Frontpoint requires a contract, while Vivint offers a no-contract option if you pay for equipment up front. Vivint offers a more complete home automation offering than Frontpoint. Vivint and Frontpoint have similar monitoring plan prices and similar equipment prices.
Vivint and Frontpoint Security sell mid-priced and higher budget security systems. Here we compare Vivint and Frontpoint contracts, costs, customer service, features and installation.
Quick Tips! Details are below, but quick points might be all you need.
- Features: Both Frontpoint and Vivint sell high quality alarm systems with optional video and smart home features.
- Installation: Frontpoint Security systems have do-it-yourself setup. Vivint alarms are professionally installed.
- Selection: Vivint has a slight edge in equipment choice.
- Cost: Vivint costs more than Frontpoint.
- Customer Service: Only Frontpoint has consistently excellent customer service.
Vivint vs Frontpoint Overview
Vivint and Frontpoint use similar home protection technologies. Their main differences involve installation, contracts, cost and customer service.
- Wireless equipment
- Mobile apps available
- Indoor/outdoor video cameras
- Home automation
- Contract required
Frontpoint and Vivint stand out from other wireless alarm companies by offering some advanced services (video and home automation) in addition to basic protection against intruders and the environment. Also, both require service plans.
- Installation (Only Frontpoint is DIY)
- Contract length (Frontpoint is shorter, but Vivint offers a no contract option)
- Price (Vivint and Frontpoint cost around the same)
- Proprietary vs non-proprietary equipment (Vivint builds their own)
- Customer service reputation (Frontpoint customer service is best)
Both companies require long-term contracts, but Vivint offers a no contract option.
Similarities: Vivint vs Frontpoint
The wireless equipment used in Vivint and Frontpoint are similar, but Vivint offers far more advanced features and automation. Details are in the answers below:
- What burglary protection do Frontpoint and Vivint provide? Like most security companies, these leaders bring multiple layers of protection against intruders. Some examples are magnetic entryway sensors, infrared motion detectors and motion-triggered security cameras.
- What is environmental threat protection? Alarm control panels for Frontpoint and Vivint can monitor smoke detectors. They can also alert you to hazards such as carbon monoxide, fire and freezing water pipes.
- What home automation is supported? Unlike cheaper security companies, Vivint and Frontpoint support full home automation. Examples of home automation are using an alarm system control panel to adjust lighting, set the thermostat and lock doors. These smart home features can also be controlled with voice commands and mobile apps.
- What contracts are required? Frontpoint and Vivint both require contracts, but Vivint offers a no contract option. These contracts normally pay for equipment and service, but you might pay for the equipment up front. Details are below.
Differences: Vivint vs Frontpoint
Vivint and Frontpoint support the same general features, but they do business differently. Here are comparisons of Vivint vs Frontpoint installation, contracts, pricing and more.
Frontpoint and Vivint both use wireless equipment. This lets installation be quick and “clean” compared with that for hardwired security systems. But the big difference between these companies is that Frontpoint systems have do-it-yourself setup, and Vivint systems get installed professionally.
Frontpoint DIY Installation
Do-it-yourself installation is simple. The Frontpoint control panel plugs into a wall and has battery backup. Sensors are generally freestanding or have peel-and-stick adhesive backings for easy attachment to doorways, windows, walls and so forth.
An advantage of Frontpoint DIY security setup (especially for renters) is portability. You can easily rearrange or move the equipment without a service call.
Vivint Pro Installation
Vivint technicians install their security systems. The company advertises that setup may be available within a couple hours of sign-up.
Pro installation is of course helpful to customers with limited mobility or poor eyesight. It's also especially helpful for people with bigger security systems (systems with many sensors). Also, some people like the idea of an in-person system demonstration.
A possible drawback of Vivint vs Frontpoint: Customers don't get the flexibility of rearranging all the equipment or moving it to a new home without help.
Prices for Monitoring
Both security companies offer more than one monitoring plan. Their basic plans cover home security and environmental protection. Mid-level plans add home automation. Top plans add video surveillance.
- Cheapest Plans: Frontpoint Security prices start at $34.99 per month without smartphone access. Vivint starts at $29.99 per month including smartphone access.
- Top Plans: The most expensive Frontpoint plan costs $49.99/month. The most expensive Vivint plan is $39.99/month.
Frontpoint prices are higher. With both companies the customer owns the equipment at the end of the contract.
Contracts and Trial Periods
In a Frontpoint vs Vivint contract comparison, there isn't a clear winner. Frontpoint policies are more customer-friendly. This applies to contract lengths and trial periods. However, the Vivint no contract option is appealing if you pay up front for equipment.
Frontpoint customers choose from one-year and three-year monitoring contracts. Vivint customers sign 42-month or 60-month contracts depending on where they live. You can also go for the no contract option with Vivint if you pay for equipment up front.
Frontpoint wins when we compare Vivint vs Frontpoint return periods. Frontpoint gives all customers 30 days to try their alarm systems. Vivint customers only get 30 days if they're senior citizens in the US, or live in Canada, or live in a US state with especially good consumer protections. Otherwise the right of refusal time is just three days.
Equipment and Service Transfer
When you're choosing home security, it's important to know who builds the equipment. This shapes your options for switching to another provider when your contract expires.
- Vivint builds their own devices. For example, Vivint builds the impressive Sky 2 touchscreen control panel and a “smart home” thermostat called Element.
- Frontpoint has their own equipment and Alarm.com equipment.
Frontpoint has friendly branding and a reputation for exceptional customer service. Phone agents were low pressure whenever our anonymous shopper called to inquire about services… and low pressure isn't so common in the security industry!
Frontpoint has an A+ rating from the Better Business Bureau (BBB). The company has been a BBB member since 2009.
In contrast, customers find that Vivint feels more corporate. Indeed, the company is owned by the Blackstone Group, one of the largest financial firms in the world. According to customer reviews, Vivint is less flexible than Frontpoint when customers need to unexpectedly terminate their contracts.
Vivint security had an A- rating from the BBB in late 2016. This marked a big improvement — but a year later the rating had fallen to a C. Vivint is not a BBB member.
Summary Comparison: Frontpoint vs Vivint
In summary, we think Vivint is the way to go. Flexible contract options, high quality equipment and serious security features give it the edge over Frontpoint.