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MobileHelp Solo

A portable medical alert offering by MobileHelp

Last Updated On: October 16, 2019
SecureScore™: 9.1 /10
View Packages
9.1 SecureScore™
Customer Service
8.6
Value
8.7
Equipment
9.5
Features & Technology
9.5
Ease Of Use
9.0

MobileHelp Solo Ratings

The MobileHelp Solo is a cellular-based system that offers both in-home and mobile emergency medical service. It helps to provide an individual with a way to call for help as soon as they need it even when they are not at home and do not have a landline phone with them.

PROS
  • Offers a quick response
  • Tracking app
  • Mobile app
  • Medication reminders feature
  • 24/7 emergency monitoring
  • No long-term contract

CONS
  • Basic system
  • Can be expensive
  • Not waterproof

Overview

A simple design, MobileHelp Solo is a reliable tool for calling when there is an emergency. It has a simple button for users to press to request help from an operator at a U.S. based facility. This system works both inside and outside as well as when a person is on the go. It all is based off the AT&T Network, which provides reliable service across most of the U.S. The system is a bit clumsy compared to others, but it is an easy-to-use design for emergency medical support.

Features & Technology

The MobileHelp Solo is a simpler version of an emergency medical alert system. It is designed to provide ongoing protection for the user no matter if he or she is at home or they are on the go shopping, at a park, or outdoors. Here are some key features.

Two-Way Communication

One of the key benefits of the MobileHelp Solo is that it offers two-way communication for the user. If he or she needs to call for help, there is a button to press. This allows the user to communicate directly with the operator. The operator can hear the individual. This allows for a fast way to determine if help is needed and to get that help there fast.

Automatic Fall Detection

For users who want to have access to automatic fall detection, that is possible with this system. However, it does not come with the main system. Rather, it is an additional $10 per month for the automatic fall detection button. This allows for the user to get help automatically if they fall and are unable to push the button for help.

GPS and Cellular Connectivity

The system has built-in GPS technology, and it connects to cellular networks across the U.S. This allows for the system to detect where the individual is right away so that help can be sent to their location even if they do not know where they are. It also allows for the system to be used when traveling across the state or country. Users do not have to have a landline to use this system. There is also no cellular contract required.

Lockbox

The system comes with a free lockbox with it. A lockbox can be used to provide important information to those who need to respond to you for medical needs.

Ease of Use

The system is very easy to use. It offers a plug-and-play style. The device has one button for the user to press when there is an emergency. It is a larger button that is easy to push. Once that is done, the individual is connected automatically with the monitoring team. That team can communicate about what is happening and then get help to them right away.

Customer Service

MobileHelp Solo has a toll-free number for customer support. It offers a month-back guarantee for the first 30 days. And, the company offers a website full of information and FAQs. It also maintains an online chat app. MobileHelp has an A+ rating with the Better Business Bureau.

Value

The MobileHelp Solo system is $395.40. This is an annual rate. It covers all of the equipment included as well as the connectivity through the AT&T service.

The system does not charge an activation fee. In fact, there are no hidden fees here. There are no long-term contracts, and there is no requirement to have a landline or a cell network in place at the time of accessing this system. There is also a 30-day risk-free trial period available.

Equipment

The system is portable, though it is not waterproof. It features a 3.4 inch by 2.1 inch by 0.6 inch system, which is a bit larger than other systems. There is a single button on the system to allow the user to call for help. The batteries have a lifespan of 36 to 48 hours when new.

Summary

For those who need a simple way to get help for a loved one who is still active, the MobileHelp Solo works well. Though a bit more expensive than other models, it is on a reliable network and allows for no limitations on where a person can travel within the U.S. The response time of the team is good and that means that the user is getting the care he needs as soon as possible.

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