Micro devices, costs $59.95

Expert Examined

From Christopher Norman, a Board-Certified Geriatric Nurse Practitioner with the National Council on Aging (NCOA)

“I have had some caregivers that have used tracking capability to good effect to mobilize help from the medical alert system user’s local neighbors, which has avoided emergency personnel use and been better for everyone involved. Having caregiver tracking is most often beneficial as part of a comprehensive safety plan, not as an independent feature.”

Bay Alarm purchase help and options

The SOS All-In-One 2 is a hybrid system. It doesn’t come with a base station, but it does include lanyard emergency buttons you can wear around the house, so you’re protected just as you would be with an SOS Home system. It also includes the SOS Micro, so you get the benefits of mobile protection too.

In this case, you have two plan options.

• The basic All-in-One 2 costs $34.95 per month.
• The All-in-One 2 with Fall Detection costs $44.95 per month.

Finally, Bay Alarm offers a stylish SOS Smartwatch. The smartwatch offers the mobility of the Micro but adds features like a step tracker and a weather app and packages it all in a sleek high-tech design that conceals the fact that you’re using a medical alert system. The Smartwatch requires an initial investment of $199.99, but you can choose from multiple monthly plans.

• The basic Smartwatch with monitoring costs $39.95.
• Add Fall Detection to your Smartwatch and pay $49.95.
• Add the SOS home monitoring system and pay $64.95.

Below is an overview of all of Bay Alarm Medical’s alert systems.

Bay Alarm Medical Equipment and Features

No matter what kind of medical problem you might be experiencing, you can count on all Bay Alarm Medical systems to provide top-of-the line monitoring and 24/7 support. That said, each system comes with its own particular equipment and set of features. To get the most out of your medical alert system, you want to choose the system that is best going to suit your individual needs.

SOS Home

• At-home device
• Landline or LTE cellular
• 24/7 U.S.-based monitoring
• Wearable button
• Neck lanyard or wristband

SOS Mobile

• Mobile device
• 24/7 U.S.-based monitoring
• Caregiver tracking

SOS All-In-One 2

• All-in-one device
• 24/7 U.S.-based monitoring
• Caregiver tracking
• In-home wearable button
• Lanyard and wristband

SOS Smartwatch

• Smartwatch device
• 24/7 U.S.-based monitoring
• Caregiver tracking

Holding extra pendant for Bay Alarm Medical home device

In addition to this basic equipment, you can also purchase a broad range of add-ons. Some of these work with every Bay Alarm Medical device. Others are targeted to specific packages. These include

Bay Alarm Medical home device in box

Bay Alarm Medical App

For tech-savvy users, Bay Alarm Medical offers a feature-rich app that works with all its devices. The app includes system guides so you’re never lost while using your equipment. In addition, you get detailed payment information to keep you up-to-date on monthly plan charges. The app also stores all of your personal information. It’s easy to update all this data as your life changes, and you have access to it no matter where in the world you might go.

Don’t worry, though: you can use all of your equipment and access all of its features even if you never open the app. Or, give loved ones access to the app and let them manage your health care for you.

Bay Alarm mobile app download page

During our tests, we found it much easier to get answers through the app than by dialing up customer service. Help guides are well-organized and cover every subject imaginable, or at least all the ones we could think up. Whether it’s questions about our equipment, making payments, or adjusting our plans, we prefer to have the information laid out in front of us on a screen. If you like a human voice, though, Bay Alarm has you covered.

Current Bay Alarm Medical Alert System Deals

As affordable as Bay Alarm’s base prices are, they offer a few ways for customers to reduce the costs even more.

One of these is the 360 Bundle deal – you get a wearable mobile device and an in-home system for one low price. Of course, just buying one or the other is cheaper. If you need both kinds of coverage, though, this deal can save you around $60 a year over purchasing them separately.

In addition, Bay Alarm seems to constantly run a sale that offers 40 percent off equipment, plus free shipping and a free month of monitoring with select plans. One way or another, this is a company that wants to make medical alert services affordable for everyone.

Looking at the Bay Alarm Medical smartwatch

Which Bay Alarm Medical Alert System Is Best for You?

We all want to save money, and medical alert systems are no exception. Keep in mind, though, value isn’t always about the raw numbers. Sure, price matters, but the most valuable system is the one that’s going to do what you need it to at the lowest price.

Which system is right for you, and thus, the best value, is going to depend on your specific situation. It’s important to think through exactly what medical alert systems accomplish and what they can do for you.

As a starting point, do you need an on-the-go system, or are you fine with an at-home system?

As their name implies, on-the-go medical alert systems are great for active people who are constantly getting out of the house. Whether you’re going to a nine-to-five job or taking a vacation, the mobile systems add the protections of an at-home alert system while you’re on the move. The mobile nature of the devices means they’ll work even if you’re in another state, since the hotline will patch you through to any available local emergency services. If that sounds like you, go with the SOS Mobile or SOS Smartwatch system.

When will an at-home system work better?

Since many (but not all) individuals who need medical alert systems are seniors, many people using the devices aren’t able to leave the house without assistance. If that’s the case for you, a home SOS system will be perfect. We recommend having a mobile medical alert option in case you need to leave your house, but a home system will keep a close watch on your daily activities and will be available to assist you during an emergency.

Testing Bay Alarm Medical home device

Bottom Line

Look, no system is right for everyone. Bay Alarm has a couple of especially strong points, though. First, and most importantly, it’s reliable. Whether you invest in a mobile system or in-home care, you can count on equipment to work when you call on it and their monitoring agents to respond appropriately.

Second, Bay Alarm offers peace of mind at an affordable price. In-home equipment is free, and mobile equipment is reasonably priced. Add in affordable monthly monitoring plans and tons of features, and you’ve got the best medical alert system on the market.

Add extras like an affordable price and the option to choose on-the-go or in-home systems, and it’s clear that Bay Alarm is a system you can trust, not just to do its job but to take care of you and your loved ones.

Bay Alarm Medical FAQs