Vivint and Frontpoint Security sell mid-priced and higher budget security systems. Here we compare Vivint and Frontpoint contracts, costs, customer service, features and installation.
Quick Tips! Details are below, but quick points might be all you need.
- Features: Both Frontpoint and Vivint sell high quality alarm systems with optional video and smart home features.
- Installation: Frontpoint Security systems have do-it-yourself setup. Vivint alarms are professionally installed.
- Selection: Vivint has a slight edge in equipment choice.
- Cost: Vivint costs more than Frontpoint.
- Customer Service: Only Frontpoint has consistently excellent customer service.
Vivint vs Frontpoint Overview
Vivint and Frontpoint use similar home protection technologies. Their main differences involve installation, contracts, cost and customer service.
- Wireless equipment
- Mobile apps available
- Indoor/outdoor video cameras
- Home automation
- Contract required
Frontpoint and Vivint stand out from other wireless alarm companies by offering some advanced services (video and home automation) in addition to basic protection against intruders and the environment. Also, both require service plans.
- Installation (Only Frontpoint is DIY)
- Contract length (Frontpoint is shorter)
- Price (Vivint costs more, sometimes only a bit more)
- Proprietary vs non-proprietary equipment (Vivint builds their own)
- Customer service reputation (Frontpoint customer service is best)
Both companies require long-term contracts, but Frontpoint contracts can be much shorter. The cost for Frontpoint Security is lower per month and in total. Also, only Frontpoint systems can be serviced by other security companies when the contract ends.
Similarities: Vivint vs Frontpoint
The wireless equipment used in Vivint and Frontpoint Security systems can accomplish the same tasks. Also, both companies require contracts. Details are in the answers below…
- What burglary protection do Frontpoint and Vivint provide? Like most security companies, these leaders bring multiple layers of protection against intruders. Some examples are magnetic entryway sensors, infrared motion detectors and motion-triggered security cameras.
- What is environmental threat protection? Alarm control panels for Frontpoint and Vivint can monitor smoke detectors. They can also alert you to hazards such as carbon monoxide, fire and freezing water pipes.
- What home automation is supported? Unlike cheaper security companies, Vivint and Frontpoint support full home automation. Examples of home automation are using an alarm system control panel to adjust lighting, set the thermostat and lock doors. These smart home features can also be controlled with voice commands and mobile apps.
- What contracts are required? Frontpoint and Vivint both require contracts. These contracts normally pay for equipment and service, but you might pay for the equipment up front. Details are below.
Differences: Vivint vs Frontpoint
Vivint and Frontpoint Security support the same general features, but they do business differently. Here are comparisons of Vivint vs Frontpoint installation, contracts, pricing and more.
Frontpoint and Vivint both use wireless equipment. This lets installation be quick and “clean” compared with that for hardwired security systems. But the big difference between these companies is that Frontpoint systems have do-it-yourself setup, and Vivint systems get installed professionally.
Frontpoint DIY Installation
Do-it-yourself installation is simple. The Frontpoint Security control panel plugs into a wall and has battery backup. Sensors are generally freestanding or have peel-and-stick adhesive backings for easy attachment to doorways, windows, walls and so forth.
An advantage of Frontpoint DIY security setup (especially for renters) is portability. You can easily rearrange or move the equipment without a service call.
Vivint Pro Installation
Vivint technicians install their security systems. The company advertises that setup may be available within a couple hours of sign-up.
Pro installation is of course helpful to customers with limited mobility or poor eyesight. It's also especially helpful for people with bigger security systems (systems with many sensors). Also, some people like the idea of an in-person system demonstration.
A possible drawback of Vivint vs Frontpoint: Customers don't get the flexibility of rearranging all the equipment or moving it to a new home without help.
Prices for Monitoring
Both security companies offer more than one monitoring plan. Their basic plans cover home security and environmental protection. Mid-level plans add home automation. Top plans add video surveillance.
- Cheapest Plans: Frontpoint Security prices start at $34.99 per month without smartphone access. Vivint starts at $29.99 per month including smartphone access.
- Top Plans: The most expensive Frontpoint plan costs $49.99/month. The most expensive Vivint plan is $39.99/month.
While Vivint monthly prices are higher, customers might receive more equipment. Vivint contracts are longer, so customers agree to pay more altogether. With both companies the customer owns the equipment at the end of the contract.
Contracts and Trial Periods
In a Frontpoint vs Vivint contract comparison, Frontpoint is the clear winner. Frontpoint policies are more customer-friendly. This applies to contract lengths and trial periods.
Frontpoint customers choose from one-year and three-year monitoring contracts. Vivint customers sign 42-month or 60-month contracts depending on where they live.
Frontpoint wins when we compare Vivint vs Frontpoint return periods. Frontpoint gives all customers 30 days to try their alarm systems. Vivint customers only get 30 days if they're senior citizens in the US, or live in Canada, or live in a US state with especially good consumer protections. Otherwise the right of refusal time is just three days.
Equipment and Service Transfer
When you're choosing home security, it's important to know who builds the equipment. This shapes your options for switching to another provider when your contract expires.
- Vivint uses the equipment brand 2GIG Technologies and also builds their own devices. For example, Vivint builds the impressive Sky 2 touchscreen control panel and a “smart home” thermostat called Element.
- Frontpoint only sells alarm and smart home equipment from GE and other popular brands.
Because Frontpoint equipment is either GE or GE-compatible, it can be monitored by a competitor. (If you aren't happy with Frontpoint, you can take your business elsewhere.) With Vivint you'll need to buy a new control panel and other parts to get service elsewhere.
Frontpoint has friendly branding and a reputation for exceptional customer service. Phone agents were low pressure whenever our anonymous shopper called to inquire about services… and low pressure isn't so common in the security industry!
Frontpoint has an A+ rating from the Better Business Bureau (BBB). The company has been a BBB member since 2009.
In contrast, customers find that Vivint feels more corporate. Indeed, the company is owned by the Blackstone Group, one of the largest financial firms in the world. According to customer reviews, Vivint is less flexible than Frontpoint when customers need to unexpectedly terminate their contracts.
Vivint security had an A- rating from the BBB in late 2016. This marked a big improvement — but a year later the rating had fallen to a C. Vivint is not a BBB member.
Summary Comparison: Frontpoint vs Vivint
In SafeHome's review Frontpoint is as good as or better than Vivint in almost every category. Vivint has some equipment advantages, but Frontpoint is a close second that costs less.
Frontpoint gives customers more flexibility in terms of moving the system to a new home or alarm monitoring service. The ideal Vivint customer is comfortable with a rather long-term contract and possibly higher monthly bills.