Bay Alarm Medical Alert Systems: Cost, Features, and More 2025

Ordering Bay Alarm Medical Alert Systems

Buying Experience

Bay Alarm’s website made comparing all four systems easy. Each one is displayed prominently with clear product images and feature comparisons. Click the picture, and you get a full page explaining the system in detail. If only all company homepages were this easy to navigate.

Pricing is just as straightforward. Throughout the purchasing process, we clearly compared equipment costs, monthly fees, and optional add-ons before heading to checkout. We also liked that there were no surprise fees or hidden charges when we completed our test purchase. This made it easy to compare features like landline and cellular connectivity. Our advice? Go with cellular if you can. Landline systems cost less upfront, but we find cellular systems more reliable because they continue to work during power outages. It’s worth the extra monthly fee.

Bay Alarm device options

While you can’t build a system from scratch with Bay Alarm, all of their packages are customizable. For example, we added Fall Detection to our plan for $10 more per month (a standard price across the industry). We also added two wall-mounted emergency buttons for $35 each. Once you choose a base package, you’ll find these options under the “add-ons” tab at checkout.

Installation Process

Setting up our Bay Alarm Medical equipment was straightforward. The comprehensive video tutorials walked us through each step. We had our system up and running in less than 10 minutes. Granted, we set up home security equipment for a living. Even so, we had zero problems getting these devices up and running.

Customer Support

Whether you like figuring out problems on your own or getting personal help, Bay Alarm has you covered. Their homepage’s FAQ, Help Guides, and instructional videos provided us with the information we needed to reset the combo on our Bay Alarm lockbox. We found a guide with clear step-by-step instructions.

During our test calls to customer service, we consistently reached knowledgeable representatives within three minutes. When we called with a lockbox question, our representative walked us through the reset process and offered tips for creating a memorable but secure combination.

How Bay Alarm devices work

Packages and Pricing

As we hinted at before, Bay Alarm Medical offers four separate medical alert systems. Each one comes with 24/7 professional monitoring and options to customize the system based on your needs.

Let’s start with Bay Alarm’s SOS Home system. This is a home-based system offered with either a landline or cellular connection. The cellular version has a higher monthly fee because it needs to access the networks. You can also add Fall Detection to either system for an extra $10 per month. Here’s a full breakdown of the SOS Home’s options:

• The SOS Home Landline costs $27.95 per month
• The SOS Home Cellular costs $34.95 per month
• The SOS Home Cellular with Fall Detection costs $44.95 per month

If you’re a senior on the go, Bay Alarm’s SOS Micro package would be a better fit. This system works anywhere, so you can stay protected wherever you roam. You can bundle this system with fall detection or an SOS Home. All three options require a $149 equipment fee and a monthly fee as follows:

• SOS Micro costs $34.95 per month.
• SOS Mobile with Fall Detection costs $44.95
• The SOS Mobile 360 Bundle, which includes both the Home and Micro devices, costs $59.95

Expert Examined

From Christopher Norman, a Board-Certified Geriatric Nurse Practitioner with the National Council on Aging (NCOA)

“I have had some caregivers that have used tracking capability to good effect to mobilize help from the medical alert system user’s local neighbors, which has avoided emergency personnel use and been better for everyone involved. Having caregiver tracking is most often beneficial as part of a comprehensive safety plan, not as an independent feature.”

Bay Alarm purchase help and options

The SOS All-In-One 2 is another mobile system. It works as a standalone device that you can wear as a lanyard just like the emergency button for the SOS Home system. However, the All-In-One 2 works anywhere like the SOS Micro. Equipment costs vary from $149 to $245 depending on the plan.

As for monitoring, you have three plan options.

• The basic All-in-One 2 costs $34.95 per month.
• The All-in-One 2 with Fall Detection costs $44.95 per month.
• The All-in-One 2 with Fall Detection and 360 Bundle costs $54.95 per month.

Finally, Bay Alarm offers a stylish SOS Smartwatch. The smartwatch offers the mobility of the Micro but adds features like a step tracker and a weather app packaged in a sleek high-tech design. It can help conceal the fact that you’re using a medical alert system. The Smartwatch requires an initial investment of $199, but you can choose from multiple monthly plans.

• The basic Smartwatch with monitoring costs $39.95 per month.
• The Smartwatch with Fall Detection costs $49.95 per month.
• The Smartwatch with Fall Detection and the 360 Bundle costs $64.95 per month.

Below is an overview of all of Bay Alarm Medical’s alert systems.

Bay Alarm Medical Equipment and Features

Every Bay Alarm Medical system connects you to its U.S.-based monitoring centers. In our testing, the average response time was less than 30 seconds. The centers are available 24/7/365. They’re even open during holidays and severe weather events. That said, each system comes with its own particular equipment and set of features. To get the most out of your medical alert system, you want to choose the system that is best going to suit your individual needs.

SOS Home

• At-home device
• Landline or LTE cellular
• 24/7 U.S.-based monitoring
• Wearable button
• Neck lanyard or wristband

SOS Mobile

• Mobile device
• 24/7 U.S.-based monitoring
• Caregiver tracking

SOS All-In-One 2

• All-in-one device
• 24/7 U.S.-based monitoring
• Caregiver tracking
• In-home wearable button
• Lanyard and wristband

SOS Smartwatch

• Smartwatch device
• 24/7 U.S.-based monitoring
• Caregiver tracking

Holding extra pendant for Bay Alarm Medical home device

Bay Alarm Medical also offers an extensive selection of add-ons to enhance your system’s functionality and convenience:

Bay Alarm Medical home device in box

Bay Alarm Medical App

We recommend downloading the Bay Alarm Medical mobile app, available for both iOS and Android devices. It makes system management less of a chore and means you can manage it from anywhere. The app includes system guides so you’re never lost while using your equipment. We also like that the app features real-time billing information, payment history, and automatic payment setup options. It saved us a call to the customer service team. The app also stores all of your personal information. It’s easy to update all this data as your life changes, and you have access to it no matter where in the world you might go.

Don’t worry, though: you can use all of your equipment and access all of its features even if you never open the app. The app also has a family sharing feature that lets designated loved ones help manage your account. They can also receive alerts when you use your device and update your emergency contact information. It’s perfect for adult children who care for aging parents.

Bay Alarm mobile app download page

During our tests, we found it much easier to get answers through the app than by dialing up customer service. The app’s knowledge base covers everything from troubleshooting device issues to understanding billing cycles. It even has video tutorials and step-by-step guides that load instantly. Whether it’s questions about our equipment, making payments, or adjusting our plans, we prefer to have the information laid out in front of us on a screen. If you like a human voice, though, Bay Alarm has you covered.

Current Bay Alarm Medical Alert System Deals

We see Bay Alarm frequently offer promotional pricing on its equipment. Special discounts can lower the cost of equipment by 20 to 40 percent. For instance, the $199 SOS Smartwatch currently costs $159.20 after the 20 percent discount.

We also recommend taking a look at Bay Alarm’s 360 Bundle deals. Basically, you get a wearable mobile device and an in-home system for one low price. Of course, just buying one or the other is cheaper. However, if you need both kinds of coverage, this deal can save you around $35 a year over purchasing them separately.

In addition, Bay Alarm offers couples two-for-one coverage. When one person in a household signs up for coverage, their spouse is covered at no extra charge. That can add up to enormous savings over the long term.

Looking at the Bay Alarm Medical smartwatch

Which Bay Alarm Medical Alert System Is Best for You?

Finding the right medical alert system isn’t just about price. It’s also about matching the device’s capabilities to your lifestyle and health needs.  Keep in mind, though, value isn’t always about the raw numbers. Sure, price matters, but the most valuable system is the one that’s going to do what you need it to at the lowest price.

Which system is right for you, and thus, the best value, is going to depend on your specific situation. We recommend considering your daily routine, health conditions, and living situation when evaluating which features matter most to you.

As a starting point, do you need an on-the-go system, or are you fine with an at-home system?

As the name implies, on-the-go medical alert systems provide the protection of an at-home system while you’re on the move. With GPS tracking, operators can dispatch local emergency services to you no matter where you go. If that sounds like you, we recommend the SOS All-In-One, SOS Micro or SOS Smartwatch.

When will an at-home system work better?

Since many (but not all) individuals who need medical alert systems are seniors, many people using the devices aren’t able to leave the house without assistance. If that’s the case for you, a home SOS system will be perfect. We recommend having a mobile medical alert option in case you need to leave your house, but a home system will keep a close watch on your daily activities and will be available to assist you during an emergency.

Testing Bay Alarm Medical home device

Bottom Line

Look, no system is right for everyone. That said, Bay Alarm is pretty close to it. First, and most importantly, it’s reliable. Whether you invest in a mobile system or in-home care, you can count on the equipment to work when you need it and their monitoring agents to respond appropriately.

Second, we think Bay Alarm offers peace of mind at an affordable price. In-home equipment is free, and mobile equipment is reasonably priced. Add in affordable monthly monitoring plans starting at just $27.95 with tons of features, and you’ve got one of the top medical alert systems on the market.

Bay Alarm Medical FAQs