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Ackerman Security Reviews

Trusted home security systems with best-in-class ‘No-Theft Guarantee’

Last Updated On: April 20, 2019
SecureScore™: 7.0 /10
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7.0 SecureScore™
Customer Service
6.9
Value
6.8
Equipment
6.9
Features & Technology
7.2
Ease Of Use
7.1

Ackerman Security Ratings

Ackerman Security is a well-established home security system with a unique guarantee – the No-Theft guarantee. If you end up getting burglarized when you have this system in place and armed, they cover your financial losses plus some. They stand behind their service in a big way with this approach.

PROS
  • No-theft guarantee
  • Seconds count guarantee
  • Highly trained staff
  • Customized security system

CONS
  • Mid to high prices depending on your package
  • Not suitable for renters

Overview

Ackerman Security started in 1967 when Charles Ackerman was the victim of a home invasion and got shot. He was originally a commercial real estate developer, but after that experience, he turned his attention to residential security. This Atlanta, GA based company grew quickly through its commitment to customer service. Their practices and quality security systems have generated a lot of loyalty by customers and employees alike.

It has frequently been rated among AJC’s Top Workplaces in Atlanta, and the company is involved in the community. They also won awards from Security Systems and Integration Magazine. Ackerman Security is a premier Honeywell dealer and operates a CSAA 5-Diamond UL Listed Monitoring Center.

Features & Technology

Ackerman Security Pays If You’re Burglarized

This company is unique in that they give you a no-theft guarantee. If you end up suffering from a burglary after you have this home security system in place, they cover 100% of your homeowner’s insurance or renter’s insurance deductible, then they pay that amount in case to you. They cover you up to $25,000. Now that’s putting your money where your mouth is.

The Seconds Count Guarantee

Ackerman Security guarantees that they will respond to your alarm event within 45 seconds. They handle all alarms through their privately-owned monitoring facility, which includes 24/7 monitoring, UL certification and 5-Diamond certified operators.

Backups

Your security system has a battery backup that keeps it powered on throughout natural disasters and power outages. You can add on cellular monitoring if your internet goes out.

Local Monitoring Station

Unlike many home security companies, Ackerman Security runs its monitoring center in the center of its service area in Atlanta, GA.

Ease of Use

The Ackerman Security system is designed to be user-friendly and straightforward in its operation. You may have more of a learning curve with the advanced features, especially when it comes to home automation, but the customer support team is happy to help you figure those out.

Customer Service

Ackerman Security built its entire company around customer service, and that shows through with every interaction you have with the company. From the first time you talk to them to the last, you’re treated with respect and the employees make sure that you get the assistance you need to use your system properly. If you have an emergency, you’re going to hear a friendly voice on the other end of your system within 45 seconds. The 24/7 monitoring center covers home security, medical and fire alerts.

Value

The prices vary at Ackerman Security, as they’re based on your service level and equipment package. Your prices start at $19.95 per month, and if you’re switching from another home security provider, Ackerman Security has a Switch for Free program in place.

You get a free in-home consultation where one of their highly trained technicians will go over your security and home automation needs so you end up with a system that’s perfect for you.

Ackerman Security puts together a customized package that meets your home’s unique needs. The included equipment can vary significantly depending on the options that you choose and your goals for your home security and smart home ecosystem.

Control Panels

The central hub of an Ackerman Security system is the security panel. It connects to your home security devices and your home automation system. This device also acts as your line to the central monitoring station, so Ackerman Security knows the type of emergency that’s happening and can send the right services to your home.

Add-On Equipment

SkyBell Doorbell Camera

This video doorbell makes you feel like you’re at your front door, even if you’re thousands of miles away. The 1080P video is exceptional quality, and you receive quick notifications when activity is detected. You can talk to your visitors with the two-way microphone, and it automatically records when it picks up motion.

Indoor Video Cameras

Indoor video cameras are excellent for your security system, and they’re also great for checking in on your pets and your family whenever you need to be out of the house. When your camera detects motion, you can get an alert and even talk via the two-way microphone.

Outdoor Video Cameras

Get your eyes on your driveway, backyard, and other exterior areas of your property. .

Smart Locks

You can watch whether your doors are locked or unlocked, and you can easily control that status from your app. You can make things even easier by setting up your doors to lock every time you arm your security system.

Smart Thermostats

Control your thermostat without leaving your couch. You just open the app and set it to the right temperature.

Garage Door Control

Throw out the garage door opener, because you get full control via your smartphone now.

Remote Lighting Control

Put together a schedule for your lights to make it seem like someone is home while you’re gone or set them so they’re always on when you walk in the door from work. You control everything from the app.

Keypads

Arm and disarm your security system with this keypad or call for help quickly in an emergency.

Motion Detectors

Criminals can be crafty when they break into your home and manage to do so in a way that avoids door and window sensors. In these situations, motion detectors can pick up their entry and warn you and the authorities before anything bad happens.

Door and Window Sensors

Stop intruders before they get into your home with strategically placed door and window sensors. Ackerman Security’s monitoring center knows the exact sensor that goes off, so they can direct the authorities to the right location.

Glass Break Detectors

If a thief breaks glass to try to get through a door or window, this sensor will pick up that noise.

Smoke & Deadly Gas Detectors

Protect your family against environmental threats like fires and carbon monoxide.

Heat Sensors

These sensors work alongside your smoke detectors and act as another way to detect fires, especially in areas where smoke detectors are unable to be installed.

Key Fobs

When you come home from a long day, the last thing you want to do is go running through the house to get to a control panel before your alarm goes off. This key fob lets you arm and disarm the system with the push of a button. You also have a panic button in case you encounter an emergency.

Summary

Ackerman Security has one of the most compelling guarantees in the home security world with their No-Theft guarantee. They might have prices in the mid- to high-range, but they’re more than willing to back those up with their stellar commitment to their customers.

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