Amazon Security System Review

A range of quality home security systems with A+ customer service

SecureScore™: 7.7 /10
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7.7 SecureScore™
How We Review
Customer Service
Features & Technology
Ease Of Use
How We Review

Amazon Security System Ratings

Amazon has a lot of projects going on at any given time, so it’s no surprise that they’ve entered the home security market. They offer five no-contract packages that only require one payment. They use a mix of their own equipment and that of trusted security and home automation companies.

  • Range of security packages designed to accommodate a variety of situations
  • Customization to tailor the package further
  • Excellent customer service
  • Quality hardware
  • No contracts
  • No monthly payments
  • Integration with Amazon Alexa

  • Expensive upfront payment
  • No professional home monitoring services
  • Professional installation only
  • Add-on equipment options can be overwhelming


Amazon’s venture into home security is impressive in its scope. The company leverages its Alexa technology to create a powerful home security system that includes plenty of convenience features. They have a lot of resources to put behind their home security systems, allowing them to incorporate innovative smart home technology.

These five home security packages are professionally installed and cover many usage situations. One way that Amazon stands out in the crowded market is by offering excellent personalized customer service. They go out of their way to ensure that you know how to use their system following the installation.

The Amazon security system includes five smart security packages with a focus on personalized customer service and expert installation. Then they take their installs a step further by configuring all your devices and personally showing you how to use everything. The equipment that you receive varies with each package, but covers a range of home security applications.

You’re not locked into any contract. In fact, you only pay a single time for the home security system. You also have an opportunity to add-on more devices during the installation process. The system is controlled through an intuitive mobile app.

Features and Technology

Real-Time Alerts

Don’t waste precious time reacting in an emergency. The Amazon home security packages deliver mobile notifications as they occur so you can start addressing the situation.

100% Wireless

All of the equipment in Amazon home security packages relies on batteries or solar power. Criminals won’t have any power lines to cut.

HD Live Streaming

You can see everything that’s going on inside and outside of your house with 1080p HD video streams. These work in the day or night.

Customizable Packages

You get to put together the exact package you want, with plenty of ways to incorporate smart home automation into it. The security expert from Amazon will also help you decide what you should get. All of the devices can get controlled through your Amazon Echo Dot.

Voice Control

Amazon has deeply integrated its Alexa capabilities into this home security system. You can use your voice to control all of the compatible smart home devices that are a part of your home security network.

Ease of Use

Amazon requires a professional installation process with its home security packages. The expert installer answers all of the questions you might have and helps you figure out whether you need to add more devices to get the right amount of coverage.

You get one-on-one training on how to use all of the devices, so while the installation process isn’t DIY friendly, you will get all the help you need to ensure that you can use your system.

Customer Service

Amazon is known for excellent customer service all around, and they did an especially excellent job on the staff members handling the home security packages. From the phone consultation reps to the in-person installers that come to set up the system, you have access to highly skilled professionals. They’re happy to help you out with your problems or give you information on ways to get more out of your security system.


All of Amazon’s home security packages have a one-time fee and no ongoing payment commitment. You’re not locked into any contracts or monthly fees. The cost ranges from $240 to $840, depending on the type of equipment and services you want to get out of your home security package.

Outdoor Base Package – $240

This home security package covers the basic equipment that you need to cover the outside of your home. You get a motion activated LED spotlight, 2 smart light bulbs, 1 smart bridge, an Amazon Echo Dot, a wireless waterproof speaker, and a motion activated solar light. You can talk to people on the other end of the devices remotely, receive real-time activity alerts and integrate your devices with Alexa.

Outdoor Plus Package – $490

The outdoor plus package builds on the base outdoor package with a video doorbell that functions as a smart way of greeting guests and an additional security camera. Since Amazon has acquired Ring, this package includes the Ring video doorbell, which is a well-reviewed choice.

Indoor Base Package – $320

The indoor base package is balanced between home security and home automation. The services include a live streaming video feed of your cameras, activity alerts as they occur and cloud video backup. Your equipment includes a smart siren, motion sensor, 2 contact sensors, smart indoor security camera, and a smart home hub. You can add an optional Amazon Echo and smart lighting.

Smart Package – $575

This smart home package delivers live video feeds in your home, gives you intercom capabilities and allows you to set up lighting schedules for power saving and home security. Your equipment load out includes a smart siren, motion sensor, 2 contact sensors, an Amazon Echo Dot, a Ring video doorbell and the smart home hub. You end up with a house that has a lot of potential for fully automating while it stays safe. Safety sensors, outdoor smart lighting and security cameras can be added on as optional equipment.

Smartest Package – $840

This is Amazon’s top-tier package. If you want everything they have to offer in home automation and security, then you’re going to want this. You have sensors galore to watch for motion and measure the quality of your air, sirens that let the bad guys know that they’re going to be in trouble if they don’t clear out quickly, video cameras to record anything going on and plenty of smart home equipment.

You get a 105 decibel smart siren, 1 motion sensor, 2 contact sensors, an Amazon Echo Dot, a video doorbell, an indoor smart security camera, a wireless waterproof speaker, an air quality monitor, a smart home hub, motion detecting solar lamps and LED spotlights, a smart flood and leak sensor and an audio aux cable.


The equipment included in your Amazon home security package varies based on which one you select. Here is a run-down of all potential included equipment.

  • Smart siren: 105 decibel sound is more than enough to scare off intruders, and the red strobe lights do a good job too.
  • Motion sensor: Detect any motion and create follow up actions based on the findings.
  • Contact sensor: Discover whether your doors or windows get opened.
  • Amazon Echo Dot: Get voice control over your entire smart home ecosystem with this Alexa powered device. You can also use it as a speaker for music or as a hands-free talk device.
  • Ring Video Doorbell: You get a front row seat of the people coming to your home. Communicate with visitors through two-way microphones. You always get an alert whenever someone makes their way up to the door.
  • Smart Security Camera: This indoor camera records in 1080p at all times and includes night vision functionality. The camera’s motion detection helps to tag events and trigger the camera. You can store your videos in the cloud or this device supports a memory card for local storage.
  • Wireless Waterproof Speaker: This device was an odd selection in a home security and automation package at first, but its true use becomes apparent before long. You can schedule it to play sounds, such as a dog barking, to convince intruders that someone is actually home.
  • Smart Air Quality Monitor: This handy smart home device is multi-functional. It tells you all about your air quality, including toxins, humidity, temperature and CO2 levels. It also acts as a smart outlet, which gives you remote control over the devices that are attached to it.
  • Smart Home Hub: This is the base station for your security and home automation system. It centralizes communication between all of your devices and allows you to manage them through the smart home app.
  • Motion Detecting Solar Lights: These energy efficient outdoor lights have 24 LEDs and are powered by the sun. Whenever motion gets detected, it lights up the entire area. You can use this in conjunction with a security camera to see what’s going on.
  • Motion-Detecting Spotlight: This powerful spotlight highlights 350 square feet of the area outside of your home. It’s weatherproof and powered by batteries.
  • Smart Flood and Leak Sensor: Get ahead of potential water damage with the help of this useful device.
  • Audio Aux Cable: This accessory allows you to pair speakers with the Echo device.
  • Smart Indoor Lighting Kit: This kit gives you two smart bulbs and a smart bridge to work with. Schedule your lights and adjust the way you illuminate your house.

Add-On Equipment

The Amazon home security representative will help you determine the best device configuration to meet your wants and needs. They will make recommendations based on the features that you value the most and the budget that you have available.


Amazon shows that it has what it takes to stand out in the home security market. Their range of packages accommodates most home security and automation use cases, and the room for customization results in a near perfect fit after the installation. Deep integration with Amazon Alexa technology allows you to control the system through voice if you prefer. Amazon is a one-time payment only option, so you don’t have to worry about ongoing subscription costs.

Reviewed By
Travis Goodreau
Safety and Security Advisor
Travis is a retired Burglary Detective, having tallied 5,000+ burglary and theft cases throughout his career. He also served as an Arson Investigator, where he cracked the case of a serial arsonist, and made the arrest and prosecuted the would-be bomber of ABC-7 Studio in LA. We couldn’t be happier to have him as a Safety and Security Advisor. Learn more about Travis here
Written By
Andrew Garcia
Lead Security Editor
As Lead Security Editor, Andrew strategically guides SafeHome and the resources we publish. He holds a BA in business, and has 10+ years of experience in content development. Today, Andrew edits and publishes articles, guides, and other resources to meet our rigorous standards. Learn more about Andrew here

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