Bay Alarm Medical Alert Systems: Cost, Features, and More 2025

Ordering Bay Alarm Medical Alert Systems

Buying Experience

Bay Alarm’s website made it easy for us to compare all four available systems. It displays each system with clear images and feature breakdowns, and clicking any of the options opens a detailed overview.

We found pricing just as straightforward. We were able to compare equipment costs, monthly fees, and optional add-ons without running into hidden charges during checkout. This also made it easy to weigh landline versus cellular systems. Our recommendation is to choose cellular if budget permits. It costs a bit more each month, but it’s more reliable during power outages.

Bay Alarm device options

While you can’t build a system from the ground up, every Bay Alarm package allows customization. During testing, we added Fall Detection for $10 per month and two wall-mounted emergency buttons for $35 each. Once you pick a base package, all upgrades are available under the add-ons tab at checkout.

Installation Process

Setting up our Bay Alarm Medical equipment was straightforward. The comprehensive video tutorials walked us through each step. We had our system up and running in less than 10 minutes. Granted, we set up home security equipment for a living. Even so, we had zero problems getting these devices up and running.

Customer Support

Bay Alarm makes support straightforward. Their FAQ, help guides, and instructional videos gave us everything we needed to reset the lockbox combination, with clear step-by-step instructions.

We also tried calling customer service. We reached a knowledgeable representative in under three minutes who walked us through the possess and offered practical tips for choosing a secure, memorable code.

Overall, we’ve had a positive experience with Bay Alarm’s customer support.

How Bay Alarm devices work

Packages and Pricing

As we hinted at before, Bay Alarm Medical offers four separate medical alert systems. Each one comes with 24/7 professional monitoring and options to customize the system based on your needs.

Let’s start with Bay Alarm’s SOS Home system. This is a home-based system offered with either a landline or cellular connection. The cellular version has a higher monthly fee because it needs to access the networks. You can also add Fall Detection to either system for an extra $10 per month. Here’s a full breakdown of the SOS Home’s options:

• The SOS Home Landline costs $27.95 per month
• The SOS Home Cellular costs $34.95 per month
• The SOS Home Cellular with Fall Detection costs $44.95 per month

If you’re a senior on the go, Bay Alarm’s SOS Micro package would be a better fit. This system works anywhere, so you can stay protected wherever you roam. You can bundle this system with fall detection or an SOS Home. All three options require a $149 equipment fee and a monthly fee as follows:

• SOS Micro costs $34.95 per month.
• SOS Mobile with Fall Detection costs $44.95
• The SOS Mobile 360 Bundle, which includes both the Home and Micro devices, costs $59.95

Expert Examined

From Christopher Norman, a Board-Certified Geriatric Nurse Practitioner with the National Council on Aging (NCOA)

“I have had some caregivers that have used tracking capability to good effect to mobilize help from the medical alert system user’s local neighbors, which has avoided emergency personnel use and been better for everyone involved. Having caregiver tracking is most often beneficial as part of a comprehensive safety plan, not as an independent feature.”

Bay Alarm purchase help and options

The SOS All-In-One 2 is another mobile system. It works as a standalone device that you can wear as a lanyard just like the emergency button for the SOS Home system. However, the All-In-One 2 works anywhere like the SOS Micro. Equipment costs vary from $149 to $245 depending on the plan.

As for monitoring, you have three plan options.

• The basic All-in-One 2 costs $34.95 per month.
• The All-in-One 2 with Fall Detection costs $44.95 per month.
• The All-in-One 2 with Fall Detection and 360 Bundle costs $54.95 per month.

Finally, Bay Alarm offers a stylish SOS Smartwatch. The smartwatch offers the mobility of the Micro but adds features like a step tracker and a weather app packaged in a sleek high-tech design. It can help conceal the fact that you’re using a medical alert system. The Smartwatch requires an initial investment of $199, but you can choose from multiple monthly plans.

• The basic Smartwatch with monitoring costs $39.95 per month.
• The Smartwatch with Fall Detection costs $49.95 per month.
• The Smartwatch with Fall Detection and the 360 Bundle costs $64.95 per month.

Below is an overview of all of Bay Alarm Medical’s alert systems.

Bay Alarm Medical Equipment and Features

Every Bay Alarm Medical system connects you to its U.S.-based monitoring centers. In our testing, the average response time was less than 30 seconds. The centers are available 24/7/365. They’re even open during holidays and severe weather events. That said, each system comes with its own particular equipment and set of features. To get the most out of your medical alert system, you want to choose the system that is best going to suit your individual needs.

SOS Home

• At-home device
• Landline or LTE cellular
• 24/7 U.S.-based monitoring
• Wearable button
• Neck lanyard or wristband

SOS Mobile

• Mobile device
• 24/7 U.S.-based monitoring
• Caregiver tracking

SOS All-In-One 2

• All-in-one device
• 24/7 U.S.-based monitoring
• Caregiver tracking
• In-home wearable button
• Lanyard and wristband

SOS Smartwatch

• Smartwatch device
• 24/7 U.S.-based monitoring
• Caregiver tracking

Holding extra pendant for Bay Alarm Medical home device

Bay Alarm Medical also offers an extensive selection of add-ons to enhance your system’s functionality and convenience:

Bay Alarm Medical home device in box

Bay Alarm Medical App

We recommend downloading the Bay Alarm Medical app for iOS or Android. It makes account management easy from anywhere, with system guides, real-time billing details, payment history, and autopay setup. Updating personal information is also quick through the app, and everything stays synced without calling support.

You can still use all equipment features without the app, but we think the family-sharing option is a major plus. Loved ones can help manage the account, receive alerts, and update emergency contacts, which are all useful for caregivers and adult children.

Bay Alarm mobile app download page

In our tests, the app answered most questions faster than calling customer service. Its knowledge base includes troubleshooting guides, billing explanations, and quick video tutorials. When we want clear information fast, the app is the best option—but phone support is always available if you prefer speaking with someone.

Current Bay Alarm Medical Alert System Deals

We see Bay Alarm frequently offer promotional pricing on its equipment. Special discounts can lower the cost of equipment by 20 to 40 percent. For instance, the $199 SOS Smartwatch currently costs $159.20 after the 20 percent discount.

We also recommend taking a look at Bay Alarm’s 360 Bundle deals. Basically, you get a wearable mobile device and an in-home system for one low price. Of course, just buying one or the other is cheaper. However, if you need both kinds of coverage, this deal can save you around $35 a year over purchasing them separately.

In addition, Bay Alarm offers couples two-for-one coverage. When one person in a household signs up for coverage, their spouse is covered at no extra charge. That can add up to enormous savings over the long term.

Looking at the Bay Alarm Medical smartwatch

Which Bay Alarm Medical Alert System Is Best for You?

Finding the right medical alert system isn’t just about price. It’s also about matching the device’s capabilities to your lifestyle and health needs.  Keep in mind, though, value isn’t always about the raw numbers. Sure, price matters, but the most valuable system is the one that’s going to do what you need it to at the lowest price.

Which system is right for you, and thus, the best value, is going to depend on your specific situation. We recommend considering your daily routine, health conditions, and living situation when evaluating which features matter most to you.

As a starting point, do you need an on-the-go system, or are you fine with an at-home system?

As the name implies, on-the-go medical alert systems provide the protection of an at-home system while you’re on the move. With GPS tracking, operators can dispatch local emergency services to you no matter where you go. If that sounds like you, we recommend the SOS All-In-One, SOS Micro or SOS Smartwatch.

When will an at-home system work better?

Since many (but not all) individuals who need medical alert systems are seniors, many people using the devices aren’t able to leave the house without assistance. If that’s the case for you, a home SOS system will be perfect. We recommend having a mobile medical alert option in case you need to leave your house, but a home system will keep a close watch on your daily activities and will be available to assist you during an emergency.

Testing Bay Alarm Medical home device

Bottom Line

Look, no system is right for everyone. That said, Bay Alarm is pretty close to it. First, and most importantly, it’s reliable. Whether you invest in a mobile system or in-home care, you can count on the equipment to work when you need it and their monitoring agents to respond appropriately.

Second, we think Bay Alarm offers peace of mind at an affordable price. In-home equipment is free, and mobile equipment is reasonably priced. Add in affordable monthly monitoring plans starting at just $27.95 with tons of features, and you’ve got one of the top medical alert systems on the market.

Bay Alarm Medical FAQs