Bay Alarm Medical Alert Systems: Cost, Features, and More 2025

Ordering Bay Alarm Medical Alert Systems

Buying Experience

Bay Alarm’s homepage tells you about its four systems right up front, and it provides handy pictures to give you a concrete sense of just what you get with each one. Even better, one click on those pictures brings up a full page explaining the system in detail. All companies should make their homepages that easy to navigate.

There’s absolutely no confusion about pricing either. Equipment prices are listed right up front, and there are no hidden charges. The prices for monthly plans are similarly laid out, and it’s easy to make choices about features like landline vs. cellular connectivity. (Hint: go with cellular if you can. Landline systems are cheaper, and some locations don’t offer cellular, but generally speaking, cellular systems are much more reliable.)

Bay Alarm device options

You’ll find that all of Bay Alarm’s systems come prepackaged. However, it’s relatively easy to add equipment and service once you’ve chosen your package and monitoring plan. We added fall detection, for instance, which cost us an extra $10 per month (that’s a pretty standard price across the industry). We also added wall-mounted emergency buttons. Here again, we had to pay a little more, but those buttons gave us the added security of knowing we could summon help from any room in the house. All these options are available under the “Add-ons” tab at checkout.

Installation Process

We should have guessed this from the purchasing process, but the installation process was equally as simple and easy. Bay Alarm takes the trouble to post several informative support videos on its website. Following these, we got the entire system set up in under two minutes. We had no problems getting our devices up and running. Studying and reviewing these products is our job, but even the least tech-savvy customers should be able to get their devices up and running without an issue. If you run into an issue, however, customer support can help.

Customer Support

Customer service seems like a dying art these days, but one of the nice things about Bay Alarm is that you can get help in a variety of ways. When we ran into a problem with our system’s base station, we pulled up Bay Alarm’s homepage, where there’s a handy Help section that includes a FAQ, Help Guides, and multiple instructional videos. We found exactly what we needed to solve our problem, but there was an email option as well had we needed more specific advice.

Bay Alarm also offers real-time in-person help through the phone. Just to be thorough, we called the number and spoke to a customer representative. She was friendly and polite and gave us the very same information we’d found online, which worked perfectly.

How Bay Alarm devices work

Packages and Pricing

As we hinted at before, Bay Alarm Medical offers four separate medical alert systems. Each one comes with its own set of options, creating many more possible setups.

Let’s start with Bay Alarm’s most basic system, the SOS Home system. In its simple configuration, this is a home-based system that relies on a traditional landline. However, you can also get the SOS Home as a cellular-based system. Monitoring costs a bit more, but both packages feature free equipment. Of course, you then have the option to add Fall Detection to either version. This is by far the most valuable of Bay Alarm’s several add-on options. Here’s a full breakdown of the SOS Home’s options:

• The SOS Home Landline costs $24.95 per month
• The SOS Home Cellular costs $29.95 per month
• The SOS Home Cellular With Fall Detection costs $39.95 per month

If you spend significant time outside the house, Bay Alarm’s SOS Micro package might be a better fit. This system features a wearable emergency button that provides medical protection wherever you roam. Unlike the Home system, the SOS Micro requires you purchase the device, though it is reasonably priced at just $99. Here again, you can purchase this system in three different flavors, one of which is a hybrid Home and Micro system. All three include 24/7 professional monitoring.

• SOS Micro costs $29.95 per month.
• SOS Mobile with Fall Detection costs $39.95
• The SOS Mobile 360 Bundle, which includes both the Home and Micro devices, costs $54.95

Expert Examined

From Christopher Norman, a Board-Certified Geriatric Nurse Practitioner with the National Council on Aging (NCOA)

“I have had some caregivers that have used tracking capability to good effect to mobilize help from the medical alert system user’s local neighbors, which has avoided emergency personnel use and been better for everyone involved. Having caregiver tracking is most often beneficial as part of a comprehensive safety plan, not as an independent feature.”

Bay Alarm purchase help and options

The SOS All-In-One 2 is a hybrid system. It doesn’t come with a base station, but it does include lanyard emergency buttons you can wear around the house, so you’re protected just as you would be with an SOS Home system. It also includes the SOS Micro, so you get the benefits of mobile protection too.

In this case, you have two plan options.

• The basic All-in-One 2 costs $34.95 per month.
• The All-in-One 2 with Fall Detection costs $44.95 per month.

Finally, Bay Alarm offers a stylish SOS Smartwatch. The smartwatch offers the mobility of the Micro but adds features like a step tracker and a weather app and packages it all in a sleek high-tech design that conceals the fact that you’re using a medical alert system. The Smartwatch requires an initial investment of $199.99, but you can choose from multiple monthly plans.

• The basic Smartwatch with monitoring costs $39.95.
• Add Fall Detection to your Smartwatch and pay $49.95.
• Add the SOS home monitoring system and pay $64.95.

Below is an overview of all of Bay Alarm Medical’s alert systems.

Bay Alarm Medical Alert System Features

What are you getting for your money?

No matter which Bay Alarm system you choose, you can count on top-tier monitoring, including 24/7 support to handle any emergency you might experience. These are absolute necessities for any medical alert system. Added to that, though, Bay Alarm includes a number of extra features. These vary depending on the particular system you choose. For example,

SOS Home

• At-home device
• Landline or LTE cellular
• 24/7 U.S.-based monitoring
• Wearable button
• Neck lanyard or wristband

SOS Mobile

• Mobile device
• 24/7 U.S.-based monitoring
• Caregiver tracking

SOS All-In-One 2

• All-in-one device
• 24/7 U.S.-based monitoring
• Caregiver tracking
• In-home wearable button
• Lanyard and wristband

SOS Smartwatch

• Smartwatch device
• 24/7 U.S.-based monitoring
• Caregiver tracking

Holding extra pendant for Bay Alarm Medical home device

Bay Alarm also offers a variety of add-ons that can be used with any of its devices. While you don’t want to invest in services you don’t need, in the right situations, these can be valuable for many seniors.

Bay Alarm Medical home device in box

Bay Alarm Medical App

All of Bay Alarm Medical’s systems and plans include access to the Bay Alarm Medical app. For tech-savvy seniors, this app provides a number of features, like system guides and access to detailed payment information. The app also keeps track of all your personal information and makes it easy to adjust this information when things change. You can access all of this material whether you’re at home or on the other side of the world. No more waiting on the phone for customer support to get to your call.

Of course, we’re not all computer engineers, so Bay Alarm makes sure customers can use their equipment even if they never open the app. In addition, the company makes it easy for loved ones to access the app, so they can help the older adults in their lives manage the system.

Bay Alarm mobile app download page

We definitely found the app useful. Making adjustments on the app was easier for us than calling their support. Besides having to spend time on hold, calling often means sorting through a long list of options, with AI operators who never seem to understand what we’re trying to ask for.

Whether it’s questions about our equipment, making payments, or adjusting our plans, we prefer to have the information laid out in front of us on a screen. And again, for seniors who aren’t comfortable with that approach, Bay Alarm makes it easy for family members and caregivers to help.

Current Bay Alarm Medical Alert System Deals

A 360 Bundle offer is available with both the SOS Mobile and SOS Smartwatch plans. The bundle includes either the SOS Mobile or SOS Smartwatch, along with the SOS Home System as follows:

Bundling the two systems saves you about $60 per year compared to buying each system separately.

Looking at the Bay Alarm Medical smartwatch

Which Bay Alarm Medical Alert System Is Best for You?

We all want to save money, and medical alert systems are no exception. Keep in mind, though, value isn’t always about the raw numbers. Sure, price matters, but the most valuable system is the one that’s going to do what you need it to at the lowest price.

Which system is right for you, and thus, the best value, is going to depend on your specific situation. It’s important to think through exactly what medical alert systems accomplish and what they can do for you.

As a starting point, do you need an on-the-go system, or are you fine with an at-home system?

As their name implies, on-the-go medical alert systems are great for active people who are constantly getting out of the house. Whether you’re going to a nine-to-five job or taking a vacation, the mobile systems add the protections of an at-home alert system while you’re on the move. The mobile nature of the devices means they’ll work even if you’re in another state, since the hotline will patch you through to any available local emergency services. If that sounds like you, go with the SOS Mobile or SOS Smartwatch system.

When will an at-home system work better?

Since many (but not all) individuals who need medical alert systems are seniors, many people using the devices aren’t able to leave the house without assistance. If that’s the case for you, a home SOS system will be perfect. We recommend having a mobile medical alert option in case you need to leave your house, but a home system will keep a close watch on your daily activities and will be available to assist you during an emergency.

Testing Bay Alarm Medical home device

Bottom Line

When it comes to your health and the health of your loved ones, you want to make sure you do your due diligence. Medical alert systems are supposed to provide seniors with life-saving care in the event of an emergency. It’s crucial you pick the right company. And while no company is right for everyone, on the big issues, Bay Alarm Medical gets everything right.

Bay Alarm’s equipment is well-built and reliable. Plus, you can trust its monitoring program. In our extensive reviews of the SOS Home, SOS Mobile, SOS All-In-One, and SOS Smartwatch systems, we found that all four offer safety and peace of mind. In addition, the company makes it easy for seniors and family members to sign up for plans, with a well-designed website and intuitive app.

Add extras like an affordable price and the option to choose on-the-go or in-home systems, and it’s clear that Bay Alarm is a system you can trust, not just to do its job but to take care of you and your loved ones.

Bay Alarm Medical FAQs