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An affordable home warranty option with a couple caveats
Quick — what would you do if your power went off right now?
After mumbling the requisite frustrated words, you’d probably look outside to see if your neighbor’s power is on. Let’s say it is. Now it’s time to go down to the basement and check the fuses, right? Well, what if you did that and nothing looks out of the ordinary?
Do you know who you’d call? Do you know how you’d pay for it? Replacing the panel itself will probably be a couple hundred dollars, but if you have to fix the wiring? Now you’re talking thousands of dollars. And most folks don’t have that kind of cash laying around.
Luckily, that’s why home warranties exist. If you have one, your provider will locate a technician for you, schedule them to come to your property, and pay for the majority — if not all — of the repair or replacement. Sounds like a pretty good deal, right? It can be. That’s why today we’re going to take a look at one of the country’s leading home warranty providers: Select Home Warranty.
We’re going to discuss Select Home Warranty’s coverages and pricing, as well as what people are saying about the company online. We’ll then take all of these considerations to make a determination of whether you should protect your home through Select or select another provider.
Select Home Warranty’s logo
Before we get into all that, though, let’s start the conversation with some pros and cons.
Now that we have that context, let’s get into what your Select Home Warranty is going to cover.
Pro Tip: Some people confuse home warranties with homeowners insurance. It’s an understandable mistake; they both serve similar functions. If you’re a little confused, though, head over to our homeowners insurance vs. home warranty guide. There we explain everything.
Short answer? Quite a bit. The longer answer is that there are three service tiers to select from: Bronze, Gold, and Platinum. These tiers break down exactly as you’d expect. The lowest level is the least expensive and covers less, the highest is more expensive and offers the most comprehensive coverage. Let’s take a look at the breakdown below.
Coverage | Bronze | Gold | Platinum |
---|---|---|---|
Cooling system | Yes | Yes | Yes |
Heating system | Yes | Yes | Yes |
Plumbing system | Yes | Yes | Yes |
Electrical system | Yes | Yes | Yes |
Water heater | Yes | Yes | Yes |
Ductwork | Yes | Yes | Yes |
Clothes washer | No | Yes | Yes |
Garbage disposal | No | Yes | Yes |
Refrigerator | No | Yes | Yes |
Stove/oven | No | Yes | Yes |
Built-in microwave | No | Yes | Yes |
Cooktop | No | Yes | Yes |
Dishwasher | No | Yes | Yes |
Clothes dryer | No | Yes | Yes |
Garage door openers | No | No | Yes |
Ceiling fans | No | No | Yes |
Plumbing stoppages | No | No | Yes |
That’s a pretty comprehensive list of systems and appliances, so we’re looking pretty good so far. But with this in mind, we do need to consider the costs.
We’ll give you the short answer again: not a lot. Their prices are static regardless of where your property is located, but your total will increase if you select any additional protections to your plan. More on that in a second, but just so you have it handy, here’s the breakdown of Select’s baseline costs.
Plan | Monthly cost | Annual cost |
---|---|---|
Bronze | $44.42 | $479.99 |
Gold | $44.42 | $479.99 |
Platinum | $47.75 | $524.99 |
As you can see — pretty cheap! Especially if you decide to pay annually. In fact, Select really wants you to pay annually. So much so that it will take $150 off your total and toss in two months free. Not a bad deal, if you ask us. It’s a little weird that the Bronze and Gold packages cost the exact same amount, but I guess that’s just how Select wants to do things.
Regardless, the one thing that can change your total bill is the add-on protections you elect to include in your coverage. Those include:
Coverage | Cost |
---|---|
Central vacuum | $3.33 per month |
Lawn sprinkler system | $5.83 per month |
Pool | $8.33 per month |
Spa | $5.83 per month |
Septic system | $5.83 per month |
Stand-alone freezer | $3.33 per month |
Sump pump | $3.33 per month |
Well pump | $3.33 per month |
Also worth noting here is that regardless of the plan you select, Select will include limited roof leak coverage for no additional cost. Most home warranty companies make you add this as an elective coverage. Pretty nice!
Overall, Select Home Warranty is one of the most affordable we’ve seen. If you’re looking for solid coverage at a rock-bottom price, they should definitely be on your list of warranty companies to check out.
Pro Tip: Another thing to keep in mind when you purchase any home warranty is that you’re still going to have to pay a service fee to have a technician come out to diagnose a problem. With Select Home Warranty, that fee will be between $75 and $100 depending on the length of your contract. This is pretty much industry standard.
That said, we do have to mention one not-so-great thing about its sales process.
Enter your phone number into the website — which Select requires for a quote — and you will get a call. Multiple calls — even if you request the calls to stop. You’ll also automatically be signed up for its mailing list because an email address is required to get a quote. We really didn’t appreciate the pushy sales tactics and personal information harvesting, Select.
Putting that aside, now that we understand what it covers and how much it costs, you might be wondering if your ability to secure a Select Home Warranty will depend on where you live.
It’s true that some providers offer coverage only in certain states. When we reviewed Old Republic Home Warranty, for example, we found that despite some great service, it’s available in only 27 states. So are certain homeowners out of luck with Select?
Good news here! Select Home Warranty operates in all 50 states, so that’s some great news to add to what we’ve already talked about above. If you like what you’re seeing, you’re not going to be disappointed to find out you can’t purchase a plan just because you live in Minnesota.
Pro Tip: If you’re looking to compare apples to apples, check out our review of Choice Home Warranty. It offers comparable coverages and is available almost everywhere. (Sorry, Washington.)
Now that we’re pretty well versed in the quantitative aspects of Select Home Warranty — what it covers and how much it costs — let’s talk a little about some more qualitative stuff, such as what we like, what we don’t, and what other folks are saying about them.
Let’s start with the good stuff.
For one, Select Home Warranty is really affordable. Like we said above, they’re one of the cheapest home warranty providers we’ve reviewed. If you’re looking to save while still getting some pretty serious protections, Select’s not a bad choice.
We also like that it has made its service available to everyone. It stinks when you get sold on a service, only to find out that it can’t help you because you live outside its coverage zone.
Again, we really didn’t appreciate the pushy sales tactics. Not only were the calls a little too much, but it set up its price structure and website in such a way as to make it look like you’re going to miss out on a huge deal if you don’t act fast. Don’t worry — this timer never runs out.
Trust us. This timer will still be here tomorrow and the day after that.
We also don’t like that Select explicitly states that homeowners are responsible for providing records of annual maintenance and cleaning of systems and appliances by licensed technicians to ensure coverage — who even has that? — and it won’t cover preexisting conditions. Some companies aren’t as strident about these stipulations, like we saw in our review of American Home Shield.
So yeah, not the best. But something else that gave us pause was what people were saying about Select online.
Check out more recommendations from the SafeHome team:
Before we get into this, we want to affix a big asterisk to what we’re about to share. There is no way to verify customer complaints online, and there are two sides to every story.
That said, Select Home Warranty has a negative perception online, particularly on the Better Business Bureau’s website. It has an average of just 1.54 stars out of five and a B- ranking (not terrible).
It needs to be said, though, that it’s not all bad. Some folks, it seems, do have good experiences with Select Home Warranty. Here’s a review from Steven S.:
I was extremely impressed with the speed of getting an air conditioning professional out to diagnose our problem. Considering the fact that yesterday was a holiday (Labor Day), the technician was at my house before lunch today, the seventh of September. He diagnosed the problem and did his due diligence. This is my very first experience with SHW. I’m glad we joined them.
Again, online reviews should be considered when you’re shopping around for a home warranty, but you do have to remember how unregulated they are. Anyone with a chip on their shoulder can take to their keyboard and start badmouthing a company if they’re so inclined. In the same vein, some companies have been known to spam good reviews to boost their perception. So take this all with a grain of salt.
So now that we’ve covered the concrete and the abstract aspects of Select Home Warranty. It’s time to make a determination.
Our answer? An emphatic maybe.
From what we’ve read, it seems like a lot of complaints about Select Home Warranty — both anecdotal and professional — center on Select finding reasons to deny coverage, and a lot of those cases, it seems, have to do with the aforementioned maintenance records. It’s difficult to categorize a company’s business practices from what you gather online, and even more difficult to predict whether or not it will be your experience as well, but there are some items in the fine print that are a little troubling.
However, Select Home Warranty does offer really solid coverages for extremely affordable prices — some of the best we’ve seen in the industry, in fact. If that’s enough to entice you, just make sure you’re very clear on what will and won’t be covered, and what could potentially exclude you from coverage. The worst-case scenario is that you’re left footing the bill when you assumed someone else would cover it.
Select Home Warranty offers comprehensive coverages for low costs, but there are some issues with its reputation online.
Select Home Warranty is extremely affordable. In fact, it is one of the cheapest home warranty companies we’ve reviewed.
Select Home Warranty will help you offset the costs of repairing or replacing your home’s major appliances and systems. There are three tiers of protection plans to choose from.
Yes. Select Home Warranty is available to homeowners in all 50 states.
Select Home Warranty helps you offset the costs of major home repairs, but you’ll still have to pay a technician to diagnose the problem. That will cost $75 or $100.