LifeStation Review

"Enjoy Peace of Mind Anytime"

LifeStation2
Overall Score: 7.8/10
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7.8 Overall Score
Customer Service
7.2
Value
7.3
Equipment
7.5
Features & Technology
8.2
Ease Of Use
8.8

LifeStation Medical Alert Ratings

LifeStation has over 40 years of experience in the medical alert industry. The company offers in-home and mobile medical alarm services for a mid-range monthly fee. They are transparent with their pricing and have no upfront equipment costs, hidden fees, or contracts.

PROS
  • Well-established company
  • Easy to install and use system
  • No upfront equipment costs
  • No long-term contracts
  • UL listed
  • CSAA Five Diamond certified in-house monitoring center

CONS
  • No integration with third-party smart home or security devices

Overview

LifeStation is an NJ-based life safety monitoring company that’s served its customers since 1977. Their medical monitoring systems help seniors live independent lives with a safety net to give them and their caretakers peace of mind.

This medical alert company’s monitoring center is UL listed, and all the care specialists have their CSAA Five Diamond certifications. LifeStation only offers medical alert services and equipment, allowing them to be entirely focused on this specialty.

LifeStation has two primary offerings: an in-home system and a mobile with GPS option. Seniors can choose the one that best fits with their lifestyles. The systems are easy to set up and add-on equipment enhances the functionality available. Pricing for LifeStation starts at $19.95 and varies based on the service level you choose and the payment frequency.

Features and Technology

Personalized Emergency Action Plan

Some medical emergencies make it difficult or impossible for you to speak. You can set up a personalized plan with LifeStation so they know whom to contact in this type of situation. If you don’t have this type of plan set up, then they will default to calling 911 for you.

20 Second Response Time

Time is of the essence when you have a medical emergency. LifeStation gets on the line within 20 seconds of you pushing the button so you can get help fast.

Faulty Equipment and Battery Replacements

LifeStation replaces all equipment and batteries free of charge.

Relocation Friendly

Your medical alarm system can move with you easily.

Message Alert Service

Caregivers receive automatic email notifications whenever medical alerts happen. That way they know what’s going on and are able to help you out quickly if you need them.

Landline and Cellular Options

LifeStation’s service accommodates those with and without landlines.

Ease of Use

Installing LifeStation is a straightforward process. All you need to do is plug the Emergency Console in and pair the medical alarm button with it. Instructions on this process are included, and customer support is happy to walk you through the installation if you need. All you need to do to use the system once it’s installed is to push the button to reach a care specialist.

Customer Service

LifeStation care specialists respond within 20 seconds of an alert on average. They are highly trained and offer professional and compassionate aid when you need them the most. This in-house call monitoring center quickly assesses the situation and contacts emergency medical assistance or caretakers as needed. They keep talking with you until help arrives so that they know you’re in good hands.

Value

The base pricing for the In-Home Landline medical alert system starts at $19.95 per month. You do not have a long-term contract with the company or any upfront equipment fees to worry about. You need a landline phone for this choice.

The In-Home Wireless package is intended for people who don’t have landlines in their homes. You pay $5 more per month and get a wireless connection.

Both tiers come with an emergency button, wristband and necklace attachments .

The Mobile with GPS service starts at $26.95 per month. Unlike the In-Home options, the medical alarm button and emergency console are combined into a single convenient piece of equipment. Seniors who spend a lot of time out of their homes will have the same monitoring protection that they would in their home. You can communicate directly with a care specialist through the mobile medical alert button, and LifeStation uses GPS to direct emergency help to your exact location if necessary. When you’re at home, the mobile unit can use your Wi-Fi for a connection.

You can add-on automatic fall protection to a plan for an added $10-$15 per month. This feature sends an alert if you fall and need help.

LifeStation offers a 30-day money back guarantee with their service, and everything is shipped to you for free. The medical alert company often runs promotions for free activation, so you wouldn’t end up paying anything upfront to get started other than the monthly fee. There are no deposits or hidden fees to worry about.

Equipment

Medical Alarm Button

The included medical alarm button can be worn on your wrist or as a neck pendant. It’s waterproof and has a 500-foot range from the Emergency Console. It’s easy to activate, with a button that connects you with a care specialist within 20 seconds. If you accidentally hit the button, there’s a clear button to stop the alert, or you can let the specialist know that there’s no emergency. A breakaway lanyard keeps you safe if the necklace gets caught on something.

In Home Medical Alert System

This base station has enhanced speaker and voice capabilities that make it possible for the care specialist to communicate with you throughout your home, even if you’re in another room. The medical alarm button pairs with this console. In case of a power outage, this console has a 32-hour battery backup.

Mobile with GPS Medical Alert System

The mobile emergency medical button uses the AT&T cellular network to communicate with LifeStation care specialists. It lasts for 5-days when fully charged and the charging station works quickly so you won’t have to go without the device for long. It’s waterproofed so it can come with you no matter what the weather is like. You don’t need an Emergency Console to pair with the mobile unit, as it’s an all-in-one device with a microphone and speakers.

Summary

LifeStation offers solid medical alarm services at a reasonable price. A lack of upfront equipment costs makes it attractive for those on a budget, and the response time and quality of care are excellent.

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