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Bay Alarm Review

Highly-customizable home security systems with award-winning service and monitoring

Last Updated On: April 24, 2019
SecureScore™: 7.5/10
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7.5 SecureScore™
Customer Service
8.5
Value
6.5
Equipment
8.0
Features & Technology
6.5
Ease Of Use
8.0

Bay Alarm Home Security Ratings

Bay Alarm offers one of the best customer experiences that you could possibly hope for out of a home security company. Their highly trained and experienced team serves residents throughout their California coverage areas. Fully customized home security equipment packages and a professional monitoring plan help you fully protect your home.

PROS
  • Amazing customer service
  • Redundant monitoring centers
  • Award-winning
  • Customized equipment packages
  • Locally owned business
  • Highly trained employees

CONS
  • Pricey compared to some home security systems.
  • Limited types of equipment available.
  • Representative has to do a home visit before they give you a quote

Overview

Many home security companies operate on a national level, with an experience that feels impersonal at best. That’s not the case at Bay Alarm. This Bay Area, California-focused security company is locally-owned and the majority of their customers are only an hour away from the office. It’s been in business for approximately 70 years and the Westpal family heads it.

All of the employees of Bay Alarm live within the neighborhoods that they serve. They stay with the company for 10 years on average and provide top quality service, whether they’re customer support or the installer.

While Bay Alarm’s home security systems are excellent quality and provide your home with the protection that it needs, they really make a name for themselves when it comes to the customer experience. Everyone at the company is highly trained in their roles. You’ll always reach someone who is eager, willing and able to help you out with every possible scenario.

Each system is customized for the property, so the prices can vary significantly, and you have to get a quote to start with the pricing process. They work with you to find the right combination of equipment to properly protect your home within your budget.

Features and Technology

Professional 24/7 Monitoring

Highly trained professionals at Bay Alarm are ready to help you in every situation. They know exactly what to say and do to make an alarm go as smoothly as possible. The monitoring center award winning.

Video Streaming

If you have home security cameras added to your custom package, you can view the stream from a web browser or your mobile device.

Mobile Alerts

Don’t miss important alerts. Bay Alarm sends notifications for many events, such as arming the system or when motion is detected. You can configure exactly what situations send notification.

Power Outage Protection

Nothing is worse than being in an emergency and having your home security company unable to interact with you, due to a power outage. They have multiple backup systems in place at the Monitoring Center, so they have plenty of redundancy.

Home Automation Support

You can control many devices remotely through the Bay Alarm Connect app.

Ease of Use

Bay Alarms requires you to have the system professionally installed. Due to the extensive training that all employees of this home security company go through, the technicians handling the installation are fast and efficient. They can overcome many problems due to the hands-on knowledge that they have gained through this business.

Customer Service

You would be hard pressed to find another home security company that offers the same level of customer service as Bay Alarm does. This positive experience comes from the sheer amount of training that’s required to become an employee of this company. Technicians have 2,000 hours or more of training so they can be prepared for every situation. Since Bay Alarm has a 24-hour emergency repair service for your equipment, it’s critical that the technicians have access to their vast amount of knowledge.

The monitoring center employees go through their own rigorous training program so they’re ready to assist you in the event of an emergency. After 76 hours of training, approximately 60 of that on-the-job, they’re considered ready by Bay Alarm. However, their training doesn’t stop there. They have many opportunities to continue growing their skills. The agents know how to assist police so that you receive the quickest and most effective response. Patrols by your home while you travel or even getting a safety escort to your door are options with Bay Alarm. In the event that the backup generators at the main monitoring center go down during a disaster, the company has a secondary location in Sacramento that they can switch over to.

The installers that come to your home to put the system in have 200 or more hours of training under their belts. They also continually improve their skills through continued security education.

Bay Alarm is recognized through the Five Diamond Certification, Underwriters Laboratories, and Factory Mutual.

Value

If you’re in California, especially in the Bay area, then Bay Alarm is an amazing choice. While it may not be the least expensive of your home security options, the experience of working with a team of people who are fully dedicated to helping you keep your home safe is incredible.

Despite the name, you can be outside of the Bay area to receive this service. The system is designed to move with you, as long as you’re within a service area in California. You get a 90-day satisfaction guaranteed and 24/7 professional monitoring.

The equipment pricing varies based on the recommended package. Bay Alarm works closely with you to ensure that you get the right equipment for your home and budget, rather than giving you a one-size-fits-all option. They build from a standardized equipment set that creates a strong foundation for the home security system.

In addition to the upfront equipment costs, you also have a monthly service fee that you’re responsible for. The Bay Alarm Connect plan is $30 per month and includes professional 24/7 monitoring and access to the industry-leading expertise of this company.

Equipment

Control Panel

This device acts as the hub of your Bay Alarm security system. All of the devices sending data to your security system connect through it.

2 Window Sensors

Window sensors give you early warning that someone might be breaking into your home.

Motion Detector

Don’t let the unexpected take you unawares. This motion sensor keeps you in the loop in your house.

Add-on Equipment

SkyBell Doorbell Camera

This video doorbell lets you see right out the front door even if you’re at work or hundreds of miles away. You can give instructions, deter criminals and keep a close eye on your home.

Security Cameras

Bay Alarm offers several home security cameras, both indoor and outdoor, that captures exactly what’s going on and when. You can check-in on your home with live streaming and have video recordings available if you need to review them with the police. The onsite DVR provides access to this data, and you can also look at the videos through your mobile device.

Home Automation

Make your home as comfortable as possible with home automation devices. When you talk to the Bay Alarm representative about the features that you’d like out of your home security system, they’ll look for home automation equipment that matches what you’re looking for. Some of the options include thermostats, lights, and your doorbell.

Environmental Sensors

Criminals aren’t the only emergency that could befall your home. Fires and floods can also ruin your day and your property. These sensors warn you if fire, smoke or carbon dioxide gets detected.

Summary

Bay Alarm offers personalized, high-quality service for its home security products. If you’re based in California and you’re looking for an excellent security system, it’s hard to pass up a locally-owned business with an incredible staff of people dedicated to making sure that you are satisfied with the service and your system.

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