Bay Alarm Medical Alert Systems: Cost, Features, and More 2025

Ordering Bay Alarm Medical Alert Systems

Buying Experience

Bay Alarm’s homepage clearly shows all four of their systems with handy pictures showing what you’ll get with each package. Click the picture, and you get a full page explaining the system in detail. If only all company homepages were this easy to navigate.

Pricing is just as straightforward. Equipment prices are listed right up front, and there are no hidden charges. The prices for monthly plans are similarly laid out, and it’s easy to make choices about features like landline vs. cellular connectivity. (Hint: go with cellular if you can. Landline systems are cheaper, and some locations don’t offer cellular, but generally speaking, cellular systems are much more reliable.)

Bay Alarm device options

While you can’t build a system from scratch with Bay Alarm, all of their packages are customizable. For example, we added Fall Detection to our plan for $10 more per month (a standard price across the industry). We also added two wall-mounted emergency buttons for $35 each. Once you choose a base package, you’ll find these options under the “add-ons” tab at checkout.

Installation Process

We should have guessed this from the purchasing process, but the installation process was just as simple and straightforward. Bay Alarm hosts several support videos on its website. By following each step by step, we had the entire system set up in under two minutes. Granted, we set up home security equipment for a living. Even so, we had zero problems getting these devices up and running. And just in case, Bay Alarm also offers a full-service helpline.

Customer Support

Whether you like figuring out problems on your own or getting personal help, Bay Alarm has you covered. Their homepage’s FAQ, Help Guides, and instructional videos provided us with the information we needed to reset the combo on our Bay Alarm lockbox. We found a guide with clear step-by-step instructions.

Their help over the phone is just as useful. We called up Bay Alarm’s customer service with the same question, and Becky walked us through the exact same steps. She even gave us some pointers for picking a secure combination.

How Bay Alarm devices work

Packages and Pricing

As we hinted at before, Bay Alarm Medical offers four separate medical alert systems. Each one comes with 24/7 professional monitoring and options to customize the system based on your needs.

Let’s start with Bay Alarm’s SOS Home system. This is a home-based system offered with either a landline or cellular connection. Both packages feature free equipment, but the cellular one costs $7 more per month. You can also add Fall Detection to either system for an extra $10 per month. Here’s a full breakdown of the SOS Home’s options:

• The SOS Home Landline costs $27.95 per month
• The SOS Home Cellular costs $34.95 per month
• The SOS Home Cellular with Fall Detection costs $44.95 per month

If you’re a senior on the go, Bay Alarm’s SOS Micro package would be a better fit. This system works anywhere, so you can stay protected wherever you roam. You can bundle this system with fall detection or an SOS Home. All three options require a $149 equipment fee and a monthly fee as follows:

• SOS Micro costs $34.95 per month.
• SOS Mobile with Fall Detection costs $44.95
• The SOS Mobile 360 Bundle, which includes both the Home and Micro devices, costs $59.95

Expert Examined

From Christopher Norman, a Board-Certified Geriatric Nurse Practitioner with the National Council on Aging (NCOA)

“I have had some caregivers that have used tracking capability to good effect to mobilize help from the medical alert system user’s local neighbors, which has avoided emergency personnel use and been better for everyone involved. Having caregiver tracking is most often beneficial as part of a comprehensive safety plan, not as an independent feature.”

Bay Alarm purchase help and options

The SOS All-In-One 2 is a hybrid system. It doesn’t come with a base station, but it does include lanyard emergency buttons you can wear around the house, so you’re protected just as you would be with an SOS Home system. It also includes the SOS Micro, so you get the benefits of mobile protection too. Equipment costs vary depending on the plan, between $149 and $245.

As for monitoring, you have three plan options.

• The basic All-in-One 2 costs $34.95 per month.
• The All-in-One 2 with Fall Detection costs $44.95 per month.
• The All-in-One 2 with Fall Detection and 360 Bundle costs $54.95 per month.

Finally, Bay Alarm offers a stylish SOS Smartwatch. The smartwatch offers the mobility of the Micro but adds features like a step tracker and a weather app and packages it all in a sleek high-tech design that conceals the fact that you’re using a medical alert system. The Smartwatch requires an initial investment of $199, but you can choose from multiple monthly plans.

• The basic Smartwatch with monitoring costs $39.95 per month.
• The Smartwatch with Fall Detection costs $49.95 per month.
• The Smartwatch with Fall Detection and the 360 Bundle costs $64.95 per month.

Below is an overview of all of Bay Alarm Medical’s alert systems.

Bay Alarm Medical Equipment and Features

No matter what kind of medical problem you might be experiencing, you can count on all Bay Alarm Medical systems to provide top-of-the line monitoring and 24/7 support. That said, each system comes with its own particular equipment and set of features. To get the most out of your medical alert system, you want to choose the system that is best going to suit your individual needs.

SOS Home

• At-home device
• Landline or LTE cellular
• 24/7 U.S.-based monitoring
• Wearable button
• Neck lanyard or wristband

SOS Mobile

• Mobile device
• 24/7 U.S.-based monitoring
• Caregiver tracking

SOS All-In-One 2

• All-in-one device
• 24/7 U.S.-based monitoring
• Caregiver tracking
• In-home wearable button
• Lanyard and wristband

SOS Smartwatch

• Smartwatch device
• 24/7 U.S.-based monitoring
• Caregiver tracking

Holding extra pendant for Bay Alarm Medical home device

In addition to this basic equipment, you can also purchase a broad range of add-ons. Some of these work with every Bay Alarm Medical device. Others are targeted to specific packages. These include

Bay Alarm Medical home device in box

Bay Alarm Medical App

For tech-savvy users, Bay Alarm Medical offers a feature-rich app that works with all its devices. The app includes system guides so you’re never lost while using your equipment. In addition, you get detailed payment information to keep you up-to-date on monthly plan charges. The app also stores all of your personal information. It’s easy to update all this data as your life changes, and you have access to it no matter where in the world you might go.

Don’t worry, though: you can use all of your equipment and access all of its features even if you never open the app. Or, give loved ones access to the app and let them manage your health care for you.

Bay Alarm mobile app download page

During our tests, we found it much easier to get answers through the app than by dialing up customer service. Help guides are well-organized and cover every subject imaginable, or at least all the ones we could think up. Whether it’s questions about our equipment, making payments, or adjusting our plans, we prefer to have the information laid out in front of us on a screen. If you like a human voice, though, Bay Alarm has you covered.

Current Bay Alarm Medical Alert System Deals

Bay Alarm is offering all its equipment at discounts of between 20 and 40 percent, part of what the company calls its Summer Savings Event. That means, for instance, that the $199 SOS Smartwatch is now available for just $159.20.

We also recommend taking a look at Bay Alarm’s 360 Bundle deals. Basically, you get a wearable mobile device and an in-home system for one low price. Of course, just buying one or the other is cheaper. But if you need both kinds of coverage, this deal can save you around $60 a year over purchasing them separately.

In addition, Bay Alarm offers couples two-for-one coverage. When one person in a household signs up for coverage, their spouse is covered at no extra charge. That can add up to enormous savings over the long term.

Looking at the Bay Alarm Medical smartwatch

Which Bay Alarm Medical Alert System Is Best for You?

We all want to save money, and medical alert systems are no exception. Keep in mind, though, value isn’t always about the raw numbers. Sure, price matters, but the most valuable system is the one that’s going to do what you need it to at the lowest price.

Which system is right for you, and thus, the best value, is going to depend on your specific situation. It’s important to think through exactly what medical alert systems accomplish and what they can do for you.

As a starting point, do you need an on-the-go system, or are you fine with an at-home system?

As the name implies, on-the-go medical alert systems provide the protection of an at-home system while you’re on the move. With GPS tracking, operators can dispatch local emergency services to you no matter where you go. If that sounds like you, we recommend the SOS All-In-One, SOS Micro or SOS Smartwatch.

When will an at-home system work better?

Since many (but not all) individuals who need medical alert systems are seniors, many people using the devices aren’t able to leave the house without assistance. If that’s the case for you, a home SOS system will be perfect. We recommend having a mobile medical alert option in case you need to leave your house, but a home system will keep a close watch on your daily activities and will be available to assist you during an emergency.

Testing Bay Alarm Medical home device

Bottom Line

Look, no system is right for everyone. Bay Alarm has a couple of especially strong points, though. First, and most importantly, it’s reliable. Whether you invest in a mobile system or in-home care, you can count on equipment to work when you call on it and their monitoring agents to respond appropriately.

Second, Bay Alarm offers peace of mind at an affordable price. In-home equipment is free, and mobile equipment is reasonably priced. Add in affordable monthly monitoring plans and tons of features, and you’ve got the best medical alert system on the market.

Add extras like an affordable price and the option to choose on-the-go or in-home systems, and it’s clear that Bay Alarm is a system you can trust, not just to do its job but to take care of you and your loved ones.

Bay Alarm Medical FAQs