Learn More About Medical Alert & Philips Lifeline

Medical Alert Logo
SecureScore™: 7.5/10

Philips Lifeline Logo
SecureScore™: 7.8/10

Medical Alert and Philips Lifeline medical alert systems provide reliable assistance if an emergency arises. Both companies offer high-quality, waterproof pendants and wristbands that are capable of alerting call centers if a customer falls or has a health crisis.

Overview: Medical Alert vs Philips Lifeline

Medical Alert and Philips Lifeline are reputable companies who have been in business for many years. Their platforms are capable of servicing multiple languages and with call centers that are staffed 24/7, help is never more than a few seconds away.

  • Medical Alert offers landline and cellular options, with cellular service provided by AT&T
  • Philips Lifeline offers but does not require professional installation
  • Philips Lifeline supports over 200 languages while Medical Alert supports 140
  • Both companies offer solid reputations for both service and reliability
  • Medical Alert does require a service agreement in order for service to be started

Similarities: Philips Lifeline vs Medical Alert

Medical Alert and Philips Lifeline are similar in the fact that they offer both cellular and landline connectivity. The devices provided by each company use the latest technology in terms of immediate connectivity with call centers. This allows for quicker response times and more features.

  • Wearable devices are waterproof
  • Two-communication between bases and call centers
  • Landline and cellular options for both companies
  • Multiple packages for both at home and away
  • Both offer fall detection options

Differences: Philips Lifeline vs Medical Alert

For the most part, Medical Alert and Philips Lifeline differ the most in terms of service agreements and the fees they charge. There are also minor differences in the range of their systems and what features are offered. Packages are similar, while pricing is somewhat different for the level of services offered in each one.

  • Medical Alert offers a caregiver app that allows a caregiver or family member to interact with the customer
  • Philips Lifeline requires a $50 activation fee
  • Medical Alert customers must agree to sign a service agreement before service starts
  • Philip Lifeline offers both DIY and professional installation (There is a charge for professional installation)
  • Medical Alert provides services to customers in Puerto Rico, the Virgin Islands, and Canada


Medical Alert offers basic medical alert coverage through the use of waterproof pendants and wristbands. The base unit allows for two-way communication. Customers can add fall detection to their list of features if they choose one of the more advanced packages. Packages can include both home and away coverage.

Philips Lifeline's waterproof pendant includes GPS geo-locating software that extends the range of the base unit. Lifeline includes fall detection as a standard feature that allows call centers to dispatch emergency personnel at the first sign that something is wrong.


Medical Alert customers are required to sign a service agreement but no long-term contracts.

There are no contracts or service agreements with Philips Lifeline.


Medical Alert offers both cellular and landline connectivity. The In-home without a Landline option can be paid monthly, semi-annually, or annually. These prices are $29.95, $27.95, and $25.62 respectively. If you prefer the In-home with Landline coverage, the cost is $18,29 a month for the annual plan or $19.95 a month for the monthly and semi-annual payment plans.

Philips Lifeline charges $99.95 equipment fee and a $50 activation fee. Once service is on, The Home Safe package runs approximately $30 per month and the Go Safe 2 package runs $44.95 per month.


With Medical Alert you receive the standard base unit, a waterproof button that can be worn as either a pendant or bracelet. If you choose the landline option, you will also receive the phone card that connects the base unit to the telephone jack.

Philips Lifeline offers a waterproof pendant and a base unit that allows for two-communication. The fall detection feature is standard.


The Medical Alert system provides easy to use instructions that allow the customer to install and set up their devices.

Philips Lifeline offers both self-installation and installation by a trained professional. If a professional technician installs the system, the customer will be charged an installation fee.

Emergency Connections

Medical Alert customers can choose from either landline connectivity or cellular connectivity. Both are reliable and allow for an immediate response. Once an alert has been received by the call center, emergency responders are dispatched and family members are notified.

Philips Lifeline uses multiple methods of maintaining contact with the customer including cellular service and a GPS geo-locating system. Emergency personnel are notified immediately after an alert has been triggered. Family members are also made aware of the situation.

Summary: Medical Alert vs Philips Lifeline

The Medical Alert system is ideal for individuals who want the choice of either a landline or cellular option. Although the types of equipment are somewhat limited, the service is reliable and the call centers are known for quick response times.

Philips Lifeline includes fall detection as a standard feature which may be appealing to many customers. They are also extremely reliable in terms of service, the quality of their equipment, and rapid response times.

Read our full review of Medical Alert

Read our full review of Philips Lifeline